ABX Express tracking

What is ABX Express?

ABX Express is a Malaysian courier and logistics company specializing in the express delivery of documents and parcels, serving both the domestic Malaysian market and over 200 international destinations. The company operates as a subsidiary of Kerry Logistics Network, which is itself majority-owned by SF Holding, China's largest domestic courier operator. This corporate structure sets ABX Express apart from purely local Malaysian couriers, giving it access to one of Asia's largest logistics conglomerates and the cross-border infrastructure that smaller domestic competitors cannot replicate.

The company's origins date to 1984, when Tan Chong Yian established C.Y. Courier and Forwarding Co. Sdn. Bhd. in Wilayah Persekutuan Labuan, a federal territory on the northeastern coast of Borneo in East Malaysia. The business started as a modest forwarding operation serving the shipping needs of Labuan and the broader East Malaysian region. A joint venture in 1986 with Tan Sri Abdul Samad Ismail and Mohamed Ali Noordin expanded the company's organizational base. The defining step came in 1991, when the company was appointed sole Malaysian agent for Airborne Express INC, a major American express carrier headquartered in Seattle. This appointment led to the rebranding as "ABX Express", with the name drawn directly from Airborne Express, and gave the company an internationally connected identity it would carry for decades.

• Founded: 1984 in Wilayah Persekutuan Labuan, East Malaysia, as C.Y. Courier and Forwarding Co. Sdn. Bhd.
• Original founder: Tan Chong Yian
• Rebranded to ABX Express: 1991, upon being appointed sole Malaysian agent for Airborne Express INC (USA)
• Corporate affiliation: Joined Kerry Logistics Network (KLN) in 2015-2016; KLN is majority-owned by SF Holding of China
• Headquarters: Malaysia
• Network: More than 100 branch offices and 700+ service touchpoints across all Malaysian states
• Fleet: Over 2,500 operating vehicles
• Daily parcel volume: Approximately 2,500,000 parcels processed per day
• International reach: Delivery to 200+ countries and territories
• Customer service hotline: 1800-33-3333

ABX Express has navigated two notable rebranding events in its history. In October 2022, after 38 years under the ABX Express name, the company launched the KEX Express brand a name reflecting the Kerry Logistics Network heritage and intended to signal the company's closer alignment with the international express operations of the broader SF Holding group, which operates under the SF KEX branding for its joint international business. By 2025, ABX Express reinstated its original name, underscoring the value of the identity it had built since 1991 and its enduring recognition among Malaysian shippers and e-commerce merchants.

ABX Express joined Kerry Logistics Network in 2015 and 2016, gaining access to freight forwarding, supply chain infrastructure, and international express lanes across Asia that smaller domestic couriers cannot access. A further step came in 2021, when ABX Express was appointed global agent of SF International, the international arm of SF Holding. Through this arrangement, the company now operates a closely monitored cross-border corridor between China and Malaysia, receiving shipments from SF International in China and handling final last-mile delivery once parcels clear Malaysian customs. The carrier today processes approximately 2,500,000 parcels per day, placing it among the higher-volume domestic courier operators in Malaysia.

Which countries does ABX Express deliver to?

Domestically, ABX Express covers all states and federal territories of Malaysia, including the East Malaysian states of Sabah and Sarawak on the island of Borneo. Delivering reliably to these regions presents challenges that many mainland-focused couriers have struggled to meet including the distance from Peninsular Malaysia, the requirement for inter-island air connections, and the varied infrastructure across hundreds of towns spread across a large landmass. ABX Express has maintained one of the most extensive courier networks in East Malaysia, with service points in major centers such as Kota Kinabalu in Sabah and Kuching in Sarawak, as well as numerous secondary towns throughout both states. This East Malaysian footprint is widely cited as one of the company's strongest competitive differentiators in the domestic express delivery market.

Across Peninsular Malaysia, the carrier operates through more than 100 branch offices and over 700 service touchpoints that include fully branded ABX Express outlets and partner kiosks. This network density means that customers in urban centers, suburban corridors, and rural areas can access counter services and drop-off points without significant difficulty. The same touchpoints function as collection locations for recipients who miss a home delivery attempt, giving recipients across the country a practical alternative to waiting for re-delivery.

