Azul Cargo Express tracking

What is Azul Cargo Express?

Azul Cargo Express is the logistics and express parcel delivery division of Azul Linhas Aéreas Brasileiras, one of Brazil's three major commercial carriers. The company functions as a distinct business unit within the Azul group, and its core competitive position rests on direct integration with the airline's passenger flight network, which connects more Brazilian cities than any other carrier. By using the belly-hold space of Azul's scheduled passenger aircraft alongside a dedicated freighter fleet the cargo division reaches destinations that surface-only logistics providers serve slowly or not at all, particularly in Brazil's North and Northeast regions.

Azul Cargo Express was founded in 2009 by Marlon Ramirez, the same year Azul Airlines launched its inaugural flights. The cargo unit was built from the start as a revenue-generating extension of the airline's existing operations, filling unused belly space on scheduled routes with parcels at marginal additional cost. As Azul Airlines expanded over the following decade to become Brazil's largest carrier by cities served and daily departures, the cargo division grew in parallel, adding franchise store locations and ground handling infrastructure across the country. By 2019, the company's e-commerce revenues were growing at 314% year-over-year, driven by rising domestic online retail demand.

• Founded: 2009, as the cargo division of Azul Linhas Aéreas Brasileiras, the same year the airline began operations
• Founder: Marlon Ramirez
• Headquarters: São Paulo, Brazil, with the primary operational hub at Viracopos International Airport, Campinas, São Paulo state
• Parent company: Azul Linhas Aéreas Brasileiras (Azul Brazilian Airlines)
• Monthly shipment volume: Over 1.5 million e-commerce and cargo shipments per month
• Store network: Over 350 franchise stores and terminals across Brazil as of the end of 2024, with a target of 400 or more by 2025
• Cities served: Over 5,000 cities in Brazil, with door-to-door service available to more than 4,200 locations
• Freighter fleet: Two Boeing 737-400 converted freighters, five Embraer E195 converted freighters, and two Airbus A321P2F freighters, as of early 2025
• Cargo terminal: Dedicated TECA terminal at Viracopos Airport in Campinas, inaugurated August 2023, adding 1,680 square meters of handling and storage capacity
• Technology platform: SmartKargo, a cloud-based cargo management and e-commerce logistics platform powering the company's parcel tracking and fulfillment operations
• IATA airline prefix: 577, used in air waybill numbers following the format 577-XXXXXXXX
• Key commercial partnerships: Mercado Libre (exclusive air-shipping partner in Brazil), Amazon Brazil, and FedEx Express (drop-off partnership since November 2021)

Two commercial agreements defined the company's standing in Brazilian e-commerce logistics. In August 2019, Azul Cargo Express signed an exclusive air-shipping agreement with Mercado Libre, making it the sole air carrier for the marketplace's Brazilian deliveries, a contract that came to represent roughly 10% of total cargo revenue. When the COVID-19 pandemic suspended passenger travel in 2020, the company converted passenger aircraft into temporary freighters and completed the world's first cargo conversion of an Embraer E195 jet certified by Brazil's civil aviation authority ANAC. By the second quarter of 2022, the cargo division's revenue had tripled compared to the equivalent period in 2019.

In October 2024, Azul Cargo Express received its first Airbus A321-200 Passenger-to-Freighter aircraft, a converted unit previously operated by China Southern Airlines, with a second unit following shortly afterward. Inaugural scheduled service for the A321P2F fleet launched in February 2025 on domestic routes connecting Viracopos in Campinas, Recife, and Manaus. Throughout 2024, the company opened 80 new stores, crossing 350 physical locations across Brazil. E-commerce is the company's primary stated growth driver, with the segment expected to represent up to 50% of total revenue, according to company statements made in 2024.

Which countries does Azul Cargo Express deliver to?

Azul Cargo Express operates the broadest domestic air cargo network in Brazil by number of cities served. The company delivers to over 5,000 Brazilian cities and municipalities, with door-to-door service reaching more than 4,200 of those locations. This breadth is made possible by Azul Airlines' passenger route network, which includes dozens of smaller regional airports in the country's interior that surface logistics companies serve only by road. More than 3,500 of those municipalities can receive a shipment within 24 hours of dispatch, a performance standard that road transport cannot match on comparable routes across Brazil's continental distances.

