AAA Cooper tracking

What is AAA Cooper?

AAA Cooper Transportation is a non-union, asset-based less-than-truckload, or LTL, freight carrier headquartered in Dothan, Alabama. The company operates under the SCAC code AACT and USDOT number 92261. Its origins trace back to the 1930s, when John H. "Red" Dove began hauling lumber with his father in rural Alabama during the Great Depression. Over the following two decades, Dove built up the operation through a series of company iterations, navigating the federal regulatory framework introduced by the Motor Carrier Act of 1935. The modern company took formal shape in 1955 when Dove consolidated several acquired Alabama trucking businesses under the name AAA Motor Lines, Incorporated, in Dothan, the city that remains the company's headquarters today.

The AAA Cooper name emerged in 1969 after the company acquired Cooper Transfer Company, Inc., a Brewton, Alabama-based carrier. The merged entity formally adopted the AAA Cooper Transportation name in 1973. Red's sons, Earl and Mack, had joined the family business in the late 1950s after completing transportation degrees at the University of Tennessee. A third generation followed when Mack's son Reid Dove joined in 1994 after graduating from Auburn University. Reid Dove rose through the ranks and became President and CEO in 2001, guiding the company through two decades of sustained growth and network expansion before transitioning to Chairman in 2024, with Charlie Prickett succeeding him as President and CEO.

On July 5, 2021, Knight-Swift Transportation Holdings completed its acquisition of AAA Cooper, making the carrier a wholly-owned subsidiary of one of North America's largest full-truckload operators. Reid Dove was retained in his leadership role and appointed to the Knight-Swift board of directors. Despite the change in ownership, AAA Cooper continued to operate under its own brand and management structure. On January 1, 2026, Knight-Swift unified two additional LTL brands it had previously acquired, Midwest Motor Express and Dependable Highway Express, under the AAA Cooper name, adding approximately 40,000 new line-haul lanes and extending the network into dozens of new markets across the Midwest, Pacific Northwest, and Great Plains.

• Founded: 1955, Dothan, Alabama, with roots tracing to the 1930s Dove Truck Line
• Headquarters: 1751 Kinsey Road, Dothan, Alabama 36303, USA
• SCAC Code: AACT
• USDOT Number: 92261
• Parent company: Knight-Swift Transportation Holdings, listed on the New York Stock Exchange under ticker KNX, acquired July 5, 2021
• Type: Non-union, asset-based, multi-regional LTL freight carrier
• Network: 113 or more locations across 27 U.S. states following the January 2026 brand unification
• Industry recognition: Forbes Best Midsize Employers for eight consecutive years, EPA SmartWay certified, Inbound Logistics Top 100 Truckers

AAA Cooper's position in the U.S. LTL market has been built on regional expertise developed over more than 70 years of operation in the Southeast, combined with a national expansion strategy that accelerated sharply after the 2021 Knight-Swift acquisition. The company primarily serves business-to-business customers across manufacturing, retail, construction, food and beverage, and home improvement industries. The Home Depot has recognized AAA Cooper as its LTL Carrier of the Year, citing on-time performance, flexibility, and ease of doing business as the key factors. The carrier's proprietary Action Trac GPS tracking platform and a terminal network now spanning 27 states support its competitive positioning alongside other major national LTL operators.

Which countries does AAA Cooper deliver to?

AAA Cooper's primary service territory covers the continental United States, where the carrier operates from 113 or more terminal locations across 27 states following the January 2026 network unification. The company's historical strength lies in the southeastern states of Alabama, Arkansas, Florida, Georgia, Louisiana, Mississippi, North Carolina, Oklahoma, South Carolina, Tennessee, and Texas, where decades of terminal investment established dense coverage and fast transit times on regional lanes. Following the 2021 Knight-Swift acquisition, AAA Cooper pursued an active terminal expansion program that extended the network well beyond its southeastern base.

