Ceva Logistics tracking

What is Ceva Logistics?

CEVA Logistics is one of the largest third-party logistics providers in the world, operating as a fully-owned subsidiary of the CMA CGM Group, the French maritime shipping and logistics conglomerate. The company delivers end-to-end supply chain solutions built around freight management, covering air, ocean, ground, and rail transportation, and contract logistics, which includes warehousing, distribution, manufacturing support, and value-added services. CEVA targets large enterprise clients rather than individual consumers, making it a predominantly B2B logistics provider with particularly deep relationships in the consumer and retail, automotive, aerospace, healthcare, and technology sectors.

The origins of CEVA stretch back to 1946 in Australia, where Ken Thomas founded Nationwide Transport with a single truck. That company grew into TNT , Thomas Nationwide Transport, one of the world's most recognized logistics brands. In 1996, the Dutch telecommunications company KPN acquired TNT and restructured it into separate Logistics, Express, and Post divisions. The logistics arm was subsequently purchased in 2006 by Apollo Management LP, a New York-based private equity firm, which rebranded the operation as CEVA Logistics.

Six months after that rebranding, in early 2007, Apollo completed the acquisition of EGL Eagle Global Logistics, a Houston, Texas-based freight forwarder founded in 1984 that had grown to cover more than 100 countries by the early 2000s. The merger of TNT Logistics and EGL Eagle Global Logistics in August 2007 gave birth to CEVA Logistics as it is known today. The combined entity immediately ranked as the fourth largest global third-party logistics company in the world, with TNT contributing its contract logistics heritage and EGL bringing freight management expertise.

In 2018, CEVA was listed on the SIX Swiss Stock Exchange in Zurich. In February 2019, CMA CGM launched a public tender offer for CEVA, completing the acquisition by April 2019 at approximately $1.7 billion, which contributed roughly $7.1 billion to CMA CGM's full-year 2019 revenue. Following the acquisition, CEVA relocated its headquarters from Switzerland to Marseille, France. The years that followed brought further expansion through the acquisitions of GEFCO in 2022, Ingram Micro's Commerce and Lifecycle Services division in 2022, and Bolloré Logistics in 2024 for $5.24 billion, pushing CEVA's pro forma revenue to $20.2 billion in 2023.

• Founded: 2007, through the merger of TNT Logistics and EGL Eagle Global Logistics, with organizational roots tracing to Nationwide Transport, founded in Australia in 1946
• Headquarters: Tour Mirabeau, Marseille, France, relocated from Baar, Switzerland following the 2019 CMA CGM acquisition
• Parent company: CMA CGM Group, a French maritime shipping and logistics conglomerate
• Global footprint: Operations in more than 170 countries with over 1,500 facilities worldwide
• Annual revenue: $20.2 billion pro forma in 2023, following the integration of GEFCO, Ingram Micro CLS, and Bolloré Logistics
• Key acquisitions: GEFCO (2022), Ingram Micro CLS (2022), Bolloré Logistics (2024), Fagioli Group (announced)
• Digital platform: myCEVA, an all-in-one digital freight management and quote portal
• Industries served: Consumer and retail, automotive and industrial, aerospace, healthcare, and technology

CEVA's competitive positioning in the global logistics market rests on its ability to offer integrated multimodal freight solutions across all five continents simultaneously. The company claims to be the preferred logistics provider for eight of the world's top ten retail companies and holds more than 150 active logistics contracts in the retail sector alone. In competitive terms, CEVA sits alongside DHL Supply Chain, DB Schenker, and Kuehne+Nagel as one of the dominant players in global third-party logistics. Its integration into the CMA CGM Group gives it direct access to one of the world's largest container shipping networks, a structural advantage that distinguishes it from most standalone logistics providers.

Which countries does Ceva Logistics deliver to?

CEVA Logistics operates in more than 170 countries, giving it one of the most extensive logistics footprints of any private company in the world. Its global network encompasses over 1,500 facilities including warehouses, distribution centers, cross-dock operations, and freight hubs. The company's geographic presence is particularly mature in North America and Europe, which represent its two most developed markets. In North America, CEVA's ground network connects Canada, the United States, and Mexico through a major gateway hub in Chicago, from which more than 200 weekly linehaul options radiate to secondary hubs in Los Angeles, Dallas, Atlanta, and Columbus, with distribution extending to over 70 sites across the country.

