Carriers tracking
How to track my Carriers package?
To track a Carriers package, make sure you have the tracking number provided by the sender or the retailer. This unique code gives you access to all the information related to your shipment.
Enter this number in the search field and confirm. The most recent tracking data will be displayed automatically.
A detailed timeline then traces your package's journey: current location, completed transit stages, and estimated delivery date. This information is updated at each new stage, allowing you to follow your shipment's progress in real time.
About Carriers
Carriers Logística e Transporte is a Brazilian logistics company specializing in last-mile parcel delivery for e-commerce retailers. The company was founded on October 17, 2008, and is headquartered in São Bernardo do Campo, Brazil. Since February 2023, Carriers has operated under the MOVE3 | Sequoia Group.
How to contact Carriers?
If you are experiencing issues with the delivery process managed by Carriers, please do not hesitate to contact their customer support.
What is Carriers?
Carriers Logística e Transporte is a Brazilian logistics and transportation company specializing in last-mile parcel delivery for the e-commerce market. Founded on October 17, 2008, in São Bernardo do Campo, in the state of São Paulo, the company began its operations in a specific niche, delivering medications to compounding pharmacies in the São Paulo metropolitan area, with motorcycle couriers handling these routes. This origin in pharmaceutical delivery, at a time when Brazil's online retail sector was still in its early stages, gave Carriers its foundational experience in urban courier operations.
As Brazil's e-commerce sector began expanding rapidly in the late 2000s and early 2010s, Carriers reoriented its operational model toward online retail logistics. This shift transformed the company from a niche pharmaceutical courier into a dedicated last-mile operator for e-commerce retailers, at a time when the market for specialized parcel delivery services for online stores was still taking shape. Over more than 15 years, the company built a franchise network spanning all Brazilian states, scaled its client base to approximately 500 active accounts, and grew to process over one million shipments per month, handling more than 40,000 packages per day.
A significant change in Carriers' corporate history came in February 2023, when Grupo MOVE3 announced the acquisition of 100% of the company's capital. This transaction was part of MOVE3's R$50 million acquisition strategy for 2023, aimed at building a last-mile delivery group focused on Brazilian e-commerce. The acquiring group subsequently merged with Sequoia Logística in a deal valued at approximately $75.7 million, forming one of Brazil's largest private logistics groups. Today, Carriers operates under the MOVE3 | Sequoia Group alongside other brands including Flash Courier, Rodoê, Moove+, Sequoia, and the logistics technology company Levoo.
- Founded: October 17, 2008, in São Bernardo do Campo, São Paulo, Brazil
- Headquarters: São Bernardo do Campo, São Paulo state, Brazil
- Parent company: MOVE3 | Sequoia Group, following the acquisition of 100% of Carriers' capital by Grupo MOVE3 in February 2023
- Specialization: Last-mile parcel delivery for e-commerce retailers, handling packages up to 30 kilograms
- Monthly capacity: Over one million shipments per month
- Daily volume: Over 40,000 packages per day
- Client base: Approximately 500 active commercial clients at the time of the 2023 acquisition, across product categories including clothing, cosmetics, pet products, auto parts, and food supplements
- Annual revenue: R$106 million recorded in the 2022 fiscal year
- Operating hours: 24 hours a day, seven days a week
Carriers' positioning in the Brazilian market rests on its exclusive franchise network, which gives the company delivery reach across all 26 Brazilian states and the Federal District. The company serves a broad range of online retailers and marketplace operators, from small and medium-sized businesses to large-volume sellers, with competitive pricing in the Southeast region standing as one of its primary commercial differentiators. Its direct integration with major e-commerce platforms allows retailers to connect Carriers' logistics infrastructure to their store operations, a feature that has been central to its client acquisition in the B2B logistics segment.
Which countries does Carriers deliver to?
Carriers operates exclusively within Brazilian territory, making it a domestic-focused last-mile carrier with no international shipping capabilities. The company has built an exclusive franchise network designed to cover all 26 Brazilian states plus the Federal District, enabling deliveries to municipalities across the entire national territory. At the time of its acquisition by Grupo MOVE3, Carriers was actively delivering to 1,440 cities across 22 Brazilian states, with ongoing expansion plans to extend this reach to additional cities and regions.
The company's operational strength is most concentrated in the Southeast region of Brazil, which covers the states of São Paulo, Rio de Janeiro, Minas Gerais, and Espírito Santo. This zone accounts for the largest share of Brazil's e-commerce transactions, and Carriers' headquarters in São Bernardo do Campo, within the greater São Paulo metropolitan area, places it at the geographic center of this market. Delivery speed and pricing competitiveness are highest in this region, where the density of the company's operational infrastructure is most developed.
