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La Poste - France

La Poste - France tracking

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How to track my La Poste - France package?

La Poste - France package tracking is easy with Ordertracker, all you have to do is to paste your tracking number in the above field to track a package or go to the track my package section. We provide you with the most powerful parcel tracking system for any post office. Ordertracker accepts any international tracking number, it is an universal tracking website to track a parcel on a global level such as "track my parcel" with accurate informations about your shipment.

La Poste - France tracking from USA, Canada and UK

La Poste - France courier ships to many countries around the world and you can track all packages that are sent through this courier on this site with just a few clicks. When a package is sent to you, the sender must provide you with a tracking number which will then be used on this site to know the status of your delivery and the location of your mail or package.

How long does it take to deliver La Poste ?

La Poste is a French operator, which offers many domestic parcel delivery services at home and abroad.

The delivery solutions managed by La Poste are intended for professionals and individuals who wish to ship packages to the whole world.

It is also one of the operators that can deliver packages at home or in relay of packages from abroad to French recipients in the last part of the local delivery.

La Poste uses two main services for national and international deliveries, which are Colissimo and CHRONOPOST (managed by DPD).

Regarding Colissimo, there are several offers depending on the destination of the package, delivery times depend on the type of package, its weight, dimensions, as well as its destination.

For Colissimo, the offers are as follows:

  • Offer Colissimo France:
    • Colissimo Domicile: this service offers home delivery with or without signature, in mailbox (for the option without signature) for packages up to 30kg. The estimated delivery time is approximately 2 working days. Last mile delivery is guaranteed.
    • Colissimo Point Retrait: this service offers delivery to a collection point, in order to facilitate access to packages for recipients who cannot be present at home, for packages up to 20kg. There are 19,000 parcel collection points in France, in local post offices, relay points and Pickuplockers.
    • Colissimo Retour: this service facilitates the return of packages, in mailboxes, post offices or relay points, the recipient who wishes to return a package must simply drop it off with his label. Delivery is made with signature and once the package is received from the seller, a notification is sent to the person who shipped the package. The return time is estimated at approximately 3 working days.
    • Colissimo Collecte: this service makes it possible to organize a collection of parcels for professionals with a view to their deliveries to customers.
    • Colissimo On Demand: this solution makes it possible to make a collection request on the day the company needs it, in the same day if the request is made before 1pm. A collection of up to 15 parcels is possible.
    • Colissimo Collecte: this service provides for the organization of a regular collection on the days and times of the company's choice.
  • Offer Colissimo Europe:
    • Colissimo Europe: the delivery time is estimated at about 3 working days. It is a delivery service with several options, preferred for E-commerce to 30 European countries. This option is available for parcels up to 30kg for home deliveries and 20kg for deliveries to pick-up point. Delivery can be made either at home (with or without the option against signature) or at a pick-up point in 18 destinations: Germany, Poland, Austria, Denmark, Czech Republic, Spain, Finland, Hungary, Latvia, Lithuania, Netherlands, United Kingdom, Slovakia, Luxembourg, Slovenia, Sweden, Belgium. Tracking is provided on the LaPoste website in 6 different languages and on the websites of partner carriers in the countries where the parcels are sent.
    • Colissimo Expert: the delivery time is estimated at about 3 working days. This option is available for packages up to 30kg. The service offers home delivery, with signature. Tracking is provided on the LaPoste website in 6 different languages and on the websites of partner carriers in the countries where the parcels are sent.
    • Colissimo Retour: this is a simplified return service in the post office, in order to allow E-commerce consumers to be able to simplify the returns of their products Delivery is made with signature. The service is available from 23 European countries and in more than 73,000 deposit agencies. Once the package has been received by the seller, a notification is sent to the person who shipped the package. Tracking is provided on the LaPoste website in 6 different languages and on the websites of partner carriers in the countries where the parcels are sent.
  • Offer Colissimo Monde:
    • Colissimo Monde: It is a preferred delivery solution for the e-commerce sector, in order to expand the activities around the world. The service is available to 235 international countries and territories. Delivery times are ensured to 40 destinations. This is a service for packages up to 30kg. Delivery is provided at home against signature.
    • Colissimo Retour: this is a service that facilitates the return of packages to retailers. This solution is available from 24 countries (23 in Europe as well as Australia). Once the package has been received by the seller, a notification is sent to the person who shipped the package. Tracking is provided on the LaPoste website in 6 different languages and on the websites of partner carriers in the countries where the parcels are sent.

