AnserX tracking
How to track my AnserX package?
To track a AnserX package, make sure you have the tracking number provided by the sender or the retailer. This unique code gives you access to all the information related to your shipment.
Enter this number in the search field and confirm. The most recent tracking data will be displayed automatically.
A detailed timeline then traces your package's journey: current location, completed transit stages, and estimated delivery date. This information is updated at each new stage, allowing you to follow your shipment's progress in real time.
About AnserX
AnserX is a Chinese cross-border e-commerce logistics company based in Shenzhen that was established in 2018. The company provides international shipping services for small parcels from China to consumers and warehouses across North America, Europe, Asia-Pacific, Latin America, and Africa through its proprietary Pengyan logistics management platform.
How to contact AnserX?
If you are experiencing issues with the delivery process managed by AnserX, please do not hesitate to contact their customer support.
What is AnserX?
AnserX is a Chinese cross-border e-commerce logistics company headquartered in Shenzhen, Guangdong Province. Its full legal name is 深圳斑头雁国际物流科技有限公司, which translates as Shenzhen Bar-headed Goose International Logistics Technology Co., Ltd. The company was founded in 2018 by a group of five co-founders including Huang Dongmin, Zhang Qilong, and Lin Shihao, and has focused exclusively on international B2C and B2B e-commerce logistics since its founding. AnserX serves Chinese merchants and sellers shipping small parcels to consumers and warehouses across North America, Europe, Asia-Pacific, Latin America, and Africa.
The name behind AnserX's Chinese identity, 斑头雁, refers to the bar-headed goose, a bird recognized for its long-distance transcontinental migrations over the Himalayas, a choice that directly reflects the company's positioning as a cross-border transport specialist. AnserX developed its own logistics management platform named Pengyan, meaning Roc's Eye, which progressed through versions 1.0, 2.0, and 3.0 between 2019 and 2020. The platform coordinates real-time routing, carrier integration, and tracking visibility across the full shipment chain. In October 2019, the company reported monthly revenue exceeding 20 million yuan, validating the scalability of its franchise and route aggregation model. AnserX has also registered its brand with the United States Patent and Trademark Office under Registration Number 5641687, covering transportation and storage services.
- Founded: 2018, Shenzhen, Guangdong Province, China
- Legal name: 深圳斑头雁国际物流科技有限公司 (Shenzhen Bar-headed Goose International Logistics Technology Co., Ltd.)
- Headquarters: Longgang District, Shenzhen, Guangdong, China
- US trademark: Registration No. 5641687, Serial No. 87895743, covering transportation and storage services
- Proprietary platform: Pengyan (鹏眼) logistics management system, versions 1.0 through 3.0
- Key co-founders: Huang Dongmin (sole controlling shareholder from 2019), Zhang Qilong, and Lin Shihao
- ICP license: 粤ICP备18026713号, confirming Guangdong Province registration
AnserX's service portfolio covers the full outbound logistics chain from domestic pickup and consolidation in China through international air or sea transit, destination country customs clearance, and final-mile delivery to the end customer or warehouse address. The company does not operate wholly owned foreign distribution infrastructure. Instead, it works with overseas airline partners, national postal services, and contracted last-mile carriers to complete delivery in each destination country. AnserX operates approximately 30 offices across China to support domestic pickup and outbound operations, and maintains a franchise partnership network that expanded the company's domestic reach following the launch of its franchise model in June 2019.
Which countries does AnserX deliver to?
AnserX's core small-parcel service operates dedicated shipping lines to twelve destination countries, each supported by direct route infrastructure from China. The direct-to-consumer parcel destinations are the United States, Japan, United Kingdom, France, Germany, Italy, Spain, Australia, Russia, Mexico, Brazil, and Chile. For the Amazon FBA first-leg air transport service, dedicated routes operate to the United States, Japan, United Kingdom, Canada, and broader European markets. The company also runs a specialized logistics corridor between China and Nigeria, with air service departing from Hong Kong and Guangzhou to Lagos Murtala Muhammed International Airport, and a sea freight option from Guangzhou and Yiwu to Lagos Port.
