BigSmart tracking

What is BigSmart?

BigSmart is a Mexican logistics company operating under the legal entity Yelte, S.A. de C.V., specializing in last-mile and middle-mile delivery services for e-commerce merchants, retailers, and manufacturers. Founded in 2015 in Mexico City, the company sets itself apart from traditional Mexican carriers by combining a physical delivery network with a proprietary SaaS logistics management platform called the OTMS, the Order Transportation Management System. This dual identity as both a carrier and a software provider gives BigSmart a technical depth that most domestic logistics operators in Mexico do not possess.

The company's origins trace back to a straightforward last-mile distribution operation serving a large Mexican marketplace. After approximately two years of rapid growth in that initial role, the leadership team concluded that the real long-term opportunity lay in developing the software layer that would manage, optimize, and digitally track delivery operations rather than simply running delivery vehicles. This strategic shift gave rise to what the company refers to as the "new Big," a business that builds and sells its logistics platform to external clients while continuing to operate its own delivery network under the BIG Pack and BIG Move service brands.

The technology investment produced an API-accessible platform with language bindings in Shell, JavaScript, PHP, and Python, enabling direct integration with clients' own order management systems. BigSmart also published a dedicated app in the Shopify App Store under the name BigMoveSmart, giving Shopify merchants in Mexico a direct connection to the carrier's last-mile network. The company participates in The Logistics World Summit and Expo, the primary logistics and supply chain event for Mexico and Central America, and its shipment data is accessible through international tracking aggregators including reflecting a degree of integration into global e-commerce logistics networks.

• Founded: 2015, originally as a last-mile distribution operation serving a large Mexican marketplace
• Legal entity: Yelte, S.A. de C.V.
• Headquarters: Montes Urales No. 754, Office 202, Lomas de Chapultepec IV Section, Miguel Hidalgo, Mexico City, Mexico
• Branded services: BIG Pack for e-commerce parcel delivery, BIG Move for dedicated fleet transport, and BIG Smart OTMS for logistics planning and optimization software
• Operations schedule: 7 days a week, 365 days a year for domestic deliveries
• Shopify integration: BigMoveSmart application published in the Shopify App Store for direct merchant integration
• Customer rating: 5 out of 5 average based on reviews submitted on the tracking platform

BigSmart's positioning in the Mexican market rests on its ability to offer a technology-driven delivery experience that was previously accessible only through large global carriers. The OTMS platform provides route optimization, geocoding, ETA calculations, and digital proof of delivery in a single system, allowing business clients to manage their logistics digitally from the moment an order is placed to the moment it is physically handed over to the end customer. This approach is aimed at e-commerce operators, retail chains, and manufacturers that need consistent, trackable delivery performance without building an in-house logistics infrastructure.

Which countries does BigSmart deliver to?

BigSmart operates primarily within Mexico, with its main operational base in Mexico City and a stated focus on the main cities of the country. The company describes its coverage as expanding rapidly in response to client needs, indicating that the network has grown progressively from an initial concentration in the Mexico City metropolitan area. Mexico City, and specifically the Miguel Hidalgo borough where the company is headquartered, remains the central hub of its delivery operations.

The company's domestic network is oriented toward urban and commercially active areas. Given that BigSmart was founded to serve a large Mexican marketplace, the early geographic footprint was concentrated around the Mexico City region before extending to other major cities as the client base grew. No public breakdown of specific cities or regions served is available, but the company's client base of e-commerce platforms, retail chains, and manufacturers implies consistent service across the main commercial centers of the country.

For international shipments, BigSmart includes this as part of its broader logistics portfolio alongside freight forwarding and customs clearance. International delivery times are significantly longer than domestic ones, ranging from 30 to 40 days depending on the destination and the customs clearance process at the receiving country. BigSmart attributes this extended timeframe to the various logistical processes and customs procedures involved, placing its international service in the economy freight forwarding category rather than the express international parcel segment.

• Primary territory: Mexico, with a focus on major metropolitan areas and the main commercial cities
• Main operational hub: Mexico City metropolitan area, Miguel Hidalgo borough
• Domestic delivery schedule: 7 days a week, 365 days a year, including weekends and public holidays
• International service: Available as a secondary offering, with transit times of 30 to 40 days
• International capabilities: Freight forwarding and customs clearance included as part of international shipments
• Countries served internationally: Not publicly specified; direct inquiry with the carrier is required to confirm destination availability

What are the BigSmart services and delivery times?