A significant portion of the geographic expansion came through the 2023 bankruptcy proceedings of Yellow Corporation, formerly one of the country's largest LTL carriers. AAA Cooper acquired four former Yellow terminal facilities at auction, reopening locations in Jackson, Michigan; Dayton, Ohio; Athens, Georgia; and Everett, Washington. The company also opened new facilities in Fort Wayne, Indiana; Peoria, Illinois; Rocky Mount, North Carolina; Kearney, Nebraska; and Wausau, Wisconsin. The January 1, 2026 unification of Midwest Motor Express and Dependable Highway Express under the AAA Cooper brand brought in approximately 40,000 new line-haul lanes and coverage across more than 50 additional U.S. markets.

• United States: 27 states served from 113 or more terminal locations, covering the Southeast, Midwest, Pacific Northwest, Great Plains, and other regions
• Canada: Customs-bonded LTL service using EDI systems and the PARS pre-arrival review process for efficient border crossings
• Mexico: LTL service through alliances with Mexican carriers, with cross-border handoffs at Service Centers near El Paso, Laredo, and McAllen, Texas
• Puerto Rico: Service arranged through a sales agency relationship with Odyssey, a global logistics solutions provider
• Global markets: Full Container Load, Less-than-Container Load, and international air freight through MME Logistics, a Knight-Swift subsidiary

For international freight beyond North America, AAA Cooper directs shippers to MME Logistics, which handles full ocean container shipments, consolidated ocean cargo, and international air freight. Cross-border freight into Canada moves through AAA Cooper's terminal network to the border, where it transitions through the PARS pre-arrival clearance process. For Mexico-bound freight, the three-gateway approach through El Paso, Laredo, and McAllen gives shippers routing flexibility depending on the specific destination within the country. Shippers are advised to contact the customer care team directly to confirm current documentation requirements before booking any international lane.

What are the AAA Cooper services and delivery times?

Less-than-truckload freight shipping is the core service around which AAA Cooper's entire terminal and driver network is built. The LTL model consolidates shipments from multiple customers onto shared trailers, reducing the per-shipment cost compared to booking a full truck for each load. The service handles freight typically ranging from 50 to 10,0 kg and now covers coast-to-coast lanes following the 2026 network expansion. All LTL shipments are tracked through the company's proprietary Action Trac GPS system, which provides continuous real-time visibility from the moment of pickup through final delivery at the destination address.

• Less-than-Truckload (LTL): The flagship service for freight ranging from 50 to 10,0 kg, consolidated onto shared trailers across the carrier's 27-state network and tracked through Action Trac GPS
• Action Guaranteed Day (AGD): A premium LTL tier with guaranteed delivery within the published transit day standard for a given lane, available on business days from Monday through Friday, excluding holidays
• Truckload (TL): Full truckload service for shippers whose cargo fills an entire trailer, operated directly by AAA Cooper
• Truckload Brokerage: Access to a broader carrier network through Knight Transportation, with a dedicated load coordinator assigned to each brokered shipment from pickup through delivery
• Dedicated Contract Carriage: Long-term dedicated fleet arrangements typically spanning two to five years, with specialty capabilities including unattended nighttime deliveries, liftgate service, and white glove delivery
• Fleet Maintenance Services (FMS): Maintenance infrastructure made available to outside customers across more than 40 U.S. facilities, covering all tractor, trailer, and engine makes and models including CAT, Volvo, International, Detroit, and Cummins
• International Freight: Full Container Load, Less-than-Container Load, and international air freight through MME Logistics
• Managed Transportation: A logistics management service offered through Knight Transportation, accessible via an AAA Cooper sales representative

Transit times for LTL shipments vary depending on the origin, destination, and specific lane within the network. Short regional lanes within the southeastern United States can move in as little as one business day. Longer hauls across multiple regions or into newly expanded network areas typically require two to four or more business days. All transit times are calculated in business days from Monday through Friday, excluding federal holidays. AAA Cooper provides a Transit Time Calculator through its online Workspace portal, allowing shippers to estimate lane-specific delivery windows before committing a shipment.