Brazil's geography creates particular challenges for domestic logistics operators. The Amazon basin occupies a vast portion of the country's northern territory, with limited road infrastructure and large distances between population centers. Azul Cargo Express addresses this directly by flying cargo into airports in Manaus and Belém, the main gateways to the Amazonian interior. The Amazon partnership was directed specifically at these northern cities, enabling two-day delivery for customers who would otherwise depend on surface routes that can add many days to transit times. The North region is among the most demanding logistics environments in all of South America.

• Southeast Brazil: Complete coverage of São Paulo, Rio de Janeiro, Minas Gerais, and Espírito Santo, representing the highest parcel shipment density in the country
• South Brazil: Paraná, Santa Catarina, and Rio Grande do Sul
• Center-West: Goiás, Mato Grosso, Mato Grosso do Sul, and the Federal District of Brasília
• Northeast Brazil: Bahia, Pernambuco, Ceará, and other northeastern states
• North Brazil: Amazonas, Pará, and other Amazon basin states, served by direct freighter routes into Manaus and Belém
• United States: Complete territory, via belly-hold capacity on Azul Airlines' long-haul passenger routes
• Portugal: Complete territory, via Azul Airlines' transatlantic route to Lisbon
• Argentina and Uruguay: Covered through Azul Airlines' regional international passenger services

All five of Brazil's macro-regions are served by the network. In the Southeast, the most densely populated commercial zone, high volumes move through São Paulo, Rio de Janeiro, and Minas Gerais. In the South, the industrialized states of Paraná, Santa Catarina, and Rio Grande do Sul are fully covered. The Center-West includes Goiás, Mato Grosso, and the Federal District of Brasília. In the Northeast, key states include Bahia, Pernambuco, and Ceará. In the North, dedicated freighter routes to Manaus and Belém provide the cargo frequency that passenger belly capacity alone cannot supply for those markets.

Internationally, Azul Cargo Express serves the United States and Portugal directly through belly-hold capacity on Azul Airlines' long-haul passenger routes. The company's international coverage also extends to Argentina and Uruguay through Azul's regional international services. For Brazilian shippers needing to send packages beyond those markets, the FedEx Express partnership provides broader worldwide reach. Customers drop off FedEx-labeled packages at any Azul Cargo franchise store location, with FedEx handling the international transit and customs clearance from that point at no additional surcharge for using an Azul Cargo location as the drop-off point.

What are the Azul Cargo Express services and delivery times?

Azul Cargo Express offers four main service tiers, each designed for a different combination of delivery urgency and customer type. The Premium service is the fastest option in the portfolio. It accepts packages at airport locations up to two hours before a scheduled flight's departure and delivers within 24 hours. This tier is intended for shipments where speed is the overriding factor, operating in a manner similar to what international express carriers classify as priority overnight service. Customers using Premium must drop off their packages at an Azul Cargo airport location rather than a retail store, given the tight loading window required.

The Expresso tier delivers within 48 hours to more than 4,800 cities across Brazil and includes both door-to-door pickup and door-to-door delivery. The E-com tier is structured as a customized commercial service for high-volume business shippers, principally e-commerce platforms and online retailers. Azul Cargo Express consultants develop tailored pricing proposals for these clients based on shipment volumes and distribution territories. The SmartKargo-powered network supports a 48-hour-or-better delivery commitment for up to 2,000 cities under this tier. Mercado Libre and Amazon Brazil are the most prominent E-com clients, with Mercado Libre alone representing roughly 10% of the cargo division's total revenue.

The Standard tier covers more than 4,000 Brazilian cities with delivery in up to five business days and is suited to non-urgent shipments where transit speed matters less than cost. Beyond these four tiers, Azul Cargo also accepts a range of specialized critical cargo categories under separate handling protocols. These include temperature-sensitive pharmaceutical materials, radioactive materials transported under regulatory certification, cut flowers from Holambra, semi-precious jewelry for export, and human remains. For large commercial volumes, palletized cargo service is available, with the A321P2F freighters providing 14 main-deck pallet positions and a maximum payload exceeding 30 metric tons per aircraft.

• Premium: Delivery within 24 hours. Package must be dropped off at an airport location up to two hours before the scheduled flight departure.
• Expresso: Delivery within 48 hours, covering more than 4,800 Brazilian cities with door-to-door pickup and delivery included.
• E-com: Customized service for high-volume business shippers, with delivery in 48 hours or better for 2,000 cities. Pricing negotiated individually through a commercial contract process.
• Standard: Delivery in up to five business days, covering more than 4,000 cities. Intended for non-urgent shipments where cost is the primary consideration.
• International shipments: Delivery guaranteed within 72 hours for the United States and Portugal, via Azul Airlines' long-haul passenger routes.
• Critical cargo: Specialized handling for pharmaceuticals, radioactive materials, cut flowers, jewelry for export, and human remains, each under dedicated procedures and documentation requirements.
• Palletized cargo: Large commercial shipments transported on pallets, with the A321P2F freighters carrying up to 14 main-deck pallet positions and a maximum payload exceeding 30 metric tons per flight.

