Anteraja tracking

What is Anteraja?

Anteraja is a courier and last-mile delivery company based in Jakarta, Indonesia, operating under its legal name PT Tri Adi Bersama. The company was founded in March 2019 as a wholly owned subsidiary of PT Adi Sarana Armada Tbk , ASSA, a publicly listed transportation and logistics conglomerate traded on the Indonesia Stock Exchange. Anteraja entered the market specifically to serve Indonesia's fast-growing e-commerce sector, competing against established operators by investing heavily in digital infrastructure, a real-time tracking system, and technology-driven operations from its earliest days.

ASSA itself was established on December 17, 1999, originally under the name PT Quantum Megahtama Motor, before taking its current form through a series of renamings. The company is part of the Triputra Group, a conglomerate founded by Theodore Permadi Rachmat, known widely as TP Rachmat, a veteran Indonesian industrialist who previously held senior positions at Astra International before establishing Triputra. This corporate parentage gave Anteraja access to ASSA's existing fleet management expertise and established logistics infrastructure from the outset accelerating network expansion during the company's early operational years.

• Founded: March 2019, as a subsidiary of PT Adi Sarana Armada Tbk (ASSA)
• Legal entity: PT Tri Adi Bersama
• Headquarters: Jakarta, Indonesia
• Parent company: PT Adi Sarana Armada Tbk (ASSA), part of the Triputra Group controlled by TP Rachmat
• Stock exchange: Parent company ASSA is listed on the Indonesia Stock Exchange under the ticker ASSA.JK
• Revenue growth: 841.99% in 2020, rising from IDR 84.37 billion to IDR 794.72 billion in a single year
• Quarterly revenue: IDR 1.54 trillion in the first quarter of 2022
• Daily package volume: Surpassed 300,000 packages per day in 2020
• Service points: More than 600 Anteraja Points spread across Indonesia
• Technology platform: TiDB distributed SQL database, replacing a fragmented architecture of 40 separate legacy databases
• Courier branding: Field couriers are branded as SATRIAs, an acronym representing values of security, safety, trust, kindness, integrity, and reliability
• Halal certification: Obtained by Anteraja and ASSA Logistik in November 2023
• Mobile applications: Available on both Google Play Store and Apple App Store
• Customer service: Available 24 hours a day by phone

The COVID-19 pandemic became the most significant catalyst in Anteraja's short history. As Indonesian consumers shifted en masse toward online shopping during 2020, demand for courier services across the country surged sharply. Anteraja's revenue growth of 841.99% that year placed the company among the fastest-growing logistics operators in Southeast Asia. By the end of 2020, Anteraja accounted for 24.71% of ASSA's total revenue, rising from just 3.45% at the end of 2019, establishing it as the second-largest revenue contributor within the group in under two years of operation.

On the technology side, Anteraja's migration from 40 separate legacy databases to the TiDB distributed SQL platform was a major technical upgrade that enabled the company to handle rapidly increasing transaction volumes without performance degradation. The migration delivered 50% faster response times during peak periods and reduced database infrastructure costs by up to 70%. The company also signed a strategic cooperation agreement with MOSTRANS in September 2023 to extend its B2B logistics portfolio, and obtained halal certification the following November, opening access to logistics services for halal-certified product categories across Indonesia's Muslim-majority consumer market.

Which countries does Anteraja deliver to?

Anteraja operates exclusively as a domestic carrier within Indonesia and does not run its own direct international delivery network. Its coverage extends across the Indonesian archipelago, with active service in all provincial capitals and more than 600 Anteraja Points distributed throughout the country. The network is densest on Java Island where coverage reaches to the sub-district level in many areas, allowing for last-mile delivery in both urban centers and rural communities across the most populous island in the country.

The Jabodetabek metropolitan area, which encompasses Jakarta, Bogor, Depok, Tangerang, and Bekasi, represents Anteraja's most developed operational zone. Within this region, the company offers its fastest service tiers and maintains the highest concentration of couriers and service points. This metropolitan density reflects the broader pattern of Indonesian e-commerce activity, which remains heavily weighted toward Java's major urban centers where the majority of online sellers and buyers are located.

• Java Island: Coverage down to sub-district level in many areas; same-day and next-day services available within the Jabodetabek metropolitan area
• Sumatra: Service available in major cities and all provincial capitals
• Kalimantan: Coverage in principal urban centers, with ongoing expansion to wider areas
• Sulawesi: All provincial capitals and major cities served
• Eastern Indonesia: Active expansion toward Papua and surrounding provinces as part of the company's stated archipelago-wide coverage strategy
• International destinations: Not served through Anteraja's own network; international deliveries are handled through third-party carrier partnerships

Anteraja has publicly stated its goal of replicating its operational model from the Jabodetabek core outward to cover urban, suburban, and rural areas from Aceh in the far west to Papua in the far east. Delivering across an archipelago of more than 17,000 islands presents specific logistical challenges, and the pace of network expansion outside Java reflects the company's longer-term strategy of building a national footprint rather than concentrating exclusively on the highest-density commercial corridors. Inter-island deliveries are treated as standard domestic shipments and carry no customs requirements.

