Bluedart tracking

What is Bluedart?

Blue Dart Express Limited is an express air and integrated transportation company headquartered in Mumbai, Maharashtra, India. Founded in November 1983 by Tushar Jani, Khushroo Dubash, and Clyde Cooper, the company built itself from a small courier operation into South Asia's largest express logistics network. Blue Dart is publicly listed on both the Bombay Stock Exchange and the National Stock Exchange under the ticker BLUEDART, and operates as a subsidiary of the Deutsche Post DHL Group, which holds a 75% ownership stake through DHL Express Singapore Pte. Ltd.

The company's early years were defined by structural firsts. Shortly after founding, Blue Dart launched India's first international air package express service. In 1984, it introduced the hub-and-spoke distribution model to domestic logistics in India, a design that would go on to shape the country's entire express courier industry. The 1990s saw the company expand steadily, and in 1994 it listed on Indian stock exchanges to raise capital for further growth. The defining partnership with DHL Worldwide Express began in 2002, with the formal agreement signed on September 12 of that year. DHL subsequently acquired an 81.03% ownership stake, and today DHL Express Singapore Pte. Ltd. holds 75% of the company, a position maintained since November 23, 2012.

• Full legal name: Blue Dart Express Limited
• Founded: November 1983, in Mumbai, India
• Founders: Tushar Jani, Khushroo Dubash, and Clyde Cooper
• Headquarters: Blue Dart Centre, Sahar Airport Road, Andheri East, Mumbai 400099, Maharashtra, India
• Parent company: Deutsche Post DHL Group, via DHL Express (Singapore) Pte. Ltd. holding a 75% stake
• Stock listings: Bombay Stock Exchange (BSE) and National Stock Exchange (NSE), ticker symbol BLUEDART
• Annual shipments: Approximately 377 million, or roughly one million per day
• Air fleet: 8 freighter aircraft consisting of 6 Boeing 757-200 and 2 Boeing 737-800 units
• Ground fleet: More than 33,000 vehicles, including over 700 electric vehicles as of 2025
• Certifications: ISO 9001:2015 for quality management and ISO/IEC 27001:2022 for information security
• Customer care number: 1860 233 1234, toll-free and available 24 hours a day

Blue Dart's position in the Indian market is built on a combination of dense domestic infrastructure and the reach of its DHL partnership. The company covers more than 56,400 delivery locations across India and connects to over 220 countries and territories internationally through the DHL network. It handles approximately 8% of India's e-commerce shipments and holds a service level monitoring rate of 99.96% across all operations. In January 2025, Blue Dart opened India's largest low-emission integrated logistics center at Bijwasan, Delhi, a 250,000 square foot facility capable of processing 550,000 inbound and outbound shipments daily.

Which countries does Bluedart deliver to?

Blue Dart's domestic network covers more than 56,400 locations across India, spanning over 19,000 pin codes. This reach extends well beyond major cities into genuinely remote territory. The company serves locations including Saifai in Uttar Pradesh, Ani in Himachal Pradesh, Zunheboto Sadar in Nagaland Haflong in Assam, Manamelkudi in Tamil Nadu, and Sonhat in Chhattisgarh. The surface network connects over 500 cities, and Blue Dart operates a scheduled domestic night-fly air network with a central hub in Chennai, structured around its hub-and-spoke model.

At the regional level, Blue Dart extends its own network into three neighboring SAARC countries without relying on third-party carriers. Nepal, Bangladesh, and Bhutan are served directly, making Blue Dart the only domestic cargo airline operating across the SAARC region. This direct presence in neighboring countries allows for consistent service standards and tracking continuity across the subcontinent rather than handoffs to unrelated postal networks.