- Southeast region: São Paulo, Rio de Janeiro, Minas Gerais, and Espírito Santo, the company's primary operational zone and most competitive delivery area
- South region: Paraná, Santa Catarina, and Rio Grande do Sul
- Center-West region: Mato Grosso, Mato Grosso do Sul, Goiás, and the Federal District
- Northeast region: Bahia, Pernambuco, Ceará, Maranhão, Piauí, Alagoas, Sergipe, Paraíba, and Rio Grande do Norte
- North region: Amazonas, Pará, Rondônia, Acre, Roraima, Amapá, and Tocantins
The franchise model allows Carriers to extend delivery reach into less densely populated areas without bearing the full capital cost of directly owned infrastructure at every location. This structure gives the company access to remote municipalities that would otherwise be difficult to serve at competitive prices. As part of the broader MOVE3 | Sequoia Group, Carriers also benefits from a combined logistics network that collectively processes approximately 10 million deliveries per month across Brazil, providing operational scale beyond what its own standalone infrastructure would support.
What are the Carriers services and delivery times?
Carriers' service portfolio is purpose-built for the e-commerce sector, with door-to-door parcel delivery as its core offering. The standard service covers the full delivery cycle from collection at the retailer's warehouse or dispatch point through to final delivery at the recipient's residential or commercial address. All shipments include tracking, allowing both retailers and their end customers to follow parcel progress through the carrier's system. The company handles packages up to 30 kilograms, a weight ceiling that keeps Carriers positioned in the parcel and courier segment rather than the heavy freight market.
Beyond standard delivery, Carriers offers a range of time-critical options for retailers requiring faster fulfillment. The Same Day delivery service allows consumers to receive purchases on the same calendar day their order is placed, with the carrier collecting the item from the nearest physical store location and delivering directly to the customer's address. The Same Hour service represents the most urgent tier, targeting delivery within one hour for eligible orders and locations. Express delivery options are also available for shipments requiring faster transit than the standard service provides.
- Standard e-commerce delivery: Door-to-door parcel delivery with full tracking, covering collections from retailer warehouses through to final delivery at the recipient's address
- Same Day delivery: Collection from the nearest physical store location and delivery to the customer on the same calendar day the order is placed
- Same Hour delivery: Ultra-express tier targeting delivery within one hour of order placement for eligible addresses and locations
- Express delivery: Faster-than-standard transit options for time-sensitive e-commerce shipments
- Returns logistics: Reverse logistics service managing the return flow of parcels from consumers back to retailers
- Product collection: Direct pickup from retailer warehouses, fulfillment centers, and physical store locations
- Road transportation: Broader merchandise transport for commercial clients beyond the parcel courier segment
- Control tower monitoring: Real-time oversight of all in-transit shipments, supported by human operators who can intervene to resolve issues as they arise
For standard e-commerce shipments, Carriers advertises next-day delivery capability across the national territory, though actual transit times vary by origin and destination. Deliveries within and around the São Paulo metropolitan area are typically completed most quickly, given the concentration of operational infrastructure in that zone. Shipments to other regions of Brazil may take additional days in transit. After a retailer dispatches a shipment, tracking information can take up to three business days to appear on the carrier's platform, which recipients should factor in when first checking parcel status.
What are the Carriers rates and maximum dimensions accepted?
Carriers structures its pricing for B2B clients, with rates negotiated directly between the carrier and each retailer rather than published as a fixed public rate card. The company serves online retailers and marketplace operators who contract with Carriers to manage last-mile delivery for their end customers. Pricing depends on factors including shipment volume, delivery zones, and the specific service requirements of each commercial partner. Carriers emphasizes competitive pricing, particularly within the Southeast region of Brazil, as one of its primary differentiators in the market for dedicated e-commerce last-mile delivery.
Billing weight for Carriers shipments is calculated using the higher value between actual package weight and volumetric weight. Volumetric weight is determined by multiplying the package's length, width, and height in centimeters and then dividing the result by a standard cubic factor of 6,000. This method is standard across the Brazilian logistics industry and is used to ensure that large but lightweight packages are billed in proportion to the physical space they occupy in the delivery vehicle. The maximum accepted weight per shipment is 30 kilograms, which defines the outer boundary of the company's service scope.