For shippers who require schedule certainty, the Action Guaranteed Day service adds a contractual delivery guarantee to the standard LTL transit. This guarantee is noted on the Bill of Lading at pickup and applies on standard business days. The AGD service is not available for hazardous materials requiring segregation, shipments with excessive loose pieces, or loads at or above 10,0 kg. Liftgate service adds approximately one to two business days to standard transit times because of the additional appointment scheduling and coordination required at the pickup or delivery location.

What are the AAA Cooper rates and maximum dimensions accepted?

AAA Cooper does not publish open rate cards for its LTL service. Pricing is quote-based and depends on freight class, shipment weight, origin-destination lane, shipment dimensions, and any accessorial services required. LTL freight is categorized according to the National Motor Freight Classification , NMFC, system, and all rates are governed by the company's Rules Tariff 190-AF. Shippers can obtain a rate estimate through the online Rate Estimate tool in the Workspace portal, which requires registration, or by contacting the LTL and quotes line directly for a manual quote.

• Pricing model: Quote-based, with rates determined by freight class under the NMFC system, weight, lane, dimensions, and applicable accessorial services
• Governing tariff: Rules Tariff 190-AF
• Standard LTL weight range: 50 to 10,0 kg per shipment
• Volume or spot quotes: Available through a separate Volume Quote tool on the website for freight outside standard LTL parameters
• Accessorial charges: Billed separately and itemized; liftgate service is charged at a per-100-pound rate with a defined minimum and maximum charge per shipment
• AGD eligibility threshold: Shipments at or above 10,0 kg do not qualify for the Action Guaranteed Day service

Because LTL rates follow the NMFC freight classification system, a commodity's density, stowability, handling requirements, and liability profile all factor into the assigned freight class and by extension, the rate. Freight classes range from 50 at the lowest end, covering the densest and most easily handled goods, to 500 at the highest, for the lightest and most difficult to stow. Shippers unfamiliar with NMFC classification are advised to consult with an AAA Cooper sales representative before booking to confirm the correct freight class, as misclassification at pickup can result in reclassification charges applied upon delivery.

What are the AAA Cooper delivery options?

AAA Cooper is primarily a business-to-business freight carrier. The large majority of deliveries are made to commercial addresses, distribution centers, warehouse docks, and manufacturing facilities rather than to residential consumers. Standard commercial deliveries occur during business hours, with freight offloaded at a receiving dock or designated area. Proof of Delivery documentation is generated for all shipments and is accessible to shippers through the online portal or upon request. Any visible damage or shortage must be noted on the delivery receipt at the time of delivery, as this notation is a critical step in the cargo claims process.

• Commercial delivery: Standard dock-to-dock freight delivery to businesses, warehouses, and distribution centers during regular business hours
• Residential delivery: Available as an accessorial service, requiring a liftgate appointment and subject to additional charges beyond standard LTL rates
• Liftgate service: Available for freight that requires mechanical assistance at pickup or delivery for locations without loading docks
• White glove delivery: Available for items requiring extra care or specialized handling beyond a standard drop-off
• Unattended nighttime delivery: A specialty option for retailers or distributors with limited or no daytime receiving capacity
• Proof of Delivery (POD): Generated for all shipments and accessible through the online portal; must be reviewed and annotated at the time of delivery for any visible damage or shortage

The dedicated contract carriage program extends AAA Cooper's delivery capabilities for high-volume or operationally complex customers. Under a dedicated arrangement, AAA Cooper provides a fleet assigned exclusively to the customer's operations, with the service scope negotiated to fit specific delivery schedules, handling requirements, or specialized capabilities such as nighttime drops. The company also assists businesses in converting from privately operated trucking fleets to outsourced dedicated carriage, managing the transition of equipment leases and fleet assets as part of the service setup. All dedicated equipment is fitted with GPS tracking.

What should I do if my AAA Cooper parcel is lost or damaged?

