Averitt Express tracking

What is Averitt Express?

Averitt Express is an American freight transportation and supply chain management company headquartered in Cookeville, Tennessee. The company operates as one of the country's leading providers of less-than-truckload shipping and integrated logistics services, covering a full range of capabilities from LTL and truckload to dedicated contract carriage, intermodal transportation, international freight forwarding, port logistics, and distribution and fulfillment. Averitt markets itself under the tagline "The Power of One," a reference to its philosophy of serving customers through a single integrated provider rather than requiring separate relationships with multiple freight carriers.

The origins of Averitt Express trace back to 1958, when Thurman Averitt founded the business in Livingston, Tennessee as Livingston Merchant's Co-Op. The company was incorporated as Averitt Express in 1969. The defining moment in its history came on October 1, 1971, when Gary Sasser, then a dock worker in his early twenties making regular deliveries in Nashville, approached Thurman Averitt about purchasing the business. At the time of the sale, the company consisted of just two associates, three tractors, and five trailers, and operated a single service center in Nashville. Sasser agreed to the purchase and took ownership, beginning what would become a decades-long transformation of the carrier.

Under Sasser's ownership, Averitt expanded steadily across the southeastern United States. The corporate offices relocated to Cookeville, Tennessee in 1981, the same year the company launched full truckload services and established a national accounts unit. The first service center outside Tennessee opened in Atlanta, Georgia in October 1982, and by 1989 annual revenue had surpassed the $100 million mark for the first time, with Averitt opening its first offshore service center in Puerto Rico in 1993. The company went on to establish a national customer service call center in 1995, a logistics unit in 1996, and a dedicated contract carriage unit in 1997.

• Originally founded: 1958 as Livingston Merchant's Co-Op by Thurman Averitt in Livingston, Tennessee
• Incorporated as Averitt Express: 1969
• Current ownership established: October 1, 1971, when Gary Sasser purchased the company
• Headquarters: Cookeville, Tennessee, USA
• Chairman and CEO: Gary D. Sasser
• Fleet: Approximately 4,600 tractors and 15,000 trailers across the system-wide network
• Workforce: More than 9,000 associates
• Operating locations: 143 service centers, more than 40 distribution and fulfillment centers, and over 2.4 million square feet of distribution space
• On-time delivery performance: 99% or better across the LTL network, as reported by the company
• Customer service: 24/7 national call center in Cookeville, Tennessee

Averitt's positioning in the freight market is built on a combination of regional depth in the South and genuine national reach. The company has been voted the top regional LTL carrier in the southeastern United States numerous times, and its service coverage in that region is among the most detailed of any carrier operating there. Its primary customers are business-to-business shippers in retail, manufacturing, e-commerce, and consumer goods. In contrast to the largest national mega-carriers, Averitt offers the ability to consolidate warehousing, fulfillment, drayage, LTL, truckload, intermodal, and international forwarding under a single account relationship, with one invoice and one technology platform.

Which countries does Averitt Express deliver to?

Averitt Express has its densest network in the southeastern United States, where it has historically maintained the largest concentration of service centers. The company's LTL distribution network spans more than 100 distribution centers across 18 states in the continental United States, with particularly strong coverage throughout the South. For domestic North American freight, Averitt's LTL network extends across the full contiguous United States as well as Canada and Mexico. The company holds the security and customs certifications required to move freight across the borders of all three countries under the United States-Mexico-Canada Agreement framework.

Averitt also serves Puerto Rico through an offshore service center that has been in operation since 1993, and the company handles freight to the broader Caribbean region. For cross-border Mexico operations, Averitt maintains a service center in Laredo, Texas, which is one of the highest-volume commercial border crossing points between the United States and Mexico. The Laredo facility, along with additional Texas locations in Grand Prairie and Houston that opened in 2021, supports freight moving in both directions across the U.S.-Mexico border.

Through its international freight forwarding division, Averitt extends its reach to more than 100 countries and more than 300 international destinations worldwide. The company's Asia Express program provides weekly LCL ocean import service from consolidation points throughout Asia, routing cargo through the ports of Los Angeles and Long Beach before moving inland by rail to bonded service centers in Memphis, Tennessee and Dallas, Texas. For outbound international shipments, Averitt's forwarding team manages ocean and air freight to destinations across all major global regions.

