Agility tracking

What is Agility?

Agility, formally known as Agility Public Warehousing Company K.S.C.P., is a publicly traded logistics and infrastructure holding company with origins in Kuwait and its primary holding entity, Agility Global PLC, now based in Abu Dhabi, United Arab Emirates. The company has evolved from a state-owned warehousing operation into one of the most diversified logistics conglomerates in the world, with activities spanning freight forwarding, aviation ground handling, fuel logistics, e-commerce fulfillment, customs digitization, defense logistics, and engineering services. Agility operates across six continents and serves multinational corporations, small and medium enterprises, defense ministries, and United Nations agencies.

The company's origins trace back to 1979, when a state-owned warehousing entity was established in Kuwait to manage logistics infrastructure in the region. Shares were listed on the Kuwait Stock Exchange in 1984, marking an early step toward privatization and public accountability. Through the late 1990s and into the 2000s, the company pursued aggressive international expansion through its Global Integrated Logistics , GIL, division, which completed more than 40 acquisitions of logistics providers between 2003 and 2010. By 2004, Agility had established itself as the largest logistics provider in the Middle East. A listing on the Dubai Financial Market followed in 2006, broadening the company's capital markets presence across the Gulf region.

The most significant transformation in the company's recent history came in August 2021, when Agility completed the sale of its GIL freight forwarding division to DSV Panalpina in an all-share transaction valued at approximately DKK 30.2 billion. In exchange, Agility received approximately 8% of DSV, making it that company's second-largest shareholder and granting it a seat on DSV's board. DSV's subsequent acquisition of DB Schenker made Agility an indirect stakeholder in the world's largest logistics company. This transaction reshaped Agility from a traditional freight forwarder into a diversified holding company focused on infrastructure, digital logistics, and aviation services.

In 2022, Agility acquired UK-based John Menzies plc for approximately $763 million and merged it with its National Aviation Services business to create Menzies Aviation, a company now serving 350 airports in 65 countries. That same year, Tristar acquired a majority stake in HG Storage, rebranded as Aquarius Energy, expanding its fuel storage footprint. In 2024, Agility Global PLC began trading on the Abu Dhabi Securities Exchange, completing the company's reorientation toward the UAE as its primary capital markets base. Agility is widely recognized as the largest private owner of industrial real estate in the Middle East and Africa, with its Agility Logistics Parks division managing more than 3.65 million square meters of facilities across seven countries.

• Legal name: Agility Public Warehousing Company K.S.C.P., with the holding entity operating as Agility Global PLC
• Founded: 1979, as a state-owned warehousing entity in Kuwait
• Group headquarters: Abu Dhabi, United Arab Emirates (Agility Global PLC)
• Original headquarters: Kuwait City, Kuwait
• Stock listings: Kuwait Stock Exchange, Dubai Financial Market and Abu Dhabi Securities Exchange (Agility Global PLC, listed 2024)
• GIL division sold: 2021, to DSV Panalpina in a transaction valued at approximately DKK 30.2 billion
• DSV stake: Approximately 8% of DSV A/S, making Agility DSV's second-largest shareholder and an indirect stakeholder in the world's largest logistics company following DSV's acquisition of DB Schenker
• Menzies Aviation: Formed in 2022 through the acquisition of John Menzies plc for approximately $763 million, merged with NAS to create a company serving 350 airports in 65 countries
• Industrial real estate: Largest private owner in the Middle East and Africa, with more than 3.65 million square meters managed through Agility Logistics Parks across seven countries
• Key operating divisions: Menzies Aviation, Tristar, Agility Logistics Parks, Agility Defense and Government Services, Shipa, ICS/MicroClear, and Alliad

Which countries does Agility deliver to?