What are the Anteraja services and delivery times?

Anteraja structures its delivery portfolio around five distinct service tiers, ranging from same-day express delivery within select city zones down to flat-rate economy shipping for high-volume e-commerce sellers. Each tier is defined by specific speed commitments, weight limits, and geographic availability. The company also operates a dedicated corporate logistics platform called BisnisAja, targeting registered business clients with delivery management tools and shipping cost monitoring capabilities.

• Same Day: Delivery within 8 to 15 hours of pickup; available in Jabodetabek and select other major cities; maximum weight of 7 kg; maximum dimensions of 30 x 30 x 30 cm; operates every day of the week
• Next Day: Delivery on the following business day after pickup; primarily available within the Jabodetabek metropolitan area; aimed at urgent shipments that fall outside the Same Day coverage window
• Regular: Standard nationwide service to all provincial capitals and many cities across Indonesia; delivery in 1 to 3 business days; supports packages up to 50 kg; operates Monday through Saturday with no Sunday deliveries
• Economy: Flat-rate service for packages up to 5 kg; originally launched in partnership with the Shopee e-commerce platform; designed for high-volume sellers who need predictable per-shipment costs; no Sunday deliveries
• Cargo: Service for heavier or bulkier shipments that exceed standard parcel tier weight limits; available without Sunday delivery restrictions
• BisnisAja: B2B corporate platform for registered business clients; includes operational management dashboards and automated shipping cost analysis tools; targets micro, small, and medium enterprises as well as larger corporate shippers

The Same Day service is Anteraja's most time-sensitive tier, committing to delivery within 8 to 15 hours from the moment a SATRIA courier collects the package. This service is limited to select city areas where courier density and routing capacity can support that timetable, with Jabodetabek as the primary zone. Package dimensions and weight are strictly capped at 30 cm on each side and 7 kg total, which effectively limits the service to smaller consumer goods and documents rather than large or heavy items.

The Regular service forms the backbone of Anteraja's network and provides the widest coverage across the country. Intra-city and short-distance routes, such as Jakarta to Bogor, typically complete in 1 to 2 business days. Deliveries to provincial capitals outside Java generally take 2 to 3 business days. The absence of Sunday operations for both Regular and Economy services is a practical consideration for sellers, as orders picked up on Saturdays will not move forward until Monday, effectively extending the delivery window by one calendar day for weekend shipments.

The BisnisAja platform extends Anteraja's offering beyond parcel delivery into a broader logistics management product. Corporate clients registered on the platform gain access to dashboards that track delivery performance in real time and analyze shipping cost data automatically. The company set a public target of acquiring 1,000 B2B customers through this platform. Through its September 2023 cooperation agreement with MOSTRANS, Anteraja extended its B2B capabilities further as part of the wider ASSA Logistik solutions portfolio, targeting freight and logistics needs that go beyond standard parcel delivery volumes.

What are the Anteraja rates and maximum dimensions accepted?

Anteraja calculates shipping charges based on the combination of origin and destination zones, the service tier selected, and the weight of the package. For packages with large physical volumes relative to their actual weight, dimensional weight may apply. In these cases, the billable weight is determined by whichever figure is higher between the actual weight and the calculated volumetric weight. This practice is standard across the Indonesian courier sector and reflects the cost of occupying space in a delivery vehicle relative to true physical weight.

• Regular service: Weight-based pricing by zone; maximum package weight of 50 kg; suitable for the widest range of e-commerce parcels and general goods
• Same Day service: Premium pricing tier; maximum weight of 7 kg; maximum package dimensions of 30 cm x 30 cm x 30 cm
• Economy service: Flat-rate pricing model for packages up to 5 kg; designed to offer predictable costs for high-volume e-commerce sellers, particularly those operating through Shopee
• Cargo service: For shipments exceeding standard parcel weight limits; pricing and dimension parameters determined on a per-shipment basis
• Dimensional weight: Applies where volumetric weight exceeds actual weight; the billable weight is the higher of the two figures
• BisnisAja clients: Access automated cost management dashboards that track and analyze delivery spending across all shipment tiers in real time

The Economy service's flat-rate model is a notable departure from standard weight-and-zone pricing. By offering a predictable per-shipment cost for packages up to 5 kg, Anteraja gives high-volume sellers on e-commerce platforms a simpler cost structure that reduces time spent on individual pricing calculations and makes it easier to incorporate shipping costs into product pricing. The service was initially rolled out through the Shopee platform before being made more broadly available, beginning from the Jabodetabek area and expanding outward from there.

What are the Anteraja delivery options?

Anteraja offers two primary methods for initiating a shipment. The first is courier pickup, where the customer requests a SATRIA courier through the Anteraja mobile application. The courier is committed to arriving at the pickup address within 2 hours of the request, at no additional charge. There is no minimum quantity required, meaning individual sellers can arrange a collection for a single parcel without paying a surcharge or meeting a volume threshold before a pickup will be accepted.