BigSmart organizes its offering into three products, each designed for a distinct operational context. The first is the BIG Smart OTMS, the company's SaaS logistics platform for businesses that want to plan and digitally manage their own middle-mile and last-mile operations. The OTMS handles route optimization, geocoding, estimated time of arrival calculations, customer notifications, and digital proof of delivery. It is accessible via a documented API with language bindings in Shell, JavaScript, PHP, and Python, enabling clients to integrate it directly with their own order management systems.

The second product, BIG Pack, is BigSmart's direct last-mile parcel delivery service for e-commerce businesses. Under this model, BigSmart drivers collect packages from the client's warehouse or store and deliver them to the end customer's address. BIG Pack is offered in two tiers, same-day delivery, where the parcel is picked up and delivered on the same calendar day, and next-day delivery, where collection and delivery are completed by the following business day. Each shipment includes real-time tracking, a proactive estimated time of arrival communicated to the recipient, and digital proof of delivery capturing the recipient's electronic signature and the geolocation coordinates of the handover point.

BIG Move is the third product, a dedicated fleet service where BigSmart assigns an exclusively reserved vehicle and driver to a single client for the duration of the engagement. The service is described as available 24 hours a day, 365 days a year, with permanent digital communication maintained between the carrier's platform and the assigned vehicle unit via mobile connection. BIG Move includes wide-coverage transportation insurance and covers last-mile delivery, in-store delivery, and distribution center delivery, designed for companies that need a managed, continuously available logistics operation without building their own fleet.

• BIG Smart OTMS: SaaS logistics management platform for route planning, geocoding, ETA calculation, and digital proof of delivery, accessible via API
• BIG Pack same-day delivery: Package collected from the sender and delivered to the end customer on the same calendar day
• BIG Pack next-day delivery: Package collected and delivered to the end customer by the following business day
• BIG Move dedicated fleet: Exclusively assigned vehicle and driver, available 24 hours a day, 365 days a year, with wide-coverage transportation insurance included
• International shipments: Available as part of the broader logistics portfolio, with transit times of 30 to 40 days
• Shopify integration: BigMoveSmart app enables direct connection for Shopify merchants in Mexico without custom technical development

What are the BigSmart rates and maximum dimensions accepted?

BigSmart does not publish a public rate calculator or standardized pricing schedule. The company operates primarily on a contract basis with business clients, where rates are determined through direct negotiation based on shipment volumes, delivery routes, and the specific service tier required. This pricing model is typical for business-oriented logistics carriers whose customers are e-commerce platforms, retail chains, and manufacturers rather than individual consumers sending occasional packages.

For the BIG Pack and BIG Move delivery services, pricing is most likely structured on a per-delivery or per-shipment basis, with volume-based adjustments for clients that regularly process large quantities of parcels. The BIG Smart OTMS platform, as a SaaS product, carries a separate pricing structure based on subscription or usage terms, independent of the physical delivery costs incurred through BIG Pack or BIG Move. No weight limits, dimensional restrictions, or surcharge thresholds have been disclosed in publicly available company materials.

• Pricing model: Negotiated contracts with business clients; no public rate calculator is available
• BIG Pack pricing: Likely structured as per-delivery costs, potentially with volume-based tiers for high-frequency shippers
• BIG Move pricing: Negotiated based on dedicated fleet engagement terms and specific operational requirements
• OTMS platform pricing: SaaS subscription or usage-based model, separate from physical delivery costs
• Weight and dimension limits: Not publicly specified; direct inquiry with the carrier is required for specific shipment parameters
• Rate inquiries: Available by phone Monday through Saturday from 9:00 to 18:00 hours, or through the contact form on the company website

What are the BigSmart delivery options?

BigSmart's delivery model is built around door-to-door address delivery, where packages are transported from the sender's warehouse or retail location directly to the end customer's home or business address by BigSmart's own drivers. This model is consistent with the expectations of e-commerce customers in urban Mexican markets, where direct address delivery is the standard. No publicly documented network of third-party pickup points, parcel lockers, or relay station partners has been identified for BigSmart.

At the time of delivery, the assigned driver uses the BigSmart driver application to capture digital proof of delivery. This documentation includes the recipient's electronic signature, the geolocation coordinates of the handover point, and official delivery records. All of this information is automatically recorded and linked to the shipment in the OTMS platform, giving the sender a verifiable confirmation that the package was delivered to the correct address and received by a person at that location.

Before and during delivery, the end customer receives proactive notifications from the BigSmart system, including a real-time estimated time of arrival. This ETA is calculated and updated dynamically based on the driver's current position and route progress. The goal of this feature is to reduce the frequency of failed delivery attempts by keeping recipients informed and available when the driver approaches, which is a common operational challenge for last-mile carriers working in dense urban areas.