What are the Azul Cargo Express rates and maximum dimensions accepted?

Azul Cargo Express calculates shipping rates using a combination of the shipment's actual weight, its volumetric dimensions, the origin and destination, and the service tier selected. The company applies a dimensional weight formula, which means that packages which are large relative to their physical weight are assessed according to the volumetric measurement rather than the scale weight. This approach is standard practice across air cargo carriers and reflects the fact that aircraft have tighter constraints on volume utilization than on weight alone, particularly on shorter domestic routes.

For the E-com service tier, rates are not published on any public schedule. Business clients receive a customized pricing proposal developed by Azul Cargo Express consultants following an assessment of their shipment volumes, distribution geography, and contract terms. For international shipments handled through the FedEx partnership, weight thresholds are set by FedEx's own service framework. Parcel service applies to individual units up to 68 kilograms. Shipments above that weight are classified as freight and handled under separate documentation and handling procedures. The two A321P2F freighters added to the fleet in late 2024 substantially expand total payload capacity on key domestic routes.

• Rate calculation basis: Actual weight or volumetric weight, whichever is greater, combined with origin, destination, and selected service tier.
• Dimensional weight formula: Applied when a package's volumetric measurement produces a higher weight than its physical scale weight, consistent with air cargo industry practice.
• E-com pricing: Not publicly listed. Customized proposals are negotiated between Azul Cargo Express consultants and business clients based on volume commitments and distribution needs.
• FedEx international parcel limit: Up to 68 kilograms per unit. Shipments above 68 kilograms are classified as freight under the FedEx service framework.
• Freighter payload capacity: Each Airbus A321P2F in the Azul Cargo fleet carries a maximum payload exceeding 30 metric tons, with 14 main-deck pallet positions per aircraft.

What are the Azul Cargo Express delivery options?

Azul Cargo Express delivers packages door-to-door as its standard model for the Expresso, E-com, and Standard service tiers. Pickup is arranged from the sender's address and delivery is made to the recipient's home or business location, without requiring either party to visit a store. For customers who prefer to handle drop-off in person, the company's franchise store network of over 350 locations throughout Brazil provides a convenient alternative. Stores are generally positioned in shopping centers and high-traffic commercial districts, serving both individual consumers and small business clients within easy reach.

The franchise store network also functions as a package collection point for recipients who prefer not to receive home delivery. Customers can arrange to pick up their shipment at a participating store rather than wait for a delivery attempt. For the Premium service tier, logistics work differently from the other tiers. Given the two-hour pre-departure loading window, packages must be brought directly to an Azul Cargo airport location rather than a retail store. The company's store locator, available through its website, helps customers find the nearest franchise location for drop-off, collection, or FedEx international package handling.

• Door-to-door delivery: Standard model for the Expresso, E-com, and Standard tiers. Pickup from the sender's address, delivery to the recipient's address.
• Franchise store drop-off: Packages can be deposited at over 350 locations across Brazil, typically situated in shopping centers and commercial areas.
• Store collection: Recipients can arrange to collect their package at a participating franchise store instead of receiving home delivery.
• Airport drop-off: Required for the Premium service tier. Package must be brought to an Azul Cargo airport location no later than two hours before the scheduled flight departure.
• FedEx drop-off: Azul Cargo franchise stores serve as authorized FedEx drop-off points for international shipments. No additional surcharge is applied at these locations.

What should I do if my Azul Cargo Express parcel is lost or damaged?

Claims for lost or damaged shipments must be submitted to Azul Cargo Express in writing within the timeframes established by aviation industry rules. For cargo shipments, the right to claim compensation is extinguished if the claim is not brought within two years from the date of actual delivery or from the date on which delivery should have been made. This two-year limitation period applies to both domestic and international cargo. Customers are advised to retain all shipment documentation from the point of dispatch, as this will be required if a claim becomes necessary.