For CHRONOPOST, the offers are as follows:

  • For deliveries in France:
    • CHRONO SAMEDAY: this service provides for express parcel delivery on the same day at home, even in the evening between 7pm and 10pm, for parcels of up to 30kg from and to metropolitan France. The package must be deposited at the Chronopost agency before 3pm. In case of absence of the recipient, the package is deposited in a Chronopost agency to be collected within 14 days.
    • CHRONO 8: this service provides for a delivery of parcels at home the next day before 8am from Monday to Friday for parcels of 30kg maximum from and to metropolitan France. In case of absence of the recipient, the package is deposited in a Chronopost agency to be collected within 14 days.
    • CHRONO 9: this service provides for a delivery of parcels at home the next day before 9am from Monday to Friday for parcels of 30kg maximum from and to metropolitan France. In case of absence of the recipient, the package is deposited in a Chronopost agency to be collected within 14 days.
    • CHRONO 10: this service provides for a delivery of parcels at home the next day before 10am from Monday to Friday for parcels of 30kg maximum from and to metropolitan France. In case of absence of the recipient, the package is deposited in a Chronopost agency to be collected within 14 days or in relay Pickup to be collected within 7 days.
    • CHRONO 13: this service provides for a delivery of parcels at home the next day before 13h from Monday to Friday for parcels of 30kg maximum from and to metropolitan France. In case of absence of the recipient, the package is deposited in a Chronopost agency to be collected within 14 days or in relay Pickup to be collected within 7 days
    • CHRONO 18: this service provides for a delivery of parcels at home the next day before 6pm from Monday to Friday for parcels of 30kg maximum from and to metropolitan France. In case of absence of the recipient, the package is deposited in a Chronopost agency to be collected within 14 days or in relay Pickup to be collected within 7 days.
    • CHRONO Relais 13: this service provides for a delivery of parcels in a relay Pickup the next day before 13h from Monday to Friday for parcels of 20kg maximum from and to metropolitan France. The Pickup network represents 15,000 local shops as well as 500 automatic lockers throughout the metropolitan area. A notification is sent to the recipient when their package is available.
    • SHOP2SHOP: this service, from individuals to individuals, provides for a delivery of parcels from one relay Pickup the next day to another for parcels of 20kg maximum from and to metropolitan France. The Pickup network represents 15,000 local shops as well as 500 automatic lockers throughout the metropolitan area. A notification is sent to the recipient when their package is available.
    • CHRONO Precise: this service provides for home parcel delivery by appointment from Monday to Friday from 8am to 10pm, Saturday from 8am to 2pm (and from 8am to 10pm in Ile de France) and Sunday morning for parcels of up to 30kg from and to metropolitan France.

La Poste via CHRONOPOST also offers for metropolitan deliveries, specialized services for the delivery of specific products such as medicines, bottles, fresh products, hazardous materials, etc.

A service is also offered to companies for the delivery of their products in click and collect to their various stores.

  • For deliveries in Europe:
    • CHRONO Classic: this service provides for home delivery of parcels for parcels of up to 30kg to Europe. Delivery times depend on the recipient country. In case of absence of the recipient at the first presentation, a second is made and then the package is put at the deposit between 8 and 10 in a local instance to be recovered.
    • CHRONO Relais Europe DOM: this service provides for a delivery of parcels in a relay 20kg maximum to Europe and the DOM. The network represents 23,000 relay points in Europe. A notification is sent to the recipient when their package is available. The package remains available between 7 and 14 days in relation depending on the country. The delivery time is variable depending on the destination, it is estimated between 3 and 4 working days for the overseas departments from metropolitan France. For Europe the delivery times are the same as for the offer CHRONO Classic and depend on the destination.
  • For worldwide deliveries:
    • CHRONO Express: this service provides home parcel delivery for parcels of up to 30kg to more than 230 destinations around the world. Delivery times depend on the recipient country. In case of absence of the recipient at the first presentation, a second is made and then the package is put at the deposit between 8 and 10 in a local instance to be recovered.

The destination countries for deliveries Colissimo and CHRONOPOST offered by La Poste are, among others, the following:

  • Albania, Argentina Algeria, Australia, Bahrain, Belgium, Andorra, Belarus, Austria, Bosnia, Bulgaria, Cambodia, Canada, Brazil, Brunei, Chile, Cuba, China, Colombia, Costa Rica, Chad, Croatia, Cyprus, Djibouti, Denmark, Czech Republic, Ecuador, Germany, Egypt, Estonia, El Salvador, Ghana, Greece, Finland, France, Gambia, Georgia, Guernsey, France, Honduras, Hong Kong, Iceland, Ireland, India, Haiti, Hungary, Iran, Iraq, Indonesia, Israel, Italy, Jamaica, Japan, Isle of Man, Jersey, Jordan, Kenya, Kuwait, Latvia, Laos, Lebanon, Lithuania, Macau, Luxembourg, Malaysia, Malta, Mexico, Montenegro, Morocco, Mozambique, Namibia, Netherlands, New Zealand, Oman, Nigeria, Pakistan, Nicaragua, Panama, Peru, Paraguay, Philippines, Norway, Poland, Portugal, Spain, Russia, Puerto Rico, Qatar, Rwanda, Romania, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Africa, Taiwan, Sri Lanka, Tanzania, Thailand, Sweden, Tunisia, Uganda, Ukraine, Turkey, United Arab Emirates, Venezuela, Uruguay, United States, United Kingdom, Virgin Islands, Zambia, Zimbabwe

How do I contact La Poste ?