- Small parcel destinations: United States, Japan, United Kingdom, France, Germany, Italy, Spain, Australia, Russia, Mexico, Brazil, and Chile
- FBA air transport destinations: United States, Japan, United Kingdom, Canada, and European markets
- Africa: Nigeria, with air service from Hong Kong and Guangzhou and sea freight from Guangzhou and Yiwu, both routing to Lagos
- Additional coverage: Southeast Asia and countries along the Belt and Road Initiative corridor
- Domestic offices: Approximately 30 locations across China supporting pickup, consolidation, and outbound operations
Shipments from AnserX reach end recipients through a cooperative model with delivery partners in each destination country. In the United States, final-mile delivery is typically completed by USPS under the T86 customs clearance model. European deliveries are handled by local national postal services or contracted regional carriers depending on the specific country. For the Nigeria Specialized Line, AnserX manages both legs of the journey from China through to final delivery in Lagos as a single door-to-door arrangement, covering Chinese export clearance and Nigerian import clearance within the same service.
What are the AnserX services and delivery times?
AnserX operates five service lines covering different segments of the outbound cross-border logistics market from China. The flagship offering is the small parcel service, marketed as An-Packet or 专线小包, handling direct-to-consumer shipments to twelve countries. A notable characteristic of this service is its acceptance of parcels containing built-in batteries or externally paired batteries, which many international logistics providers restrict under aviation safety rules. Customs clearance in the destination country is included, with T86 informal entry applied for US-bound shipments to access the $800 de minimis duty-free threshold.
The FBA transportation service, labeled 空+派, Air plus Delivery, covers door-to-door pickup in China through delivery to the designated Amazon fulfillment center in the United States, Japan, United Kingdom, Canada, or European markets. Volumetric weight is calculated at the standard air freight ratio of 1:6000, where one cubic centimeter equals one six-thousandth of a kilogram. Import duties and tariffs are not included in the quoted price and remain the shipper's responsibility for all FBA routes.
The Nigeria Specialized Line offers both air and sea freight between China and Lagos, with air transit completing in 8 to 10 days and sea freight taking 45 to 55 days. Pricing for this route is tax-inclusive, covering both export and import customs procedures as part of the quoted rate. Orders must be submitted by Friday of each week, with dispatches on Saturday. The International Express service consolidates DHL, FedEx, and UPS capacity for global shipments with a target transit of 3 to 5 business days. The 安心仓 overseas warehousing service allows e-commerce sellers to store inventory in destination markets for shorter apparent delivery times from the customer's perspective. All published timeframes across AnserX services are reference estimates subject to customs processing, local holiday schedules, and carrier capacity.
- Japan (small parcel): 3 to 5 business days
- United Kingdom (small parcel): 4 to 6 business days
- France, Italy, Spain (small parcel): 5 to 7 business days
- Germany (small parcel): 6 to 8 business days
- United States (small parcel): 6 to 12 business days
- Australia (small parcel): 6 to 10 business days
- Mexico (small parcel): 7 to 15 business days
- Chile (small parcel): 10 to 15 business days
- Russia and Brazil (small parcel): 15 to 25 business days
- Japan (FBA air): 2 to 3 working days
- United States (FBA air): 4 to 8 working days
- Canada (FBA air): 5 to 7 working days
- United Kingdom and Europe (FBA air): 7 to 9 working days
- International Express (global): 3 to 5 business days
- Nigeria line, air freight: 8 to 10 days
- Nigeria line, sea freight: 45 to 55 days
What are the AnserX rates and maximum dimensions accepted?
