Sendit tracking

What is Sendit?

Sendit is a Thailand-based logistics and on-demand delivery company built around the concept of connecting customers with a network of trained, vetted couriers operating under the "Mr.Send" brand. Founded on July 20, 2015, the company was incorporated as Sendit Thailand Co., Ltd. with a registered capital of 136,000,000 Thai baht, reflecting substantial early investment for a logistics technology company. The platform serves both large corporations and individual users, enabling parcel and document bookings through a web portal and a mobile application with minimal administrative friction.

From its founding, Sendit was backed by Ascend Group, the technology and digital services arm of True Corporation, one of Thailand's largest telecommunications conglomerates. This corporate parentage gave Sendit access to financial and operational resources uncommon for independently launched courier startups of the same period. Mark Cleaver served as the company's founding CEO from 2015 through approximately 2020, overseeing the establishment of the core messenger network in Bangkok. The company's tech-forward approach is evident in its use of an Angular-based customer portal and integration of tools such as Intercom for real-time customer communication, positioning Sendit as a technology-enabled logistics intermediary rather than a conventional freight operator.

• Founded: July 20, 2015, in Bangkok, Thailand
• Headquarters: Bangkok, Thailand with offices at Sukhumvit 26, Khlong Toei and Srinakarindr Road, Phatthanakan
• Company registration number: 0105558117787 (Thailand)
• Parent company: Ascend Group, the technology and digital services arm of True Corporation
• Registered capital: 136,000,000 Thai baht
• Founding CEO: Mark Cleaver (2015 to approximately 2020)
• Company type: Privately Held, Company Limited under Thai corporate structure
• Industry classification: Freight and Logistics Services, Technology, Information and Internet

Third-party tracking platforms including TrackMage all list Sendit as a supported carrier, indicating the company reached operational scale sufficient to be indexed by major global parcel tracking aggregators. describes Sendit as a recognized player in the courier industry offering shipping solutions tailored to domestic and international routes. The carrier's integration with a platform covering more than 3,200 carriers globally, further confirms that Sendit-issued tracking numbers are actively processed by the broader logistics tracking infrastructure.

Which countries does Sendit deliver to?

Sendit's primary operational market is Thailand with Bangkok serving as the central hub of the "Mr.Send" messenger network. The company's domestic coverage spans Thai territory, with Bangkok as the core delivery zone and broader nationwide expansion cited as a planned development from the company's early operating period. All of Sendit's registered addresses, phone contacts, and corporate filings are Thailand-based, confirming that the domestic logistics infrastructure is anchored in Bangkok.

For international routes, third-party tracking platform attributes coverage of over 220 countries and territories to Sendit, suggesting the company expanded its cross-border capabilities or established partnerships with international carrier networks to extend its global reach. describes Sendit as a logistics provider specializing in cross-border e-commerce shipments, with a particular focus on outbound parcels from Thailand to overseas buyers.net categorizes the carrier's operating region as Asia and lists delivery time windows ranging from same-day or overnight domestic service to 90 or more days for the most distant international destinations served through economy shipping tiers.

• Thailand (domestic): Bangkok as the primary hub, with coverage extending across Thai territory
• Asia-Pacific: Regional destinations consistent with a Thailand-based carrier's primary trade lanes
• Europe: European Union countries and other European destinations accessible through international carrier network partnerships
• North America: United States, Canada and other North American markets
• Global reach: Over 220 countries and territories according to third-party tracking platform data

International shipments operate through a partnership model in which Sendit handles the outbound leg from Thailand and routes the parcel to a local postal or courier partner in the destination country for final delivery. This handoff structure is standard practice among regional carriers operating in Southeast Asia. Customs clearance at the destination country is an independent step that falls outside the carrier's direct operational control, and actual delivery times vary according to the receiving country's import procedures and processing volumes at the time of entry.

What are the Sendit services and delivery times?

Sendit's foundational service is on-demand parcel and document delivery through the "Mr.Send" messenger network. The platform handles parcels, documents, invoices, corporate billing materials, and general goods, with a standard parcel weight limit of up to 20 kg. Bookings can be placed through a web portal and a mobile application, making the service accessible to both businesses and individual users. The on-demand model, in which a courier collects from the sender's address and delivers directly to the recipient, was the original service design from the company's 2015 founding.

identifies three main service categories for Sendit, domestic shipping, international shipping, and freight shipping. This structure suggests the company evolved beyond pure on-demand local delivery into a broader logistics offering over time. Domestic deliveries within Thailand are completed in 1 to 3 business days under the standard tier. International shipments carry a standard window of 3 to 7 business days, with the caveat that customs clearance at the destination can extend this timeline. Freight shipping addresses consignments that exceed standard parcel parameters and is priced separately from the parcel tiers.

• Domestic shipping: Standard delivery within Thailand in 1 to 3 business days
• International shipping: Cross-border delivery in 3 to 7 business days, subject to customs clearance at the destination country
• Freight shipping: Available for consignments exceeding standard parcel weight or dimensional thresholds, with separate pricing
• Express delivery: Accelerated option available alongside the standard service tier
• Warehousing and fulfillment: Inventory storage, pick-and-pack, and outbound shipping managed together as an integrated offering for e-commerce sellers
• Corporate accounts: Monthly invoicing available to reduce administrative overhead for high-volume business clients
• Additional insurance: Optional coverage purchasable at the time of booking for higher-value shipments

confirms that warehousing and fulfillment services are part of Sendit's offering, positioning the carrier as a potential end-to-end logistics partner for e-commerce sellers who need inventory storage and outbound shipping managed under one arrangement. Corporate clients benefit from volume-based pricing and monthly invoicing, specifically designed to reduce billing friction for businesses dispatching high volumes of parcels or documents on a recurring basis. These features distinguish Sendit from platforms offering only on-demand parcel delivery with no broader fulfillment component.

