5Post tracking

What is 5Post?

5Post is a Russian last-mile logistics company and a subsidiary of X5 Group, Russia's largest food retailer, operating the Pyaterochka, Perekrestok, Chizhik, and Okroshka grocery chains. Founded in 2018, the company was built around a concept that distinguishes it from most dedicated logistics operators. Rather than constructing a separate network of parcel depots and standalone pickup storefronts, 5Post installs its parcel counters and automated lockers directly inside X5 Group's existing grocery stores. Because millions of Russians visit these stores each week, this co-location model provides last-mile infrastructure at a fraction of the capital cost of building independent facilities.

The company's growth tracks the expansion of Russian e-commerce over the years since its founding. In June 2020, 5Post connected two new distribution centers and extended its pickup network to 9,500 points in more than 100 additional settlements, including Chelyabinsk, Samara, and Togliatti, bringing the total number of distribution centers to 14. The following month, the company opened its first dedicated standalone pickup points in Moscow, with plans to roll out further locations in St. Petersburg, Nizhny Novgorod, and Yekaterinburg. In July 2021, 5Post reached a long-term consolidation agreement with PickPoint, an established Russian logistics operator, combining their networks into one of the country's largest pickup point systems, second in total point count only to Russian Post.

In February 2022, 5Post opened two high-capacity logistics hubs in St. Petersburg and Yekaterinburg, each designed to handle up to 5,000 shipments per hour. The most significant corporate development came in June 2025, when 5Post acquired 100% of the companies operating under the TopDelivery brand a courier service that had been active since 2011 and covered 70 Russian regions, at an estimated acquisition price of 100 to 150 million rubles. That move added door-to-door home delivery to a network that had previously focused entirely on pickup point collection. By July 2025, the company had delivered 156 million cumulative orders to nearly 30 million unique customers since its founding.

• Founded: 2018, as a logistics subsidiary of X5 Retail Group (now X5 Group)
• Headquarters: Moscow, Russia
• Parent company: X5 Group, operator of the Pyaterochka, Perekrestok, Chizhik, and Okroshka grocery chains
• Operating regions: 72 of Russia's 89 federal subjects and more than 4,400 localities
• Pickup network: More than 23,500 pickup points and automated parcel lockers
• Sorting infrastructure: 10 logistics hubs and 50 sorting centers, totaling approximately 59,000 square meters of warehouse space
• Cumulative orders delivered: 156 million as of July 2025
• Unique customers served: Nearly 30 million as of July 2025
• Key acquisitions: PickPoint (infrastructure consolidation, July 2021) and TopDelivery (full acquisition, June 2025)
• Partner online stores: Ozon, Wildberries, Yandex Market AliExpress Russia, Avito Delivery, iHerb, Joom, Lamoda, and more than 150 additional online retailers and marketplaces

In terms of market position, 5Post ranks among Russia's largest logistics operators by pickup point count. For its B2B e-commerce partners, the company offers flat-rate delivery built on the retail infrastructure of one of the country's largest grocery groups, reaching localities that competitors concentrated on urban centers would not serve. A partnership with Yandex Delivery for intercity individual parcel shipments announced alongside the TopDelivery acquisition in mid-2025 extended the service portfolio further, with analysts estimating the combined expansion could increase 5Post customer traffic by approximately 25%.

Which countries does 5Post deliver to?

5Post operates as a domestic Russian carrier, with its delivery network covering 72 of the country's 89 federal subjects and more than 4,400 localities. This geographic reach extends from Moscow and St. Petersburg to smaller regional cities and towns where Pyaterochka stores are present. The ability to serve smaller settlements is one of the defining characteristics of the 5Post model, as the delivery network follows the retail footprint of X5 Group rather than being concentrated in major urban centers alone.

The logistics backbone consists of 10 regional hubs and 50 sorting centers with a combined warehouse area of approximately 59,000 square meters. The hubs in Moscow, St. Petersburg, and Yekaterinburg serve as the primary sortation nodes, with the St. Petersburg and Yekaterinburg facilities each capable of processing up to 5,000 shipments per hour following their opening in February 2022. Pickup points embedded within Pyaterochka and Perekrestok stores allow 5Post to extend its coverage to any settlement where X5 Group operates a retail location, without the company needing to build or lease separate premises in those areas.

• Moscow and Moscow region: Primary operational base with dense coverage through Pyaterochka and Perekrestok stores and multiple logistics hubs
• Northwestern Russia: St. Petersburg and Leningrad Oblast, anchored by the high-capacity logistics hub opened in February 2022
• Ural region: Yekaterinburg, Chelyabinsk, Magnitogorsk, and surrounding cities, served by the Yekaterinburg logistics hub opened in February 2022
• Volga region: Samara, Togliatti, Nizhny Novgorod, and other cities incorporated during the 2020 network expansion
• North Caucasus and Far East: Coverage extended through the TopDelivery courier network, acquired in June 2025
• China (inbound cross-border only): 63 parcel drop-off locations across China for shipments destined for Russian recipients

For cross-border e-commerce, 5Post operates a dedicated international service for shipments originating in China. Sellers and merchants in China can bring parcels to one of 63 designated drop-off points spread across the country, after which the shipment moves through the cross-border logistics process, including customs clearance, before entering the domestic Russian network. This China-to-Russia corridor connects to the same 23,500-plus pickup points and lockers that domestic customers use, meaning recipients inside Russia collect their international orders through the same stores and lockers they would use for any domestic purchase.

