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Otto

Track a Otto parcel

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Track a Otto parcel
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Otto parcel tracking

Otto or Otto Group is a group of retail companies and related service providers headquartered in Hamburg-Bramfeld, Germany. The group consists of 123 companies, with over 52,000 employees in over 30 countries worldwide. In the Fiscal Year of 2019, the Otto Group has registered a revenue of more than 14.26 billion euros. The group was 2nd among the top 100 online shops in Germany, next online to Amazon.

The main business of the Otto Group is multichannel retail - e-commerce, mail order or catalog shopping, and over-the-counter retail. Some of the best-known subsidiaries of Otto are Bonprix, a fashion retailer; myToys, an online toy shop; and SportScheck, a sports retailer.

Werner Otto established the company in 1950 as a simple mail-order business, offering 28 pairs of shoes on a 14-page catalog. The service offered order-from-home and on account options to customers. The company started its expansion with the opening of the Hanseatic Bank in 1969, and the Hermes Versand Service which is the companys logistics service provider.

The establishment of the global business started in 1981, when Micahel, Werners son, took over as chairman of the board. In the same year, the established businesses in France, Austria, and Italy and investment in many companies including the now-famous SportScheck.

The company continued to innovate, leveraging technological advancements such as the internet. Today, Otto maintains a blog, and several social media accounts for its digital marketing and customer service channels.

The Otto Group is headquartered in Werner-Otto-Strasse 1-7 Hamburg, 22179 Germany.

How to track an Otto parcel delivery?

Upon placing an order, you will receive an email with your tracking ID and other order details. Your tracking ID is usually a 14 digit number e.g. 02365276000047.

Otto strictly adheres to contactless delivery to maintain minimum health standards in the delivery of your items.

  • Once your item arrives, the driver will place the package in front of your door and ring the bell or knocks
  • The driver will take two steps back so you can sign the package (with your own pen)
  • Take 2 steps back so the driver can take a photo of the label. This completes the delivery of your items

Customers have the option to set a specific date and place of delivery for qualified items when placing the order. Once the order is placed, it is no longer possible to change the address or the delivery date.

Otto offers a 30-day return, and 14 days for sellers, all free of charge. Return labels are usually included in the package or sent to your email address. For items that are over 25kg., you need to call 040 - 3603 3603 to set up a pickup date.

Items that were ordered from sellers do not automatically include return labels. You need to request a return label via your online account. You will then receive it under “my account” once the request is processed.

If you have any questions about Otts shipping and delivery, call their customer service through the contact details below:

Otto parcel delivery details

Otto does not deliver goods outside of Germany. Customers who are outside Germany may reach out to Ottos partners and subsidiaries in their respective countries instead. There are three service providers handling Otto deliveries - Hermes, Ottos own carrier; DHL, and GLS. Customers will able to see the delivery time in the item listing when placing an order.

In-stock items are usually delivered, via Hermes shipping, in 2-3 working days (including Saturday) to the customer. Shipping items, on the other hand, will be delivered in 2-3 working days. Customers will be notified via email and SMS prior to the delivery of their items.

The cost for shipping is always a flat-rate, regardless of the value of the items ordered. Standard package delivery will be € 5.95, while forwarding delivery will be € 29.95. For 24-hour delivery, packages will be at € 9.95 and forwarding delivery at € 19.95. Surcharges will be added on top of the shipping cost for all 23-hour deliveries. You may check more information about shipping charges on the official website.

For items that are sold by sellers on the official website, the shipping method and shipping charges are at the discretion of the seller. However, this information will be available when placing an order.

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