360 Lion tracking

What is 360 Lion?

360 Lion Express, known in Chinese as 纬狮物流, Wèi Shī Wùliú, is a cross-border logistics provider founded in 2015 and headquartered in both Shenzhen and Shanghai, China. The company operates as a wholly-owned subsidiary of WGL Group and focuses entirely on international logistics for the cross-border e-commerce industry. Its service portfolio spans B2C parcel delivery, B2B freight, fulfillment center operations, airline cargo sales agency, and freight forwarding, giving it the capacity to serve clients at each stage of the logistics chain from export out of China to final delivery in the destination country.

The company was established in 2015 and expanded its branch network across major Chinese commercial centers over subsequent years. From its dual headquarters in Shenzhen and Shanghai, 360 Lion Express developed offices in Guangzhou, Yiwu, Dongguan, and Hong Kong. This geographic spread across the Pearl River Delta manufacturing region, the small-commodity wholesale market of Yiwu, and the air freight gateway of Hong Kong gave the company direct access to cargo from a wide range of Chinese exporters and e-commerce sellers. The company is co-founded and managed at group level by Chris Chen, with Lin Wei serving as General Manager of 360 Lion Express.

A defining feature of the company's growth has been the scale of its air charter operations on the China-to-Latin America corridor. By December 2020, 360 Lion Express had completed more than 200 cumulative charter flights from China to Latin America, carrying nearly 7,000 tons of cargo. By 2021, the company was operating more than 30 charter flights per month to the region. That same year, 360 Lion Express participated in the International Logistics Forum at Mexico State Public University alongside global operators such as DHL and Walmart, a participation that reflected the recognition it had earned within Latin American logistics circles.

• Founded: 2015, in Shenzhen and Shanghai, China
• Chinese name: 纬狮物流 (Wèi Shī Wùliú)
• Headquarters: Shenzhen and Shanghai, China, with branch offices in Guangzhou, Yiwu, Dongguan, and Hong Kong
• Parent company: WGL Group, of which 360 Lion Express is a wholly-owned subsidiary
• Key leadership: Chris Chen (Co-founder and Managing Director, WGL Group) and Lin Wei (General Manager, 360 Lion Express)
• Countries served: More than 60 countries worldwide
• Charter flight history: More than 500 cumulative charter flights operated, with more than 30 per month to Latin America as of 2021
• Amazon status: Amazon-approved logistics service provider
• Customer rating: 4.83 out of 5, based on platform reviews
• Marketplace integrations: Amazon, Shopee, Mercado Libre, B2W, Linio, AliExpress, and Facily

360 Lion Express positions itself as a specialist in Latin American logistics, a region that many global carriers approach with generalist coverage. The company's team describes having accumulated more than 15 years of combined experience in international logistics directed at Latin American markets. This specialization, combined with owned fulfillment infrastructure, airline cargo agency relationships, and a dedicated charter flight program, distinguishes 360 Lion Express from providers that treat Latin American delivery as a peripheral capability rather than a primary focus.

Which countries does 360 Lion deliver to?

360 Lion Express serves more than 60 countries worldwide, with its most developed and operationally dense network concentrated in Latin America. The company has built a dedicated logistics corridor between China and its five primary Latin American destination markets, which are Mexico, Brazil, Chile, Colombia, and Peru. For each of these countries, 360 Lion Express operates specific service products rather than a single generic international option, reflecting the level of adaptation required to navigate the distinct customs regimes, last-mile infrastructure differences, and import regulations that define each market.

Outside Latin America, the company's reach extends to the United States, European Union countries, Russia, Australia, and the United Arab Emirates. Last-mile delivery in these markets is handled through partnerships with established national carriers. Shipments destined for the United States are tendered to USPS for final distribution. Parcels routed to the United Kingdom are handed to Royal Mail, those destined for France pass to La Poste, and shipments to Canada are distributed by Canada Post. This approach mirrors the structure common to most cross-border logistics providers, where the carrier manages the international trunk route and the national postal operator handles local delivery.

