Am Pm tracking

What is Am Pm?

Grupo AMPM is a Mexican logistics and parcel delivery company founded on September 12, 1990, in Guadalajara, Jalisco. Operating for more than 35 years, it has grown into one of Mexico's principal parcel carriers and last-mile delivery operators. Its client base spans e-commerce businesses, large retail corporations, financial institutions, and government entities, with accounts including Amazon, Mercado Libre, Shein, Inditex, El Palacio de Hierro, Coppel, and Apple. This client profile reflects the company's deep integration into Mexico's expanding online commerce sector and its capacity to handle high-volume, time-sensitive shipments at scale.

The company's history reflects a consistent track record of service expansion and professional recognition. In 1995, AMPM pioneered credit card delivery services in Mexico and introduced the first flexible security bag purpose-built for credit card shipments. The following year, it launched a dedicated messenger service with couriers trained for high-care deliveries. By 1997, the company had opened a distribution center in Puerto Vallarta and established offices in Mexico City, marking its transition from a regional Guadalajara carrier to a national operator. In 2005, AMPM formalized its Express Services division focused on bulk parcel operations, and in 2006 it deployed Eyetrack, a real-time shipment tracking system that gave it an early advantage in digital visibility at a time when such tools were far from standard in the Mexican market.

The year 2007 was a significant milestone. AMPM won the Innovation Category at the World Mail Awards and achieved ISO 9001:2000 certification, validating its operational quality systems against a globally recognized standard. In 2011, the company served as the official courier for the XVI Pan American Games held in Guadalajara, a high-profile contract requiring the management of time-critical logistics for a large international sporting event. ISO certification was renewed to the updated ISO 9001:2015 standard in 2017, and in 2022 AMPM established a formal strategic collaboration with Amazon. In 2025, the company marked its 35-year legacy with a brand reinvention and public rebranding initiative.

• Founded: September 12, 1990, in Guadalajara, Jalisco, Mexico
• Headquarters: Av. Mariano Otero 4459, Col. La Calma, 45080 Zapopan, Jalisco (Guadalajara metropolitan area)
• Mexico City office: Av Nuevo León 202, Hipódromo, 06100 Ciudad de México
• ISO certification: ISO 9001:2015 (current), originally obtained in 2007
• World Mail Awards: Winner, Innovation Category, 2007
• AMVO membership: Member of the Asociación Mexicana de Venta Online since 2020
• Pan American Games: Official courier for the XVI Pan American Games, Guadalajara, 2011
• Amazon partnership: Strategic collaboration established in 2022
• Distribution centers: 42 nationally, plus 2 corporate centers
• Vehicle fleet: Over 2,000 vehicles
• On-time delivery rate: 98.5% reported by the company
• 48-hour completion rate: 80% of deliveries completed within 48 hours
• Notable clients: Amazon, Mercado Libre, Shein, Inditex, El Palacio de Hierro, Coppel, Apple

Grupo AMPM is ranked among Mexico's 1,000 most important companies, a classification that places it within the upper tier of national enterprises across all sectors. The combination of its long history in specialized deliveries, its national distribution infrastructure, and its technology integrations has made the company a preferred logistics partner for large e-commerce platforms and retail corporations operating in Mexico. Its reported delivery performance figures situate it among the more reliable domestic carriers available to businesses shipping across the Mexican Republic.

Which countries does Am Pm deliver to?

Within Mexico, Grupo AMPM operates a national distribution network built around 42 distribution centers spread across the country, supported by 2 corporate centers. Physical branch offices are present in multiple states, including Baja California, Nuevo León, Puebla, Querétaro, Jalisco, and the Mexico City metropolitan area. The Tlalnepantla hub, opened in 2020, strengthens the company's operational capacity in the central Mexico corridor connecting the capital with the State of Mexico, one of the country's most densely populated commercial zones.

Beyond its domestic operations, Grupo AMPM handles international shipments to and from destinations worldwide through its CARGO division. The company obtained a T1 import/export permit in 2020, which is the legal authorization required in Mexico to conduct customs brokerage and manage cross-border freight forwarding. The CARGO division was formally consolidated in 2023, establishing it as a dedicated freight unit within the company and giving shippers a single domestic provider for both national last-mile delivery and cross-border logistics.