• Peninsular Malaysia: All states and federal territories, served through a network of 100+ branch offices and 700+ service touchpoints including fully branded outlets and partner kiosks
• East Malaysia (Sabah): Full coverage including Kota Kinabalu and secondary towns throughout the state, with one of the widest courier networks in the region
• East Malaysia (Sarawak): Full coverage including the capital Kuching and secondary towns, with a delivery presence that historically surpasses most competing domestic operators in the state
• China: A dedicated cross-border express corridor managed through the SF International partnership, covering both inbound and outbound shipments between China and Malaysia
• International: Delivery to 200+ countries and territories worldwide through the Kerry Logistics Network's freight forwarding and international express partnerships

For international shipments, ABX Express reaches over 200 countries and territories. The company's cross-border capabilities were substantially extended in 2021 through the SF International partnership, creating a well-integrated China-to-Malaysia and Malaysia-to-China corridor that handles the full logistics chain from origin to final delivery. Shipments originating in China are processed by SF International on the Chinese side and transferred to ABX Express in Malaysia following customs clearance, providing end-to-end monitoring across the complete journey. The broader Kerry Logistics Network group covers the rest of the world through its established freight forwarding and international express infrastructure spanning Asia and beyond.

What are the ABX Express services and delivery times?

ABX Express structures its service offering around domestic express delivery as its core activity, with a portfolio of additional services designed for e-commerce businesses and merchants requiring more than simple parcel transit. The carrier serves all segments of the shipping market from individuals sending single packages to large companies running high-volume outbound operations, and has built specific products for each segment. Domestic services cover same-day delivery as a premium tier in select areas, next-day delivery as a standard option on many corridors within Peninsular Malaysia, and a standard door-to-door express service with a transit window of 1 to 3 working days from the point of pickup.

International express delivery covers over 200 destinations and is operated through the global agent partnership with SF International. This service includes the full cross-border process, covering origin cargo handling, documentation preparation, air freight, customs clearance in the destination country, and last-mile delivery to the recipient's address. Delivery times for international shipments typically range from 7 to 21 working days depending on the destination, the service tier selected, and any delays arising from customs inspection at the receiving end. The China-to-Malaysia corridor, routed through the SF International partnership, tends toward the shorter end of that range due to direct integration between the two carriers' systems.

• Domestic Express Delivery: Door-to-door express delivery across all Malaysian states, with a standard transit time of 1 to 3 working days from pickup
• Same-Day Delivery: A premium domestic service available in select areas for time-critical shipments
• International Express Delivery: Cross-border service to 200+ destinations, covering origin handling, air freight, customs clearance, and last-mile delivery, with typical transit times of 7 to 21 working days
• Cash on Delivery (COD): A value-added service for e-commerce merchants where the recipient pays for the goods at the time of delivery rather than at the point of purchase online
• Freight on Delivery (FOD): A service where the recipient pays the shipping fee at delivery using cashless payment methods, rather than the sender prepaying the freight charge at the time of booking
• Warehousing and Distribution: Fulfillment services for e-commerce businesses, including inventory management, storage, picking, packing, and outbound shipping
• SmartShip and EasyShip platforms: Self-service booking and shipment management platforms aimed at small and medium e-commerce businesses, free to register, targeting merchants who want to arrange pickups without upfront volume commitments
• API Integration: For e-commerce platforms and businesses wishing to connect ABX Express shipping directly into their order management systems, allowing automated label generation, booking, and tracking
• Parcel Insurance: An optional add-on that protects the declared value of a shipment against loss or damage during transit

The Cash on Delivery service occupies a particularly important role in ABX Express's e-commerce proposition. Many online buyers in Malaysia, especially in less urbanized areas, prefer to pay for goods only upon receipt rather than completing a digital transaction at the point of purchase. COD removes that barrier for merchants by allowing the ABX Express courier to collect payment at the door, with the funds remitted back to the seller on an agreed schedule. This has made the service a frequently requested feature among Malaysian e-commerce sellers using ABX Express as their logistics partner.

Weekend and public holiday delivery availability may vary by region, service tier, and local branch scheduling. Deliveries to remote areas in Sabah and Sarawak, while covered, may fall toward the outer edge of the standard 1 to 3 working day window due to geographic and infrastructure factors in those states. ABX Express advises customers to confirm applicable delivery schedules for specific corridors directly before booking time-sensitive shipments.