Agility's collective operations span six continents, though the geographic reach varies considerably depending on the business division in question. The Menzies Aviation unit, Agility's largest revenue-generating division, serves 350 airports in 65 countries, covering major aviation markets across Europe, North America, the Middle East, Africa, and Asia-Pacific. With approximately 1.4 million flights serviced per quarter, Menzies Aviation represents one of the most geographically extensive airport services networks in the world.

Tristar, Agility's fuel and liquid logistics arm, operates in more than 30 countries, with a particular concentration across the Middle East, Africa, and South Asia. The division runs more than 60 fuel sites and maintains a fleet of 27 vessels for maritime logistics. In 2024, Tristar extended its operations into retail fuel services in Sri Lanka, marking its entry into Southeast Asian consumer markets. Agility Defense and Government Services , DGS, supports logistics and supply chain operations in more than 50 countries from six regional hubs situated in the United Kingdom, United States, Kuwait, Ghana, Cyprus, and Somalia, including active conflict zones and United Nations-mandated environments.

Agility Logistics Parks operates warehousing and light-industrial facilities across seven countries, with 16 strategic locations in Kuwait alone, positioned near ports, airports, and customs clearance areas. The division also holds facilities in Saudi Arabia, India, and several African nations. Saudi Arabia park occupancy has consistently exceeded 90%, reflecting strong institutional demand in that market. Shipa, Agility's e-commerce logistics platform, focuses primarily on the Gulf Cooperation Council markets and also handles cross-border fulfillment for merchants based in the United States, European Union, and Asia shipping into the Middle East.

• Menzies Aviation: 350 airports in 65 countries across Europe, North America, the Middle East, Africa, and Asia-Pacific, servicing approximately 1.4 million flights per quarter
• Tristar: More than 30 countries, concentrated in the Middle East, Africa, and South Asia, with retail fuel operations launched in Sri Lanka in 2024
• Agility Logistics Parks: Seven countries including Kuwait (16 locations), Saudi Arabia, India, and several African nations
• Agility DGS: Logistics support in more than 50 countries, operating from hubs in the United Kingdom, United States, Kuwait, Ghana, Cyprus, and Somalia
• Shipa Delivery and Shipa Ecommerce: Gulf Cooperation Council markets covering Saudi Arabia, the United Arab Emirates, Kuwait, Qatar, Bahrain, and Oman, with cross-border inbound fulfillment for international merchants
• Shipa Freight: Digital freight forwarding for small and medium enterprises, covering ocean, air, and road freight across a broad range of origin and destination markets

What are the Agility services and delivery times?

Agility's services are organized across several distinct operating divisions, each targeting a specific segment of the logistics market. Menzies Aviation provides ground handling, cargo handling, and aircraft fueling at airports in 65 countries, servicing approximately 1.4 million flights per quarter on a contract basis with airlines and airport operators. This division's operations are time-critical by nature, with aircraft turnaround performance measured in minutes. Tristar provides liquid logistics services including road transport of petroleum products, maritime logistics using a 27-vessel fleet fuel farm management at remote sites, and commercial fuel supply, managing more than 2,000 transport assets across more than 30 countries.

Shipa, the digital logistics arm of the Agility group, operates three distinct platforms directed at e-commerce and small-to-medium business clients. Shipa Delivery provides next-day and same-day last-mile delivery within GCC markets, with same-day coverage available in select areas. Shipa Ecommerce handles cross-border fulfillment for international merchants entering GCC markets, covering warehousing, pick-and-pack, customs brokerage, last-mile delivery, and returns management, with more than 10 million parcels shipped to date. Shipa Freight offers instant online quotes and bookings for ocean, air, and road freight, with estimated transit times provided at the point of booking based on live carrier data, serving more than 10,000 small and medium enterprises.

Agility Defense and Government Services provides mission-critical logistics and supply chain support for military and government clients, including third-party and fourth-party logistics management, heavy lift and oversized cargo transport, bulk fuel storage, and household goods relocation. The division manages approximately 40,000 UK Ministry of Defence household moves per year and transports approximately 8,000 passengers annually through its Cyprus hub. It holds the distinction of being the sole provider of oversized and overweight cargo transport for the UK Ministry of Defence. Transit times and service schedules across DGS operations are governed by client contracts and the operational requirements specific to each engagement.