• Southeastern United States: Primary network concentration, with the highest density of service centers across states including Tennessee, Georgia, Alabama, Mississippi, Florida, and the Carolinas
• Continental United States: Full coverage of all 48 contiguous states through the LTL and truckload network
• Canada and Mexico: Cross-border LTL and truckload service under the USMCA framework, with key Mexico operations anchored at the Laredo, Texas border crossing
• Puerto Rico and Caribbean: Offshore service through the Puerto Rico service center established in 1993
• Asia: Weekly LCL import service from consolidation points throughout Asia, routed through Los Angeles and Long Beach to bonded service centers in Memphis and Dallas
• Worldwide international: Ocean and air freight forwarding to more than 100 countries and more than 300 international destinations through the freight forwarding division

What are the Averitt Express services and delivery times?

Less-than-truckload shipping is Averitt's core service, allowing multiple shippers to share trailer space on a single truck. This makes LTL practical for freight that does not fill an entire trailer and would be too costly to move as a full truckload. Averitt's LTL network covers the full United States, Canada, and Mexico. Standard regional LTL shipments within the southeastern United States typically transit in 1 to 2 business days. For longer-haul shipments across the country, standard transit times range from 2 to 5 business days, with Averitt's Express Lanes service capable of reducing transit to as low as 2 days for certain origin-destination pairs in the 600-to-1,500-mile range.

Averitt's guaranteed LTL delivery tiers commit the carrier to a specific delivery time on the final day of the published standard transit window. The Guaranteed by Noon tier commits to delivery by noon, and the Guaranteed by 5 p.m. tier commits to delivery by 5 p.m. Both options apply to standard dock-to-dock LTL shipments, and the upgrade charge is refunded if Averitt fails to meet the committed time. For tighter requirements, Averitt's expedited division handles time-critical freight through exclusive truck use in configurations ranging from cargo van to straight truck, refrigerated, flatbed, and 53-foot dry van. Expedited rate quotes receive a response within 30 minutes of the request.

• Less-than-truckload (LTL): Standard service for freight that does not fill an entire trailer, covering the full continental United States, Canada, and Mexico, with transit times of 1 to 5 business days depending on distance
• Guaranteed by Noon: LTL upgrade committing to delivery by noon on the final day of the standard transit window, with the upgrade charge refunded if the commitment is not met
• Guaranteed by 5 p.m.: LTL upgrade committing to delivery by 5 p.m. on the final day of the standard transit window, on the same refund terms as the Guaranteed by Noon option
• Expedited LTL and exclusive truck: Time-sensitive service with rate quote responses within 30 minutes, available in configurations from cargo van to 53-foot dry van and flatbed
• Full truckload: Dry van, flatbed, and brokered truckload capacity for freight filling an entire trailer, operating over a fleet of more than 15,000 trailers system-wide
• Dedicated contract carriage: Committed truck capacity and drivers under Averitt management, serving shippers with consistent, predictable freight volumes, established as a service line in 1997
• Intermodal transportation: Container On Flat Car and Trailer On Flat Car rail configurations as a cost alternative to over-the-road trucking for longer-haul shipments
• PortSide services: Averitt's proprietary port logistics solution combining container drayage, transloading, value-added services, warehousing, and inland distribution
• Distribution and fulfillment: Shared-space and dedicated fulfillment at more than 40 centers covering over 2.4 million square feet nationwide
• International freight forwarding: Ocean FCL and LCL and air freight for both imports and exports, including the Asia Express weekly LCL import program from Asia
• Cross-border shipping: Specialized logistics for freight moving between the United States, Canada, and Mexico under USMCA certifications
• Temperature-controlled shipping: Refrigerated truck capacity for goods requiring climate control during transit

Averitt's PortSide service integrates several capabilities that importers would otherwise need to source from separate vendors. The service covers container drayage from port facilities to regional destinations, cargo transloading at dedicated facilities, and value-added services including assembly, sorting, kitting, labeling, packaging, and palletization. Onward distribution is handled via LTL, truckload, or rail depending on the destination. This combination allows cargo to move from a port container directly into Averitt's distribution network without the coordination complexity of managing multiple logistics providers independently.

For international ocean imports from Asia, the Asia Express program runs on a weekly fixed schedule with containers consolidated throughout Asia and routed through Los Angeles and Long Beach. From those ports, cargo moves by rail to bonded Container Freight Station service centers in Memphis, Tennessee and Dallas, Texas, where in-house customs brokers handle clearance before the freight is released for inland distribution. Averitt describes the transit time savings for this service at up to 10 days shorter than traditional import routing, which is a meaningful difference for supply chains managing inventory on tight schedules.