AnserX does not publish fixed rate tables on its public website. Pricing is accessible through the company's TMS pricing portal or via direct inquiry with the sales team or customer service department. All rates are weight-based, calculated on whichever is greater between the actual weight and the volumetric weight of the shipment. For the FBA air transport service, volumetric weight is calculated at the 1:6000 ratio, where one cubic centimeter equals one six-thousandth of a kilogram. Additional charges including fuel surcharges apply to FBA shipments, and import duties and tariffs are excluded from all service prices except the Nigeria Specialized Line, where the rate is described as tax-inclusive.
Package weight and dimension limits vary by destination country for the small parcel service. The United States route accepts parcels up to 5 kilograms, with a maximum longest edge of 60 centimeters and overall dimensions of 60 by 40 by 40 centimeters. Japan allows up to 20 kilograms with a combined dimension total not exceeding 160 centimeters. European routes including the United Kingdom, France, Germany, Italy, and Spain accept between 3 and 5 kilograms depending on the specific destination, with country-specific dimension restrictions. Routes to Australia, Mexico, Brazil, and Chile accommodate 20 to 25 kilograms with larger dimension allowances. For FBA shipments, the per-piece maximum is 30 kilograms and no single dimension may exceed 1.2 meters.
- United States (small parcel): Maximum 5 kg; longest edge up to 60 cm; maximum dimensions 60 x 40 x 40 cm
- Japan (small parcel): Maximum 20 kg; sum of all three dimensions not exceeding 160 cm
- United Kingdom, France, Spain, Germany, Italy (small parcel): Maximum 3 to 5 kg with country-specific dimension restrictions
- Australia, Mexico, Brazil, Chile (small parcel): Maximum 20 to 25 kg with larger dimension allowances
- FBA air transport (all routes): Maximum 30 kg per piece; maximum single-dimension length 1.2 meters
- Volumetric weight ratio (FBA): 1:6000, where 1 cubic centimeter equals 1/6000 kg
What are the AnserX delivery options?
For the small parcel service, delivery to the recipient address is carried out by a last-mile carrier partner in the destination country rather than by AnserX directly. In the United States, final delivery is typically completed by USPS following T86 clearance. In European markets, local national postal services or contracted regional carriers handle the last mile depending on the country. AnserX does not publish specific policies on recipient-initiated address changes after dispatch, delivery time-slot selection, or redelivery procedures for missed delivery attempts, as those processes are governed by the last-mile partner's own terms in each destination market.
The FBA transportation service delivers to a commercial address, specifically the Amazon fulfillment center designated in the seller's inbound shipment plan. Reception procedures at Amazon warehouse facilities follow Amazon's own receiving process rather than any procedures set by AnserX. For the Nigeria Specialized Line, the service is door-to-door to a named recipient address in Lagos, with AnserX covering both the international transit from China and the final delivery stage in Nigeria as part of a single end-to-end arrangement.
- United States last-mile: Typically USPS following T86 customs clearance
- European last-mile: Local national postal services or contracted couriers depending on the country
- Amazon FBA delivery: Direct to the specified Amazon fulfillment center address
- Nigeria Specialized Line: Door-to-door delivery to the recipient address in Lagos
- Customer service availability: Primary hotline available 24 hours; secondary line available from 9:00 to 24:00
What should I do if my AnserX parcel is lost or damaged?
AnserX does not publish a detailed claims procedure on its public website covering filing deadlines, required documentation formats, or compensation limits for lost or damaged shipments. As the company's services are directed primarily at business customers including cross-border merchants and e-commerce sellers rather than individual consumers, the claims process is understood to be handled through the commercial service agreement between AnserX and each business account. Merchants experiencing issues with a shipment are advised to contact the customer service team directly through the hotline or their designated account manager to initiate a claim investigation.
Compensation structures for lost or damaged parcels in Chinese cross-border small-parcel logistics typically reference the declared value of the shipment, with carrier-specific limits applying. The specifics of compensation terms should be clarified with the AnserX sales or account management team when opening an account. The primary customer service hotline operates on a 24-hour basis, and the company's order management system provides registered business customers with access to shipment records and service history that can support a claim.
