Cebu Pacific Cargo tracking

What is Cebu Pacific Cargo?

Cebu Pacific Cargo, marketed under the brand name CEB Cargo, is the dedicated air cargo division of Cebu Pacific Air, the Philippines' largest low-cost carrier by domestic route coverage. The division holds the position of the largest air cargo carrier in the Philippines, providing freight services to individual shippers, freight forwarders, and cargo agents across the archipelago and into international markets. CEB Cargo operates on an airport-to-airport model, meaning shippers are responsible for bringing goods to the originating cargo acceptance office, and consignees must collect shipments from the destination cargo facility.

Cebu Pacific Air was established on August 26, 1988, under JG Summit Holdings, Inc., the conglomerate founded by Filipino-Chinese entrepreneur John Gokongwei Jr., though commercial flight operations did not begin until March 8, 1996, with the inaugural route running between Manila and Cebu. In its early years, cargo was transported as belly freight loaded into the underfloor holds of passenger aircraft alongside passenger baggage. The airline announced a formal entry into the dedicated cargo market in 2018, responding to growing demand driven by the expansion of Philippine e-commerce and inter-island trade.

• Date of establishment: Cebu Pacific Air founded August 26, 1988; commercial passenger operations began March 8, 1996; dedicated cargo division formally launched in 2018-2019
• Headquarters: Pasay City, Metro Manila, Philippines, with the primary cargo hub at Ninoy Aquino International Airport (NAIA)
• Parent company: JG Summit Holdings, Inc., founded by the Gokongwei family
• Brand name: CEB Cargo, the dedicated cargo division of Cebu Pacific Air
• IATA airline code: 5J, with Air Waybill prefix 203
• Fleet: 98 total aircraft as of end-2024, comprising 68 narrowbody Airbus jets, 10 widebody Airbus jets, and 20 turboprops, with an average fleet age of approximately 5.9 years
• Dedicated cargo aircraft: 2 ATR 72-500 turboprop freighters with Large Cargo Door modification, converted at Sabena Technics DNR in Dinard, France
• Cargo technology platform: SmartKargo cloud-based cargo management and tracking system, with a partnership in place since 2013

The first dedicated ATR 72-500 freighter was delivered in mid-2019, with a second following in 2020. These aircraft opened up domestic routes to smaller regional airports where runways are not suited to jet operations, giving CEB Cargo direct access to destinations that belly-hold operations alone could not reach efficiently. CEB Cargo holds the distinction of being the only passenger airline in the Philippines also operating dedicated cargo freighter aircraft, a combination that sets it apart from other domestic carriers in terms of inter-island logistics reach.

The COVID-19 pandemic proved to be a turning point for the cargo division. During the early months of the Philippines' community quarantine in 2020, only cargo flights were authorized to operate, and CEB Cargo took on the role of transporting medical supplies, food, and essential goods across the islands. Cargo revenue grew from approximately 8 percent of total airline revenue in the third quarter of 2019 to 66 percent in the third quarter of 2020. By that period, CEB Cargo had transported over 43,600 tonnes of goods to and from domestic and international destinations since the onset of the pandemic, a figure that illustrates how quickly the division had to scale its operations.

Which countries does Cebu Pacific Cargo deliver to?

Domestically, CEB Cargo accepts cargo for all 37 Philippine destinations served by Cebu Pacific's passenger network, spanning Luzon, the Visayas, and Mindanao. The airline operates from seven strategically placed domestic hub airports, allowing it to connect points across the archipelago through hub transfers where no direct flight exists between origin and destination. This hub-and-spoke structure makes it practical to move cargo between smaller island destinations that receive only limited weekly flight frequencies.

