Taobao tracking

Track your parcels from Taobao in one click

Enter a Taobao tracking number to track your package

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How to track my Taobao package?

Taobao package tracking is easy with Ordertracker, all you have to do is to paste your tracking number in the above field to track a package or go to the track my package section. We provide you with the most powerful parcel tracking system for any post office. Ordertracker accepts any international tracking number, it is an universal tracking website to track a parcel on a global level such as "track my parcel" with accurate informations about your shipment.

Taobao tracking from USA, Canada and UK

Taobao courier ships to many countries around the world and you can track all packages that are sent through this courier on this site with just a few clicks. When a package is sent to you, the sender must provide you with a tracking number which will then be used on this site to know the status of your delivery and the location of your mail or package.

How long does it take to deliver Taobao ?

When ordering products on the Taobao platform, a second payment is made for the pick-up and delivery of the items to their recipient. The product is sent by the seller to a shipping warehouse, which serves as an intermediary to validate, evaluate and confirm the total price of the sale, including international delivery. In general, Taobao offers international deliveries within an estimated period of between 7 and 40 days depending on the destination. Taobao sellers offer deliveries in partnership with Ems , China Post , China Airmail and Dhl among others. Delivery time may vary from one carrier to another. The delivery time consists of several stages:

  • The collection and shipment of the package by the seller. This step can take between 3 and 14 days.
  • The acceptance of the package by the carrier and the pick-up, it is during this step that a tracking number is assigned to the package.
  • Export of the package, an additional delay may be imposed due to Chinese customs processing (up to 60 days).
  • Import and delivery to the destination country, supported by delivery services such as Gdex , Usps , Ups , Skynet... etc.

The average delivery times, depending on the carrier, can be as follows:

  • To the United States:
    • From about 5 to 7 working days via Ups and Jcex .
    • From about 7 to 9 working days via Usps and Jcex .
    • Approximately 9 working days via Ems/dh .
  • To Canada:
    • From about 5 to 7 working days via Ups and Jcex .
    • Approximately 9 working days via Ems/dh .
  • To Australia:
    • From about 5 working days via Jcex .
    • From about 6 working days via Zto Express .
    • Approximately 7 working days via 4px .
  • To New Zealand:
    • About 7 working days.
  • To Singapore:
    • of about 7 working days.
  • To Malaysia:
    • approximately 5 working days to West Malaysia and approximately 7 working days to East Malaysia.
  • To Japan:
    • about 5 working days via 4px

Delivery times differ depending on the selected carrier:

  • To the United States, Canada and the United Kingdom: the average delivery time between order and receipt can vary from 7 to 40 working days. Once the package has left the warehouse, Dhl can deliver within 5 to 10 working days, Ems (or China Post ) can deliver within 10 to 28 working days. Finally China Airmail offers delivery with a delay of 14 to 40 working days.
  • To Singapore: the option of delivery via Taobao Global Direct Shipping by air will be the fastest option with a delivery time within 5 working days. Delivery times by air via a freight forwarding agent.

For global shipments, there is the direct shipping service, and without intermediary, Taobao Global Direct Shipping which offers deliveries for buyers based in Malaysia, Singapore, Macau, Taiwan and Hong Kong. This service allows a one-time payment when ordering. For buyers based in the United States, Canada, Australia, New Zealand as well as Singapore and Malaysia, there is also a global consolidation and shipping service called Taobao Global Consolidation and Shipping. This service provides for shipment and payment in two stages, during the transit of the package from the seller to the forwarding warehouse and then from the Chinese forwarder to the customer recipient. Freight forwarders are:

  • For deliveries to Australia: Jcex , Zto Express , 4px Express , zhongshan courier.
  • For deliveries to the United States: Jcex , zhongshan courier.
  • For deliveries to Canada: Jcex , zhongshan courier.
  • For deliveries to Singapore: Dpex , 4px Express , Dex-i .
  • For deliveries to Malaysia: Dpex , 4px Express , Dex-i .

Local delivery services are as follows:

  • To Malaysia: AirPak Express, Skynet.
  • To the United States: Usps , Ems , Dhl , Ups .
  • To Singapore: Singapore Post, Prt Express , Msc Delivery , Dpex .
  • To Canada: Usps , Ems , Dhl , Ups .

How do I contact Taobao ?

the head office of Taobao is located in China, at the following address:

  • Alibaba Xixi Park, 969 Wenyi West Road, Yuhang District, Hangzhou

Customer service is available 7 days a week, 24 hours a day at the following number:

  • 0571 88158198

Information about Taobao deliveries

Taobao is a Chinese e-commerce platform, created in 2003, which is part of the Alibaba group. The Taobao site specializes in retail for individuals in C2c and B2c , for small businesses that want to offer their products to consumers all over the world. Sellers offer their products either with a fixed price or via auctions. Taobao was one of Ebay 's main competitors and soon after its creation became the market leader in mainland China. Alibaba Group opened a physical store Taobao Mall in Beijing in 2011, in addition to the online sales offer. Taobao lists nearly 50,000 items for sale and more than 500 million users use the platform, and has become one of the leading e-commerce platforms. Taobao asserts the guarantee of quality products, at a lower cost, and available to customers around the world. The company wants to make fashion trending products available to consumers and retailers and adapt its offer to the mode of consumption of individuals and professionals. Taobao offers sales of new and used products between individuals and professionals to individuals. Sales Taobao are also based on the diversity of payment methods, including Alipay which allows secure online payment of online purchases and sales on site. Taobao allows Chinese sellers to trade with the whole world, and is one of the leading e-commerce sites in the world. The Taobao site offers different versions, including for China, Singapore, Hong Kong, Malaysia, Australia, the Philippines... etc but exclusively offered in Chinese language.

The tracking number of a Taobao delivery

The tracking number format Taobao depends on the carrier selected for final delivery.

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