BR1 Express tracking
How to track my BR1 Express package?
To track a BR1 Express package, make sure you have the tracking number provided by the sender or the retailer. This unique code gives you access to all the information related to your shipment.
Enter this number in the search field and confirm. The most recent tracking data will be displayed automatically.
A detailed timeline then traces your package's journey: current location, completed transit stages, and estimated delivery date. This information is updated at each new stage, allowing you to follow your shipment's progress in real time.
About BR1 Express
BR1 Express is a cross-border logistics provider that specializes in China-to-Brazil shipping services, operating under the Chinese corporate identity Bātōng Supply Chain. The company was established in 2010 and is headquartered in Shenzhen, China, serving B2B clients including Chinese exporters and e-commerce sellers who need to deliver goods to Brazilian consumers through dedicated logistics infrastructure on both sides of the Pacific.
How to contact BR1 Express?
If you are experiencing issues with the delivery process managed by BR1 Express, please do not hesitate to contact their customer support.
What is BR1 Express?
BR1 Express is a specialized cross-border logistics provider focused exclusively on the China-to-Brazil shipping corridor. The company operates under the Chinese corporate identity 巴通供应链, Bātōng Supply Chain, and positions itself as an integrated supply chain partner for Chinese exporters, foreign trade companies, and manufacturers that need to deliver goods to Brazilian end consumers. BR1 Express does not serve the general retail public but instead targets B2B clients, notably Chinese sellers operating through e-commerce platforms such as AliExpress and Amazon who require a dedicated logistics infrastructure to reach buyers in Brazil.
The corporate history of BR1 Express traces back to Shenzhen Dehengshun Supply Chain Management Co., Ltd., which was established in 2010 to provide cross-border logistics services for small and medium-sized enterprises. Over roughly eight years of growth, the parent organization expanded to operate three overseas subsidiaries in the United States, Brazil, and Hong Kong, alongside its Shenzhen headquarters. The Brazilian legal entity, formally registered as BR1EXPRESS REMESSAS EXPRESSAS ECOMMERCE EXPORTACAO E IMPORTACAO LTDA, was incorporated on April 15, 2019, a timing that coincides with the broader surge of Chinese logistics companies establishing formal presences in Brazil as cross-border e-commerce into the country accelerated during the late 2010s.
- Founded (Brazil entity): April 15, 2019
- Parent company: Shenzhen Dehengshun Supply Chain Management Co., Ltd., established in 2010
- Chinese brand name: 巴通供应链 (Bātōng Supply Chain)
- Brazilian legal name: BR1EXPRESS REMESSAS EXPRESSAS ECOMMERCE EXPORTACAO E IMPORTACAO LTDA
- CNPJ (Brazil): 33.354.680/0001-09
- Headquarters (China): Shenzhen, Guangdong Province, China
- Headquarters (Brazil): São Paulo, Brazil
- Primary market: China-to-Brazil cross-border e-commerce logistics
- Warehouse footprint (Brazil): 5,000 m² facility in São Paulo
BR1 Express differentiates itself from generic international freight forwarders by maintaining physical infrastructure on both sides of the Pacific. The company operates logistics transshipment centers in Shenzhen and Hong Kong on the Chinese side, and a warehousing and distribution hub in São Paulo on the Brazilian side. This dual-presence model allows BR1 Express to control the shipment lifecycle from cargo pickup and consolidation in China, through customs clearance at Brazilian entry points, to last-mile delivery inside Brazil. The company's reputation among end consumers, as reflected on the Brazilian consumer complaints platform Reclame AQUI, is mixed, with recurring issues including delayed tracking updates and packages held in Brazilian customs without clear guidance on required tax payments.
Which countries does BR1 Express deliver to?
BR1 Express operates exclusively on the China-to-Brazil bilateral logistics corridor and does not offer services to any other country pairs. The company's entire physical infrastructure is built around a single trade route, making it a highly specialized operator rather than a general international carrier. On the Chinese side, BR1 Express maintains logistics transshipment centers in Shenzhen and Hong Kong. Shenzhen is located adjacent to the Pearl River Delta manufacturing belt, one of the world's densest concentrations of consumer goods production, while Hong Kong provides access to alternative international air and sea cargo infrastructure for time-sensitive shipments.
In Brazil, all operations are concentrated in São Paulo, the country's largest city and its primary commercial and logistics gateway. The São Paulo hub sits in the catchment area of Guarulhos International Airport, Brazil's busiest cargo airport and the principal entry point for imported air freight into the country. From this hub, shipments reach other Brazilian states via the national road freight network, with delivery times to more distant regions extending beyond the base windows applicable to São Paulo-area deliveries. Brazilian consumers in all 26 states and the Federal District can receive shipments through the BR1 Express network.