What are the ABX Express rates and maximum dimensions accepted?

ABX Express applies a standard industry pricing methodology based on whichever is greater between the actual weight of a shipment and its volumetric weight. Volumetric weight is calculated from the total dimensions of the package and reflects the space it occupies during transport rather than its physical mass alone. This approach is particularly relevant for lightweight but bulky items, such as large boxes containing low-density goods, which occupy disproportionate space on delivery vehicles or aircraft relative to their weight. The chargeable weight will be the higher of the two values, and the applicable rate is then determined by that figure.

Rates depend on the delivery destination, whether a domestic zone within Malaysia or an international country, the chargeable weight of the parcel, and the service tier selected. For domestic shipments, pricing tiers vary depending on whether the parcel is going within Peninsular Malaysia, from Peninsular to East Malaysia, or within East Malaysia. ABX Express provides an online shipping calculator on its website, allowing customers and merchants to obtain cost estimates before committing to a booking. For businesses sending parcels in bulk or at regular intervals, account-based pricing and negotiated commercial rates may be arranged through a dedicated account manager.

• Pricing method: Based on actual weight or volumetric weight, whichever is greater
• Rate variables: Destination zone or country, chargeable weight, and selected service tier
• Online calculator: Available on the official ABX Express website for pre-booking cost estimates
• Commercial rates: Account-based pricing and negotiated rates available for high-volume e-commerce senders through a dedicated account manager
• Maximum weight and dimension limits: Not publicly itemized in available sources; customers should contact ABX Express directly for current limits applicable to their service type and destination

ABX Express has not publicly listed specific maximum weight or dimension caps per parcel type in its available documentation. Customers shipping large or heavy items are advised to consult ABX Express directly before booking to confirm applicable limits and avoid rejected shipments. For e-commerce businesses running high-volume operations, the SmartShip and EasyShip platforms provide a structured way to manage bookings and obtain pricing without requiring a pre-negotiated business account.

What are the ABX Express delivery options?

ABX Express uses door-to-door delivery as its standard model, with a courier transporting the parcel directly from the origin pickup point to the recipient's registered address. When a recipient is not present at the time of delivery, ABX Express records the attempt and flags the shipment for follow-up. Recipients who miss a first delivery attempt can arrange self-collection at any ABX Express outlet by contacting the customer service hotline. The carrier's network of 700+ service touchpoints across Malaysia gives recipients a broad range of collection locations, making in-person pickup a practical alternative to waiting for a second delivery attempt at their address.

Counter-to-counter delivery is also available as a distinct service option. Under this arrangement, the sender drops off the parcel at an ABX Express outlet and the recipient collects it from another ABX Express outlet at the destination rather than having it delivered to a home or business address. This option suits senders and recipients who prefer the predictability of a counter pickup over the variability of a home delivery window, and it covers the full national network of branch offices and touchpoints.

• Door-to-door delivery: Standard delivery model with direct dispatch to the recipient's registered address across all Malaysian states
• Self-collection: Available at 700+ service touchpoints nationwide for recipients who miss a delivery attempt or prefer to collect in person
• Counter-to-counter delivery: Sender drops off at an ABX Express outlet; recipient collects from another outlet at the destination
• Chatbot support: Available 24 hours a day, 7 days a week through the ABX Express website for self-service queries
• Live chat support: Staffed customer service available Monday to Sunday from 08:30am to 05:30pm for real-time assistance

For time-sensitive domestic shipments, same-day delivery is offered as a premium tier in select areas, and next-day delivery is a standard option on many corridors within Peninsular Malaysia. Customers outside those zones, including those shipping to or within Sabah and Sarawak, will generally receive their parcels within the standard 1 to 3 working day window. The actual delivery date within that range depends on the specific origin and destination points and the transport connections between them.

What should I do if my ABX Express parcel is lost or damaged?

ABX Express maintains a formal claims process for shipments that arrive damaged or do not arrive at all. The company's stated position is that it will not accept liability for damage or indirect loss unless the item was covered by parcel insurance, properly packed, and correctly labelled at the time of dispatch. This makes the optional parcel insurance add-on particularly important for anyone shipping goods with significant monetary value. Customers sending high-value items are advised to purchase insurance coverage at the point of booking rather than attempting to add it after the parcel has already been collected.

