Better Trucks tracking
How to track my Better Trucks package?
To track a Better Trucks package, make sure you have the tracking number provided by the sender or the retailer. This unique code gives you access to all the information related to your shipment.
Enter this number in the search field and confirm. The most recent tracking data will be displayed automatically.
A detailed timeline then traces your package's journey: current location, completed transit stages, and estimated delivery date. This information is updated at each new stage, allowing you to follow your shipment's progress in real time.
About Better Trucks
Better Trucks is a domestic U.S. parcel carrier based in Downers Grove, Illinois that was founded in 2019. The company provides last-mile delivery services exclusively within the contiguous United States, offering standard liability coverage of up to $100 per shipment for lost or stolen packages.
How to contact Better Trucks?
If you are experiencing issues with the delivery process managed by Better Trucks, please do not hesitate to contact their customer support.
What should I do if my Better Trucks parcel is lost or damaged?
Better Trucks processes claims for lost or damaged packages through its customer support channels. The company's stated liability coverage is up to $100 per shipment for lost or stolen packages, which represents a standard declared-value model rather than automatic full-value coverage. If a shipment is lost or stolen and no additional insurance was purchased at the time of label creation, the maximum reimbursement available under the standard terms is $100. For higher-value shipments, merchants are responsible for arranging additional coverage through their shipping platform or a third-party insurance provider before dispatching the order.
Customer support is accessible by phone at (708) 316-9793, and the company also operates a Zendesk-based help center where merchants and recipients can submit support tickets and track the status of open inquiries through an online form. For merchants using EasyPost, label voiding is supported, which gives shippers a mechanism to cancel a shipment before it is tendered to Better Trucks and recover the label cost before any physical handling occurs.
Consumer review platforms and the Better Business Bureau profile for Better Trucks, listed under the company's Downers Grove, Illinois address, contain a number of complaints related to the claims process. Recurring themes in those complaints include difficulties reaching customer support, delays in resolving open claims, and disputes over reimbursement for packages classified as lost or stolen. These are challenges that appear across regional last-mile carriers generally, but they are relevant context for merchants deciding how to approach shipment coverage and customer service policies for orders routed through Better Trucks.
- Liability coverage: Up to $100 per shipment for lost or stolen packages under the standard service terms
- Phone support: (708) 316-9793
- Support portal: Zendesk-based help center where merchants and recipients can submit and track support tickets
- Label voiding: Supported through EasyPost, allowing merchants to cancel a shipment before tender and recover the label cost
- Higher-value shipments: Additional insurance coverage must be arranged separately, as the standard liability cap is $100 per shipment
Does Better Trucks handle international shipments and customs formalities?
Better Trucks does not offer international shipping services, as the company operates exclusively as a domestic U.S. carrier whose entire service footprint is contained within the contiguous United States. There are no international delivery tiers, no customs clearance capabilities, and no cross-border freight services in the Better Trucks product portfolio. Shippers requiring international parcel or freight delivery must use a separate carrier for that leg of the shipment, as Better Trucks has no mechanism to route packages beyond U.S. borders.
Because Better Trucks does not process international shipments, there are no customs forms, duties and taxes frameworks, prohibited items policies for cross-border goods, or international tracking integrations associated with the service. The company's Checkpoint address validation and geofenced delivery technology are designed for domestic U.S. residential addresses only. Merchants who ship both domestically and internationally through an integrated platform such as EasyPost or ShipStation would need to configure a separate international carrier for cross-border orders, as the Better Trucks integration handles domestic U.S. shipments exclusively.
Understanding tracking statuses
Better Trucks provides real-time parcel tracking through its own platform and through a network of third-party tracking services including EasyPost, 51Tracking, TrackShip. The company's tracking system is built around an open API architecture that supports webhook-based event notifications, meaning merchants can receive real-time push updates when a shipment status changes without needing to poll for new information. Each shipment is assigned a unique tracking number at the time of label creation, which can be used on the Better Trucks tracking page or in any of the supported third-party platforms to retrieve the full status history.