• Home and business address delivery: Standard delivery method, from the sender's warehouse directly to the recipient's specified address
• Digital proof of delivery: Recipient's electronic signature, geolocation coordinates of the delivery point, and official documentation captured at handover
• Real-time ETA notifications: Proactive alerts sent to the end customer with a dynamically updated estimated arrival time
• Driver application: BigSmart drivers manage their daily routes and process deliveries through a dedicated mobile application connected to the OTMS platform
• Pickup points: No publicly documented third-party pickup network, parcel lockers, or relay stations identified

What should I do if my BigSmart parcel is lost or damaged?

BigSmart includes transportation insurance as a standard component of its BIG Move dedicated fleet service, providing coverage against loss or damage during transport. Insurance coverage is also referenced in descriptions of the BIG Pack e-commerce delivery service, indicating that cargo protection applies to both primary service lines. The specific coverage amounts, deadlines for filing claims, and maximum compensation limits are not publicly documented in available company materials.

In the event of a problem with a shipment, BigSmart offers several contact channels through which clients can raise a claim or request information about a specific delivery. Customer service is available by phone Monday through Saturday between 9:00 and 18:00 hours. A written contact form is also available through the company's website for inquiries that do not require an immediate response. BigSmart holds a 5 out of 5 average rating from customer reviews submitted on the tracking platform, though the total volume of reviews contributing to that score is not disclosed in publicly available information.

• BIG Move insurance: Wide-coverage transportation insurance included as a standard feature of the dedicated fleet service
• BIG Pack insurance: Cargo coverage referenced in service descriptions for e-commerce parcel deliveries
• Phone support: Available Monday through Saturday, 9:00 to 18:00 hours
• Written support: Contact form available on the BigSmart website for written inquiries
• customer rating: 5 out of 5 average based on reviews submitted on the tracking platform
• Claims details: Specific procedures, deadlines, and compensation limits are not publicly documented; direct contact with the carrier is required for case-by-case guidance

Does BigSmart handle international shipments and customs formalities?

BigSmart offers international shipping as part of its broader logistics portfolio, which explicitly includes freight forwarding and customs clearance. The company handles the customs clearance process on behalf of clients as part of the international service, removing the need for senders to arrange a separate customs broker for cross-border shipments managed by BigSmart. International shipping is listed as a distinct capability within the company's service description, though it operates as a secondary offering relative to the domestic last-mile business.

Transit times for international shipments are considerably longer than domestic deliveries. Packages handled internationally by BigSmart can take between 30 and 40 days to reach their destination, a figure that reflects the cumulative time required for cross-border transport, customs inspection at the destination country, and final domestic delivery at the receiving end. For comparison, BigSmart's domestic BIG Pack service operates on a same-day or next-day basis, making the difference in timescales between domestic and international shipments very significant.

No public documentation is available specifying which countries are covered under BigSmart's international service, what customs documentation senders are required to provide, how import duties and taxes are handled between sender and recipient, or what items are restricted for international shipment. Clients planning to send packages internationally through BigSmart should contact the carrier directly before preparing their shipment to confirm destination availability and understand the applicable requirements for each specific case.

• International service: Available as part of the company's broader logistics portfolio alongside domestic delivery
• Freight forwarding: Included as part of the international shipping offering
• Customs clearance: Handled by BigSmart on behalf of clients for cross-border shipments
• Transit times: 30 to 40 days for international deliveries, reflecting customs procedures and cross-border logistics steps
• Countries served: Not publicly specified; direct inquiry required for confirmation of destination availability
• Duties and taxes: Allocation between sender and recipient is not publicly documented; direct inquiry required before shipping

Understanding tracking statuses

BigSmart provides real-time tracking for all shipments through its own platform and through several third-party tracking aggregators including Synctrack, and Postship. Customers can retrieve shipment status by entering their tracking number, Shipment ID, PRO number, or Order ID into the BigSmart tracking portal. The system displays location history, current status, and expected delivery date, updated in real time by the driver application as the shipment moves through each stage of the delivery process.

The exact status labels and codes used within BigSmart's tracking interface are not published in publicly available documentation. Based on the operational flow described by the company, a shipment passes through a series of recognizable stages from initial registration to final handover. The table below describes the key stages that appear during the lifecycle of a typical BigSmart domestic shipment, drawn from the company's documented delivery workflow and driver application process.