- Primary hotline: 0755-2891 8474, available 24 hours a day
- Secondary hotline: 0755-2868-5256, available from 9:00 to 24:00
- Alternative contact: +86 131 2791 2789
- Online account management: Registered business customers can access shipment records and service history through the AnserX order management system
- Recommended first step: Contact the customer service hotline or designated account manager directly to open a claim investigation
Does AnserX handle international shipments and customs formalities?
AnserX's entire operation is built around international shipping from China, making customs clearance one of its primary competencies. The company advertises independent customs clearance capability, meaning it holds its own customs broker credentials in key destination markets rather than relying entirely on third-party agents. For the United States small parcel route, AnserX uses T86, or Entry Type 86, the informal entry pathway introduced by US Customs and Border Protection on September 28, 2019. T86 is designed for low-value e-commerce goods entering under the US de minimis threshold of $800 per person per day, allowing duty-free clearance. Entries are processed through the Automated Commercial Environment system and typically complete within 48 hours.
The FBA transportation service includes destination country customs clearance in the service price, but import tariffs and duties are explicitly excluded from the quoted rate and remain payable by the shipper. The Nigeria Specialized Line uses a double clearance model covering both Chinese export clearance and Nigerian import customs, with the full-service price described as tax-inclusive, meaning applicable duties and charges are bundled into the quoted rate. Across all service lines, AnserX prohibits shipments containing powders, liquids, pure batteries shipped without an accompanying device, and any items restricted under aviation regulations. On the Nigeria Specialized Line, sensitive goods including battery-containing items may be accepted under conditions permitted by applicable non-aviation regulations.
- US route customs method: T86 Entry Type 86, for shipments valued at $800 or below, typically cleared within 48 hours through CBP's Automated Commercial Environment
- FBA route customs: Destination clearance included in the service price; import duties and tariffs excluded and payable by the shipper
- Nigeria route customs: Double clearance covering Chinese export and Nigerian import procedures, with duties bundled into the tax-inclusive service price
- Prohibited items (all lines): Powders, liquids, pure batteries without an accompanying device, and items restricted under aviation regulations
- Nigeria line sensitive goods: Battery-containing items and goods with specific regulatory characteristics accepted where applicable regulations permit
Understanding tracking statuses
When tracking an AnserX shipment online, status updates reflect the parcel's progress through each stage of the journey from initial data registration in China to final delivery at the destination address. AnserX provides tracking directly through its own website and through third-party platforms including others. Tracking numbers follow a specific alphanumeric format, with confirmed examples such as BTYCN0049283964YQ, structured as a letter prefix, a two-letter country-of-origin code, a numeric sequence, and a two-letter suffix. AnserX is listed on under the carrier code "bty," derived from the BTY prefix used in its tracking number format.
Updates during the international transit leg and the final-mile delivery phase are generated by the respective carriers handling those segments, which means update frequency varies by destination country and local carrier. For some routes, there may be periods of several days without new status changes, particularly during international transit between China and the destination country's port of entry. The table below describes the main tracking events reported for AnserX shipments across its active service lines.