• India: 56,400+ locations across 19,000+ pin codes, including Tier 2 and Tier 3 cities as well as remote rural areas
• SAARC direct coverage: Nepal, Bangladesh, and Bhutan, served through Blue Dart's own network
• International via DHL: Over 220 countries and territories, with access to 120,000+ door-to-door destinations
• Asia-Pacific: Japan, South Korea, Singapore, Malaysia, Thailand Vietnam, Philippines, Indonesia, Australia, New Zealand and others
• Europe: All European Union member states, United Kingdom, Switzerland and others
• Americas: United States, Canada, Mexico, Brazil, and other destinations across Central and South America
• Middle East and Africa: Saudi Arabia, United Arab Emirates, South Africa, and various other destinations

International shipments move through Blue Dart's DHL partnership rather than through a separate postal network. A parcel sent from India to Germany, for instance, is handled by DHL Express infrastructure at each stage rather than being handed off to Deutsche Post's domestic postal service. This is a distinction from the Universal Postal Union-based routing model used by national postal operators such as India Post. Blue Dart employs customs clearance specialists conversant with formalities in 228 countries, and the door-to-door service eliminates the need for shippers or recipients to engage a separate customs broker in most cases.

What are the Bluedart services and delivery times?

Blue Dart organizes its domestic services into tiers based on speed, weight, and mode of transport. At the top end, Domestic Priority is the flagship air express product, offered in two time-bound variants. Domestic Priority 1030 guarantees delivery by 10:30 AM the next business day, and Domestic Priority 1200 guarantees delivery by 12:00 PM. Both include computerized proof of delivery and real-time tracking throughout the journey. Critical Express sits above even this tier for the most urgent requirements, handling documents and shipments under 32 kg with maximum priority treatment.

For larger and less time-critical domestic shipments, Blue Dart offers Dart Apex, a day-definite air express service for packages weighing 10 kg and above. Dart Apex supports Cash on Delivery and Freight on Delivery options, which are relevant for India's e-commerce market. Dart Surfaceline, also for shipments of 10 kg and above, is the ground distribution alternative, connecting over 55,400 locations at significantly lower rates than air services. Bharat Dart is a ground trucking product positioned between basic surface and air express, offering day-definite delivery with GPS tracking but at speeds slower than air freight. For bulk domestic cargo, Express Pallet handles shipments between 50 kg and 100 kg using weather-resistant, shrink-wrapped packaging at flat rates.

• Domestic Priority 1030: Guaranteed air express delivery by 10:30 AM the next business day, with computerized proof of delivery included
• Domestic Priority 1200: Guaranteed air express delivery by 12:00 PM the next business day
• Critical Express: Highest-priority handling for urgent documents and shipments under 32 kg
• Dart Apex: Day-definite air express for shipments of 10 kg and above, supporting COD and FOD options
• Dart Surfaceline: Ground distribution to 55,400+ locations for shipments of 10 kg and above, suited to non-urgent and cost-sensitive freight
• Bharat Dart: Ground trucking with day-definite delivery and real-time GPS tracking
• Smart Box: Flat-rate packaging service in 10 kg and 25 kg box sizes, available in both air and ground options
• Express Pallet: Bulk domestic cargo from 50 kg to 100 kg, with flat-rate pricing and weather-resistant palletized packaging
• Airport to Airport: Expedited air freight handling between major metro hubs for customers managing their own pickups and deliveries from air cargo facilities
• Temperature Controlled Logistics: Maintains products between 15 and 28 degrees Celsius throughout transit, available for pharmaceuticals and perishables
• DHL Express Worldwide (DOC): International service for non-dutiable documents such as banking records and legal paperwork
• DHL Express Worldwide (NON DOC): International service for dutiable commercial goods, including electronics and garments, with full customs support
• Express Easy Box 8 and Box 6: Flat-rate international express services for shipments up to 10 kg and 25 kg respectively
• DHL Import Express Worldwide: Inbound international collection from over 214 countries, arranged through a single point of contact in India
• Express Easy Student: Reduced-rate international service for university application documents with discounts exceeding 50% off standard rates

Delivery times vary significantly by service tier and route. A typical Blue Dart domestic air express shipment from Bengaluru to Lucknow takes one to two business days. For surface-based services, transit times are longer and depend on the distance between origin and destination rather than a fixed schedule. International DHL Express Worldwide shipments reach most major cities in approximately two to three business days, with delivery to most worldwide destinations taking around six days. Active tracking is available for 90 days from the dispatch date across all services.

What are the Bluedart rates and maximum dimensions accepted?

Blue Dart calculates all charges based on chargeable weight, which is the higher of actual weight or volumetric weight. Volumetric weight is calculated by multiplying length, breadth, and height in centimeters and dividing the result by 5,000. This calculation method applies across all domestic and international services and is standard practice across the express freight industry to account for large, low-density shipments that occupy more physical space than their weight alone would suggest.

