How to track my Purolator package?
Purolator package tracking is easy with Ordertracker, all you have to do is to paste your tracking number in the above field to track a package or go to the track my package section. We provide you with the most powerful parcel tracking system for any post office. Ordertracker accepts any international tracking number, it is an universal tracking website to track a parcel on a global level such as "track my parcel" with accurate informations about your shipment.
Purolator tracking from USA, Canada and UK
Purolator courier ships to many countries around the world and you can track all packages that are sent through this courier on this site with just a few clicks. When a package is sent to you, the sender must provide you with a tracking number which will then be used on this site to know the status of your delivery and the location of your mail or package.
How long does it take to deliver Purolator ?
Delivery times depend on the service chosen. There is an express delivery service and a service called "road" for less urgent shipments. The different possible options are as follows:
- Purolator Express 9h: Guaranteed delivery for 9h the next working day
- Purolator Express 10:30 am: Guaranteed delivery for 10:30 am the next working day
- Purolator Express Midi: Guaranteed delivery for noon the next business day
- Purolator Express: Guaranteed delivery for the end of the day on the next business day
- Purolator Express Evening: Guaranteed delivery between 5:30 pm and 9 pm the next working day
- Purolator Road 9h: Guaranteed delivery for 9h, in two working days or more, depending on the destination
- Purolator Road 10:30 am: Guaranteed delivery for 10:30 am, in two working days or more, depending on the destination.
- Purolator: For less urgent shipments, shipments can be delivered by the end of the day in a working day or more, depending on their destination.
- Purolator Road Evening: Delivery in two working days or more, depending on the destination, between 5:30 pm and 9 pm
- Purolator Same Day: Same day delivery, 24 hours a day, 7 days a week
- Purolator Same Local Day: For urgent shipments in the same city, the options are as follows:
- Purolator Same Day 30 minutes: From collection to delivery within half an hour
- Purolator Same Day 60 minutes: From collection to delivery within an hour
- Purolator Same Day 90 minutes: From collection to delivery within an hour and a half Purolator Same Day 2 hours: From collection to delivery within two hours
- Purolator Same Day 4 hours: From collection to delivery within four hours
- Purolator Same Day Next Flight: Choose this air service when your shipment needs to be routed as quickly as possible between certain cities across Canada
- Purolator Same Day Direct: When your shipment needs to be delivered to Canada as quickly as possible
- Purolator Same Scheduled Day: Service to establish a regular delivery schedule in Canada (for example, daily, weekly or monthly)
In addition, Purolator also offers freight services which are as follows:
- Expedited Purolator Tl/ltl: For urgent shipments in most postal codes in Canada (option issued by Purolator Freight )
- Purolator Tl/ltl Regular: Shipments by rail or road.
Finally, the carrier also offers international deliveries, the options are as follows:
- Purolator Express 9h international: Guaranteed delivery of shipments for 9am on the second working day for some international points
- Purolator Express 10:30 am international: Guaranteed delivery of shipments by 10:30 am on the second working day for some international points
- Purolator Express Midi international: Delivery for noon on the second working day for some international points
- Purolator International Express: guaranteed delivery by the end of the second working day in more than 210 countries and territories, depending on the destination
The maximum delivery time is 7 days. Deadlines may be extended when sending before a public holiday or during national holidays.
How do I contact Purolator ?
The head office is located in Canada, at the following address:
- 2727 Meadowpine Blvd., Mississauga, Ont., Canada, L5N 0E1
Customer service is available from all over North America at the following telephone numbers:
- 1-888-744-7123
For the hearing impaired, the telephone details are:
- 1-800-561-7876
For technical support, the telephone details are:
- 1-800-459-5599
It is also possible to contact Purolator on Twitter in @PurolatorHelp, or on Facebook, Instagram or Linkedin.
There is a virtual assistant that can answer many questions on the Purolator website.
Purolator customer service responds to more than 17500 requests per day.
Information about Purolator deliveries
Purolator is a parcel and freight carrier established in December 1960 in Canada, under the original name of Trans Canadian Couriers Ltd . Today, it has more than 13,000 employees, more than 300 shipping centers and depots as well as 3350 vehicles of its own. This allows it to deliver more than one million parcels every day and to have one of the largest networks in Canada, delivering in 99.9% of Canadian postal codes. Since 1987, Purolator has partnered with an express air carrier in the United States, allowing it to serve almost all zip codes in the United States. A few years later, in 1998, a subsidiary now called Purolator International was created and allowed American companies to deliver their goods to Canada. Today more than 210 countries are served by Purolator in the world.
Purolator is chaired by John Ferguson and is 91% owned by Canada Post , 7% by Rainmaker Investments Inc and 2% by other companies, the carrier had $2.2 billion in revenue in 2020.
As reducing greenhouse gas emissions is an important issue for the company, it is expanding its fleet of electric vehicles year after year, now including more than 315 hybrid vehicles and 15 fully electric vehicles.
Purolator offers delivery services that meet the special needs of customers:
- White Glove Service: suitable for deliveries of valuables, highly secure transport
- Same day delivery service: suitable for urgent deliveries, reception takes place in less than 24 hours, this service has been available since 1997
- Dangerous goods: suitable for special or regulated goods that require more attention, they must however comply with the rules of air and road transport
- Service on Saturday: delivery at the end of the day on Saturday
Signing upon receipt of the package may be an additional option to any delivery. It is also possible to store a stock of goods in a Purolator depot after payment of additional fees.
An online shipping service is available on the Purolator website in order to schedule shipments or collections in advance and to facilitate shipments. This service has been available since 1993.
To facilitate private shipments, Purolator offers packaging solutions, including Purolator Express Envelope, Purolator Express Pack (maximum 3 lbs) or Purolator Express Box .
In addition to parcel and freight deliveries, Purolator has also been offering a logistics service since 2015 that allows its customers to improve their supply chain and accelerate their time to market.
The tracking number of a Purolator delivery
The Purolator tracking number format consists of a series of 10 or 12 characters, usually consisting only of numbers. It can also combine letters and numbers, often 3 letters followed by 9 numbers. For example, tracking numbers can have the following form: CGK002986959 or 331434972567.
The different tracking states Purolator
- ARRIVED AT EXPORT FACILITY
- ARRIVED AT INTERNATIONAL GATEWAY FOR EXPORT PROCESSING
- AVAILABLE FOR PICKUP FOR 5 BUSINESS DAYS FROM ARRIVAL DATE AT THE COUNTER.
- AWAITING PAYMENT AUTHORIZATION
- CLEARED CUSTOMS
- CORRECTIVE ACTION - CURRENTLY IN TRANSIT
- DELAYED DUE TO CURRENT PANDEMIC DISRUPTION
- DELAYED IN TRANSIT DUE TO ROAD / HIGHWAY CLOSURE
- DEPARTED SORT FACILITY
- SHIPMENT AVAILABLE FOR PICKUP.
- SHIPMENT DROPPED OFF AT QUICK STOP AGENT
- SHIPMENT IN TRANSIT
- SHIPPING LABEL CREATED
- WEATHER DELAY - SERVICE WILL RESUME, WEATHER PERMITTING