Within Latin America, 360 Lion Express has established a particularly strong presence in Mexico, where it operates a fulfillment center in Cuautitlán Izcalli in the State of Mexico, part of the greater Mexico City metropolitan area. The company also acts as a GSSA, General Sales and Service Agent, for multiple Latin American airlines, providing access to belly cargo capacity on commercial routes in addition to its chartered aircraft program. This combination of owned warehousing, chartered aircraft, and airline cargo agency rights gives its Latin American network a level of vertical integration that distinguishes it from pure freight forwarders operating in the same corridor.

• Latin America (primary markets): Mexico, Brazil, Chile, Colombia, and Peru, each covered by dedicated service products with local fulfillment or partner carrier arrangements
• United States: Final-mile delivery handled by USPS after customs clearance
• United Kingdom: Final-mile delivery handled by Royal Mail after customs clearance
• France: Final-mile delivery handled by La Poste after customs clearance
• Canada: Final-mile delivery handled by Canada Post after customs clearance
• Other regions: Russia, Australia, United Arab Emirates, and other European Union member states
• Total coverage: More than 60 countries worldwide

What are the 360 Lion services and delivery times?

The core service of 360 Lion Express is cross-border B2C parcel delivery, designed for e-commerce sellers shipping individual consumer orders from China to international buyers. This service covers the complete logistics flow from pickup in China through consolidation, air transport, customs clearance at the destination, and final-mile delivery to the end consumer. It is built for high-volume, lower-weight e-commerce shipments and is the primary service used by sellers operating on platforms such as AliExpress, Shopee, Mercado Libre, and Amazon. The company's Amazon-approved carrier status is particularly relevant for sellers active within Amazon's global marketplace network.

For Amazon sellers specifically, 360 Lion Express offers dedicated FBA transport, involving the movement of large inventory consignments from Chinese warehouses or factories directly to Amazon fulfillment centers in the destination country. The company also provides FBM support for merchants who handle their own fulfillment but still require international transport from China. Beyond Amazon-specific logistics, 360 Lion Express operates its own fulfillment centers in Latin America equipped with automation systems including AGVs, Automated Guided Vehicles. The fulfillment center workflow includes X-ray inspection of inbound cargo, semi-automatic scanning and re-scaling of packages, packing, labeling, and dispatch coordination with last-mile carriers.

360 Lion Express also functions as a General Sales and Service Agent for multiple Latin American airlines, selling cargo space on their routes as a distinct B2B service line independent of its own shipment volumes. For larger or less time-sensitive shipments to Mexico, the company provides an ocean freight service structured around FCL, Full Container Load, or LCL, Less than Container Load, container models, offering a more cost-effective alternative for heavy or high-volume cargo that does not require air transport speed. Sellers with their own e-commerce storefronts can connect directly to 360 Lion Express through a Shopify integration or API, enabling automated order submission and real-time tracking updates pushed to the seller's platform.

• Cross-border B2C parcel delivery: End-to-end service from China pickup to final-mile delivery, covering air transport and customs clearance in the destination country
• Amazon FBA transport: Dedicated service moving inventory from Chinese origins to Amazon fulfillment centers in the destination country
• Amazon FBM support: International transport from China for merchants managing their own fulfillment independently
• Fulfillment center services: Local storage and order dispatch from owned fulfillment centers in Latin America, with automated processing including AGV systems
• Airline GSSA: Sales of cargo space on Latin American airline routes, operating as General Sales and Service Agent for multiple regional carriers
• Ocean freight to Mexico: FCL or LCL container service for high-volume or heavy shipments that are not time-sensitive
• Shopify and API integration: Automated order creation, real-time tracking, and rate quoting for e-commerce sellers managing their own storefronts
• Delivery times: Typically 13 to 30 days for air freight shipments from China to Latin America; fastest recorded time of 64 hours under optimal conditions

What are the 360 Lion rates and maximum dimensions accepted?