• National coverage: Full coverage of all Mexican states through 42 distribution centers and branch offices across the republic
• Key metropolitan hubs: Guadalajara (headquarters), Mexico City and State of Mexico (Tlalnepantla hub), with offices also in Baja California, Nuevo León, Puebla, and Querétaro
• International outbound: Shipments from Mexico to worldwide destinations, handled through the CARGO division
• International inbound: Cross-border freight arriving in Mexico with customs clearance managed by AMPM
• T1 permit: Authorization obtained in 2020, enabling formal customs brokerage for cross-border shipments

International shipments handled through AMPM's CARGO division differ from standard domestic parcel operations in that the company manages the customs clearance process on the shipper's behalf. This includes documentation preparation, tariff classification, and coordination with Mexican customs authorities. Once goods are cleared, they are routed through the company's national distribution network for delivery to the final destination within Mexico. For export shipments, AMPM manages the outbound documentation and handoff to international freight channels, with the specific scope defined during the commercial onboarding process with the CARGO team.

What are the Am Pm services and delivery times?

Grupo AMPM organizes its logistics offering into four primary service divisions. The Express division handles door-to-door parcel and courier delivery for businesses, e-commerce sellers, government clients, and individuals. The Smart division provides dedicated, customized delivery solutions with assigned vehicles and personnel, the Supply division covers warehousing, fulfillment, and reverse logistics, and the CARGO division manages cross-border freight forwarding with full customs handling. Each division is designed to serve a distinct segment of the logistics market and several supplementary services are available across all four divisions.

The Express division operates with multiple speed tiers to accommodate varying urgency and budget requirements. The fastest options include same-day and next-day delivery for eligible origin and destination combinations. A two-day tier covers a broader geographic footprint, while standard delivery typically runs three to five business days. Economy options may extend to seven business days depending on the postal codes involved. The company publicly states that 80% of all its deliveries are completed within 48 hours, with an overall on-time delivery rate of 98.5%.

The Smart division operates on a dedicated model rather than the shared network used for standard Express shipments. Under this arrangement, AMPM assigns specific vehicles and personnel to a client, managed by a dedicated call center and real-time tracking. Smart deliveries are quoted for one to five business days, with arrival guaranteed before 6 p.m. for covered postal codes across Mexico. The Supply division addresses warehousing and fulfillment needs, allowing e-commerce businesses and technology product companies to outsource storage, pick-and-pack operations, product reconditioning, and returns management to AMPM under a single arrangement.

• Same-day delivery: Available for eligible origin-destination combinations within the Express division
• Next-day delivery: Express service covering a wide range of national destinations
• Two-day delivery: Broader geographic Express coverage
• Standard delivery: Three to five business days for most national routes
• Economy delivery: Up to seven business days depending on postal codes
• Smart dedicated service: One to five business days with delivery guaranteed before 6 p.m.
• Supply division: Warehousing, fulfillment, pick-and-pack, product reconditioning, and reverse logistics
• CARGO division: Import and export freight forwarding with full customs management

In addition to the four main service divisions, AMPM offers complementary services available across its network. Cash on Delivery allows shippers to collect payment from recipients at the point of delivery, a feature widely used by Mexican e-commerce merchants. Package insurance provides coverage against loss or damage during transit. The company also offers messenger rental services, bulk postal messaging for promotional mailings and business correspondence, and high-value delivery handling for credit cards and sensitive documents, a capability the company has maintained since its founding years in the mid-1990s.

What are the Am Pm rates and maximum dimensions accepted?

Grupo AMPM calculates shipping charges based on a combination of actual weight, volumetric weight, the zone distance between origin and destination, and the selected service tier. As with most carriers operating in the Mexican market the billable weight for each shipment is the greater of the actual weight or the volumetric weight, a standard industry practice applied when a package's dimensions make it disproportionately large relative to its physical mass. Specific rate tables and maximum dimension limits are not published in the company's public-facing materials and are provided through its commercial sales channels or through third-party rate comparison platforms.

For businesses seeking to compare rates across multiple carriers, AMPM integrates with several third-party shipping platforms active in Mexico, including Enviaya, Skydropx, and Envia.com, all of which display AMPM quotes alongside those of competing carriers. The company also connects with ShipEngine, a logistics API used by e-commerce operators and developers to retrieve carrier rates and generate shipping labels programmatically within their own systems. These integrations make it possible to access AMPM pricing without a direct commercial contract in place.