- China (origin hubs): Shenzhen (Guangdong Province) and Hong Kong
- Brazil (destination): Nationwide delivery, with the primary logistics hub in São Paulo near Guarulhos International Airport
- Other countries: Not served. BR1 Express operates exclusively on the China-to-Brazil corridor and does not handle shipments to or from any third country
What are the BR1 Express services and delivery times?
BR1 Express offers a multi-modal logistics portfolio covering every phase of a cross-border shipment from a Chinese warehouse to a Brazilian recipient. The service catalog spans three broad areas, transportation, warehousing, and commercial support. On the transportation side, the company offers air freight, ocean freight, and an express or postal channel positioned in terms of cost and speed between those two primary modes. Each transport tier is paired with customs clearance as a standard component of the service, built into the operational model rather than billed separately.
The warehousing component of the BR1 Express offering spans both ends of the corridor. In China, storage and cargo consolidation at the Shenzhen and Hong Kong transshipment centers allow sellers to batch shipments before export and reduce per-unit freight costs. In Brazil, the company's 5,000 square meter São Paulo warehouse operates as an overseas warehouse for Chinese sellers, allowing them to pre-position inventory in the country for faster domestic fulfillment and returns handling. Within that facility, BR1 Express also provides sorting, repacking, sticker removal and relabeling, quality inspection, returns processing, and drop-shipping fulfillment, enabling sellers to adapt goods to local labeling requirements.
- Air Freight: China-to-Brazil air cargo, targeting delivery in 3 to 5 working days from the point of shipment
- Sea Freight: Full container and less-than-container-load (LCL) ocean freight, with a target delivery window of 30 working days
- Express / Postal Services: Mid-tier option combining speed and cost efficiency, with delivery in 15 to 40 days depending on routing and last-mile conditions in Brazil
- Delivered Duty Paid (DDP): All-inclusive delivery to the recipient's address in Brazil, with all import duties and taxes prepaid by the shipper before dispatch
- Warehousing (China): Storage and consolidation at Shenzhen and Hong Kong transshipment centers prior to export
- Overseas Warehouse (Brazil): 5,000 m² São Paulo facility for pre-positioning inventory, returns handling, and drop-shipping to Brazilian customers
- Value-Added Services: Sorting, repacking, relabeling, quality inspection, returns processing, and drop-shipping fulfillment within the São Paulo warehouse
- Brazil Import/Export Agency: Formal customs representation and documentation management for shippers without direct Brazilian legal standing
Across all service types, BR1 Express publishes a general delivery window from China to Brazil of 20 to 40 days, with some shipments taking up to 90 days depending on the specific service used and any delays encountered along the route. The upper end of that range typically reflects economy postal routing, parcels held for customs examination, or periods of peak-season congestion. Transit times to Brazilian cities outside the São Paulo metropolitan area are subject to an additional domestic leg through Brazil's road freight network, which can extend delivery by several business days depending on the destination state.
What are the BR1 Express rates and maximum dimensions accepted?
BR1 Express does not publish a consumer-facing pricing schedule. This is consistent with the company's positioning as a B2B logistics provider whose rates are negotiated directly with e-commerce platform clients and freight clients based on shipping volume, commodity type, selected routing, and service tier. For Delivered Duty Paid services specifically, the pricing model incorporates not only the base freight cost but also Brazilian import duties, state-level ICMS tax, and applicable handling fees, making the total landed cost dependent on the commodity type and declared value. Shippers seeking a rate quote are directed to contact BR1 Express directly through its official website.
- Pricing model: Negotiated B2B rates, not publicly published; shippers should contact BR1 Express directly for a quote
- Air freight billing: Based on actual weight or dimensional (volumetric) weight, whichever is greater, as is standard in international air cargo
- Sea freight billing: Per cubic meter for LCL shipments, or per container unit for full container loads
- DDP pricing: Includes base freight cost plus Brazilian federal import duty, state-level ICMS tax, and applicable handling fees
- Weight and dimension limits: Not publicly specified; shippers should confirm applicable limits with BR1 Express at the time of quote
What are the BR1 Express delivery options?
BR1 Express delivers to residential and commercial addresses throughout Brazil, with last-mile distribution coordinated from its São Paulo hub. Based on consumer reports filed on the Brazilian platform Reclame AQUI, delivery attempts are made at the recipient's registered address, and a delivery notice is left when the recipient is not present at the time of the courier's visit. This follows the standard attempted-delivery protocol used across the Brazilian courier industry, and the tracking status "TENTATIVA DE ENTREGA" appears in the BR1 Express tracking system to record each such event.