360 Lion Express calculates shipping rates using the standard air freight method of comparing the actual physical weight of a shipment against its volumetric weight, also known as dimensional weight, with billing based on whichever figure is higher. Volumetric weight is calculated from the package dimensions and divided by a standard conversion factor, a method common throughout the air freight industry where the space a package occupies in an aircraft hold can be as constraining as its physical mass. Sellers with lightweight but bulky products should calculate the volumetric weight before estimating costs, as such items are typically billed at the dimensional rate.

Each of the company's dedicated service products carries its own pricing structure and operational parameters. The MX1001 service for Mexico and the BR1002 service for Brazil are priced according to their respective service specifications and package constraints. Fulfillment center services are billed on a warehousing and fulfillment basis, incorporating storage fees, pick-and-pack handling fees, and outbound delivery costs. For ocean freight to Mexico, pricing follows standard FCL or LCL models depending on the shipment volume, consistent with typical freight forwarding practices on the Trans-Pacific lane. Sellers using the Shopify integration or API can request rate quotes directly within their order management workflow.

• Pricing method: Actual weight versus volumetric (dimensional) weight, whichever is greater
• Mexico service (MX1001): Dedicated air express pricing structure for B2C e-commerce shipments to Mexico
• Brazil service (BR1002): Dedicated air express pricing structure for B2C e-commerce shipments to Brazil
• Fulfillment center fees: Storage fees, pick-and-pack fees, and outbound shipping costs, billed as a combined fulfillment service
• Ocean freight to Mexico: FCL or LCL pricing depending on shipment size, following standard freight forwarding models
• Rate quotes: Available through the Shopify integration or API for sellers managing orders through their own storefront

What are the 360 Lion delivery options?

For B2C parcels destined for Latin America, final-mile delivery is managed by local partner carriers operating in each destination country. In Mexico, 360 Lion Express coordinates delivery from its own fulfillment center in Cuautitlán Izcalli in the State of Mexico, using local courier networks for the final leg to the recipient's address. In Brazil, Chile, Colombia, and Peru, last-mile delivery is carried out by local postal or courier operators working under partnership arrangements, which means the delivery experience from the recipient's perspective will reflect the standards and practices of those local carriers rather than those of 360 Lion Express directly.

In markets such as the United States, United Kingdom, France, and Canada, parcels are transferred to USPS, Royal Mail, La Poste, and Canada Post respectively once they have cleared customs in the destination country. From that point, delivery follows the standard procedures of those national carriers, including home delivery attempts, missed-delivery notifications, and parcel pickup options at local post offices or service points where available. Signature requirements and redelivery procedures vary from one carrier to another and should be verified against the specific policies of the national carrier handling the last mile in each destination.

For B2B shipments to Amazon FBA fulfillment centers, delivery takes a different form entirely. Rather than delivering to an individual consumer at a residential address, 360 Lion Express delivers the consolidated inventory consignment to the receiving dock of the designated Amazon warehouse in the destination country. The company manages the scheduling of receiving appointments with Amazon as part of the FBA transport service, following Amazon's requirements for labeling, packaging, and advance notification. This makes the FBA delivery process substantially different from standard B2C parcel delivery, as it is governed by Amazon's warehouse intake procedures rather than postal delivery norms.

• Latin America home delivery: Managed by local partner carriers in Mexico, Brazil, Chile, Colombia, and Peru; Mexico deliveries are coordinated from the Cuautitlán Izcalli fulfillment center
• United States: Delivered by USPS following customs clearance, according to standard USPS delivery procedures
• United Kingdom: Delivered by Royal Mail following customs clearance
• France: Delivered by La Poste following customs clearance
• Canada: Delivered by Canada Post following customs clearance
• Amazon FBA delivery: Delivered to the dock of the designated Amazon fulfillment center, with receiving appointment scheduling managed by 360 Lion Express in accordance with Amazon's receiving requirements

What should I do if my 360 Lion parcel is lost or damaged?