What are the 5Post services and delivery times?

The primary service offered by 5Post is delivering parcels from online stores and marketplaces to end customers through the pickup point and parcel locker network. Online retailers integrate with 5Post via an API and present it as a delivery option at checkout. The customer selects the nearest participating Pyaterochka or Perekrestok store and collects the parcel either from a cashier counter or from an automated locker unit installed inside the store. For standard domestic e-commerce deliveries, transit times range from 2 to 10 days depending on the distance between the seller's dispatch location and the recipient's region.

5Post also operates a C2C private parcel service for individuals and self-employed sellers who want to send packages to other individuals. The sender registers the shipment and pays online through the 5Post website or mobile app, then drops the parcel off at the nearest Pyaterochka or Perekrestok cashier counter or parcel locker. For C2C shipments, delivery takes two or more days from the sending store to the recipient's chosen collection point. Within approximately ten months of its launch, more than 190,000 individuals had used this service to send over 210,000 parcels.

Following the acquisition of TopDelivery in June 2025, 5Post added home courier delivery to its service portfolio. TopDelivery had been operating since 2011 and covered 70 Russian regions at the time of the acquisition. A separate click-from-locker option transfers an order from a pickup point to a recipient's home address for customers who prefer not to collect in person. For cross-border shipments from China, 5Post offers two speed tiers, with express air delivery completing in approximately 7 to 10 business days and an economy option taking approximately 15 to 25 days.

• B2B e-commerce delivery: Parcel delivery from online stores to end customers via cashier counters and automated lockers in Pyaterochka and Perekrestok stores, with typical transit times of 2 to 10 days for domestic shipments
• C2C private parcel service: Person-to-person parcel sending for private individuals and self-employed sellers, registered and paid online before drop-off at a participating store
• Home courier delivery (via TopDelivery): Door-to-door delivery to recipients' home addresses in 70 Russian regions, added following the June 2025 acquisition of TopDelivery
• Click-from-locker delivery: Transfer of an order from a 5Post pickup point to the recipient's home address for customers who prefer not to collect in person
• International delivery from China: Cross-border service from China to Russian pickup points, with express transit of 7 to 10 business days, economy transit of 15 to 25 days, and customs clearance included

What are the 5Post rates and maximum dimensions accepted?

5Post uses a flat-rate pricing model for its B2B e-commerce delivery service, charging by destination zone rather than by the individual weight or dimensions of each parcel within defined limits. This zone-based structure simplifies cost calculation for online retailers integrating 5Post as a checkout delivery option, since the rate does not fluctuate with minor variations in parcel size or weight from one order to the next. For parcels that exceed the defined size or weight limits for the chosen delivery point type, the 5Post network cannot accept the shipment.

For C2C private parcel shipments, the rate is not fixed but is calculated individually using the online rate calculator on the 5Post website or within the mobile app before the sender commits to the shipment. The sender enters the parcel's dimensions and weight and receives an exact price before dropping it off. No additional charges are applied at the point of drop-off. The weight and dimension limits differ between automated parcel lockers and cashier counter pickup points, as cashier counters accept somewhat heavier packages than the locker compartments.

• Pricing model: Flat-rate, destination zone-based pricing for B2B e-commerce deliveries, with individual prices calculated via online calculator for C2C private parcels
• Automated parcel lockers, weight limit: 15 kg per parcel
• Automated parcel lockers, dimension limit: 36 x 40 x 60 cm
• Cashier counter pickup points, weight limit: 10 kg per parcel
• Cashier counter pickup points, dimension limit: 36 x 40 x 60 cm

What are the 5Post delivery options?

Customers receiving parcels through 5Post have two standard collection options at pickup point level, determined by the type of delivery point assigned to or chosen for the order. At locations equipped with cashier counters inside Pyaterochka or Perekrestok stores, the customer presents their order code to a cashier and receives the parcel over the counter. The order code is sent by SMS when the parcel arrives and is also accessible through the 5Post mobile app on iOS and Android. Parcels held at cashier counters remain available for collection for 7 days from the arrival notification date.

At locations equipped with automated parcel lockers, the customer enters the retrieval code on the locker's touchscreen and the relevant compartment opens. Parcels stored in a locker are available for 3 days from the arrival notification, a shorter window than the cashier counter period. Both storage periods can be extended by 3 additional days, either through the customer's personal account on the 5Post website or by contacting customer support directly. Parcels not collected within the full storage period, including any extension, are returned to the distribution center for processing.

