Best Express tracking

What is Best Express?

Best Express is the express delivery brand of BEST Inc., 百世集团, an integrated supply chain and logistics company founded in 2007 and headquartered in Hangzhou, Zhejiang Province, China. The company was established by Shao-Ning Johnny Chou, a technology executive with prior senior roles at Google China and UTStarcom. BEST did not begin as a courier but as a cloud-based supply chain software provider, receiving its initial Series A funding of USD 15 million from Alibaba Group and Foxconn Technology Group in 2008. That early relationship with Alibaba became central to the company's growth throughout the rise of Chinese e-commerce over the decade that followed.

The company entered express delivery in 2010 through the acquisition of Huitong Express (百世汇通), gaining an immediate foothold in China's rapidly growing parcel market. Growth in the years that followed was dramatic. BEST delivered 200 million parcels in 2012, and by 2016 that figure had reached 2.2 billion annually, representing a 93% compound annual growth rate over four years. By the time of its New York Stock Exchange listing in 2017, which raised USD 450 million, BEST held a 9.4% share of the Chinese express market.

In October 2021, the company sold its entire China domestic express business to J&T Express for approximately RMB 6.8 billion, transferring 87 transshipment centers and over 49,000 end-point branches in the process. The sale completed in December 2021 and led BEST to redirect its focus toward integrated supply chain management, domestic freight, and international logistics concentrated in Southeast Asia. In March 2025, the company completed a going-private transaction, with NYSE trading suspended on March 10, 2025, and the business becoming a wholly-owned subsidiary of BEST Global Partners, a private consortium that includes founder Chou, Alibaba Investment Limited, and Cainiao Smart Logistics Investment Limited.

• Founded: 2007, in Hangzhou, Zhejiang Province, China
• Founder: Shao-Ning Johnny Chou, previously a senior executive at Google China and UTStarcom
• Headquarters: Hangzhou, Zhejiang Province, China
• Original investors: Alibaba Group and Foxconn Technology Group, providing a USD 15 million Series A in 2008
• Stock market listing: New York Stock Exchange in 2017, raising USD 450 million under the ticker BEST
• China express divestiture: Domestic express operations sold to J&T Express in December 2021 for approximately RMB 6.8 billion, including 87 transshipment centers and over 49,000 branch locations
• Parent company (from March 2025): BEST Global Partners, a private consortium including founder Chou, Alibaba Investment Limited, and Cainiao Smart Logistics Investment Limited
• Technology platform: BEST Cloud, a proprietary SaaS logistics platform connecting warehouses, transport networks, franchisee partners, and end customers in a unified management system

One distinguishing element of BEST's operational model has been its investment in proprietary sorting technology. The company was the first Chinese logistics firm to deploy in-house developed automatic sorting machines achieving 99.9% accuracy, compared to approximately 80% for manual sorting. Before the 2021 divestiture, BEST ranked among the top four express carriers in China by parcel volume, with orders from the Alibaba network accounting for over 40% of its Chinese express shipments. In the years since, the company has concentrated its growth efforts on Southeast Asian markets, where its BEST Global Services segment was growing at over 30% year-on-year as of the third quarter of 2023.

Which countries does Best Express deliver to?

Best Express operates express delivery services across Southeast Asia, having built its international network progressively since entering Thailand as its first market outside China in early 2019. BEST established over 500 service stations in Thailand and introduced next-day delivery in major urban and commercial areas. Vietnam followed in October 2019, with same-day delivery available in Ho Chi Minh City and Hanoi. Malaysia, Singapore, and Cambodia were added during the second quarter of 2020, and the Philippines and Indonesia joined the network in the first half of 2023.

As of September 2023, BEST's Southeast Asian express network comprised 33 self-operated sorting centers, over 1,200 service points, and 47,000 square meters of warehousing area. In Malaysia, the company opened a 220,000 square meter sorting facility in Selangor in 2024, reflecting a significant long-term investment in that market. Within China, BEST's freight and supply chain operations cover all provinces and major cities, including remote areas such as Xinjiang and Tibet through a franchisee-based network supported by the BEST Cloud platform.

• Thailand: Entered early 2019, with over 500 service stations and next-day delivery in major urban areas
• Vietnam: Entered October 2019, with same-day delivery available in Ho Chi Minh City and Hanoi
• Malaysia, Singapore, Cambodia: All entered in Q2 2020; a 220,000 square meter sorting center was opened in Selangor, Malaysia, in 2024
• Philippines and Indonesia: Both entered in the first half of 2023
• China: Nationwide freight and supply chain coverage across all provinces and major cities, including Xinjiang and Tibet
• United States: Last-mile delivery handled in partnership with USPS
• United Kingdom: Last-mile delivery handled in partnership with Royal Mail
• Canada: Last-mile delivery handled in partnership with Canada Post

For destinations outside Southeast Asia, including the United States, United Kingdom, and Canada, BEST does not operate its own last-mile delivery infrastructure. The company uses a line-haul model in which it handles the international transport portion of the journey and transfers the shipment to a local postal carrier for final delivery in the destination country. This arrangement gives BEST's cross-border customers reach into major Western markets, and the tracking chain continues to function through the partner handoff, allowing customers to follow their shipments from origin through to the final delivery scan in the destination country.