What are the Sendit rates and maximum dimensions accepted?

Sendit does not publish a public rate card. Pricing follows the weight-and-distance model standard in the courier industry, where charges are determined by the actual weight or dimensional weight of the parcel, whichever is greater, combined with the origin-destination pairing. Corporate clients are eligible for volume-based pricing and monthly invoicing, indicating that negotiated rate structures are available for high-frequency shippers who maintain an account relationship with the carrier.

The maximum weight for standard parcel service is 20 kg. Consignments exceeding this threshold are classified as freight shipments and carry separate pricing terms. Dimensional weight rules, where oversized but lightweight packages are priced according to their volumetric footprint rather than actual weight, are standard industry practice and are likely applied to Sendit shipments, though the specific volumetric divisor used by the carrier is not publicly documented. Add-on insurance coverage is available at supplementary cost at the time of booking for senders of higher-value goods who require protection beyond the default carrier liability.

• Pricing model: Weight-and-distance based, using actual or dimensional weight, whichever is greater
• Maximum weight (standard parcel): 20 kg
• Freight shipping: Available for consignments exceeding 20 kg, with separate pricing terms
• Corporate pricing: Volume-based rates and monthly invoicing available for high-frequency business accounts
• Additional insurance: Optional add-on purchasable at booking for higher-value shipments

What are the Sendit delivery options?

Sendit's primary delivery model is direct point-to-point courier delivery. A "Mr.Send" messenger collects the parcel from the sender's address and delivers it to the recipient's specified destination, whether a home address or business office. This direct pickup-and-delivery structure means customers do not need to transport parcels to a drop-off counter or postal outlet which was a deliberate design element of the platform from its 2015 founding. The model covers both domestic Bangkok deliveries and broader shipments routed through the wider logistics network.

notes that address changes are possible before a shipment reaches "Out for Delivery" status, giving recipients some flexibility to redirect a parcel while it is still moving through the network. Tracking alerts are available to notify recipients of shipment progress. For deliveries that encounter exceptions, failed attempts, or delays, contacting customer support with the tracking number is the recommended course of action to initiate an investigation. Specific details about alternative reception infrastructure such as collection points or parcel locker networks are not publicly documented for Sendit's network.

• Direct home and office delivery: Parcel collected from the sender's address by a Mr.Send messenger and delivered to the recipient's specified address
• Address change: Possible to modify the delivery address before the shipment reaches "Out for Delivery" status
• Tracking alerts: Available to notify recipients of shipment progress through the network
• Customer support: Available 24 hours a day, 7 days a week by phone and email, with live chat also accessible through the customer portal

What should I do if my Sendit parcel is lost or damaged?

If a Sendit delivery encounters a problem, whether a delay, a failed delivery attempt, or a confirmed loss, the recommended first action is to contact Sendit customer service with the tracking number at hand. advises customers to initiate an investigation through the carrier's support channels, providing the tracking reference so that the team can locate the shipment within the logistics network and determine what occurred at each recorded stage of transit.

Customer support is available 24 hours a day, 7 days a week by both phone and email according to . Live chat is also available through the Intercom integration on the customer portal. Senders who purchased optional additional insurance coverage at the time of booking have access to protection beyond the standard carrier liability limits. The specific documentation requirements, formal compensation ceilings, and claims filing deadlines applicable to Sendit shipments are not publicly detailed in available sources, so contacting the customer service team directly is the appropriate way to understand the process for a given case.

• Step 1: Locate the tracking number from the original booking confirmation
• Step 2: Contact Sendit customer support by phone, email, or live chat, providing the tracking number as a reference
• Step 3: Request a formal investigation into the shipment's status and last recorded location in the network
• Additional insurance: If optional coverage was purchased at booking, declare this to the support team when initiating the claim, as it affects the compensation terms applicable to the shipment

Does Sendit handle international shipments and customs formalities?

Sendit handles international shipments and has built cross-border e-commerce shipping, particularly outbound from Thailand as a described area of operational competence. identifies this as a core part of the carrier's offering. The company's integration with major global tracking platforms, including confirms that international parcel volumes are a substantive part of the business rather than an incidental or marginal service line.

Standard international delivery windows run from 3 to 7 business days from dispatch under the express tier. Customs clearance at the destination country is an independent variable that can extend this timeline and is outside the carrier's direct control. Actual delivery times depend on the receiving country's customs procedures, its import threshold values, and the declared value of the goods being shipped, all of which are determined by the destination country's regulatory framework rather than by Sendit's operating parameters.

For outbound shipments from Thailand standard customs documentation such as commercial invoices and packing lists would apply as part of the export process. Whether import duties and taxes at the destination are covered under a Delivered Duty Paid arrangement or billed to the recipient under Delivered Duty Unpaid terms is not specified in publicly available documentation for Sendit. The applicable duties and taxes depend on each receiving country's regulations and minimum import value thresholds, which vary considerably from one market to another.

Understanding tracking statuses

When you track a Sendit parcel, different statuses appear as the shipment moves through the network from pickup to final delivery. Sendit maintains a dedicated tracking portal where shipment status can be retrieved by entering the tracking number alone, without creating an account or logging in. The tracking number format accepted by the system ranges from 4 to 100 characters in length. Sendit parcel status can also be checked through third-party aggregator platforms .net all of which are integrated with the carrier's tracking feed. The main statuses and their meanings are described in the table below.