In Europe, CEVA operates a road and rail transport network connecting all European Union member states as well as the United Kingdom, Turkey, and North Africa. European operations support both Less-than-Truckload and Full Truckload services across national and international hubs. For ocean freight, CEVA has positioned Advanced Hub locations at strategic points on the world's major trade lanes, with primary hubs in Malta, Port Klang in Malaysia, and Singapore. Secondary hub locations include Colombo in Sri Lanka, Jebel Ali in the United Arab Emirates, Kaohsiung in Taiwan, Khor Al Fakkan in the UAE, Kingston in Jamaica, and Tangier in Morocco.

• North America: United States, Canada, and Mexico, served through a hub-and-spoke ground network anchored in Chicago
• Europe: All European Union member states, the United Kingdom, Turkey, and connections extending to North Africa
• Asia-Pacific: China, Japan, South Korea, Singapore, Malaysia, Thailand Vietnam, Indonesia, Australia, and other markets across the region
• Middle East: United Arab Emirates, Saudi Arabia, and other Gulf states, with Jebel Ali and Khor Al Fakkan serving as ocean transshipment hubs
• Africa: Extensive presence across the continent, particularly in francophone West and Central Africa following the integration of Bolloré Logistics
• Latin America: Brazil, Mexico, and other Central and South American countries, including dedicated air express services from Mexico

Beyond its core Western markets, CEVA has been actively building its presence in China and Southeast Asia, where the company serves as a critical link in trans-Pacific and Asia-Europe trade corridors. The integration of Bolloré Logistics in 2024 significantly expanded CEVA's reach across Africa, where Bolloré had built a dominant freight network over several decades, particularly in francophone West and Central Africa. The Netherlands holds a specific place in CEVA's European structure, with CEVA Logistics Netherlands B.V., incorporated in 1989 and based in Culemborg, and CEVA Logistics Benelux B.V. in Zaltbommel serving as key logistics hubs for Northwestern Europe.

CEVA's air freight network extends across all five continents. The company operates dedicated charter routes including a trans-Pacific air freight corridor connecting Wuxi in China to Chicago, and express services linking Mexico to Latin American destinations. For ocean freight, the combination of its own Advanced Hub network with the CMA CGM container shipping infrastructure gives CEVA access to virtually every major port in the world, covering the full range of global trade lanes from Asia to Europe, Asia to North America, and intra-regional routes within each major continent.

What are the Ceva Logistics services and delivery times?

CEVA Logistics organizes its service portfolio into several major categories covering freight management and contract logistics. Air freight is offered in four distinct service tiers, each calibrated for a different balance between transit speed and cost. Air Now is the express option, with shipments loaded on the first available flight and a guaranteed Airport-to-Airport transit time of 24 to 48 hours. Proof of delivery is provided within two hours of goods being released after customs clearance. Air Premium offers priority processing at both departure and destination airports, with proof of delivery available within six hours. Air Value is the cost-optimized tier for shipments where transit time is less critical.

Ocean freight is offered through Full Container Load and Less than Container Load options. Full Container Load is available in three sub-tiers, including FCL Collaborative, FCL Dynamic, and Lean FCL, a fully digitalized low-cost option using fixed routing based on all carrier alliances and all sailing schedules. Less than Container Load services run on weekly schedules across major global trade routes, with guaranteed space protection from selected carriers. CEVA offsets 100% of its LCL offering to provide a reduced-carbon-footprint option at no extra cost to the customer. Ocean freight transit times range from approximately 5 days on short routes to 14 days or more on intercontinental lanes.

• Air Now: Express air freight with a guaranteed 24 to 48 hour Airport-to-Airport transit and proof of delivery within 2 hours of customs release
• Air Premium: Priority processing at departure and destination airports with proof of delivery within 6 hours
• Air Value: Cost-optimized air freight on regular scheduled services, for shipments where transit time is less critical
• Air Charter: Fully chartered aircraft for urgent, oversized, or uniquely sensitive cargo requirements
• Ocean FCL: Full Container Load in three sub-tiers, including Lean FCL, a fully digitalized low-cost option with fixed routing
• Ocean LCL: Weekly Less than Container Load services with guaranteed space and 100% carbon offset at no extra charge
• Ground and Rail: Full Truckload, Less-than-Truckload, multimodal road-rail-barge combinations, and intra-Europe rail with connections to the UK, Turkey, and Asia
• Contract Logistics: Warehousing, distribution, manufacturing support, inbound and outbound logistics, reverse logistics, and circular logistics
• Finished Vehicle Logistics: Full transport chain management for new and used vehicles using an owned fleet of over 2,300 trucks, owned rail wagons, and ocean transport
• Project Logistics: Oversized, out-of-gauge, and heavy cargo handled through more than 30 Project Logistics Competency Centers worldwide
• SUITEHOME: White-glove home delivery for large appliances, furniture, and electronics, available 7 days a week in certain markets including Italy
• Customs Brokerage: Available as an integrated freight service or as a standalone solution independent of the freight forwarder used for transport