What are the Averitt Express rates and maximum dimensions accepted?

Averitt calculates LTL freight rates based on a combination of factors including shipment weight, physical dimensions, freight class, origin and destination, and any additional service options selected. Freight class is a standardized classification system used across the LTL industry that groups shipments by four characteristics, namely density, stowability, handling requirements, and liability. Class assignments have a direct effect on the base rate applied to a shipment, which is why accurate weight and dimension information matters when generating a quote. Averitt's stated policy is that the quoted rate will not deviate from the amount given unless the actual weight or dimensions of the shipment differ from what was provided at quoting.

Rates for Averitt LTL accounts are negotiated individually with each customer based on shipping volumes, lanes, and freight characteristics. There is no single published tariff that applies uniformly to all shippers. For guaranteed delivery upgrades, an additional charge applies on top of the base LTL rate. For expedited exclusive-truck services, pricing is lane- and configuration-specific and is quoted on demand with a 30-minute response time. Truckload pricing follows standard per-mile or per-load market rates negotiated at booking or through contract arrangements.

• Pricing basis: Account-specific contract rates based on weight, dimensions, freight class, origin, destination, and selected service options
• Freight class: Determined by the standardized LTL classification system, accounting for density, stowability, handling requirements, and liability
• LTL weight range: Typically from approximately 45.4 kg up to roughly 10,000 to 20,0 kg per shipment
• Full truckload: For freight volumes exceeding LTL thresholds, handled via dry van or flatbed equipment on a per-load pricing basis
• Guaranteed delivery premium: Additional fee on top of the standard LTL rate for Guaranteed by Noon or Guaranteed by 5 p.m. upgrades, refunded if the commitment is not met
• Expedited quoting: Rate quotes for exclusive-truck expedited services provided within 30 minutes of request, based on specific lane and equipment configuration

What are the Averitt Express delivery options?

Averitt Express is primarily a business-to-business freight carrier, and the majority of its deliveries go to commercial docks, warehouses, distribution centers, and business addresses rather than residential locations. Standard dock-to-dock LTL deliveries are made during normal business hours without a signature requirement unless the customer has specifically requested one. Additional service options are available for freight that requires more than basic dock delivery, including lift gate service, inside delivery, and appointment-scheduled delivery windows for locations with specific receiving requirements.

For customers using Averitt's Distribution and Fulfillment network, the company can receive inbound freight at its own fulfillment centers, manage inventory on behalf of customers, and coordinate outbound distribution as part of a broader managed logistics program. This allows shippers to consolidate inbound and outbound freight flows through Averitt rather than maintaining a separate third-party warehouse relationship. The fulfillment network covers more than 2.4 million square feet at over 40 locations across the country, positioned near major ports and intermodal hubs to support efficient drayage and inland distribution.

• Standard dock-to-dock delivery: LTL delivery to commercial docks and business addresses during normal business hours
• Guaranteed delivery options: Guaranteed by Noon and Guaranteed by 5 p.m. upgrades available for dock-to-dock LTL shipments on published lanes
• Expedited exclusive-truck delivery: Customized scheduling for time-critical shipments using dedicated vehicles ranging from cargo van to 53-foot dry van or flatbed
• Appointment delivery: Scheduled delivery windows available as an additional service option for shipments requiring specific timing at the destination
• Distribution and fulfillment center delivery: Inbound freight received and stored at Averitt-operated fulfillment centers, with outbound distribution managed as part of a logistics program
• PortSide delivery: Drayage from port facilities followed by transloading and distribution into Averitt's inland network via LTL, truckload, or rail
• EDI integration: Electronic Data Interchange support for enterprise customers managing shipments through transportation management systems

Averitt's online customer portal allows shippers to monitor shipments in real time, view tracking status updates, and manage their accounts without contacting the call center. The company also provides an embeddable tracking widget that businesses can integrate into their own customer-facing systems, giving recipients direct visibility into inbound freight status without redirecting them to the carrier's site. For shipments that require personal assistance at any hour, the 24/7 national call center in Cookeville, Tennessee is available around the clock.

What should I do if my Averitt Express parcel is lost or damaged?