What are the Best Express services and delivery times?

Best Express organizes its current operations around three core activities following the 2021 divestiture of its Chinese domestic express business. BEST Freight, 百世快运, is the company's largest segment by revenue, providing less-than-truckload freight delivery across China through a nationwide franchisee network. The service addresses shipments that fall between standard parcel courier handling and full truckload logistics, covering heavier or bulkier items that do not fill an entire vehicle. Rates follow standard LTL freight conventions based on freight class, shipment weight, and the distance between origin and destination.

BEST Supply Chain Management, 百世供应链, provides end-to-end logistics services covering warehouse management, order fulfillment for both business-to-business and business-to-consumer channels, inventory planning, and last-mile delivery coordination. The service integrates BEST's proprietary warehouse management system, order management system, and enterprise resource planning tools, giving clients real-time inventory visibility and order synchronization across sales channels. BEST Global Services, 百世国际, handles cross-border express delivery from China to Southeast Asian markets, serving major platforms including Lazada, Shopee, Sendo, Tiki, JD.com, and AliExpress, and was growing at over 30% year-on-year as of the third quarter of 2023.

• BEST Freight (百世快运): Less-than-truckload freight delivery across China through a franchisee network, designed for shipments too large for standard parcel services but not requiring a full truck
• BEST Supply Chain Management (百世供应链): End-to-end warehousing, order fulfillment (B2B and B2C), and last-mile coordination, integrating proprietary WMS, OMS, and ERP systems for real-time inventory and channel management
• BEST Global Services (百世国际): Cross-border express delivery from China to Southeast Asia, including small package express, warehousing, and fulfillment for e-commerce platforms, growing at over 30% year-on-year as of Q3 2023
• UCargo: Online truck-hailing and truckload capacity brokerage platform launched in 2016, enabling real-time bidding for full truckload capacity across China
• BEST Cloud Platform: Proprietary SaaS logistics platform available to both internal operations and external third-party logistics participants, used for network optimization, automated sorting, partner management, and supply chain visibility

Delivery times across BEST's Southeast Asian network vary by market. In Thailand next-day delivery is available in major urban and commercial areas. In Vietnam, same-day delivery is offered within Ho Chi Minh City and Hanoi for qualifying shipments. In Cambodia, pickup at a local service station within 24 hours is available in provincial capital cities where BEST operates. Cross-border shipments from China to Southeast Asian destinations typically take between 7 and 15 business days, with the final duration depending on the destination country and the time required for customs clearance.

What are the Best Express rates and maximum dimensions accepted?

Best Express calculates shipping charges based on shipment weight, package dimensions, the distance between origin and destination, and the service tier selected. The company applies the volumetric weight rule standard to the express industry, where the billable weight is the greater of the actual physical weight and the dimensional weight derived from the package's measurements. A large but light package may therefore be charged at a rate above what its physical weight alone would indicate.

• Maximum weight per shipment (Cambodia): 50 kg per individual parcel
• COD value range (Cambodia): Cash on Delivery amounts between USD 0.01 and USD 1,000 per shipment
• Insurance coverage range (Cambodia): Shipment insurance available for declared values between USD 75.01 and USD 500
• Freight pricing model (China): Less-than-truckload rates determined by freight class, shipment weight, and distance between origin and destination within the franchisee network
• Billable weight rule: The greater of actual weight and dimensional weight applies as the chargeable weight across all express services

Specific rate schedules are not published uniformly across all markets and are generally available through country-specific customer portals or via direct inquiry with local BEST service stations. Rates for BEST Global Services cross-border shipments from China to Southeast Asian destinations are typically set at the account level for regular e-commerce shippers, given the platform's orientation toward business customers rather than individual consumers. Pricing is displayed to two decimal places in the applicable local currency or in US dollars depending on the market.

What are the Best Express delivery options?

Home delivery is the standard model for Best Express across its Southeast Asian network. In Thailand Vietnam, Malaysia, Singapore, Cambodia, the Philippines, and Indonesia, shipments are routed directly to the recipient's address through BEST's own delivery agents and local last-mile partners. For recipients who prefer to collect packages in person, BEST's network of over 1,200 service points across the region provides a distributed pickup infrastructure. These service points also function as drop-off locations for customers sending outbound shipments.

