Alphafast tracking

What is Alphafast?

alphaFAST is a Thai logistics technology company specializing in last-mile parcel delivery for the e-commerce sector, founded in 2015 and headquartered in Bangkok, Thailand. The company was established to address the logistics gaps that emerged alongside the rapid growth of online retail in Thailand at a time when existing courier services were seen as too slow or fragmented to meet the demands of online merchants. Rather than operating as a general-freight carrier, alphaFAST positioned itself as a technology-driven courier built around the specific needs of e-commerce businesses and their customers.

The company's founding coincided with a period when Thailand's e-commerce sector was beginning its rapid ascent and the limitations of traditional postal and courier infrastructure were becoming apparent to online retailers. alphaFAST developed proprietary logistics software enabling real-time parcel tracking, automated routing, and integration with e-commerce platforms. This software-first approach set the company apart from older courier operators in the Thai market. A mobile application called Alpha Sender was made available for merchants to create shipments and monitor delivery progress directly from their devices.

Cash on Delivery handling was built into the core service offering from the outset reflecting the reality that COD remained the dominant payment method preferred by Thai e-commerce consumers. By incorporating COD handling, return management, and e-commerce fulfillment into its product catalogue, alphaFAST positioned itself as a full-service logistics partner for online sellers rather than purely a parcel transport operation. The company raised funding from two institutional investors during its operational period, consistent with other Thai logistics startups of that era. Business intelligence sources including PitchBook and Tracxn have flagged alphaFAST as a company that is no longer actively operating.

• Founded: 2015, Bangkok, Thailand
• Headquarters: 338 Preecha Complex Building, 9th Floor, Ratchadapisek Road, Samsen Nok, Huai Khwang, Bangkok 10310, Thailand
• Country of operation: Thailand with primary focus on the Greater Bangkok Metropolitan Region
• Business model: B2B and B2C last-mile parcel delivery focused on e-commerce merchants and their customers
• Investors: Two institutional investors, names not disclosed in publicly available sources
• Starting rate: 35 Thai Baht per shipment (approximately one US dollar) via the Alpha Sender mobile application
• Phone: +66 (0) 2 290 2800
• Operational status: Flagged as inactive by PitchBook and Tracxn as of available data

alphaFAST built its market position on the combination of speed, technology integration, and COD capability within Thailand's e-commerce logistics market. The company's proprietary routing software allowed dynamic dispatching of delivery riders and provided free tracking as a standard feature across all service tiers. Its tracking data was integrated with major third-party aggregators including OrderTracker, and giving it broad visibility across international shipment tracking platforms. This integration with global tracking networks pointed to an ambition to serve not only domestic Thai merchants but also cross-border e-commerce flows into Thailand.

Which countries does Alphafast deliver to?

alphaFAST's primary operational geography was the Greater Bangkok Metropolitan Region and the wider territory of Thailand. The company confirmed active delivery coverage across four contiguous provinces forming the core urban and peri-urban belt around central Bangkok, which also represents the highest-density zone for e-commerce activity in the country. For the majority of its merchant customers, same-day and next-day delivery guarantees applied within this core zone, making it the backbone of the service network.

• Core metropolitan zone: Bangkok, Pathum Thani, Nonthaburi, and Samut Prakan, forming the contiguous Greater Bangkok area
• Wider Thailand: Intercity delivery services extending to major regional centers and provinces across the country, including remote rural areas
• International: Some third-party tracking platform descriptions referenced shipping capability to destinations outside Thailand though the primary documented focus remained domestic coverage

For deliveries beyond the four core provinces, alphaFAST extended its reach to major regional centers and provinces across Thailand. The company published claims of capability to reach remote rural areas of the country, though the faster same-day and sub-12-hour service guarantees applied only within the metropolitan core. For more distant provinces, the company may have operated through partnerships with other carriers to complete delivery legs into areas where its own rider network was not present, a common practice among urban-focused Thai logistics startups of that period.