• Billing weight: The greater of actual weight or volumetric weight, consistent with standard Mexican carrier practices
• Rate factors: Weight, package dimensions, origin and destination postal codes, and selected service tier
• Published rates: Not publicly available; provided through commercial engagement with the sales team or via third-party platforms
• Rate comparison platforms: Enviaya, Skydropx, and Envia.com aggregate AMPM rates for side-by-side comparison
• API integration: ShipEngine enables programmatic rate retrieval and label generation for e-commerce platforms

What are the Am Pm delivery options?

Grupo AMPM primarily operates a door-to-door delivery model, with the standard process involving a courier delivering directly to the residential or business address listed on the waybill. For outbound shipments, home pickup is available on weekdays from 9 a.m. to 6 p.m., allowing senders to arrange collection without visiting a branch office. Package insurance is available as an add-on service at the time of shipment creation, covering senders or recipients against loss or damage incurred during transit.

For high-value and sensitive shipments, AMPM applies specialized handling protocols developed over decades of managing credit card deliveries and sensitive document distribution. These enhanced procedures indicate that signature requirements or identity verification are applied for certain delivery categories, though the specific conditions vary depending on the service agreement and the declared nature of the goods. The Smart dedicated service adds another layer of delivery customization, with assigned personnel, a dedicated call center, and delivery committed before 6 p.m. for covered postal codes.

• Door-to-door delivery: Standard model for Express and Smart service tiers, direct to recipient address
• Home pickup: Available Monday to Friday, 9 a.m. to 6 p.m. for outbound shipments
• Smart dedicated service: Delivery before 6 p.m. to specific postal codes, with dedicated vehicles and personnel assigned to the client
• High-value delivery: Specialized couriers and enhanced handling protocols for credit cards and sensitive documents
• Package insurance: Add-on coverage available at shipment creation against loss or damage in transit
• Cash on Delivery: Payment collected from the recipient at the time of delivery

What should I do if my Am Pm parcel is lost or damaged?

Grupo AMPM offers package insurance as a standard add-on service at the time a shipment is created. When a parcel arrives damaged or fails to reach its destination within the expected timeframe, the sender or recipient should contact the company's customer service team to initiate the claims process. The company operates a multi-channel support system that includes dedicated phone lines for both Mexico City and Guadalajara callers, as well as several digital messaging platforms, making it accessible to customers from different parts of the country.

• Phone (Mexico City): 55-5061-6800
• Phone (Guadalajara): 33-3777-1111
• Digital messaging channels: WhatsApp, Telegram, Instagram, and Messenger
• Customer service hours: Monday to Friday, 8 a.m. to 9 p.m., and Saturday 8 a.m. to 3 p.m.
• Package insurance: Optional add-on covering loss or damage, available when creating a shipment

Specific deadlines for filing claims, required supporting documentation, and compensation amounts applicable to different loss or damage scenarios are not detailed in the company's publicly available materials. Customers are directed to reach out through one of the contact channels listed above to receive current procedures applicable to their specific case. The company holds ISO 9001:2015 certification, a quality management standard that includes requirements for the handling of customer complaints and service recovery processes.

Does Am Pm handle international shipments and customs formalities?

Grupo AMPM handles cross-border shipments through its CARGO division, a dedicated freight forwarding unit formally consolidated in 2023. The legal foundation for this activity is the T1 import/export permit the company obtained in 2020, which authorizes AMPM to conduct customs brokerage on behalf of clients and to manage the documentation and clearance process for goods moving in and out of Mexico. Prior to obtaining this permit, the company's operations were predominantly domestic, and the T1 authorization marked a formal expansion into regulated cross-border freight logistics.

For import shipments arriving in Mexico, the CARGO division manages the full customs clearance process, covering documentation preparation, tariff classification, and coordination with Mexican customs authorities. Once goods are cleared at the border or port of entry, they are forwarded through AMPM's national distribution network to their final domestic destination. For export shipments, the company manages outbound documentation and coordinates the handoff to international freight channels. The details of which specific destination countries are covered, available Incoterms, and duty responsibility structures are scoped during a direct commercial engagement with the CARGO division team.

• T1 import/export permit: Obtained in 2020, authorizing formal customs brokerage and cross-border freight operations in Mexico
• CARGO division: Dedicated freight forwarding unit, formally consolidated in 2023
• Customs management: AMPM handles documentation, classification, and clearance for both imports and exports
• Domestic delivery after customs: Cleared goods are routed through the national distribution network to final addresses within Mexico
• Geographic scope: International shipments to and from worldwide destinations, with specific terms defined through commercial engagement with the CARGO team