The registered office of La Poste is located in France at the following address:

  • 9 rue du Colonel Pierre Avia, 75015 Paris

Customer service can be reached from Monday to Friday from 8:30 am to 7:00 pm and saturday from 8:30 am to 1:00 pm at the following number:

  • 3631

The service can be reached by email via the form available on the website laposte.fr

and by post to the following address:

  • Laposte customer service. net, CP D305, 75670 Paris cedex 14

Information about La Poste deliveries

La Poste is a postal service operator in France. In charge of the delivery of mail, parcels, La Poste also offers financial services, mobile telephony, digital services, commercial solutions and insurance. La Poste and its subsidiaries are part of the La Postegroup, the company belongs to the Caisse des dépôts et consignations and the French State.

La Poste acted as the only player for the delivery and distribution of mail in France, until the opening of the postal sector to competition in the 2000s. The company is the country's incumbent postal operator. It represents the first mail distribution network and the second largest express parcel distribution network in Europe thanks to its subsidiaries.

La Poste became a banking institution in 2006 under the name of Banque Postale, and has more than 11 million customers in 2020. La Banque Postale has a social role, many customers receive social assistance and allowances on accounts of the structure.

In 2020, there are about 7,700 offices La Poste , in addition to the municipal postal agencies located in certain areas of the territory. As well as more than 9300 relays - Post.

A law states that at least 90% of the national population must be able to find a contact point of La Poste within five kilometers or less than twenty minutes of their home.

The delivery of parcels in France, Europe and abroad is ensured by various subsidiaries of La Poste that are Colissimo, and the transport and logistics holding of the group GeoPost under several entities, including Chronopost and DPD France.

In Europe, La Poste 's subsidiary via the GeoPostGroup, is the second largest operator for parcel delivery behind DHL.

La Poste delivers in France and abroad, the company is present on four continents and in more than 40 countries. More than 17% of the group's turnover La Poste internationally depends on the parcel delivery activity.

La Poste and La Poste Suisse have teamed up to create Asendia and develop their expertise for international mail in the UK, continental Europe, Asia and the US.

GeoPostand La Poste together represent an essential network for last-mile parcel delivery, with many express, relay and home delivery offers.

In 2017, La Poste began delivering parcels by drone in France, via a first regular line.

The tracking number of a La Poste delivery

The tracking number format for La Poste international shipments consists of 15 characters, or 15 digits, or 14 digits and a capital letter. As for example: A123456789123456.

The tracking number format for packages routed by La Poste can also consist of 11 to 15 characters including capital letters and numbers. Like for example: 2R1234567890.

For Shop2shop shipments, the tracking number format consists of 13 characters, they start with two capital letters, followed by 9 digits and end with two uppercase letters. Like for example: AA123456789EE.