• Cashier counter collection: Customer presents order code to a cashier at a Pyaterochka or Perekrestok store and receives the parcel directly; storage period is 7 days from notification, extendable by 3 days
• Automated parcel locker: Customer enters retrieval code on the locker touchscreen to open the compartment; storage period is 3 days from notification, extendable by 3 days
• Home courier delivery (via TopDelivery): Door-to-door delivery in 70 Russian regions, available following the June 2025 acquisition of TopDelivery
• Click-from-locker: Transfer of an order from a pickup point to the recipient's home address for customers who prefer not to collect in person
• Storage extension: Both the 7-day and 3-day periods can be extended by 3 additional days through the personal account on the 5Post website or by contacting customer support

Order management is handled through the 5Post mobile app, available on iOS and Android. The app allows customers to view their retrieval code, track the current parcel status, extend the storage period, find the nearest pickup point with its operating hours, and receive push notifications each time a status changes. Basic order tracking by tracking number is available without a registered account, while the full range of app features requires authentication through X5 ID or Sber ID.

What should I do if my 5Post parcel is lost or damaged?

Claims for lost or damaged parcels are submitted through the personal account section on the 5Post website or directly through the 5Post mobile app. The submission requires a description of the issue, photographs of any visible damage where applicable, and the compensation amount the customer is requesting. Customers who do not have a registered account can also submit a complaint through the general feedback form available on the 5Post website. After the claim is submitted, the customer receives a link to complete the formal registration of the complaint in the system.

The standard review period for submitted claims is 10 calendar days from the date of submission. During this window, the support team evaluates the documentation and information provided. For cases involving physical damage, the photographs submitted at the time of filing form a key part of the assessment, which is why customers are advised to photograph any damage before accepting the parcel or as soon as it is discovered. Customer support can be reached by phone through two toll-free numbers, both free of charge for calls made within Russia.

• Claim submission (with account): Through the personal account on the 5Post website or through the 5Post mobile app
• Claim submission (without account): Through the general feedback form on the 5Post website
• Required information: Description of the problem, photographs of damage where applicable, and the compensation amount requested
• Review period: 10 calendar days from the date of submission
• Toll-free support phone (Russia): 8-800-100-05-05 and 8-800-200-75-65
• Storage extension: Customer support can also manually extend a parcel's storage period for customers unable to do so through the app or personal account

Does 5Post handle international shipments and customs formalities?

5Post operates an international shipping corridor connecting China and Russia, managed through a dedicated international portal separate from its domestic service. The service is oriented toward cross-border e-commerce, allowing sellers and merchants in China to ship parcels directly into the Russian 5Post pickup network. There are 63 parcel drop-off locations spread across China where senders can bring packages destined for Russian recipients. From these points, the shipments enter the cross-border logistics process before arriving at the Russian domestic network for onward delivery to the recipient's chosen pickup point or locker.

Customs clearance is included as part of the international service. When a cross-border parcel clears the Russian border successfully, the tracking status "Customs Clearance Completed" appears in the tracking chain to confirm the parcel has entered the domestic network. Once inside Russia, the parcel follows the same storage rules as domestic shipments, with 3 days at an automated locker and 7 days at a cashier counter, each extendable by 3 days. Destination delivery is made to the same 23,500-plus pickup points and lockers used for domestic e-commerce orders, spread across 72 Russian regions.

Transit times for the China-to-Russia corridor depend on the selected speed tier. The express option, transported by air, takes approximately 7 to 10 business days from departure in China to arrival at the Russian pickup point. The economy option takes approximately 15 to 25 days for the same journey. Information about specific prohibited goods categories or duty payment terms for the international service is not fully documented in publicly available materials, and customers are advised to consult the dedicated international portal or contact 5Post's customer support for specifics on restricted items.

• Service corridor: China to Russia only (inbound cross-border shipments)
• Drop-off points in China: 63 locations across China where senders can submit parcels
• Customs clearance: Included as part of the international service, with a dedicated tracking status confirming successful border clearance
• Express transit time: Approximately 7 to 10 business days via air transport
• Economy transit time: Approximately 15 to 25 days
• Destination delivery: To the domestic 5Post pickup point and parcel locker network across 72 Russian regions

Understanding tracking statuses

When tracking a 5Post parcel, a sequence of status updates appears as the shipment moves through the network. These statuses are visible through the tracking tool on the 5Post website, through the mobile app, or through third-party tracking aggregators. 5Post tracking numbers follow a 13-character alphanumeric format of two letters, nine digits, and two more letters, for example AB123456789CD. The mobile app sends push notifications each time a status changes, so recipients can follow their parcel's progress without needing to check the tracking page manually.

Several statuses appear in Russian in the native tracking system, particularly for domestic shipments, while others display in English or in both languages. For international shipments from China, an additional status relating to customs clearance appears in the tracking chain at the point of border crossing. Parcels not collected within the storage period generate an uncollected status indicating the shipment has been transferred back to the distribution center. The main statuses encountered when tracking a 5Post shipment and their meanings are set out in the table below.