AAA Cooper operates a formal cargo claims process for freight that arrives lost, damaged, or short-delivered. The company recognizes four categories of freight claims. Visual damage refers to damage apparent at the time of delivery that can be noted directly on the delivery receipt. Concealed damage refers to damage found after delivery when the packaging appeared intact at the point of receipt. Visual shortage refers to a count discrepancy noted at delivery. Concealed shortage refers to a quantity discrepancy discovered after the freight has been signed for and the driver has departed. For any of these categories, the freight must be retained in its original packaging and condition until the claim is resolved or a physical inspection has been completed by the carrier.

• Filing deadline: 9 months from the date of delivery for all cargo claims, in accordance with the carrier's tariff
• Required documentation: PRO tracking number, Bill of Lading, Proof of Delivery, original vendor invoice, photographs of the damage, and a detailed repair invoice showing itemized parts and labor rate per hour for repair-cost claims
• Online submission: Through the Cargo Claims Application on the AAA Cooper website, allowing document attachment and status tracking for all open and historical claims
• Mail submission: Cargo Claim Department, P.O. Box 6827, Dothan, Alabama 36302
• Fax submission: 855-263-6298
• Customer support: Available by phone at 1-800-633-7571 (main toll-free) or (888) 715-7690 (LTL and quotes line), Monday through Friday from 7:00 AM to 5:30 PM Central Time

Inspecting freight as soon as possible after delivery reduces the risk of disputes over when damage occurred, particularly for concealed damage and concealed shortage claims. The Cargo Claims Application allows registered users to monitor the status of all open and historical claims through a single interface, which makes it the most practical channel for regular shippers who file multiple claims over time. For damage claims involving repair costs, the repair invoice must show an itemized breakdown of parts and a specific labor rate per hour rather than a single total repair figure, as the carrier's review process requires this level of detail.

Does AAA Cooper handle international shipments and customs formalities?

AAA Cooper handles cross-border freight to Canada, Mexico, and Puerto Rico through a combination of direct service and partner arrangements. For Canada, AAA Cooper processes customs-bonded LTL shipments using EDI systems and the PARS, Pre-Arrival Review System, which is the standard electronic pre-clearance mechanism used at U.S.-Canada commercial freight crossings. Cross-border freight moves through AAA Cooper's existing terminal network to the border, where it enters the customs clearance process. Correct documentation submitted in advance through the PARS system allows freight to cross without extended delays at the border point.

For Mexico, AAA Cooper provides LTL service through alliances with Mexican carriers, with cross-border handoffs at Service Centers near El Paso, Laredo, and McAllen, Texas, three of the country's busiest commercial freight crossing points. This three-gateway approach gives shippers routing flexibility depending on the destination within Mexico. Puerto Rico shipments are arranged through AAA Cooper's sales agency relationship with Odyssey, a global logistics solutions provider that manages the transit requirements specific to island freight.

• Canada: Customs-bonded LTL service using EDI and the PARS pre-arrival review process for efficient border crossings
• Mexico: LTL service through alliances with Mexican carriers, with cross-border handoffs near El Paso, Laredo, and McAllen, Texas
• Puerto Rico: Service arranged through a sales agency relationship with Odyssey
• Global ocean and air freight: Full Container Load, Less-than-Container Load, and international air options through MME Logistics, a Knight-Swift subsidiary

For destinations beyond North America and the Caribbean, the full range of international freight options is available through MME Logistics. Customs documentation requirements, applicable duties, and taxes vary by destination country and commodity type. AAA Cooper's customer care team can provide guidance on requirements specific to a shipper's intended destination and goods. Shippers planning international freight are advised to contact the team directly before booking to confirm what documentation is needed and avoid clearance delays at the destination border.

Understanding tracking statuses

When tracking an AAA Cooper shipment online, different statuses appear as the freight moves through the carrier's network from pickup to final delivery. AAA Cooper's proprietary Action Trac GPS platform provides continuous visibility and also generates pre-pickup event notifications, alerting shippers before the driver arrives for collection. Tracking lookups can be performed using a PRO number, which is the primary tracking identifier and ranges from 8 to 12 digits, or alternatively using a Bill of Lading number, a Purchase Order number, or a Pickup Confirmation number. Third-party tracking services including also support AAA Cooper PRO numbers for shipment lookups.