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Track your parcels from Cdiscount in one click

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How to track my Cdiscount package?

Cdiscount package tracking is easy with Ordertracker, all you have to do is to paste your tracking number in the above field to track a package or go to the track my package section. We provide you with the most powerful parcel tracking system for any post office. Ordertracker accepts any international tracking number, it is an universal tracking website to track a parcel on a global level such as "track my parcel" with accurate informations about your shipment.

Cdiscount tracking from USA, Canada and UK

Cdiscount courier ships to many countries around the world and you can track all packages that are sent through this courier on this site with just a few clicks. When a package is sent to you, the sender must provide you with a tracking number which will then be used on this site to know the status of your delivery and the location of your mail or package.

How long does it take to deliver Cdiscount ?

Cdiscount offers E-commerce products for delivery in metropolitan France and abroad. Thanks to its partners, the company delivers products to Belgium, Germany, Spain, Italy and Luxembourg in addition to France.

Outside these destinations, it is possible to have Cdiscount products delivered abroad via the Colis Expat service (only for packages whose weight does not exceed 30kg).

The terms of international delivery (for the countries mentioned) are essentially the same as for France, however store returns are only available in France.

The estimated times are indicated, in working days, when ordering and depend on the package, its size, weight, dimensions as well as its destination and the degree of urgency of the shipment.

Cdiscount works with several carriers to route orders, including Colissimo, Chronopost, DPD, Relais Colis, Mondial Relay , and TNT.

The delivery services offered by Cdiscount are as follows:

  • Delivery to a relay point:
    • Standard delivery to a relay point: this service is free for small parcels, it is provided by Relais Colis, Colissimo, Mondial Relay and Cdiscount collection points ( Casinostores)
    • Relais Colis: delivery is made to a merchant partner of the Relais Colisnetwork. This service is available in metropolitan France, for parcels up to 30kg, whose dimensions L + l + H are less than 2 meters. The delivery time is estimated between 3 and 5 working days and made available from Tuesday to Saturday. Delivery times for islands may be longer. The package remains available for 8 days, if it is not collected, it is returned to Cdiscount and refunded to the consumer. The delivery of the package is done in person, on presentation of the identity document of the recipient. If the relay initially chosen is not available, delivery is made to the nearest relay.
    • Mondial Relay: delivery is made to a merchant partner of the Mondial Relaynetwork. This service is available in metropolitan France, for parcels up to 30kg, whose dimensions L + l + H are less than 2 meters. The delivery time is estimated at about 4 working days and made available from Tuesday to Saturday. Delivery times for islands may be longer. The package remains available for 14 days, if it is not collected, it is returned to Cdiscount and refunded to the consumer. The delivery of the package is done in person, on presentation of the identity document of the recipient. If the relay initially chosen is not available, delivery is made to the nearest relay.
  • Express delivery to a relay point:
    • Relais Colis Express: delivery is made to a merchant partner of the Relais Colisnetwork. This service is available in metropolitan France, for parcels up to 30kg, whose dimensions L + l + H are less than 2 meters. The delivery time is estimated within about 48 hours and made available from Tuesday to Saturday. The package remains available for 14 days, if it is not collected, it is returned to Cdiscount and refunded to the consumer. The delivery of the package is done in person, on presentation of the identity document of the recipient. If the relay initially chosen is not available, delivery is made to the nearest relay.
    • TNT Express Relais: delivery is made by Express by TNT to a merchant partner of the Mondial Relaynetwork. This service is available in metropolitan France, for parcels up to 30kg, whose dimensions L + l + H are less than 2 meters. The delivery time is estimated at about 24 hours and made available from Tuesday to Saturday. Delivery times for islands may be longer. The package remains available for 14 days, if it is not collected, it is returned to Cdiscount and refunded to the consumer. The delivery of the package is done in person, on presentation of the identity document of the recipient. If the relay initially chosen is not available, delivery is made to the nearest relay.
    • Chronopost Express: delivery is made by Express by Chronopost to a merchant partner of the Pick Upnetwork. This service is available in metropolitan France, for parcels up to 20kg, whose dimensions L + l + H are less than 2 meters. The delivery time is estimated at about 24 hours for orders placed from Tuesday to Saturday. Delivery times for islands may be longer.
  • Delivery in deposit: delivery is made in secure lockers available to the public and open 24/7, they are usually located in public places and shopping centers:
    • Chronopost in Pick Up Stationdeposit: this service is available in metropolitan France, for parcels up to 30kg, whose dimensions L + l + H are less than 2 meters and which fall within the Pick Uplockers. The delivery time is estimated at about 24 hours and made available from Tuesday to Saturday. The package remains available for 3 days, if it is not collected, it is returned to Cdiscount and refunded to the consumer. As soon as the package is made available, the recipient receives two security codes necessary for the withdrawal of his order. If the package cannot be deposited in the selected locker, it is deposited at the nearest pick-up point Pick Up .
  • Home delivery:
    • Standard home delivery:
      • with Colissimo: this service is available in metropolitan France, for parcels up to 30kg, whose dimensions L + l + H are less than 2 meters. The delivery time is estimated between 3 and 4 working days after the validation of the order. Delivery times for islands may be longer. Depending on the product ordered and the size of the package, delivery can be made against signature in person or the package can be deposited in the mailbox. In case of absence of the recipient, a notice of passage is deposited to allow him to select either a new passage (within 6 days) or the withdrawal of the package in a La Poste office of his choice and this, from the next day 15h. The collection of the package at the La Poste office requires the presentation of an identity document.
      • with DPD Standard: this service is available in metropolitan France, for parcels up to 30kg, whose dimensions L + l + H are less than 3 meters. The delivery time is estimated between 2 and 3 working days after the validation of the order. Delivery is made against signature or in exchange for a personal code, with presentation of an identity document. On the day of delivery, the recipient is informed of a 3-hour time slot for the passage of the postman. In case of absence of the recipient, an email or an SMS is sent to allow him to select a new passage (in another place if necessary). Pending instructions, the package will be kept for 5 days in DPDagency, beyond that, it will be returned to Cdiscount.
    • Express home delivery:
      • Chronopost Express: this service is available in metropolitan France, for parcels up to 30kg, whose dimensions L + l + H are less than 2 meters. The delivery time is estimated in about 24 working hours, from Monday to Saturday. Sunday deliveries are possible in some municipalities. Delivery is made against signature or in exchange for a personal code, with presentation of an identity document. Delivery times for islands may be longer. In case of absence of the recipient, the package is deposited in a pick-up point Pick Up close to home. It is made available for 7 days, otherwise it is returned to Cdiscount. In case of unavailability of a pick-up point Pick Up, the package can be delivered to a La Poste office or Chronopost agency and kept for 14 days to be collected.
      • DPD Priority: this service is available in metropolitan France, for parcels up to 30kg, whose dimensions L + l + H are less than 3 meters. The delivery time is estimated at 24 to 48 hours. Delivery is made against signature or in exchange for a personal code, with presentation of an identity document. On the day of delivery, the recipient is informed of a 3-hour time slot for the passage of the postman. In case of absence of the recipient, an email or an SMS is sent to allow him to select a new passage (in another place if necessary). Pending instructions, the package will be kept for 5 days in DPDagency, beyond that, it will be returned to Cdiscount.
      • TNT Express: this service is available in metropolitan France, for parcels up to 30kg, whose dimensions L + l + H are less than 2 meters. The delivery time is estimated at 24 hours at home from Tuesday to Saturday. Delivery times for islands may be longer. In case of absence of the recipient, the package is deposited in a pick-up point Mondial Relay close to home. It is made available for 14 days, otherwise it is returned to Cdiscount.
    • Delivery by appointment at home:
      • Chronopost on Rendez Vous, even on weekends: this service is available for parcels up to 30kg, whose dimensions L+l+H are less than 2 meters. This service is only available in certain cities including Paris, Lille, Toulon, Toulouse, Strasbourg, Lyon, Marseille, Nantes, Montpellier, Nice, Grenoble, Bordeaux, Rennes, Reims, etc. Delivery is made against signature and with presentation of an identity document. The delivery time is chosen by the recipient, the package can be delivered the day after the order and up to 7 days after depending on the chosen slot. The recipient can choose a slot from Monday to Friday from 8am to 10pm and Saturday from 8am to 2pm (from 8am to 10pm in the Paris region). If the delivery cannot be made, Chronopost offers to choose a new delivery. In some territories, delivery is also possible on Sundays.
    • Same day delivery: this service is available on Saint Etienne, Lyon, Paris and Ile de France among others. For orders placed before 2pm, delivery is possible in the evening between 6pm and 11pm depending on the destination. For orders placed after 2pm, delivery is possible the next day from 6am. The recipient chooses, when ordering, the delivery slot of 2 hours of his choice.
    • Chronopost in the evening, between 7 and 10 pm: this service is available for parcels up to 30kg, whose dimensions L+l+H are less than 2 meters in the following cities: Ile de France, Paris, Rennes, Marseille, Lyon, Bordeaux, Strasbourg and Nantes. Delivery is made the same evening between 19 and 22h, in person and against signature. In case of absence of the recipient, a digital passage notice is sent by email or SMS to invite him to choose a new delivery. Without instruction, the package is kept for 14 days and then returned to Cdiscount.
    • Delivery anywhere in the world:
      • Colis Expat: it is possible to have all small packages delivered Cdiscount, less than 30kg, via Colis Expat. Parcels are thus sent by the following partners: EMS Epacket, DHL, Colissimo and Chronopost.