• Menzies Aviation: Ground handling, cargo handling, and fueling at 350 airports in 65 countries, approximately 1.4 million flights per quarter
• Tristar: Road transport of petroleum products, maritime logistics (27 vessels), fuel farm management, and commercial fuel supply in more than 30 countries, with schedules set by client contract
• Agility Logistics Parks: Warehousing and light-industrial facilities across 3.65 million square meters in seven countries, with ambient, temperature-controlled, cold chain, open yard, light-industrial, and built-to-suit options
• Agility DGS: 3PL/4PL logistics management, heavy lift and oversized cargo, household goods relocation (approximately 40,000 UK MoD moves per year), remote-site operations management, and passenger transport (approximately 8,000 per year via Cyprus)
• Shipa Delivery: Next-day delivery within GCC markets, with same-day delivery available in select areas
• Shipa Ecommerce: Cross-border fulfillment for international merchants entering GCC markets, with more than 10 million parcels shipped to date
• Shipa Freight: Digital freight forwarding for small and medium enterprises covering ocean, air, and road freight, with instant online quotes serving more than 10,000 SME customers
• ICS/MicroClear: Government-facing customs digitization platform for electronic processing of imports, exports, transits, and transshipments, cloud-native with mobile access on Android and iOS
• Alliad: Engineering, procurement, construction, facilities management, and logistics support in more than 14 countries, with a workforce of more than 3,400 employees

Agility Logistics Parks serves a range of sectors including fast-moving consumer goods, retail, automotive, oil and gas, healthcare, and pharmaceuticals. The division's Sulaibiya, Kuwait facility, operated as part of the Shipa fulfillment infrastructure, spans 15,000 square meters and provides 12,000 pallet positions and 30,000 bin locations for e-commerce inventory. The Kuwait logistics parks portfolio also includes a data center campus, reflecting the breadth of services the division offers beyond standard ambient warehousing.

What are the Agility rates and maximum dimensions accepted?

Agility does not publish standard public rate cards for the majority of its services, reflecting its primary orientation as a business-to-business logistics provider. Pricing across most divisions is established through direct client engagements and governed by factors such as shipment volume, route, service level, cargo type, and the specific terms of each contract. This approach applies to the group's largest operating units, including Menzies Aviation, Tristar, and Agility Defense and Government Services, where all pricing is entirely contractual and established through formal procurement processes with government bodies, airlines, and multinational corporations.

The most accessible pricing tier within the Agility group is Shipa Freight, which provides instant online quotes for small and medium enterprises booking ocean, air, and road freight through its digital platform. The quoting engine incorporates origin, destination, cargo weight, volumetric weight calculations, commodity type, and desired service level. Rates are dynamic and reflect live market conditions rather than fixed published tariffs. For Agility Logistics Parks, pricing for warehousing and light-industrial space is determined by lease structure, facility type, space requirements, and lease duration, with built-to-suit projects negotiated individually based on client specifications.

• Shipa Freight: Instant online quotes available for ocean, air, and road freight through the digital booking platform, with dynamic pricing based on live market rates and volumetric weight calculations
• Agility Logistics Parks: Quote-based pricing determined by facility type (ambient, temperature-controlled, cold chain, open yard, or built-to-suit), space requirements, and lease duration
• Menzies Aviation, Tristar, and Agility DGS: Pricing entirely contractual and not publicly disclosed, established through formal procurement and long-term agreements with government and corporate clients
• Tristar bulk cargo: Liquid cargo measured in metric tons, transported by tanker trucks and vessels, with no fixed published upper weight limit per engagement
• Agility DGS oversized cargo: Sole provider of oversized and overweight cargo transport for the UK Ministry of Defence, handling cargo of exceptional dimensions with no published upper limits on weight or size

What are the Agility delivery options?