360 Lion Express provides customer support through its official website, with the support interface available in English, Spanish, and Portuguese. This language coverage reflects the company's primary customer base across Latin America, where Spanish is the dominant language across most of the region and Portuguese is the language of Brazil, one of its largest destination markets. Chinese-language support is also available through the company's domestic operations for sellers based in China. The company maintains an active social media presence under the name 360Lion Express, which serves as a communication channel for customer-facing updates directed at its Latin American markets.

Claims for lost or damaged parcels are handled on a service-by-service basis and are governed by the specific terms of the service agreement under which the shipment was made. Because all 360 Lion Express shipments are cross-border by nature, claims are also subject to the import and export regulations of both the origin and destination countries involved. Sellers should contact 360 Lion Express directly to report a loss or damage, providing the shipment tracking number and any supporting documentation, and to confirm the applicable claims procedure, filing deadline, and compensation structure for their specific service and destination.

• Contact channels: Official website contact form, available in English, Spanish, Portuguese, and Chinese
• Social media: Facebook presence under the name 360Lion Express, used for Latin American customer communications
• Required documentation: Tracking number, description of the issue, and supporting photographic evidence for damage claims
• Applicable terms: Claims are subject to the specific service agreement and the customs regulations of the destination country
• Recommended action: Contact 360 Lion Express directly to confirm filing deadlines and compensation structures, which vary by service and destination

Does 360 Lion handle international shipments and customs formalities?

360 Lion Express is an exclusively international logistics operation. Every service it offers involves cross-border transport from China to a foreign destination, and customs clearance is built into the logistics process for each shipment. The company's processing workflow includes X-ray inspection of cargo at the origin or transit facility, and each shipment is assigned a Master Air Waybill number to facilitate customs processing at the destination airport. For Latin American destinations, 360 Lion Express's local partnerships and GSSA relationships with regional airlines support customs handling at ports of entry in Mexico, Brazil, Chile, Colombia, and Peru.

For sellers using 360 Lion Express to ship through marketplaces such as Mercado Libre, B2W, Linio, and Facily, the import duty and tax situation varies by platform and destination country. Some marketplace integrations operate on a DDP, Delivered Duty Paid, basis, under which duties are collected by the platform prior to dispatch and the recipient receives the parcel without additional import charges at the door. In other cases, duties and taxes may fall to the recipient at the point of customs clearance. Sellers should confirm the applicable duty and tax model with their specific marketplace and destination before dispatching shipments.

As an air freight and charter flight operator, 360 Lion Express is bound by IATA, International Air Transport Association, dangerous goods regulations for all shipments transported by air. Items such as lithium batteries, flammable materials, and other regulated commodities require specific compliance documentation before they can be accepted for air transport. Sellers with products falling into these categories should consult 360 Lion Express directly for guidance on required packaging standards, documentation requirements, and any restrictions applicable to their specific destination market as these requirements vary by airline and by the customs authority of the importing country.

• Customs clearance process: X-ray inspection at origin, Master Air Waybill assignment, and processing at the destination airport's port of entry
• Duty and tax models: Vary by marketplace and destination; DDP arrangements are available where the platform collects import fees before dispatch
• Amazon FBA imports: Import duties and taxes are generally the responsibility of the importing seller, not the end consumer
• Dangerous goods: All air shipments are subject to IATA regulations; lithium batteries and flammable materials require compliance documentation
• Prohibited and restricted items: Requirements vary by destination country and airline; sellers should verify restrictions for each market before shipping

Understanding tracking statuses

360 Lion Express operates its own shipment tracking platform, and tracking is additionally supported by a range of third-party services including among others. Tracking numbers issued by 360 Lion Express typically begin with the prefix WSH, followed by two uppercase letters, a sequence of digits, and the suffix YQ, producing a format such as WSHXX123456789YQ. Some tracking numbers use alternative prefixes such as LTX or CNB followed by 12 to 16 alphanumeric characters, depending on the destination country and the last-mile carrier involved in the final delivery stage.