When submitting a claim, the customer must present documentation that supports the substance of the loss or damage. Required materials include the original shipment receipt issued at the time of drop-off or pickup, proof of the package contents and their declared value at the time of shipment, and physical documentation of the damage or non-delivery, such as photographs of damaged packaging or a signed statement confirming non-delivery. Azul Cargo Express customer support is reachable by telephone at +55 (11) 4003-8399. For international FedEx shipments dropped off at Azul Cargo locations, FedEx Brazil handles claims through its own service channel, reachable at 0800 703 3339.

• Claim submission: Must be made in writing within the prescribed deadline. Verbal notifications are not sufficient to initiate a formal claim.
• Claim deadline: Two years from the date of actual delivery or from the date on which delivery should have been made, consistent with air cargo industry rules.
• Required documentation: Original shipment receipt, proof of contents and declared value, and evidence of damage or loss such as photographs or a signed non-delivery statement.
• Azul Cargo customer support: Reachable by phone at +55 (11) 4003-8399 for domestic shipments and general cargo inquiries.
• FedEx international claims: For packages handled through the FedEx drop-off partnership, claims are directed to FedEx Brazil, reachable at 0800 703 3339.

Does Azul Cargo Express handle international shipments and customs formalities?

Azul Cargo Express handles international shipments through two main channels. The first is direct belly-hold cargo on Azul Airlines' long-haul passenger routes, which connect Brazil to the United States and Portugal. On these corridors, cargo travels in the aircraft hold alongside passenger luggage, and the same flight schedule used for passenger bookings governs the cargo transit timing. The second channel is the FedEx Express partnership, through which customers in Brazil can send packages to international destinations worldwide by dropping them off at any Azul Cargo franchise store, after which FedEx assumes responsibility for the international shipment and final delivery.

Customs formalities differ depending on the channel used. For the FedEx service, FedEx manages customs clearance and the required export documentation as part of its standard international courier service. For direct cargo carried on Azul Airlines' own routes, Brazilian customs export procedures apply, including commercial invoices for goods of commercial value and standard export declarations. Personal correspondence does not require a commercial invoice. Declared values must reflect the actual value of the goods, as inaccurate declarations may result in the shipment being held at customs in the destination country.

Azul Cargo Express maintains a list of goods that cannot be accepted for shipment, consistent with ANAC regulations and for the FedEx international channel, with FedEx's global prohibited goods policy. Items not accepted under any service include narcotics and controlled substances, weapons and ammunition, explosive or flammable materials, counterfeit goods, pornographic materials, and products derived from endangered animal or plant species. Packages that are wet leaking, or emitting odors are also refused. Human organs, embryos, and body parts are excluded from standard services entirely. Human remains are accepted only under the dedicated critical cargo service, which requires specific documentation and certifications.

• Primary international corridors: United States and Portugal, served by belly-hold capacity on Azul Airlines' long-haul passenger flights.
• Additional international coverage: Argentina and Uruguay, through Azul Airlines' regional international passenger services.
• Global reach via FedEx: For all other international destinations, customers drop off FedEx-labeled packages at Azul Cargo stores. FedEx manages international transit and customs clearance from that point.
• Customs documentation for goods: Commercial invoices and export declarations are required for goods of commercial value. Personal correspondence is exempt from this requirement.
• Prohibited items: Narcotics, weapons, explosives, counterfeit goods, products from protected species, pornographic materials, and packages that are wet leaking, or emitting odors.
• Human remains: Accepted only under the critical cargo service with specific documentation and handling procedures. Human organs, embryos, and body parts are excluded from all standard services.

Understanding tracking statuses

Azul Cargo Express provides real-time parcel tracking through its own website and through the SmartKargo platform, which offers a dedicated tracking interface for Azul Cargo shipments. Both portals display the current shipment location, the full transit history, the flight the package was loaded onto, and estimated delivery information where available. Air waybill tracking numbers for cargo shipments follow the format 577-XXXXXXXX, using Azul's IATA airline prefix 577. Express parcel tracking numbers are assigned at the point of drop-off or pickup and can be entered into the carrier's tracking portal from that moment onward.

Third-party multi-carrier tracking services including have integrated the Azul Cargo Express tracking system, allowing customers to follow their packages on platforms they may already use for other carriers. The SmartKargo platform also supports automated tracking notifications sent directly to end customers as shipments progress through each stage of the delivery process. This feature is used extensively by merchants on the E-com tier, as it reduces the volume of inbound delivery status inquiries their customers would otherwise direct to the seller. Below are the main statuses that appear throughout the shipment journey and the meaning of each.