To initiate a claim or file a complaint, customers should contact ABX Express through one of the available support channels. Upon submission, the customer receives a ticket number that serves as the reference for all subsequent interactions with the contact centre. This ticket number should be retained after the initial contact, as it is required when following up on the progress of a claim. Customers who suspect a parcel is lost are advised to open a claim as quickly as possible, since delays in reporting can complicate the investigation process on the carrier's side.

• Call Centre: 1800-33-3333, available for claim submissions and status follow-ups
• Live Chat: Available Monday to Sunday from 08:30am to 05:30pm via the ABX Express website
• Chatbot: Available 24 hours a day, 7 days a week on the ABX Express website for initial self-service queries
• Parcel insurance: Optional add-on that must be purchased at the time of booking to be eligible for damage or loss compensation
• Claim reference: A ticket number is issued upon claim submission and serves as the reference for all subsequent follow-up with ABX Express contact centre agents

When filing a claim, customers will generally need to provide documentation to support their case. This typically includes the original waybill or booking confirmation, photographs of any damaged packaging or contents, and proof of the item's declared value. The precise documentation checklist varies depending on whether the claim relates to physical damage or a lost shipment, and customers should confirm the specific requirements with ABX Express at the time of opening the case to avoid delays in processing.

Does ABX Express handle international shipments and customs formalities?

ABX Express offers a full cross-border logistics solution for international shipments, covering every stage of the process from origin through to final delivery. The service includes origin cargo handling, documentation preparation, air freight, customs clearance in the destination country, and last-mile delivery to the recipient's address. This all-in approach is designed primarily for e-commerce merchants and businesses that need a managed end-to-end solution for cross-border orders rather than a freight-only service that leaves the shipper responsible for navigating customs independently at the destination.

The backbone of ABX Express's international offering is its 2021 partnership with SF International, the international arm of SF Holding. Under this arrangement, shipments from China are handled by SF International on the Chinese side and transferred to ABX Express in Malaysia after clearing customs upon arrival. This gives the China-to-Malaysia corridor a level of end-to-end monitoring and accountability that is particularly attractive to Chinese e-commerce sellers shipping goods to Malaysian buyers. The broader Kerry Logistics Network group covers other international destinations through established freight forwarding and international express partnerships spanning Asia and the wider world.

Duties and taxes payable in the destination country are generally the responsibility of the recipient unless a Delivered Duty Paid arrangement has been agreed upon in advance with ABX Express. DDP availability varies by corridor, and customers should confirm the options for their specific destination before booking. For shipments containing regulated goods such as pharmaceuticals or electronics with lithium batteries, customers should consult ABX Express before sending to confirm applicable compliance requirements for the target country.

• Service scope: Origin cargo handling, documentation preparation, air freight, customs clearance in the destination country, and last-mile delivery to the recipient
• China-Malaysia corridor: Managed through the SF International partnership, with end-to-end monitoring from origin in China to final delivery in Malaysia
• Duties and taxes: Typically the responsibility of the recipient in the destination country, unless a Delivered Duty Paid arrangement has been agreed in advance
• Prohibited items: Live animals, currency and bearer instruments, counterfeit goods, precious metals and stones, firearms and ammunition, human remains, pornographic materials, illegal narcotics and controlled substances
• Regulated goods: Items such as pharmaceuticals and lithium battery-containing electronics require prior confirmation with ABX Express to verify compliance with destination country requirements before shipping

Understanding tracking statuses

ABX Express provides an online parcel tracking system accessible through its official website and through numerous third-party tracking aggregators. The system is available to all customers regardless of service tier and requires no dedicated account login. Tracking numbers for ABX Express shipments typically consist of 10 to 15 alphanumeric characters. A common format is a 15-digit numeric string, while other shipments may carry an alphanumeric tracking number beginning with the prefix "ABX". Tracking numbers are not case-sensitive and can be entered in any combination of upper and lower case characters without affecting the result.

As a parcel moves through the ABX Express network, different status updates appear in the tracking system to reflect its current position and state. These updates correspond to each key moment in the shipment's lifecycle, from the initial booking through to final delivery or a resolution of any issues encountered along the way. The table below lists the main statuses used in the ABX Express tracking system and explains what each one means for the customer.