Internationally, Cebu Pacific Air's own route network covers 26 destinations across 14 countries, concentrated primarily in Asia, the Middle East, and Australia. Key international cargo destinations include Hong Kong, Japan, Thailand mainland China cities including Shanghai and Guangzhou, and the United Arab Emirates. For markets beyond the airline's direct network, CEB Cargo maintains partnerships with 15 interline cargo partner airlines, extending its reach to destinations in Europe, Africa, and the Americas where Cebu Pacific does not operate its own flights.

• Domestic Philippines: All 37 domestic destinations across Luzon, the Visayas, and Mindanao, served via seven hub airports including Manila, Cebu, Clark, Kalibo, Iloilo, Cagayan de Oro, and Davao
• Northeast Asia: Japan (multiple cities), Hong Kong, Shanghai, and Guangzhou
• Southeast Asia: Thailand and other regional destinations within Cebu Pacific's passenger network
• Middle East: Dubai and other Gulf destinations; earlier routes also served Kuwait City, Doha, Dammam, and Riyadh, though some were subsequently discontinued
• Australia: Sydney and Melbourne, served at various points in Cebu Pacific's operating history
• Europe, Africa, and Americas: Reachable through partnerships with 15 interline cargo partner airlines that carry shipments onward from connecting hub points

The interline cargo partnership model functions in a way comparable to how national postal services cooperate internationally. A CEB Cargo shipment moves through Cebu Pacific's own network to the point where it connects with a partner airline, which then carries it forward to the final destination country. A shipper in Manila can book cargo bound for a European destination through a single arrangement with CEB Cargo, without needing to separately engage a carrier at the transit hub. The partner carrier completes the onward leg and handles distribution within its own coverage area.

What are the Cebu Pacific Cargo services and delivery times?

CEB Cargo's service range is built around the airport-to-airport air freight model and covers several distinct product tiers. The foundation of operations is belly cargo transport, using available hold space on scheduled Cebu Pacific passenger flights across the Airbus narrowbody and widebody fleet serving domestic and international routes. Alongside this, the two ATR 72-500 dedicated freighters operate domestic routes where jet aircraft are not suited, with particular relevance for perishable and pharmaceutical cargo given their ability to serve regional airports with quick turnarounds.

• Belly Cargo (Standard): Standard cargo transport using available hold space on all scheduled Cebu Pacific passenger flights, domestic and international, operated by the Airbus fleet
• CEB X (Express): Express service for time-sensitive shipments allocated on a first-come, first-served basis; cargo must be accepted no later than two hours before the scheduled flight departure
• Fixed Space Allocation: Guaranteed cargo space on specific flights for high-volume or recurring customers, with space and rates negotiated on a per-requirement basis; acceptance cut-off is two hours before departure
• ATR Charter Service: Full charter of an ATR 72-500 freighter for dedicated cargo transport; each aircraft carries up to eight tons of palletized cargo in the Large Cargo Door configuration, or approximately 5,500 kg of loose cargo
• Special Cargo: Handling of perishables including fresh food, cut flowers, and live seafood; pharmaceuticals requiring temperature-sensitive handling; and express parcels
• Packaging Services: On-site packaging assistance at cargo offices, with plastic jack wrap, plastic sheets, bubble wrap, and styrofoam boxes available for fragile or moisture-sensitive goods

Delivery times are determined by the available flight schedule rather than a fixed transit window. On major domestic trunk routes such as Manila to Cebu, where Cebu Pacific operates multiple daily frequencies, cargo can often be moved same-day or next-day depending on when it is tendered. Cargo must be delivered to the acceptance office four to six hours before the scheduled departure depending on aircraft type, and must be fully processed within that window. CEB X express bookings require acceptance no later than two hours before the next available departure with available space.

For domestic cargo requiring a hub transfer, one additional flight leg is added to the routing, which may extend transit by one day. International shipments on Cebu Pacific's own network follow the same flight-schedule logic, with transit time shaped by available departure frequencies on the route. Cargo moving to Europe, Africa, or the Americas through interline partner carriers will incur additional transit time based on the partner airline's routing and schedule, and shippers should expect several extra days compared to direct-network destinations in Asia and the Middle East.