The second option is drop-off at an Anteraja Point, the company's branded service locations, of which there are more than 600 spread across Indonesia. For recipients, Anteraja's default delivery model is home delivery to the address provided at the time of shipment. If a delivery attempt fails because the recipient is unavailable, the courier will arrange a further redelivery attempt or hold the package at a nearby Anteraja Point for collection. If Anteraja damages a package or its label during transit, the company's stated policy is to return the item to the original sender.

• Courier pickup: Request via the Anteraja mobile app; SATRIA courier arrives within 2 hours; no minimum shipment quantity; no additional pickup fee charged
• Drop-off: Over 600 Anteraja Points across Indonesia available for package drop-off
• Home delivery: Standard delivery to the recipient's address as specified at time of shipment
• Failed delivery procedure: Redelivery arranged or package held at a nearby Anteraja Point for recipient collection
• Tracking channels: Real-time tracking via the mobile app, the official website tracking page, SMS notifications, and email updates; simultaneous tracking of up to 10 shipments supported
• Third-party integration: Tracking also accessible through and other aggregator platforms

The Anteraja mobile application is a central tool in the company's delivery model. Beyond requesting pickup and monitoring shipments, the app functions as the primary interface for both senders and recipients interacting with the service. The app is available on both iOS and Android devices. The ability to track up to 10 shipments simultaneously within the app is a practical feature for small and medium sellers managing multiple active orders at the same time without needing to check each tracking number individually.

What should I do if my Anteraja parcel is lost or damaged?

Anteraja's customer service team is available 24 hours a day by phone at (021) 5066-3333. Customers can also reach the support team by email through the official address listed on the Anteraja website. For social media-based inquiries and complaints, the company maintains active channels on Instagram under the handle @anteraja.id, on Facebook as official.anteraja, and on Twitter and X as @anteraja_id, with a dedicated customer care account also operating on Twitter and X under the handle @AnterajaCare.

• Phone support: Available 24 hours a day at (021) 5066-3333
• Email: Official customer service address listed on the Anteraja website
• Instagram: @anteraja.id
• Facebook: official.anteraja
• Twitter / X (general): @anteraja_id
• Twitter / X (customer care): @AnterajaCare, a dedicated handle for complaint handling and support inquiries
• Information to prepare: Tracking number (resi), full sender details, and full recipient details

When filing a complaint about a lost, delayed, or damaged package, customers are advised to have their tracking number, known in Indonesian as the resi, along with the full details of both the sender and recipient, ready before contacting the support team. Complaints can be submitted through any of the available channels. For packages damaged during transit due to Anteraja's handling, the company's stated policy is to return the item to the original sender. For lost or significantly delayed packages, customers are directed to contact the support team as promptly as possible to initiate an investigation, with specific compensation terms and documentation requirements handled on a case-by-case basis.

Does Anteraja handle international shipments and customs formalities?

Anteraja is primarily a domestic Indonesian carrier. Its core service portfolio, covering the Regular, Same Day, Next Day, Economy, and Cargo tiers, is designed entirely for delivery within Indonesia. The company does not operate its own direct international delivery network and maintains no physical logistics infrastructure outside the country. For customers who require international delivery, Anteraja arranges shipments through partnerships with international carriers rather than using its own routing capacity.

For international deliveries handled through these partnerships, estimated transit times range from 7 to 14 business days depending on the destination country and the partner network involved. Specific details on which international destinations are covered, how customs duties and taxes are handled, what documentation is required for cross-border shipments, and which categories of goods may be restricted or prohibited for international transport are not detailed in publicly available materials. Customers planning international shipments should contact Anteraja's customer service directly to confirm the scope and terms applicable to their specific destination.

• International capability: Available through third-party carrier partnerships, not through Anteraja's own network
• International delivery time: Estimated 7 to 14 business days depending on destination and partner network
• Customs handling: Specific terms, duties, and documentation requirements should be confirmed with Anteraja customer service prior to shipment
• Domestic inter-island shipments: No customs requirements; all deliveries between Indonesian islands are treated as standard domestic shipments

For domestic shipments within Indonesia, including deliveries between different islands of the archipelago, no customs formalities apply. All inter-island deliveries follow the same procedures and timelines as intra-island domestic delivery. This applies equally to routes between Java and Sumatra, Kalimantan, Sulawesi, and the eastern provinces. The absence of customs requirements within the domestic network means that no import declarations, customs forms, or duty payments are involved for any shipment that remains within Indonesian territory.

Understanding tracking statuses

When tracking an Anteraja parcel, the status updates displayed correspond to checkpoint scans made by staff or couriers at physical locations along the delivery route. The system does not update continuously between scans but reflects each moment the package is physically processed at a facility, hub, or transfer point. These statuses allow senders and recipients to follow the progress of a shipment from collection through to final delivery. Below are the main statuses and their meanings.