The minimum chargeable domestic weight is 0.5 kg, with weight increments of 0.25 kg or 0.5 kg depending on the service. Chargeable weight can scale up to 9,999 kg for freight-tier services. Domestic Priority carries the highest per-kilogram rate among the domestic tiers, while Dart Surfaceline is the most economical per-kilogram option. Smart Box and Express Easy Box services use flat-rate pricing for a fixed cost per box regardless of actual weight within the box limit, which simplifies planning for e-commerce shippers who send large volumes at varying weights.

• Volumetric weight formula: Length x Breadth x Height in centimeters, divided by 5,000, with the higher of volumetric or actual weight used as chargeable weight
• Minimum chargeable weight: 0.5 kg for domestic shipments
• Maximum freight weight: Up to 9,999 kg for freight-tier services
• Non-Standard Shipment Surcharge threshold: Applied to any single piece exceeding 70 kg in weight or any single dimension exceeding 120 cm
• Smart Box options: Flat-rate boxes in 10 kg and 25 kg sizes for both air and ground domestic services
• Express Easy Box options: Flat-rate international boxes in Box 8 (up to 10 kg) and Box 6 (up to 25 kg)
• Express Pallet range: 50 kg to 100 kg for both domestic and international pallet services

Surcharges beyond the base rate apply in several situations, including fuel surcharges across all services adjusted periodically, Cash on Delivery fees when recipients pay at the door, and remote area delivery fees for locations not easily accessible from service centers. Elevated Risk Country surcharges apply to international destinations including Afghanistan, Iraq, Libya, Somalia, Mali, Niger, Sudan, Syria, and Yemen. Address correction fees are charged when delivery agents must reroute because of incorrect or incomplete destination information provided at booking. Blue Dart offers a price and transit time calculation tool on its website where customers can estimate costs before committing to a shipment.

What are the Bluedart delivery options?

Blue Dart's standard service is door-to-door delivery, with a delivery agent bringing the shipment directly to the recipient's registered address. For senders, free pickup is available from most locations across India, removing the need to travel to a service center. The company operates 24-hour counter locations for customers who need to drop off or receive shipments outside standard business hours, a feature relevant for urgent medical or commercial shipments that cannot wait for the next working day.

Proof of delivery is included at no additional cost across Domestic Priority services, with computerized records capturing recipient signature data. For Cash on Delivery shipments, the delivery agent collects payment from the recipient at the door, with Dart Apex and select other domestic services supporting this option. Freight on Delivery, which transfers freight charge responsibility to the recipient rather than the sender, is also available on applicable services. The Airport to Airport option allows customers to bypass door-to-door logistics by dropping off or collecting from airport cargo facilities directly, suited to businesses with established freight handling operations at major metro hubs.

• Door-to-door delivery: Standard mode for all domestic and international shipments, with delivery agents visiting the recipient's registered address
• Free pickup: Available from most locations across India at no additional charge to the sender
• 24-hour counters: Blue Dart counter locations open around the clock for drop-off and collection outside standard business hours
• Proof of delivery (POD): Computerized POD with recipient signature data, included at no cost with Domestic Priority services
• Cash on Delivery (COD): Payment collected from recipient at the door, available on Dart Apex and select domestic services
• Freight on Delivery (FOD): Freight charges billed to the recipient at time of delivery on applicable services
• Airport to Airport: Expedited freight between major metro hubs for customers managing their own cargo collection from air facilities
• India Post locker delivery: Following a 2023 partnership with India Post, recipients can elect to receive shipments at digital parcel lockers
• MyBlueDart mobile app: Available on iOS and Android for scheduling pickups, tracking shipments in real time, and locating the nearest service counters

What should I do if my Bluedart parcel is lost or damaged?

Blue Dart operates a Centralized Customer Service division for handling claims and disputes. The primary contact point for reporting a lost, damaged, or delayed shipment is the toll-free helpline at 1860 233 1234, which operates 24 hours a day across all major cities. Customers can also submit written inquiries through the company's Write To Us online form or contact customer service by email. For corporate accounts and high-volume shippers, customized service level agreements and dedicated account management are available, which typically include expedited resolution channels beyond what retail customers access.