• Home delivery: Available across all Southeast Asian markets as the default option, handled by BEST's delivery agents or local partners depending on the destination
• Service station pickup: Packages can be collected at any of over 1,200 BEST service points across Southeast Asia, which also accept drop-offs for outbound shipments
• Cash on Delivery: Supported in Cambodia with transaction amounts between USD 0.01 and USD 1,000 per shipment, allowing recipients to pay at the point of delivery
• Provincial capital delivery (Cambodia): Pickup at a service station within 24 hours is available in provincial capital cities where BEST has an established presence
• Customer contact options (Cambodia): Support accessible by phone, email, or via Line app messaging

Cash on Delivery is a particularly relevant feature in Southeast Asian markets where credit card and online payment penetration remains lower than in Western countries, and where many consumers prefer to pay at the moment of physical receipt. BEST's support for COD in Cambodia, with transaction values up to USD 1,000 per shipment, positions the carrier as a practical option for e-commerce sellers targeting customers who do not use digital payment methods. For China freight shipments, delivery is carried out to the consignee's address through the franchisee branch network, which covers all provinces including Xinjiang and Tibet.

What should I do if my Best Express parcel is lost or damaged?

Best Express offers shipment insurance in certain markets as a mechanism for compensation in cases of loss or damage during transit. In Cambodia, insurance is available for shipments with declared values between USD 75.01 and USD 500. Customers seeking to file a claim should retain all original packaging, labels, and documentation related to the shipment, as these are typically required when submitting a formal request to the carrier. Claim deadlines and documentation requirements vary by country and service type, so contacting the relevant local BEST office promptly after identifying a problem is advisable.

• China customer hotline: 95320, or +86 4009 565656 for international callers
• Malaysia customer hotline: +1800-22-8881
• Cambodia support channels: Accessible by phone, email, or via Line app messaging
• Insurance coverage (Cambodia): Available for declared values between USD 75.01 and USD 500 per shipment
• Tracking exception alerts: The BEST tracking system flags shipment exceptions such as customs holds or address problems, allowing customers to identify issues early and reach support before a delay compounds

If a tracking status shows an exception or a failed delivery attempt, customers should contact BEST's support team through the channel appropriate to their country without delay. For insured shipments, the carrier will require evidence of the declared value, such as a purchase invoice or receipt, along with the tracking number and shipment label details. The local BEST office or service station is the correct starting point for any formal compensation request, as claim procedures and resolution timelines differ between countries and service categories.

Does Best Express handle international shipments and customs formalities?

Best Express handles international cross-border logistics through its BEST Global Services, 百世国际, division, which focuses on the corridor between China and Southeast Asian markets. The service is designed for cross-border e-commerce sellers and manufacturers moving goods from Chinese origins to end consumers in Thailand Vietnam, Malaysia, Singapore, Cambodia, the Philippines, and Indonesia. Customs clearance is included within the cross-border service offering, with BEST coordinating the import process in each destination country, preparing the required documentation, and working with local customs authorities to clear shipments for onward delivery.

The range of prohibited items and required customs documents varies by destination country and follows local import regulations. Shippers using BEST Global Services for B2C e-commerce should provide accurate declared values and correct commodity descriptions on all customs paperwork to prevent clearance delays. For major platforms such as Lazada, Shopee, Sendo, Tiki, JD.com, and AliExpress, BEST manages the full logistics chain from the Chinese origin point through to delivery at the buyer's address in the destination market.

• Primary international corridor: China to Southeast Asia, covering Thailand Vietnam, Malaysia, Singapore, Cambodia, the Philippines, and Indonesia
• Customs handling: BEST Global Services coordinates import customs clearance in destination countries as part of the standard service offering
• E-commerce platforms served: Lazada, Shopee, Sendo, Tiki, JD.com, and AliExpress, among others
• Last-mile partners outside Southeast Asia: USPS for the United States, Royal Mail for the United Kingdom, and Canada Post for Canada
• End-to-end service depth (Cambodia): Cash on Delivery collection and shipment insurance are both available, indicating full management by BEST through to local payment collection at the point of delivery

For cross-border shipments destined for markets outside Southeast Asia, including the United States, United Kingdom, and Canada, BEST uses a line-haul approach. The company manages the international transport leg and transfers the parcel to a local postal carrier for final delivery in the destination country. USPS covers last-mile delivery in the United States, Royal Mail handles this in the United Kingdom, and Canada Post completes deliveries in Canada. The tracking chain across these handoffs allows customers to follow a shipment from its Chinese origin through to the final delivery confirmation provided by the local carrier.

Understanding tracking statuses

When tracking a Best Express shipment online, different status messages appear as the parcel moves through the network. These statuses can be checked through BEST's country-specific tracking portals as well as through third-party aggregator platforms including OrderTracker, and EasyParcel. For users of these aggregators, the relevant carrier identifiers are 800bestex for Chinese domestic legacy shipments, best-inc for global tracking, best-my for Malaysia, and best-th for Thailand. Tracking numbers most commonly consist of 11 numeric digits, though alphanumeric formats of 10 to 26 characters are also used, with some beginning with letters depending on shipment type and country of origin.