- Maximum package weight: 30 kilograms per shipment
- Billing method: The higher value between actual weight and volumetric weight is applied as the billing weight
- Volumetric weight formula: Length (cm) multiplied by width (cm) multiplied by height (cm), divided by 6,000
- Pricing structure: Commercially negotiated on a per-client basis for B2B retail and marketplace partners, with no publicly published fixed rate card
- Most competitive zone: Southeast region, covering São Paulo, Rio de Janeiro, Minas Gerais, and Espírito Santo
What are the Carriers delivery options?
Carriers operates as a door-to-door carrier, with delivery to the recipient's registered residential or commercial address as the standard mode of operation. Given the company's focus on the e-commerce market the majority of deliveries are directed to residential addresses. To coordinate deliveries and keep recipients informed of upcoming arrivals, Carriers uses multiple communication channels, including SMS, WhatsApp, and direct telephone contact. This proactive outreach is designed to reduce failed delivery attempts by giving recipients advance notice of when their parcel will arrive.
Shipment tracking is available through the carrier's dedicated tracking portal. To access tracking details, recipients must enter their CPF, the Brazilian individual taxpayer registry number, their first name, and their CEP, the Brazilian postal code. This three-step verification process is a privacy measure used to match tracking data to the correct recipient. Third-party tracking aggregators that consolidate data from multiple carriers simultaneously also support Carriers shipments, offering an alternative way to monitor parcel status without using the carrier's own portal.
- Primary delivery mode: Door-to-door delivery to the recipient's residential or commercial address
- Recipient notification: SMS, WhatsApp, and telephone contact used to communicate delivery schedules and progress updates
- Tracking access: Parcel status available through the carrier's tracking portal upon providing CPF, first name, and CEP
- Failed delivery: Re-delivery attempts are arranged for cases where the recipient is not present at the first attempt, manageable through the carrier's customer service channels
- Operating schedule: Delivery operations run 24 hours a day, seven days a week
What should I do if my Carriers parcel is lost or damaged?
Customer support at Carriers is accessible through several contact channels. The primary method for formal inquiries is the electronic contact form on the company's official website. A telephone customer service line is also operated by the company, and Carriers accepts contact via SMS and WhatsApp for recipients following up on delivery issues or seeking updates on in-transit shipments. These multiple contact options reflect the company's effort to be reachable across different communication preferences, particularly given that its direct contractual relationship is with retailer clients rather than end consumers.
The company's record on Reclame Aqui, Brazil's principal consumer complaint registry platform, provides a data-based view of its service performance. Carriers has accumulated more than 2,655 registered complaints on the platform, with a response rate of 99.9%, indicating active engagement with consumer grievances. The average customer satisfaction score stands at 5.15 out of 10, and 48.2% of complainants indicated they would do business with the company again. The complaint resolution rate is 77.7%, with an average response time of approximately 12 days. The most frequently cited issues relate to delivery delays and insufficient communication updates during transit.
- Contact form: Electronic form available on the company's official website for formal inquiries and complaints
- Customer service phone: A dedicated customer service telephone line is operated by Carriers for direct assistance
- SMS and WhatsApp: Available for delivery follow-up and issue resolution
- Reclame Aqui response rate: 99.9%, reflecting active engagement with registered consumer complaints
- Average satisfaction score: 5.15 out of 10 on the Reclame Aqui platform
- Complaint resolution rate: 77.7% of registered complaints resolved
- Average response time: Approximately 12 days
- Most common complaints: Delivery delays and insufficient communication updates during transit
For formal claims related to lost or damaged shipments, the expected process follows standard Brazilian logistics practice. The claimant should contact Carriers through the official customer service channels, providing the relevant order number, tracking code, and supporting documentation such as the purchase invoice and in cases of damage, photographic evidence of the condition of the goods upon arrival. Because Carriers operates primarily in a B2B model with retailers as the contracting parties, the specific terms governing liability, compensation amounts, and deadlines for filing claims are typically defined in the commercial contract between Carriers and the retailer rather than in publicly published consumer-facing terms.
Does Carriers handle international shipments and customs formalities?
Carriers Logística e Transporte does not offer international shipping services. The company's operations are entirely focused on domestic last-mile delivery within Brazilian territory, and its service portfolio, pricing model, and franchise network are all structured for intra-Brazil shipments. There is no evidence that the company operates cross-border logistics, customs brokerage, or international freight forwarding services of any kind. Retailers requiring international delivery to or from Brazil must arrange this through a separate carrier with cross-border capabilities.
