Celeritas tracking

What is Celeritas?

Celeritas Transporte y Logística S.L. is a Spanish last-mile delivery and logistics company headquartered in Alcobendas, Madrid. Founded in 2006 by Aitor Ojanguren and Antonio García, both of whom had prior professional experience in the logistics and transport sector, the company was built from the outset around B2C last-mile delivery at a time when Spanish e-commerce was still at an early stage of development. The company operates under the tagline "Allí donde tú quieres", meaning Where you want it, and specializes in home delivery, a proprietary pickup point network called Punto Celeritas, reverse logistics, and e-fulfillment services for e-commerce businesses across Spain and Portugal.

The corporate history of Celeritas has been shaped by three distinct ownership phases. The first major milestone came in September 2012, when the company was acquired by SGEL, Sociedad General Española de Librería, a distribution company founded in 1914 and a subsidiary of Groupe Lagardère, the French media and distribution conglomerate active in more than 30 countries. Under Lagardère ownership, Celeritas secured a landmark logistics partnership with Zalando, the German e-commerce giant, which selected Celeritas as its logistics partner in Spain. In October 2015, Lagardère Travel Retail divested SGEL, whose consolidated sales at the time of the transaction stood at approximately $287 million, to Springwater Capital, a private equity investment firm.

• Full legal name: Celeritas Transporte y Logística S.L.
• Founded: 2006, Madrid, Spain, by Aitor Ojanguren and Antonio García
• Headquarters: Polígono Industrial Alcobendas, 28108 Alcobendas, Madrid, Spain
• Parent company (since August 2023): Citibox Smart Services, founded in 2015 by David Bernabéu
• Previous owners: Springwater Capital (2015-2023) and SGEL / Groupe Lagardère (2012-2015)
• Daily volume: More than 200,000 parcels and returns handled daily
• Warehouse space: 90,000 m² across fulfillment centers in Guadalajara and Zaragoza, with an automated sorting center in Madrid
• Pickup point network: Approximately 9,000 Punto Celeritas locations across Spain and Portugal
• Net Promoter Score: Above 85, with more than 95% of shipments available to recipients within 24 hours of dispatch
• ISO certifications: ISO 9001 (Quality Management) and ISO 14001 (Environmental Management)
• Climate commitment: Climate Pledge signatory since April 24, 2024, committed to net-zero by 2040

Under Springwater Capital ownership, Celeritas expanded its e-commerce logistics capabilities and grew revenue from approximately $10 million in 2016 to approximately $60 million by 2022, a sixfold increase driven by the accelerating growth of online retail in Spain during this period. The third ownership change came in August 2023, when Citibox Smart Services completed the acquisition of 100% of Celeritas for a reported sum exceeding $20 million. Citibox, founded in 2015 by David Bernabéu, had built a network of more than 50,000 smart residential mailboxes concentrated in Madrid and Barcelona, and the post-acquisition combined group projected consolidated turnover exceeding $135 million.

Celeritas occupies a distinctive position in the Iberian last-mile delivery market. The Punto Celeritas pickup point network of approximately 9,000 locations is distributed to place a collection point within 3 km of 90% of the Spanish population, a density that rivals traditional national postal operator networks. The company processes more than 200,000 parcels and returns daily and serves major European e-commerce brands including Zalando and La Redoute. Routing parcels through collection points rather than individual home delivery attempts is estimated to reduce CO2 emissions by more than 70% compared to standard home delivery, a characteristic that contributed to the company's Climate Pledge signatory status.

Which countries does Celeritas deliver to?

Celeritas provides full coverage across Spain and Portugal, including mainland territories and all island and enclave regions. In Spain, the carrier serves the entire peninsula as well as the Canary Islands, the Balearic Islands, and the autonomous cities of Ceuta and Melilla. The Canary Islands, which form a special customs territory outside the European Union's VAT area, are served through a dedicated DDP, Delivered Duty Paid, consolidated delivery service, meaning customs duties and taxes are handled by Celeritas rather than being passed on to the recipient at the point of delivery.