When an Averitt Express shipment arrives with visible damage, the most important step is to note the damage on the delivery receipt at the time the freight is accepted from the driver. This notation creates a contemporaneous record that damage was present at the moment of delivery, which is critical for establishing the condition of the freight when it left Averitt's possession. Accepting a shipment without noting visible damage on the receipt can make the subsequent claims process significantly more difficult to resolve in the customer's favor.

For damage discovered only after opening the freight, most carriers including Averitt apply a five-day window from the delivery date within which a concealed damage claim must be filed. Inspecting inbound freight promptly after receipt and documenting any damage with photographs is therefore an important operational habit. Once a claim is submitted with proper documentation, Averitt's claims team has 30 business days to acknowledge it and assign a unique claim number for tracking purposes. The carrier then has 120 days from the date the claim is received to provide a final approval or denial decision.

• Visible damage at delivery: Note the damage on the delivery receipt before signing to create a record of the condition at the moment of delivery
• Concealed damage: File a claim within five days of delivery, inspect freight as soon as possible after receipt, and document damage with photographs
• Claim acknowledgment: Averitt's claims team has 30 business days from submission to acknowledge a claim and assign a tracking claim number
• Claim resolution timeline: Averitt has 120 days from the date the claim is received to provide a final approval or denial decision
• Online claims management: Claims can be filed and tracked through Averitt's online customer portal, reducing the need for phone-based follow-up at each stage of the process
• Customer support: Averitt's 24/7 national call center in Cookeville, Tennessee is available at any hour for claims assistance and shipment inquiries

Does Averitt Express handle international shipments and customs formalities?

Averitt Express operates a dedicated international freight forwarding division that handles both inbound and outbound international cargo. The division provides ocean freight in Full Container Load and Less than Container Load formats, air freight, and customs clearance services. Averitt employs an in-house team of licensed customs brokers who manage the regulatory paperwork and compliance requirements for cargo entering the United States. This in-house customs capability is designed to work directly with Averitt's PortSide drayage and inland distribution services, allowing cargo to move from a U.S. port of entry through customs and into Averitt's domestic distribution network within a single coordinated program.

The Asia Express program is Averitt's most structured international import offering. It operates on a weekly fixed schedule, with LCL shipments consolidated at origin points throughout Asia, loaded at Asian ports, and routed to Los Angeles and Long Beach. From those ports, cargo travels by rail to bonded Container Freight Station service centers in Memphis, Tennessee and Dallas, Texas, where Averitt's customs team handles clearance before releasing the freight for inland distribution. Averitt describes transit time savings for this service at up to 10 days shorter than traditional import channels. For air freight, Averitt's international team manages consolidation, customs clearance, airport pickup, and final delivery within the United States.

• Ocean freight: Full Container Load and Less than Container Load services for international imports and exports
• Air freight: International air cargo services including consolidation, customs clearance, airport pickup, and domestic delivery
• In-house customs brokerage: Licensed customs brokers employed by Averitt manage all regulatory compliance and clearance documentation for inbound cargo
• Asia Express program: Weekly LCL import service from Asia through Los Angeles and Long Beach to bonded CFS facilities in Memphis and Dallas, with transit times described as up to 10 days shorter than traditional channels
• North America cross-border: USMCA-certified logistics for freight moving between the United States, Canada, and Mexico, with key Mexico border operations at Laredo, Texas
• International forwarding network: More than 100 countries and more than 300 international destinations served through the freight forwarding division

For cross-border freight within North America, Averitt holds the security and customs certifications required to move cargo across U.S., Canadian, and Mexican borders under the USMCA framework. The company's service center in Laredo, Texas supports its Mexico cross-border operations, given that Laredo ranks among the highest-volume commercial vehicle border crossing points in the country. Duties, taxes, and restrictions on specific goods are governed by destination country regulations and applicable U.S. export control laws. Averitt's customs brokerage team advises customers on the requirements for specific trade lanes and manages the documentation process on their behalf.

Understanding tracking statuses

When tracking an Averitt Express shipment online, the system displays a series of status updates that reflect the position and condition of the freight as it moves through the network. Shipments are tracked using a PRO number, which is a 10-digit identifier assigned to each LTL shipment, or a Bill of Lading number. The PRO number is the primary identifier in Averitt's system and is sometimes labeled as the order number in the tracking interface. At each point in the transit network, the freight is scanned and the status updated, giving both the shipper and the consignee visibility into where the shipment stands at any given moment.