What are the Cebu Pacific Cargo rates and maximum dimensions accepted?

Freight charges are calculated on the basis of three factors, namely cargo classification, chargeable weight, and declared value. The chargeable weight is the higher of the actual weight and the volumetric weight, which is derived from the shipment's physical dimensions. This is standard air freight industry practice. Where a shipment's volumetric weight exceeds its actual weight, the volumetric figure becomes the basis for calculating the freight charge, which is why bulky but lightweight goods typically cost more to transport by air than dense, compact items of the same physical weight.

• Chargeable weight: The higher of actual weight in kilograms or volumetric weight calculated from the shipment's dimensions; whichever figure is greater is used as the billing basis
• ATR service piece dimensions: Individual pieces may not exceed 50 cm x 50 cm x 50 cm on routes operated by the ATR 72-500 freighter
• ATR service piece weight: Maximum gross weight of 50 kg per piece; some operational guidelines indicate a 35 kg per piece limit applies under certain ATR service configurations
• ATR aircraft capacity: Up to eight tons of palletized cargo in Large Cargo Door configuration; approximately 5,500 kg in loose cargo format
• Fixed allocation pricing: Negotiated on a per-requirement basis directly with CEB Cargo offices for customers with recurring or high-volume cargo needs
• Standard and CEB X rates: Based on published tariffs incorporating cargo classification and chargeable weight
• Declared value: Used to determine cargo liability and applicable ad valorem surcharges

For routes served by Airbus narrowbody or widebody aircraft, the per-piece dimensional and weight restrictions differ from those on ATR-operated domestic routes. Shippers with non-standard or oversized cargo should confirm the applicable limits directly with the CEB Cargo acceptance office for the specific route and aircraft type before tendering the shipment. Fixed allocation agreements are negotiated individually and typically apply to customers with predictable, recurring cargo volumes that justify dedicated space reservations on particular flights.

What are the Cebu Pacific Cargo delivery options?

CEB Cargo operates exclusively on an airport-to-airport basis. The shipper is responsible for bringing cargo to the Cebu Pacific cargo acceptance office at the originating airport within the required pre-departure window, and the consignee or their authorized representative must collect the shipment from the cargo claims facility at the destination airport after it has been offloaded and processed. There is no pickup service from shippers' premises, and there is no home delivery or last-mile distribution service at the receiving end.

Cargo offices are present at 18 stations across the Philippines, covering hub airports and major domestic terminals in Metro Manila, the Visayas, and Mindanao. Shippers and consignees deal directly with these station offices for cargo acceptance, documentation, and shipment collection. For cargo connecting through a hub airport, the shipment transits the hub before moving onto the next available flight bound for the final destination airport.

• Cargo drop-off: Shippers bring goods to the CEB Cargo acceptance office at the originating airport within the acceptance window, typically four to six hours before departure depending on aircraft type
• CEB X acceptance window: Express shipments must be accepted no later than two hours before the scheduled flight departure
• Cargo collection: Consignees or their authorized representatives collect shipments from the CEB Cargo delivery facility at the destination airport after offloading and processing
• Station coverage: Cargo offices at 18 stations across the Philippines, including major hubs in Metro Manila and key airports across the Visayas and Mindanao
• No home delivery: CEB Cargo does not offer last-mile delivery, parcel locker collection, or post office pickup arrangements

What should I do if my Cebu Pacific Cargo parcel is lost or damaged?

For cargo that has been lost, damaged, or significantly delayed, CEB Cargo operates a dedicated cargo customer care channel separate from the general Cebu Pacific passenger support service. Shippers and consignees are directed to contact this team promptly upon discovering an issue, as early reporting is standard practice in cargo claims processes. The cargo customer care team handles inquiries related to shipment status, damage reports, and missing cargo.