Portugal is covered as part of Celeritas's standard service territory, with the Punto Celeritas pickup point network extending across both countries. Approximately 9,000 collection points are distributed to place a pickup location within 3 km of 90% of the Spanish population, a level of geographic coverage within the pickup point segment that rivals or exceeds the density achieved by traditional national postal operator networks. Celeritas operates this Iberian network from logistics infrastructure concentrated in central Spain, with fulfillment centers in Guadalajara and Zaragoza and an automated sorting center in Madrid that serves as the primary domestic hub.

• Mainland Spain: Full coverage of all provinces, autonomous communities, and municipalities across the peninsula
• Balearic Islands: Mallorca, Menorca, Ibiza, Formentera, and other islands of the archipelago
• Canary Islands: Served via a dedicated DDP consolidated delivery service that manages customs processing for this special customs territory
• Ceuta and Melilla: The two Spanish autonomous cities located on the North African coast
• Portugal: Full coverage of mainland Portugal, including access to the Punto Celeritas pickup point network
• European international destinations: Available via a network of more than 30 integrated partner carriers, with transit times of approximately 5-7 business days

For destinations beyond Spain and Portugal, Celeritas routes shipments through its Best-Fit Carrier model, which draws on a network of more than 30 integrated partner carriers to select the most suitable option for each individual shipment based on destination, service level, and cost. The company is also integrated into the nShift Delivery Management Platform, which connects to more than 1,000 carriers globally, extending the international reach available to e-commerce businesses operating through Celeritas. Transit times for European international shipments via this partner network are approximately 5 to 7 business days.

What are the Celeritas services and delivery times?

Celeritas offers a portfolio of logistics services designed for e-commerce businesses, ranging from standard home delivery to warehousing, returns management, and multi-carrier shipping orchestration. The core home delivery service is available at multiple speed tiers, with same-day delivery offered in major Spanish cities and express options running on 24-hour, 48-hour, and 72-hour commitments. Standard domestic delivery typically takes 2 to 3 business days, with some routes extending to 3 to 4 working days depending on origin and destination. Real-world tracking data from January 2026 shows an average of 2 days for Spain-to-Spain shipments, with individual shipment times ranging from 1 to 6 days.

The Punto Celeritas pickup point network is one of the company's distinguishing service features. Packages are routed to one of approximately 9,000 collection locations across Spain and Portugal, including neighborhood shops, kiosks, bookstores, gyms, and ILUNION hospital retail stores. Recipients are notified when their package arrives and have up to 15 days to collect it at their convenience. Routing parcels through collection points rather than attempting individual home deliveries is estimated to reduce CO2 emissions by more than 70% compared to standard home delivery. Cash-on-delivery payment is also available at Punto Celeritas locations, a feature not offered through the standard home delivery service.

• Same-day delivery: Available in major Spanish cities for orders placed within applicable cutoff times
• Express delivery: 24-hour, 48-hour, and 72-hour delivery commitments for domestic shipments within peninsular Spain
• Standard delivery: 2 to 3 business days domestically, with some routes extending to 3 to 4 working days; real-world average of 2 days based on January 2026 tracking data
• Punto Celeritas pickup: Delivery to approximately 9,000 collection points across Spain and Portugal; packages held for up to 15 days; weekend and public holiday access available at participating locations
• Reverse logistics and returns: Drop-off and processing via the Punto Celeritas network, including integrated Amazon returns handling and full reverse pipeline management
• e-Fulfillment: Warehousing, stock management, picking and packing, and multi-channel distribution from 90,000 m² of space in Guadalajara and Zaragoza
• Best-Fit Carrier model: Multi-carrier service selecting from more than 30 integrated carriers to optimize cost, speed, and service level for each individual shipment
• Smart locker delivery: Contactless delivery to Citibox residential mailboxes in equipped apartment buildings in Madrid and Barcelona

Reverse logistics is a dedicated service area for Celeritas. The Punto Celeritas network functions simultaneously as a delivery and returns drop-off infrastructure, with customers able to hand in returns at their nearest collection point. The company manages the full reverse logistics pipeline from consumer drop-off through to processing, including returns for Amazon and other major e-commerce platforms. This returns capability is one of the reasons large European fashion and retail brands have selected Celeritas as their logistics partner in Spain.