| Status | Description |
|---|---|
| Pending / Information Received | The shipment data has been submitted to AnserX's system, but the physical parcel has not yet been scanned into the logistics network. The seller has generated a shipping label and registered the order electronically, but the parcel has not yet been collected from the shipper's location. |
| Picked Up / Collected | The parcel has been collected from the shipper and received at an AnserX domestic processing facility. The shipment has entered the physical logistics network and is registered as accepted in the system. |
| In Transit (Domestic) | The parcel is moving within China toward an international departure hub or consolidation center. This status may appear multiple times as the shipment moves through intermediate handling points on the domestic leg before export. |
| Departed Origin Country | The parcel has cleared Chinese export customs and departed on an international flight or vessel toward the destination country. This marks the transition from the domestic Chinese leg to the international transit phase of the shipment. |
| In Transit (International) | The parcel is on the international transit leg between China and the destination country. Tracking updates may be infrequent during this phase, particularly on sea freight routes or routes with longer transit windows such as Brazil or Russia. |
| Arrived at Destination Country | The parcel has arrived in the destination country at the airport or port of entry. It has not yet cleared customs at this stage and is awaiting import examination by the local customs authority. |
| Customs Clearance in Progress | The parcel is undergoing import customs examination in the destination country. For US-bound shipments, this corresponds to processing through the T86 Entry Type 86 informal clearance pathway at US Customs and Border Protection. |
| Customs Cleared | The parcel has passed import customs inspection and has been released for onward delivery. It will be transferred to the last-mile carrier in the destination country for dispatch to the recipient address. |
| Out for Delivery | The parcel has been transferred to the last-mile delivery carrier in the destination country and is on the final route to the recipient address. In the United States, this typically means the shipment is with USPS for final delivery. |
| Delivered | The parcel has been successfully delivered to the recipient address. This status is confirmed by the last-mile carrier in the destination country and marks the completion of the shipment. |
| Delayed | The shipment has experienced an unexpected delay in transit. No specific cause is indicated by this status alone. Delays may relate to weather disruptions, carrier backlogs, or high-volume periods at processing or sorting hubs. |
| Stuck in Transit | The shipment has not shown movement in the tracking system for an extended period. This may indicate a temporary delay at a transit hub, a carrier backlog, or a gap in system updates rather than a physical problem with the parcel itself. |
| Return to Sender / Returned | The parcel is being returned or has been returned to the original sender. This typically occurs following multiple failed delivery attempts, refusal by the recipient, or rejection of the shipment during customs clearance at the destination. |
| Cancelled | The shipment has been cancelled before the delivery process was completed. This status appears when an order is voided prior to successful delivery through the logistics network. |
Where can I find my AnserX tracking number?
The AnserX tracking number is automatically sent when your package is shipped. As the recipient, you receive it by email, SMS, or directly on the order confirmation page of the retailer's website.
If you cannot find it in your notifications, log in to your customer account on the website where you placed your order. The tracking number can be found in your order history or in the section dedicated to ongoing deliveries.
Once you have this number, enter it in the search field to check your delivery progress and estimated arrival date.
Why isn't my AnserX package moving in the package tracking history?
When your AnserX package tracking hasn't updated for several days, several factors may explain this delay: customs formalities for international shipments, logistical incidents, or simply a delay in updating the information.
Before taking any action, verify that the delivery address provided during the order is correct. An error or incomplete information can slow down the shipping process. If the delay persists beyond the announced timeframe, contact AnserX customer service or the sender with your tracking number on hand. They will be able to precisely locate your package and, if necessary, open an investigation to determine the cause of the delay.
When I track my AnserX package, why does it show as "returned"?
A "returned" status means that the package has been sent back to the sender. Several situations can explain this return:
The delivery driver was unable to identify the recipient due to an incorrect, illegible, or incomplete address missing essential information (apartment number, access code, etc.).
After several unsuccessful attempts and in the absence of collection within the allotted time, the package is automatically returned to its origin point.
The recipient did not collect the package from the post office or pickup point within the holding period, usually 15 days.
For international shipments, missing or incomplete documents or an incorrect value declaration can result in customs clearance refusal and the return of the package.
If your package shows this status, contact the sender or AnserX customer service to find out the exact reason for the return and agree on a solution: a new shipment or refund according to the seller's terms.
Why does the AnserX parcel tracking timeline indicate that my order cannot be found?
If no information appears when tracking your AnserX package, several causes are possible:
Make sure that the number entered matches exactly the one provided by the sender. A single character error prevents the package from being identified.
Tracking information is only available once the package has been picked up by AnserX. A delay of 24 to 48 hours may occur between the notification being sent and the first status update.
Temporary malfunctions can sometimes affect the online tracking system. In this case, try again later or contact AnserX customer service for assistance.