The specific formal claim deadlines, required documentation, and compensation structures that apply to cargo claims are not publicly detailed in CEB Cargo's available customer materials. Shippers who discover damage or loss should contact the cargo customer care team directly to receive guidance on the documents and steps needed to open a formal claim. For general Cebu Pacific inquiries, round-the-clock support is available via the airline's Charlie chatbot, accessible through the website and mobile application under the Talk to Us menu.

• Dedicated cargo customer care phone: +632-802-7070, the primary contact line for cargo claims and shipment inquiries
• Manila general hotline: (02) 8702-0888 for general Cebu Pacific inquiries
• Cebu general hotline: (032) 230-8888 for general Cebu Pacific inquiries
• 24/7 chat support: The Charlie chatbot is available around the clock through the Cebu Pacific website and mobile app via the Talk to Us menu
• Claim documentation: Formal claim deadlines and required documents are not publicly specified; shippers should contact the cargo customer care team as soon as damage or loss is discovered to receive instructions on the claims process

Does Cebu Pacific Cargo handle international shipments and customs formalities?

CEB Cargo handles international air freight across Cebu Pacific's own flight network, which spans destinations in Asia, the Middle East, and Australia. For markets that the airline does not serve with its own aircraft, cargo can be routed through a network of 15 interline cargo partner airlines to reach destinations in Europe, Africa, and the Americas. International cargo bookings are made through CEB Cargo offices or via authorized cargo agents operating in the Philippines.

Imports arriving in the Philippines by air are subject to inspection and assessment by the Philippine Bureau of Customs. Importers are required to present a commercial invoice with declared values and full product descriptions, a packing list detailing contents, weights, and dimensions, and the original air waybill. Import permits may be required for regulated commodities including certain electronics, food products, and chemicals. Misdeclaration or incomplete documentation can result in delays, fines, or confiscation of goods by customs authorities.

The Philippine Bureau of Customs enforces a list of absolutely prohibited imports that CEB Cargo cannot carry into the country. These include dangerous drugs and controlled substances, firearms, ammunition, explosives, obscene publications, adulterated food and drug products, gambling equipment, used clothing and rags, and wildlife products such as ivory. CEB Cargo's own dangerous goods policy, aligned with IATA Dangerous Goods Regulations, separately restricts the transport of flammable liquids and solids, corrosives and oxidizers, aerosols, pressurized gases, toxins, infectious biological agents, radioactive materials, and weapons including antique firearms and bladed weapons.

• Prohibited imports into the Philippines: Dangerous drugs, firearms and explosives, obscene materials, adulterated food and drug products, gambling equipment, used clothing and rags, and wildlife products including ivory
• CEB Cargo dangerous goods restrictions: Flammable liquids and solids (paints, thinners, solvents, matches), corrosives and oxidizers (acids, bleach, mercury), aerosols and gases (butane, lighter refills, liquid nitrogen), toxins, infectious agents, radioactive materials, and weapons
• Required import documents: Commercial invoice with declared values, packing list with weights and dimensions, and original air waybill; additional permits may apply for regulated commodities
• Interline cargo reach: Partnerships with 15 airlines extend CEB Cargo's service to destinations in Europe, Africa, and the Americas beyond Cebu Pacific's direct network
• Customs responsibility: Importers and shippers are generally responsible for compliance with destination-country customs regulations and applicable import duties

Understanding tracking statuses

When tracking a CEB Cargo shipment, status updates appear using standard IATA air cargo milestone codes managed through the SmartKargo platform. Each code marks a specific event in the shipment's journey, from initial acceptance at the origin cargo office to collection by the consignee at the destination airport. Shipments are identified by an Air Waybill number using Cebu Pacific's airline prefix 203, followed by eight digits, giving an 11-digit reference in the format 203-XXXXXXXX. Third-party tracking services including Wheremy also support lookups using this AWB format. The table below describes each milestone status and its significance at that point in the shipment's routing.