Some consumer complaints on Reclame AQUI reference packages being directed to pickup locations rather than re-attempted at the home address, suggesting that certain last-mile scenarios result in the parcel being held at a collection point for the recipient to retrieve. Consumer reports also include disputed delivery attempt records, where recipients stated that a courier did not arrive despite a delivery attempt being logged in the tracking system. The availability of time-slot delivery, weekend delivery, or a formal signature requirement was not documented in publicly available sources.
- Home and business delivery: Delivery to residential and commercial addresses across Brazil
- Delivery attempt policy: At least one attempt is made at the recipient's address, recorded in the tracking system as TENTATIVA DE ENTREGA
- Delivery notice: A notice is left when the recipient is not present at the time of the delivery attempt
- Pickup points: Referenced in some consumer complaints as an alternative outcome when home delivery is not completed
- Weekend and time-slot delivery: Not specified in publicly available information
What should I do if my BR1 Express parcel is lost or damaged?
BR1 Express provides customer support through its website and through WhatsApp and email channels, as referenced in consumer complaints filed on Reclame AQUI. Shippers and recipients experiencing lost or damaged parcels, tracking stoppages, or customs delays are advised to initiate contact through those channels as a first step. No formal, publicly available claims policy was found in available sources, meaning specific deadlines for filing claims, required documentation, or compensation limits are not stated in any publicly accessible BR1 Express communication.
Consumer experiences documented on Reclame AQUI indicate that the support and claims process has been a recurring area of dissatisfaction. Common reports include packages lost within Brazil after entering the country, tracking information going stale for extended periods without updates, and WhatsApp or email support channels failing to respond for periods exceeding 15 days. Some consumers also reported that the company's website tracking page was inaccessible during those periods, making independent monitoring of shipments impossible. For shippers using BR1 Express through an e-commerce platform, formal claims processes are most likely governed by the service agreement between BR1 Express and the contracting platform rather than through a consumer-facing policy.
- Primary contact channel: BR1 Express customer support via the official website contact form
- Additional channels: WhatsApp and email, as referenced in consumer complaint documentation on Reclame AQUI
- Formal claims policy: Not publicly available; no published deadlines, documentation requirements, or compensation limits were found
- Common reported issues: Lost parcels within Brazil, extended tracking stoppages, and non-responsive customer support
- Platform shipments: Claims for parcels shipped via e-commerce platforms are likely governed by the individual service agreement between BR1 Express and the platform
Does BR1 Express handle international shipments and customs formalities?
International customs management is central to the BR1 Express business model. The China-to-Brazil corridor is one of the most customs-intensive bilateral trade routes in the world, due to Brazil's multi-layered import tax structure, which includes federal import duty, IPI, excise tax on manufactured goods, PIS/COFINS, federal social contribution taxes, and ICMS, state-level value-added tax. Navigating this structure requires specialized local knowledge, and BR1 Express has built its operational model around that requirement, employing dedicated customs clearance teams with over six years of Brazil-specific experience.
The company is authorized to act as an import and export agency in Brazil, giving it the legal capacity to formally represent a foreign shipper before Brazilian customs authorities. This matters because Brazilian customs law generally requires that only a legally established Brazilian entity or a licensed customs broker may clear goods and pay duties at Brazilian ports of entry. BR1 Express's Brazilian legal entity name specifically references the remessa expressa, express remittance, import regime, a simplified customs channel for courier and e-commerce parcels that does not require the importer or exporter to hold a RADAR registration, which is Brazil's federal customs credential system for commercial importers.
For shippers who want to eliminate unexpected charges reaching the end buyer, BR1 Express offers Delivered Duty Paid service, under which all import duties and taxes are prepaid before the shipment leaves China. Brazilian federal customs regulations govern what may enter the country. Items that cannot be shipped through BR1 Express include illegal narcotics, firearms and ammunition, explosives, counterfeit goods, hazardous materials, fresh produce subject to phytosanitary restrictions, protected animal products, and unauthorized pharmaceuticals. Goods requiring special import licenses, such as certain electronics, regulated food products, and medical devices, require additional documentation coordinated through the BR1 Express import agency service.