Agility's delivery and reception options differ significantly across its operating divisions, reflecting the range of client types and cargo categories the group handles. For Shipa Delivery customers in GCC markets, shipments are delivered to the recipient's home or business address. The platform supports prepaid and cash-on-delivery payment models, as well as a payment-at-door option that allows recipients to complete payment electronically at the point of delivery. This feature is designed to align with the payment preferences common among e-commerce consumers across the Middle East, where cash-on-delivery transactions remain widespread.

For Shipa Ecommerce cross-border shipments, fulfillment is managed from Agility-operated warehouse facilities in Kuwait and Dubai. Orders are picked, packed, and dispatched by Shipa's teams on behalf of the merchant, removing the need for international businesses to establish their own local entities in GCC markets. The Sulaibiya, Kuwait facility provides 12,000 pallet positions and 30,000 bin locations for e-commerce inventory storage. Returns management is also supported through the same platform, allowing merchants to initiate reverse logistics without relying on separate providers for that part of the process.

• Shipa Delivery: Home and business address delivery within GCC markets, with prepaid, cash-on-delivery, and electronic payment-at-door options
• Shipa Ecommerce: Fulfillment from Agility-operated warehouses in Kuwait (Sulaibiya, 15,000 sq m, 12,000 pallet positions, 30,000 bin locations) and Dubai, including pick-and-pack, customs brokerage, last-mile delivery, and returns management
• Agility Logistics Parks: Reception of goods into licensed warehousing facilities (ambient, temperature-controlled, or open yard) positioned adjacent to Kuwait's main ports, airports, and customs clearance areas
• Agility DGS: Delivery to government and military installations, remote operating bases, and contractor-managed sites in conflict and post-conflict environments, including last-mile delivery under challenging security conditions

For Agility Logistics Parks clients, goods are received into licensed facilities positioned near Kuwait's major customs clearance zones, ports, and airports to support efficient inbound and outbound cargo movement. The division serves industries including fast-moving consumer goods, healthcare, pharmaceuticals, automotive, and oil and gas, and offers storage conditions ranging from standard ambient warehousing to temperature-controlled and cold chain environments. Agility DGS manages the full logistics chain from origin to final destination for government and military clients, including site access management at installations operating in active conflict zones.

What should I do if my Agility parcel is lost or damaged?

Claims procedures at Agility vary by business division, as the group does not operate a single unified claims process across all service lines. For freight shipments handled historically under the GIL division, now integrated under DSV, standard freight industry practices applied. These required proof of the shipment's declared value, documentation of the damage or loss, and timely submission of the claim within the timeframe specified in the governing contract. Clients with enterprise-level agreements should refer to the specific claims terms set out in their individual service contracts for applicable procedures and deadlines.

For shipments handled through the Shipa platform, customers can contact support through the Shipa help center. For freight matters booked through Shipa Freight, shipment status and documentation are accessible through the Shipa Freight customer portal. Agility maintains dedicated contact lines in several countries for general inquiries and for historical freight-related matters. Agility Defense and Government Services operates a dedicated contact channel for household goods relocation claims submitted under the UK Ministry of Defence contract, which is separate from the general corporate support channels used by commercial clients.