How do I contact Cdiscount ?

the head office of Cdiscount is based in Bordeaux, at the following address:

  • 120-126 Quai de Bacalan, 33300 Bordeaux

Customer service can be reached by phone at the following number:

  • +33970809050

And by email to the following address:

Customer service can also be reached by post, it is possible to write to the following address:

  • Cdiscount.com, Customer Service, BP 90200, 93472 Neuilly-Sur-Marne

Information about Cdiscount deliveries

Cdiscount is a French E-commerce company, the online platform was created in 1998 by the Charlebrothers. The company initially specialized in the sale of used CDs and DVDs and then quickly evolved by developing its offer towards multiple products. Cdiscount now offers millions of products and offers the marketing of articles of all kinds. On the site Cdiscount it is possible to find cosmetics, high tech, leisure, sports, household appliances, decoration, furnishings, ready-to-wear, connected objects, smartphones, food products, etc.

In 2000, the company became a subsidiary of the Casinogroup.

A first store Cdiscount was opened in 2006 in Bordeaux, which offers a selection of products available on the site and at the same prices. A second one was opened in Paris a few years later, but the success was not at the rendezvous and these shops closed quickly.

In 2011, Casino became the majority shareholder following the purchase of the Charlebrothers' shares. The same year, "Cdiscount Marketplace", a marketplace was launched that opened the platform to third-party sellers.

Cdiscount is starting to expand its range of offers, it starts a mobile offer in 2016, then an electricity service offer in 2017, in travel in 2018 and in health in 2019.

Today, Cdiscount represents more than 16 million customers, its products are routed by its international carrier partners such as Colissimo, Mondial Relay, TNT, DPD and Chronopost among others.

Deliveries of Cdiscount products are made at home, in relay points or in lockers. Some Casino stores became relay points for Cdiscount in 2010.

The tracking number of a Cdiscount delivery

The tracking number format of the parcels Cdiscount depends on the partner who takes care of the delivery. It will be the tracking number DPD, Chronopost, TNT, Colissimo, Mondial Relay, Relais Colis depending on the carrier that delivers the product(s).

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