Blue Dart's premium domestic services include a Money Back Guarantee on select products. Online tracking records are retained for up to 12 months from the date of dispatch, meaning there is a substantial window during which a sender can retrieve shipment history as evidence when filing a claim. Active tracking is available for 90 days from dispatch. For complex or unresolved cases, a secondary email channel exists for more detailed case assistance, separate from the general customer service address.

• Toll-free helpline: 1860 233 1234, available 24 hours a day across all major Indian cities
• Online contact form: The Write To Us form on the Blue Dart website allows written claims submission without needing to call
• Secondary case email: A separate address for detailed or complex case assistance beyond standard inquiries
• Social media support: An official customer service handle on the platform formerly known as Twitter handles public and direct customer queries under the name BlueDartCares
• Tracking record retention: Shipment history is accessible online for up to 12 months from the dispatch date
• Active tracking window: 90 days from dispatch for live status updates
• Money Back Guarantee: Available on select premium domestic services, with terms specific to the relevant service tier
• Mobile app support: The MyBlueDart app on iOS and Android supports service requests in addition to tracking

Does Bluedart handle international shipments and customs formalities?

All Blue Dart international shipments move through the DHL Express network, covering over 220 countries and territories and 120,000 door-to-door destinations worldwide. The service is structured as a door-to-door offering, which means Blue Dart collects from the shipper's address in India, manages all export customs formalities, moves the shipment through DHL's international network, handles import customs clearance at the destination country, and delivers to the final recipient's address. Shippers and recipients are not required to retain a separate customs broker for most destinations.

The Shipper's Export Invoice is the foundational document for international shipments, forming the basis for customs clearance at both origin and destination. For many destinations, pre-clearance for shipments in transit is available, which can reduce delays at the destination customs facility. Blue Dart employs specialists conversant with customs formalities in 228 countries, and the company provides guidelines and direct assistance for customers managing inbound international formalities. The DHL Import Express Worldwide service reverses the typical flow, allowing Indian businesses to arrange international collections from over 214 countries with upfront, all-inclusive pricing.

• International network: Over 220 countries and territories via the DHL Express partnership, with 120,000+ door-to-door destinations
• Customs handling: Blue Dart manages export and import customs formalities for most destinations, eliminating the need for a separate clearing agent
• Key document: The Shipper's Export Invoice serves as the primary customs clearance document for all outbound international shipments
• DHL Express Worldwide (DOC): For non-dutiable documents including banking records, legal papers, and corporate correspondence
• DHL Express Worldwide (NON DOC): For dutiable commercial goods such as electronics, garments, and manufactured products
• Express Easy Box 8 and Box 6: Flat-rate international services for shipments up to 10 kg and 25 kg respectively
• DHL Import Express Worldwide: Collection from over 214 countries, with all-inclusive pricing controllable from a single point in India
• Express Pallet (International): For international freight shipments between 50 kg and 100 kg at flat rates
• Express Easy Student: Discounts exceeding 50% off standard rates for students shipping university application documents internationally
• Elevated Risk Country surcharge: Applied to Afghanistan, Iraq, Libya, Somalia, Mali, Niger, Sudan, Syria, and Yemen

International shipment tracking continues at each transit facility including during customs holds. When a shipment is awaiting clearance at the destination country's customs facility, the tracking status updates to reflect this hold, giving both the shipper and recipient visibility into exactly where the delay is occurring. Tracking is available via the Blue Dart tracking page using the air waybill number, through the MyBlueDart mobile app, or through DHL's own tracking tools, with updates continuing across all international transit points.

Understanding tracking statuses

Blue Dart uses a proprietary tracking system called Cosmat II, which relies on barcode and laser scanner technology at each facility checkpoint. Scan data is transmitted automatically to an Oracle database, and tracking accuracy is reported at 99.8%. The system can be accessed using the 11-digit domestic air waybill number on the Blue Dart tracking page, through the MyBlueDart mobile app on iOS or Android, or by sending a text message containing the letter T followed by a space and the tracking number to 56767. Third-party platforms including also support Blue Dart waybill numbers. Below are the main statuses and their meanings as the shipment moves through the network.

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