• Shipa Delivery and Shipa Ecommerce: Support available through the Shipa help center for lost, delayed, or damaged shipments
• Shipa Freight: Shipment documentation and status accessible through the Shipa Freight customer portal for freight-related inquiries and claims
• Agility Kuwait: Phone +965 180 9222 for general and freight inquiries
• Agility Houston, Texas: Phone (713) 452-3500
• Agility Virginia: Phone (703) 417-6000
• Agility California: Phone (714) 617-6300
• Agility Canada: Phone (905) 612-7500
• Agility DGS UK MoD household relocations: Dedicated contact channel for relocation claims submitted under the UK Ministry of Defence contract
• Social media: Agility maintains a corporate presence on Twitter (X) and LinkedIn for general communications and inquiries

Specific claims timelines, compensation schedules, and required documentation for lost or damaged shipments are governed by the terms and conditions of individual service contracts and are not standardized across all divisions of the group. For freight shipments, the standard documentation typically includes proof of the shipment's declared value, evidence of damage or loss, and notification submitted within the timeframe defined in the applicable contract. Clients operating under long-term agreements with Menzies Aviation, Tristar, or Agility DGS should consult the specific claims provisions outlined in their service agreements.

Does Agility handle international shipments and customs formalities?

Agility has built extensive expertise in international shipping and customs management through decades of operating in complex cross-border environments. The historical GIL division provided air freight, ocean freight, and road freight forwarding to more than 100 countries, with customs brokerage integrated as a standard component of the service. GIL handled client representation before customs authorities for both imports and exports and managed the issuance of trade documentation including EUR1, ATR, and EUR-MED certificates of origin. This freight forwarding capability has since transferred to DSV following the 2021 transaction.

The ICS/MicroClear division represents Agility's most technically developed customs offering. Rather than brokering clearance for individual commercial shipments, MicroClear is a government-facing platform that enables electronic processing of imports, exports, transits, and transshipments across all transport modes. The system uses artificial intelligence and advanced analytics for cargo risk assessment, supports multi-agency collaboration for border management, and is cloud-native with mobile access on both Android and iOS devices. A joint venture called Global Clearinghouse Systems was established with the Kuwait General Administration for Customs to deploy this platform domestically, with broader rollout planned for emerging markets.

Shipa Ecommerce handles cross-border customs clearance as part of its end-to-end fulfillment service for international merchants entering GCC markets. This includes express bonded road transport for duty-efficient inbound delivery across the Gulf Cooperation Council, as well as full customs brokerage for merchants who have no prior experience with GCC import regulations. The service is used by businesses based in the United States, Europe, and Asia that wish to reach Middle Eastern consumers without establishing their own local entities in the region.

• Historical GIL customs services: Customs brokerage across more than 100 countries, including client representation before authorities and issuance of EUR1, ATR, and EUR-MED trade documents; now operating under DSV following the 2021 sale
• ICS/MicroClear: Government-facing customs digitization platform for paperless processing of imports, exports, transits, and transshipments, using AI and advanced analytics for cargo risk assessment and multi-agency border management
• Shipa Ecommerce: Cross-border customs clearance for international merchants entering GCC markets, including bonded road transport and full customs brokerage
• Agility DGS: Customs clearance and warehousing in conflict-affected and post-conflict environments, including operations under United Nations frameworks such as the UNSOS contract in Somalia
• Prohibited items: Governed by the applicable customs regulations of each country of operation; for Shipa services, aligned with GCC customs authority regulations and the import restrictions of each destination country

Agility Defense and Government Services handles customs and regulatory compliance in high-complexity environments including active conflict zones and United Nations-mandated operations. The division has held contracts for customs clearance, warehousing, and inland transportation in environments where standard commercial customs channels are not accessible. For government and defense cargo, specialized categories including hazardous materials, oversized equipment, and military goods are managed under specific regulatory frameworks and bilateral government agreements that fall outside the scope of standard commercial customs procedures.

Understanding tracking statuses

When tracking an Agility shipment online, different statuses appear as the parcel moves through the carrier network. For Shipa Delivery, real-time parcel tracking is available through a dedicated tracking portal linked to the shipment's tracking number. Third-party tracking aggregators including can also ingest Agility tracking numbers and provide unified status views alongside other carriers. The statuses below apply primarily to last-mile delivery operations under the Shipa Delivery service and describe the key stages of a parcel's journey from the initial booking through to final handover at the recipient's address.