For e-commerce shipments entering Brazil from abroad, Carriers could potentially handle the domestic last-mile segment once an inbound international parcel has cleared Brazilian customs and been transferred to a domestic carrier. In this scenario, the international portion of the journey would be managed by a separate international operator, with Carriers taking over only at the point of domestic distribution. International express carriers, national postal services, or specialized freight forwarders would need to manage the cross-border and customs clearance elements of any such shipment.
Understanding tracking statuses
When tracking a Carriers shipment online, different statuses appear as the parcel moves through the logistics network. These indicators show the position and condition of the shipment at each key stage of its journey, from initial collection at the retailer's premises to final delivery at the recipient's address. The statuses below are those used in the Carriers tracking system, along with their meanings for both senders and recipients monitoring an active shipment.
| Status | Description |
|---|---|
| Parcel collected | The package has been collected from the sender's address or warehouse and is now in the carrier's possession. This is the first active status in the delivery chain and confirms that the shipment has entered the Carriers logistics network and is ready for onward processing. |
| In transit | The package is currently moving between distribution centers or logistics hubs within the network. This status may appear more than once as the parcel passes through different intermediate nodes on its route toward the destination region. |
| Left distribution center | The package has departed from a logistics or distribution center and is progressing toward the next stage of its delivery route. This status confirms movement out of a specific hub and toward a delivery point closer to the recipient's address. |
| Out for delivery | The package has left the local distribution point and is on a delivery route heading directly to the recipient's address. This is the last status before a final delivery attempt and typically means the parcel will arrive the same day it appears. |
| On delivery route | The package is actively in the hands of a delivery agent on a route toward the recipient. This status confirms the parcel is in the final leg of its journey to the destination address and that a delivery attempt is imminent. |
| Delivered | The package has been successfully delivered to the recipient at the registered address. This is the final status in a completed delivery cycle and confirms that no further action is required from either the sender or the carrier. |
| Awaiting processing | The package is at a logistics node and is pending the next step in the delivery chain. This status typically appears when the parcel is waiting to be sorted, dispatched to the next hub, or assigned to a local delivery route. |
| Delivery attempt failed | A delivery attempt was made but was unsuccessful, most commonly because the recipient was not present at the delivery address at the time of the attempt. The carrier will typically schedule a further delivery attempt, which can also be arranged through Carriers' customer service channels. |
| Parcel returned | The package is being returned to the sender. This occurs after multiple unsuccessful delivery attempts or at the explicit request of the recipient. Once this status appears, the parcel is no longer moving toward the original destination and is following the reverse logistics path back to the retailer. |
Where can I find my Carriers tracking number?
The Carriers tracking number is automatically sent when your package is shipped. As the recipient, you receive it by email, SMS, or directly on the order confirmation page of the retailer's website.
If you cannot find it in your notifications, log in to your customer account on the website where you placed your order. The tracking number can be found in your order history or in the section dedicated to ongoing deliveries.
Once you have this number, enter it in the search field to check your delivery progress and estimated arrival date.
Why isn't my Carriers package moving in the package tracking history?
When your Carriers package tracking hasn't updated for several days, several factors may explain this delay: customs formalities for international shipments, logistical incidents, or simply a delay in updating the information.
Before taking any action, verify that the delivery address provided during the order is correct. An error or incomplete information can slow down the shipping process. If the delay persists beyond the announced timeframe, contact Carriers customer service or the sender with your tracking number on hand. They will be able to precisely locate your package and, if necessary, open an investigation to determine the cause of the delay.
When I track my Carriers package, why does it show as "returned"?
A "returned" status means that the package has been sent back to the sender. Several situations can explain this return:
The delivery driver was unable to identify the recipient due to an incorrect, illegible, or incomplete address missing essential information (apartment number, access code, etc.).
After several unsuccessful attempts and in the absence of collection within the allotted time, the package is automatically returned to its origin point.
The recipient did not collect the package from the post office or pickup point within the holding period, usually 15 days.
For international shipments, missing or incomplete documents or an incorrect value declaration can result in customs clearance refusal and the return of the package.
If your package shows this status, contact the sender or Carriers customer service to find out the exact reason for the return and agree on a solution: a new shipment or refund according to the seller's terms.
Why does the Carriers parcel tracking timeline indicate that my order cannot be found?
If no information appears when tracking your Carriers package, several causes are possible:
Make sure that the number entered matches exactly the one provided by the sender. A single character error prevents the package from being identified.
Tracking information is only available once the package has been picked up by Carriers. A delay of 24 to 48 hours may occur between the notification being sent and the first status update.
Temporary malfunctions can sometimes affect the online tracking system. In this case, try again later or contact Carriers customer service for assistance.