For deliveries to island territories and enclaves, transit times exceed those for peninsular Spain due to geographic distance and in the case of the Canary Islands, customs handling requirements. International European shipments routed through the partner carrier network take approximately 5 to 7 business days. For time-sensitive deliveries where a specific window is required, a time-slot delivery service is available that coordinates the arrival of the parcel within a defined period agreed in advance with the recipient.

What are the Celeritas rates and maximum dimensions accepted?

Celeritas does not publish a standard public rate card. Pricing is customized through volume-based commercial agreements negotiated directly with business clients, with rates calculated according to a combination of package weight, volumetric dimensions, destination, and the service tier selected. This model is standard practice for B2B parcel carrier contracts in Spain, where higher-volume senders negotiate per-shipment rates that reflect their shipping frequency and the range of services required.

For smaller businesses and individual shippers without a direct volume agreement, Celeritas services can be accessed through third-party booking platforms. Through platforms such as Packlink, discounts of up to 50% on domestic shipments and up to 70% on international shipments are advertised compared to standard rates, making this a practical access route for lower-volume senders. Maximum weight and dimension limits per package are not published in publicly available sources and would be confirmed at the contract or quote stage with Celeritas directly or through the selected booking platform.

• Pricing model: Customized volume agreements for business clients; rates vary by actual or volumetric weight, destination, and service level
• Third-party platform access: Discounts of up to 50% on domestic shipments and up to 70% on international shipments available through booking platforms such as Packlink
• Maximum dimensions: Not publicly specified; confirmed at contract or quote stage
• Maximum weight: Not publicly specified; confirmed at contract or quote stage

What are the Celeritas delivery options?

Recipients of Celeritas shipments have several options for how their package is received. Standard home delivery is made to the registered delivery address, with drivers making attempts during business hours. If a recipient is absent at the time of a delivery attempt, the shipment may be reattempted on the next available business day. Delivery can be postponed to the next business day by request, or arranged for a specific time through the concerted delivery service, which coordinates a defined delivery window directly with the recipient.

The Punto Celeritas pickup point network provides an alternative for recipients who prefer to collect at a convenient time. Packages held at a collection point are available for up to 15 days from arrival, during which time the recipient can collect using the notification they receive. The network of approximately 9,000 locations spans neighborhood shops, kiosks, bookstores, gyms, and ILUNION hospital stores across Spain and Portugal, with many locations offering extended opening hours including weekends and public holidays. Following the 2023 Citibox acquisition, residential smart mailboxes in equipped apartment buildings in Madrid and Barcelona offer contactless delivery without requiring travel to a collection point or waiting at home for a driver.

• Home delivery: Standard delivery to the registered address; reattempt on the next business day if the recipient is absent
• Concerted delivery: Delivery coordinated with the recipient for a specific agreed time slot
• Postponement: Delivery can be deferred to the next business day upon request
• Punto Celeritas pickup: Collection from one of approximately 9,000 locations across Spain and Portugal; packages held for up to 15 days
• Smart locker delivery: Contactless delivery to Citibox residential mailboxes in equipped buildings in Madrid and Barcelona
• Depot collection: Packages can be collected directly from a Celeritas transport depot when made available there
• Package refusal: A recipient who refuses delivery has the shipment logged and returned to the sender

Cash-on-delivery payment is available for shipments routed to Punto Celeritas collection points. If delivery data is incomplete at the time of dispatch, the shipment is held pending clarification from the sender or recipient before any delivery attempt is made. The Punto Celeritas network also serves as a returns drop-off infrastructure, allowing consumers to initiate returns at any participating collection point rather than arranging a home collection service. In cases where a parcel cannot be delivered and is sent back to the sender, this is logged separately from a recipient refusal, though both outcomes result in the shipment traveling back through the reverse logistics pipeline.

What should I do if my Celeritas parcel is lost or damaged?

Celeritas customer support is accessible through several channels. The primary telephone number is 902 04 49 44, a paid 902-rate line rather than a free number. Phone support hours vary depending on the service type, with general customer support operating Monday to Friday from 10:00 to 18:00 according to some sources, while others indicate extended hours or a tracking-specific line operating Monday to Saturday from 08:00 to 17:00. Written inquiries can be submitted through the contact form on the company website, which requires an order reference number to process the request.