International delivery capability was referenced in descriptions provided by third-party tracking platforms integrating the alphaFAST carrier feed, with some sources noting that the carrier could ship to countries beyond Thailand. The company's own public-facing materials and service catalogue were centered on domestic Thai delivery, and no documentation on specific countries served internationally or the procedures for cross-border shipments was available in the sources reviewed. The practical operational weight of the business sat firmly within Thailand's domestic market.

What are the Alphafast services and delivery times?

alphaFAST offered a tiered suite of delivery services built around the operational requirements of e-commerce merchants in Thailand. The service range was designed to cover both the rapid intra-city delivery demands of Bangkok-based online sellers and the longer intercity routes required to reach customers across Thailand's wider provincial network. Delivery time commitments were clearly differentiated by service level and destination zone, with the faster tiers restricted to the Greater Bangkok coverage area comprising Bangkok, Pathum Thani, Nonthaburi, and Samut Prakan.

• Same-Day Delivery: Parcels collected within the Greater Bangkok area delivered to the recipient on the same calendar day as collection, enabled by dynamic rider dispatching through the proprietary routing software
• Express Delivery: The fastest available tier, with delivery completed in under 12 hours from collection, available within the Greater Bangkok metropolitan zone
• Next-Day Delivery: Standard service for the Greater Bangkok area, with parcels collected on one day delivered to the customer by the following day
• Intercity Delivery: Parcel delivery extending beyond Bangkok to provinces across Thailand with a maximum delivery time of 48 hours
• Cash on Delivery (COD): A dedicated service allowing e-commerce merchants to accept cash payment from customers at the point of delivery, with the COD amount subsequently remitted to the merchant
• Return Management: Reverse logistics service enabling merchants to process product returns from customers back to the seller
• E-commerce Fulfillment: Broader fulfillment services for online merchants beyond pure last-mile delivery
• Document and Parcel Express: Standard express delivery for documents and small parcels
• Insurance and Tracking: Shipment insurance coverage and real-time tracking provided as bundled features across service tiers

The general delivery commitment published by the company was that packages could be delivered in less than 24 hours, with the 48-hour figure cited as the outer maximum for domestic Thai shipments including intercity routes. This positioning aligned alphaFAST with the expectations of online retail customers who prioritized speed. The proprietary routing software enabled dynamic dispatching of delivery riders, which was the operational mechanism behind the same-day and sub-12-hour guarantees within the core metropolitan zone.

Cash on Delivery was not simply an add-on but a structurally important component of the alphaFAST offer, given that COD remained the preferred payment method across a significant portion of Thai e-commerce transactions at the time of the company's operation. The return management service completed the fulfillment loop by providing merchants with a channel to process customer returns, reducing one of the persistent pain points for online sellers. Thai consumer protection regulations effective October 2024 granted COD customers the right to inspect packages before making payment, a regulatory development applicable to all COD courier operators in Thailand.

What are the Alphafast rates and maximum dimensions accepted?

alphaFAST used a per-parcel pricing model in which rates were determined by the size and weight of the parcel combined with the destination zone. The Alpha Sender mobile application displayed pricing starting from 35 Thai Baht per shipment, approximately one US dollar, representing the entry-level rate applicable to small, lightweight parcels within the core Greater Bangkok coverage zone. This starting rate positioned alphaFAST competitively within the Thai domestic courier market for e-commerce merchants operating at volume.

• Minimum rate: 35 Thai Baht (approximately $1) per shipment, the entry-level rate for lightweight parcels within Greater Bangkok
• Pricing model: Per-parcel rates determined by actual or dimensional weight and destination zone, with higher rates applied for intercity deliveries beyond the Greater Bangkok area
• Additional costs: Insurance fees, where elected, applied as a surcharge on top of the base delivery rate
• Maximum weight and dimensions: No specific parcel size or weight limits were published in publicly available sources

The pricing structure followed a model consistent with other Thai domestic courier services, where dimensional weight or actual weight, whichever is greater, forms the basis of the rate calculation, with surcharges added for extended delivery zones. No flat-rate tiers were documented in publicly available sources. Merchants accessing alphaFAST through the Alpha Sender application or direct API integration would receive rate calculations at the time of shipment creation based on the specific parcel dimensions and destination entered.