The different tracking states La Poste

  • DÉPART DE FRANCE
  • ARRIVÉE EN FRANCE
  • DÉDOUANEMENT EN COURS
  • ENVOI PRÊT CHEZ L'EXPÉDITEUR
  • VOTRE COLIS A QUITTÉ LE PAYS D'ORIGINE
  • VOTRE COLIS EST RÉACHEMINÉ VERS UN AUTRE SITE DE DISTRIBUTION EN RAISON D'UN DÉFAUT D'ADRESSAGE
  • VOTRE COLIS N'A PAS PU ÊTRE LIVRÉ, IL SERA MIS À DISPOSITION DANS LE BUREAU DE POSTE DU DESTINATAIRE
  • TRI EFFECTUÉ DANS L'AGENCE DE DÉPART
  • VOTRE COLIS N'A PAS PU ÊTRE LIVRÉ, IL EST RETOURNÉ À L'EXPÉDITEUR
  • ENVOI DÉDOUANÉ
  • VOTRE COLIS EST À DISPOSITION DANS LE POINT DE RETRAIT CHOISI IL EST À RETIRER PENDANT 10 JOURS OUVRABLES SUR PRÉSENTATION D'UNE PIÈCE D'IDENTITÉ ET DE L'AVIS D'INSTANCE
  • COLIS REMIS POUR L'ACHEMINEMENT PAR FLASHAGE MACHINE DE TRI
  • VOTRE COLIS EST RETOURNÉ À L'EXPÉDITEUR SUITE À UN INCIDENT
  • INSTRUCTION DE LIVRAISON REÇUE
  • VOTRE COLIS EST ARRIVÉ SUR SON SITE DE DISTRIBUTION
  • LIVRAISON EFFECTUÉE
  • VOTRE COLIS EST EN COURS D'ACHEMINEMENT
  • ENVOI ARRIVÉ AU SAV AGENCE
  • VOTRE COLIS EST EN PRÉPARATION POUR LA LIVRAISON
  • L'EMBALLAGE DE VOTRE COLIS A ÉTÉ RENFORCÉ POUR EN ASSURER SA LIVRAISON IL EST EN COURS D'ACHEMINEMENT
  • LE COLIS EST DISPONIBLE DANS LE POINT DE RETRAIT COMMUNIQUÉ AU DESTINATAIRE
  • VOTRE COLIS N'A PU ÊTRE LIVRÉ LE DESTINATAIRE PEUT NOUS FAIRE PART DE SON CHOIX DE LIVRAISON AUJOURD'HUI JUSQU'À MINUIT EN CLIQUANT ICI MODIFICATION DE LA LIVRAISON
  • TRI EFFECTUÉ DANS L'AGENCE DE DISTRIBUTION
  • VOTRE COLIS N'A PAS PU ÊTRE LIVRÉ CAR LE DESTINATAIRE ÉTAIT ABSENT IL SERA REMIS EN LIVRAISON LE PROCHAIN JOUR OUVRÉ
  • ENVOI EN COURS D'ACHEMINEMENT
  • ENVOI RETARDÉ
  • ARRIVÉE AU BUREAU D'ÉCHANGE DU PAYS D'EXPÉDITION
  • DÉPÔT
  • ARRIVÉE AU BUREAU D'ÉCHANGE DE TRANSIT
  • VOTRE COLIS EST PRIS EN CHARGE PAR La Poste, IL EST EN COURS D'ACHEMINEMENT
  • VOTRE COLIS A ÉTÉ INSPECTÉ PAR LES AUTORITÉS DOUANIÈRES, IL EST REMIS EN ACHEMINEMENT
  • ARRIVÉE AU BUREAU DE DISTRIBUTION DU PAYS DESTINATAIRE
  • TENTATIVE DE DISTRIBUTION INFRUCTUEUSE
  • DÉPART DU BUREAU D'ÉCHANGE DU PAYS DESTINATAIRE
  • DÉPART DU BUREAU D'ÉCHANGE DE TRANSIT
  • VOTRE COLIS N'A PAS ÉTÉ RETIRÉ DANS LES DÉLAIS IMPARTIS, IL EST RETOURNÉ À L'EXPÉDITEUR
  • EN ATTENTE D'INFORMATIONS COMPLÉMENTAIRES POUR NOUVELLE LIVRAISON
  • VOTRE COLIS EST PRÊT À ÊTRE EXPÉDIÉ, IL VA ÊTRE REMIS À La Poste
  • VOTRE COLIS ET/OU SON ÉTIQUETTE SONT ENDOMMAGÉS VOTRE COLIS EST EN COURS DE TRAITEMENT
  • EN ATTENTE DE SECONDE PRÉSENTATION
  • VOTRE COLIS A ÉTÉ DÉPOSÉ APRÈS L'HEURE LIMITE DE DÉPÔT IL SERA EXPÉDIÉ DÈS LE PROCHAIN JOUR OUVRÉ
  • PRIS EN CHARGE
  • VOTRE COLIS EST DISPONIBLE DANS LE POINT DE RETRAIT SÉLECTIONNÉ LA DATE LIMITE DE RETRAIT DU COLIS A ÉTÉ PRÉCISÉE AU DESTINATAIRE
  • VOTRE COLIS A SUBI UNE ERREUR DE TRI, IL A MAINTENANT REPRIS SON ACHEMINEMENT
  • ATTEND D'ÊTRE RETIRÉ AU GUICHET
  • VOTRE COLIS EST EN COURS DE DÉDOUANEMENT
  • LIVRAISON REPORTÉE DE 24H
  • ENVOI EN ATTENTE
  • VOTRE COLIS EST ARRIVÉ DANS LE PAYS DE DESTINATION
  • VOTRE COLIS A SUBI UN INCIDENT NOUS VOUS REMERCIONS DE PRENDRE CONTACT AVEC NOTRE SERVICE CLIENTS, AU 3631 POUR LES CLIENTS PARTICULIERS AUPRÈS DE VOS INTERLOCUTEURS HABITUELS POUR LES CLIENTS ENTREPRISES
  • ENVOI EN COURS DE LIVRAISON
  • EN COURS DE TRAITEMENT
  • DISTRIBUÉ
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