The specific claims procedure for lost or damaged shipments, including deadlines for filing a claim and applicable compensation structures, is not detailed in publicly available sources. For businesses with volume contracts, these terms are typically defined in the service level agreement negotiated with Celeritas. Individual consumers should contact customer support as soon as a problem is identified, providing the tracking number and a description of the issue to initiate a case. The contractual relationship with Celeritas exists between the carrier and the sending business rather than the end recipient, which means the sender often needs to be the party to formally raise a claim with the carrier on the consumer's behalf.

• Primary phone number: 902 04 49 44 (paid 902-rate line, not a free call)
• Phone support hours: Monday to Friday, 10:00 to 18:00 (some sources indicate a tracking line operating Monday to Saturday, 08:00 to 17:00)
• Written contact: Contact form on the company website, requiring an order reference number
• Data protection inquiries: A dedicated email address is available for personal data protection matters
• Social media: Twitter/X (@ATC_Celeritas and @puntoceleritas), LinkedIn, Facebook, Instagram, and YouTube
• Claims procedure: Not detailed in publicly available sources; compensation terms for lost or damaged shipments are addressed within business service level agreements

Celeritas's Trustpilot profile is unclaimed, meaning the company does not actively monitor or respond to customer reviews on that platform, which is reflected in a poor aggregate rating there. For businesses integrating Celeritas into their logistics operations, claims deadlines, documentation requirements, and applicable compensation limits are best negotiated as part of the initial service agreement, as these specifics are not available in any published format accessible to the general public.

Does Celeritas handle international shipments and customs formalities?

Celeritas's primary service territory is Spain and Portugal, but international shipping is available through its multi-carrier model. For shipments to the Canary Islands, which are geographically part of Spain but constitute a special customs territory outside the European Union's VAT area, Celeritas operates a dedicated DDP, Delivered Duty Paid, consolidated delivery service. Under this arrangement, customs clearance and applicable duties or taxes are handled by Celeritas on behalf of the shipper, and the recipient does not face additional charges at the point of delivery.

For international destinations beyond the Iberian Peninsula, Celeritas routes shipments through the Best-Fit Carrier model, drawing on more than 30 integrated partner carriers to identify the most appropriate option for each shipment. Transit times for European international destinations via this model are approximately 5 to 7 business days. The customs documentation requirements, duty structures, and restricted item rules applicable to individual international destinations are governed by the regulations of the destination country and the policies of the contracted partner carrier managing the final delivery leg.

• Canary Islands: Served via a dedicated DDP consolidated service that handles customs clearance and duties; no additional charges for the recipient at delivery
• European international destinations: Routed through more than 30 integrated partner carriers via the Best-Fit Carrier model; transit times approximately 5-7 business days
• Balearic Islands, Ceuta, and Melilla: Served within the standard domestic service, with extended transit times reflecting geographic distance
• Multi-carrier reach: Integration with the nShift Delivery Management Platform provides access to more than 1,000 carriers globally for extended international coverage

The Balearic Islands, Ceuta, and Melilla are covered within the standard Celeritas domestic service without requiring special customs handling by the recipient for most shipment types. Ceuta and Melilla, as Spanish territories outside the EU customs union, may introduce additional considerations for certain goods, but these are managed within the carrier's existing service framework. For all destinations beyond continental Spain, transit times are longer than for peninsular deliveries, and the specific handling requirements for any given route would be confirmed through Celeritas or the relevant partner carrier at the time of booking.

Understanding tracking statuses

When tracking a Celeritas parcel online, the system displays status updates in Spanish reflecting the current position and stage of the shipment at each point in its journey, from initial reception by the carrier through to final delivery or return to sender. Updates are generated as the parcel passes through scanning points across the Celeritas network, and the same tracking number can be queried on Celeritas's own website as well as through third-party tracking aggregators including others.

Tracking numbers used by Celeritas range from 8 to 19 alphanumeric characters in length, with documented examples including 14-digit numeric codes, shorter 8-digit numeric codes, and 15-character combinations of numbers and letters. If no tracking update appears immediately after a shipping label is generated by the seller, this is normal, as the tracking typically only activates once the parcel has been physically received and scanned at a Celeritas facility. The tracking number is printed on the shipping label and is also included in the shipment confirmation sent by the sending retailer.