What are the Alphafast delivery options?

alphaFAST's delivery model was built around direct address delivery to the recipient or business location, consistent with its focus on last-mile e-commerce fulfillment. The company did not document publicly any locker delivery points, post office collection options, or time-slot selection features in the sources reviewed. The primary delivery mechanic was a field rider dispatched to the delivery address on the day of the scheduled delivery, with the COD collection process integrated into the same handoff where applicable.

• Direct home or business delivery: Standard delivery to the address provided at the time of shipment creation by the merchant
• Cash on Delivery reception: Recipients pay in cash to the delivery rider at the point of handoff, with the collected amount remitted to the merchant afterwards
• Re-delivery: In cases where the first delivery attempt is unsuccessful, alphaFAST offered a re-delivery service to attempt completion of the delivery
• Return to sender: If delivery cannot be completed after attempts, packages are returned to the originating merchant through the return management service

The COD reception model was central to how most deliveries were structured for e-commerce merchants, given that a large share of Thai online shoppers used cash payment at delivery rather than pre-paid card or digital wallet methods. Under Thai consumer protection rules that came into effect in October 2024, recipients paying via COD gained the right to open and inspect packages before making payment, changing the handling requirements at the point of delivery for all Thai courier operators running COD services. No evidence was found in available sources of alphaFAST offering locker networks or third-party collection point options.

What should I do if my Alphafast parcel is lost or damaged?

alphaFAST provided insurance coverage for shipments as a bundled or electable feature across its service range, meaning that claims for lost or damaged parcels were handled through this insurance mechanism. The company's primary documented contact channel for customer support was its Bangkok phone line. No detailed public documentation described the specific claims process in terms of required documentation, filing deadlines, or compensation limits, and these details were not available in the publicly accessible sources reviewed.

• Phone contact: +66 (0) 2 290 2800, the primary documented customer support channel
• Postal address: 338 Preecha Complex Building, 9th Floor, Ratchadapisek Road, Samsen Nok, Huai Khwang, Bangkok 10310, Thailand
• Insurance coverage: Shipment insurance was offered as part of the alphaFAST service to cover lost or damaged parcels

The company did not publicly document dedicated claims email addresses, live chat options, or social media support channels in the sources available for review. Given that business intelligence databases including PitchBook and Tracxn have flagged alphaFAST as no longer actively operating, customers attempting to resolve claims through the contact channels listed above may encounter limited or no response. The phone number and address above reflect the company's documented contact details during its operational period.

Does Alphafast handle international shipments and customs formalities?

alphaFAST's documented service focus was domestic Thai delivery, with the Greater Bangkok metropolitan area and intercity routes across Thailand forming the core of the operational network. The company's public-facing product pages and service descriptions were oriented toward Thai e-commerce merchants shipping to Thai customers. Some third-party tracking platforms integrating the alphaFAST carrier data referenced international shipping capability, but no detailed documentation on specific countries served or customs procedures was found in publicly available sources.

No documentation describing alphaFAST's customs clearance procedures, prohibited items lists, duties and taxes handling, or Delivered Duty Paid options was available in the sources reviewed. For merchants or recipients with shipments involving a cross-border component processed through alphaFAST's network, the absence of published customs guidance means that any such requirements would need to be addressed directly with the carrier. Given the company's flagged-inactive status, the ability to obtain this information through official channels is uncertain at the current time.

Understanding tracking statuses

When you track an alphaFAST parcel, the statuses displayed reflect the current position and condition of the shipment as it moves through the carrier's network. alphaFAST provided real-time tracking through its own platform as well as via third-party tracking aggregators . The standardized status labels below represent how tracking events from alphaFAST are presented across integrated tracking platforms, normalized from the carrier's raw data feed into consistent delivery milestone categories.