- Customs expertise: Dedicated customs clearance teams with over six years of Brazil-specific experience
- Import/export agency authorization: BR1 Express is legally authorized to represent foreign shippers before Brazilian customs authorities
- Remessa expressa regime: BR1 Express operates under Brazil's simplified courier import channel, which does not require RADAR registration for individual cross-border parcels
- Delivered Duty Paid (DDP): All import duties and taxes are prepaid by the shipper, so no additional charges reach the recipient upon delivery
- Prohibited items: Narcotics, firearms and ammunition, explosives, counterfeit goods, hazardous materials, fresh produce subject to phytosanitary restrictions, protected animal products, and unauthorized pharmaceuticals
- Items requiring special licensing: Certain electronics, regulated food products, and medical devices require additional documentation through the BR1 Express import agency service
Understanding tracking statuses
When tracking a BR1 Express parcel online, different status messages appear as the shipment is routed from China to Brazil. The tracking system is accessible through the BR1 Express website portal, and the company's tracking data is also integrated with several third-party aggregator platforms including PostTrack, Synctrack, Track123, and ParcelTracker, giving recipients multiple options for monitoring their shipments. Status labels in the BR1 Express tracking system appear in Portuguese in consumer-facing interfaces, reflecting the Brazilian recipient base. Here are the main statuses and their meanings.
| Status | Description |
|---|---|
| Produto na alfândega | The parcel has arrived at a Brazilian customs facility and is currently held for processing or duty assessment. This status indicates that the shipment has entered Brazil but has not yet been released by customs authorities. Depending on the service type and whether import duties have been prepaid under a Delivered Duty Paid arrangement, the parcel may be released automatically or may require the recipient or importer to take action before clearance can proceed. |
| TENTATIVA DE ENTREGA | A delivery attempt was made at the recipient's address, but the recipient was not present at the time of the courier's visit. A delivery notice is typically left at the address. Depending on the carrier handling the last-mile step, the parcel may be re-attempted at a later date or directed to a pickup location for collection by the recipient. |
| Encontrou um problema durante a entrega | A problem was encountered during the delivery attempt. This status indicates that delivery could not be completed due to an unspecified issue at the point of delivery, which may include an incorrect or incomplete address, access restrictions at the delivery location, or other obstacles. Recipients seeing this status should contact BR1 Express customer support to determine the appropriate next step. |
| Rastreamento | This label appears in consumer-reported tracking contexts to describe a general tracking inquiry state, often used to reference a parcel whose tracking information has not been updated for an extended period. If no new tracking event has appeared for several days or weeks, the shipment may be in transit between systems or awaiting processing at an intermediate point along the China-to-Brazil route. |
Where can I find my BR1 Express tracking number?
The BR1 Express tracking number is automatically sent when your package is shipped. As the recipient, you receive it by email, SMS, or directly on the order confirmation page of the retailer's website.
If you cannot find it in your notifications, log in to your customer account on the website where you placed your order. The tracking number can be found in your order history or in the section dedicated to ongoing deliveries.
Once you have this number, enter it in the search field to check your delivery progress and estimated arrival date.
Why isn't my BR1 Express package moving in the package tracking history?
When your BR1 Express package tracking hasn't updated for several days, several factors may explain this delay: customs formalities for international shipments, logistical incidents, or simply a delay in updating the information.
Before taking any action, verify that the delivery address provided during the order is correct. An error or incomplete information can slow down the shipping process. If the delay persists beyond the announced timeframe, contact BR1 Express customer service or the sender with your tracking number on hand. They will be able to precisely locate your package and, if necessary, open an investigation to determine the cause of the delay.
When I track my BR1 Express package, why does it show as "returned"?
A "returned" status means that the package has been sent back to the sender. Several situations can explain this return:
The delivery driver was unable to identify the recipient due to an incorrect, illegible, or incomplete address missing essential information (apartment number, access code, etc.).
After several unsuccessful attempts and in the absence of collection within the allotted time, the package is automatically returned to its origin point.
The recipient did not collect the package from the post office or pickup point within the holding period, usually 15 days.
For international shipments, missing or incomplete documents or an incorrect value declaration can result in customs clearance refusal and the return of the package.
If your package shows this status, contact the sender or BR1 Express customer service to find out the exact reason for the return and agree on a solution: a new shipment or refund according to the seller's terms.
Why does the BR1 Express parcel tracking timeline indicate that my order cannot be found?
If no information appears when tracking your BR1 Express package, several causes are possible:
Make sure that the number entered matches exactly the one provided by the sender. A single character error prevents the package from being identified.
Tracking information is only available once the package has been picked up by BR1 Express. A delay of 24 to 48 hours may occur between the notification being sent and the first status update.
Temporary malfunctions can sometimes affect the online tracking system. In this case, try again later or contact BR1 Express customer service for assistance.