In markets served through partner carriers such as GLS in the West or Optima Overnight in New England additional intermediate or exception statuses reflecting partner carrier events may appear through certain third-party tracking integrations, and these statuses vary by platform and partner. The core Better Trucks statuses listed below reflect the primary events that appear during the lifecycle of a shipment in Better Trucks' directly operated markets, from the moment a label is generated through final delivery or return.
| Status | Description |
|---|---|
| Pending | The shipment record has been created and a tracking number has been assigned, but the package has not yet been picked up or inducted into the Better Trucks network. No physical handling has occurred at this stage. This status typically appears immediately after a label is generated through Better Trucks' API or a connected platform. |
| In Transit | The package has been accepted into the Better Trucks network and is actively moving toward its destination. This status may be updated as the parcel passes through a sortation center and advances through the routing process toward the delivery market. |
| Out for Delivery | The package has been loaded onto a delivery vehicle and is with a Better Trucks driver. Delivery is expected on the same day this status appears. The geofenced delivery scan mechanism is active at this stage, meaning the final delivery confirmation will only register when the driver is physically within the defined radius of the destination address. |
| Delivered | The package has been successfully delivered to the destination address. Because Better Trucks uses geofenced delivery scanning, this status is recorded only when the driver was physically present at or near the confirmed delivery address at the moment of the scan, providing a higher degree of location certainty than standard carrier attestation. |
| Returned | The package is being returned or has been returned to the sender. This status may appear following an unresolvable address issue after Checkpoint intervention, multiple failed delivery attempts, or a return request initiated by the merchant or recipient. |
| Cancelled | The shipment has been cancelled and will not proceed to delivery. This status may follow a label void request submitted by the merchant through EasyPost or another integrated shipping platform before the package was physically tendered to Better Trucks for processing. |
Where can I find my Better Trucks tracking number?
The Better Trucks tracking number is automatically sent when your package is shipped. As the recipient, you receive it by email, SMS, or directly on the order confirmation page of the retailer's website.
If you cannot find it in your notifications, log in to your customer account on the website where you placed your order. The tracking number can be found in your order history or in the section dedicated to ongoing deliveries.
Once you have this number, enter it in the search field to check your delivery progress and estimated arrival date.
Why isn't my Better Trucks package moving in the package tracking history?
When your Better Trucks package tracking hasn't updated for several days, several factors may explain this delay: customs formalities for international shipments, logistical incidents, or simply a delay in updating the information.
Before taking any action, verify that the delivery address provided during the order is correct. An error or incomplete information can slow down the shipping process. If the delay persists beyond the announced timeframe, contact Better Trucks customer service or the sender with your tracking number on hand. They will be able to precisely locate your package and, if necessary, open an investigation to determine the cause of the delay.
When I track my Better Trucks package, why does it show as "returned"?
A "returned" status means that the package has been sent back to the sender. Several situations can explain this return:
The delivery driver was unable to identify the recipient due to an incorrect, illegible, or incomplete address missing essential information (apartment number, access code, etc.).
After several unsuccessful attempts and in the absence of collection within the allotted time, the package is automatically returned to its origin point.
The recipient did not collect the package from the post office or pickup point within the holding period, usually 15 days.
For international shipments, missing or incomplete documents or an incorrect value declaration can result in customs clearance refusal and the return of the package.
If your package shows this status, contact the sender or Better Trucks customer service to find out the exact reason for the return and agree on a solution: a new shipment or refund according to the seller's terms.
Why does the Better Trucks parcel tracking timeline indicate that my order cannot be found?
If no information appears when tracking your Better Trucks package, several causes are possible:
Make sure that the number entered matches exactly the one provided by the sender. A single character error prevents the package from being identified.
Tracking information is only available once the package has been picked up by Better Trucks. A delay of 24 to 48 hours may occur between the notification being sent and the first status update.
Temporary malfunctions can sometimes affect the online tracking system. In this case, try again later or contact Better Trucks customer service for assistance.