Ground and rail services cover domestic and cross-border transport, including temperature-controlled transport, dangerous goods handling, and out-of-gauge shipments. Saturday delivery is available at an additional surcharge. Standard delivery windows for ground freight run Monday through Friday, 08:00 to 17:00. For regional air express routes, CEVA's service from Mexico's main airports to Latin American destinations delivers within 2 to 3 days, with shipments from Guadalajara reaching regional destinations in 3 to 4 days. Contract logistics covers manufacturing support, inbound and outbound logistics management, reverse logistics, and circular logistics for returned goods and remanufacturing flows.

Finished Vehicle Logistics, expanded through the GEFCO acquisition, represents a specialized division for the automotive sector. CEVA manages the complete transportation chain for new and used vehicles using an owned and managed fleet of over 2,300 trucks, owned rail wagons, short-sea and deep-sea ocean shipping, and barge transport. The company conducts more than three million vehicle customization and preparation operations per year worldwide. Special Vehicle Transport services are available for prototypes, concept cars, supercars, classic cars, and race cars, handled under confidentiality protocols.

What are the Ceva Logistics rates and maximum dimensions accepted?

CEVA Logistics operates primarily as a B2B service provider, and its pricing structure reflects this orientation. Rates are predominantly quote-based and negotiated individually according to the shipping lane, cargo volume, shipment frequency, service tier, and cargo type. There is no standard published tariff for individual or one-off shipments. Customers can access quotes through the myCEVA digital platform, which provides real-time ocean freight rates and air and road quotes within approximately one hour of request submission.

For air freight, rates are calculated based on the higher of actual gross weight or volumetric dimensional weight, following standard industry practice. For ocean freight, Full Container Load rates are quoted per container, while Less than Container Load rates are quoted per cubic meter or weight ton, whichever is greater. CEVA is entitled to invoice on actual or dimensional weight received for LCL shipments, whichever is higher. Fuel surcharges are applied to ground freight rates and published separately, including a US Domestic and North America Transborder fuel surcharge schedule.

• Air freight pricing: Based on the higher of actual gross weight or volumetric dimensional weight, following standard industry practice
• Ocean FCL pricing: Quoted per container, with a maximum declared cargo value of $1,000,000 per Transport Document
• Ocean LCL pricing: Quoted per cubic meter or weight ton, whichever is greater, with a maximum declared cargo value of $150,000 per Transport Document
• Ground freight pricing: Full Truckload and Less-than-Truckload rates based on weight, volume, and lane distance, with fuel surcharges applied separately
• Home delivery weight limits: Unit weights generally up to one metric ton, with height limits of 180 to 200 cm depending on the equipment deployed
• Quote access: Available through the myCEVA platform, with ocean rates provided in real time and air and road quotes within approximately one hour

For home delivery and heavy goods services, CEVA handles items ranging from small parcels to large, heavy appliances. High-volume carrier specifications reference unit weight limits of generally up to one metric ton and height limits of 180 to 200 cm, depending on the equipment deployed. This positions CEVA's home delivery operations toward heavy and oversized consumer goods rather than standard parcel delivery, consistent with its SUITEHOME white-glove service offering in markets such as Italy.

What are the Ceva Logistics delivery options?

CEVA Logistics offers several delivery and reception options, particularly within its home delivery and ground freight divisions. For consumer-facing home delivery shipments, standard service operates Monday through Friday from 08:00 to 17:00. Saturday delivery is available at an additional charge. Customers receive a call approximately 30 minutes before the delivery window arrives. For deliveries requiring a signature or photo identification, the recipient must be present at the time of delivery. If no one is available, CEVA will redirect the package to a local pickup location.

Delivery scheduling is available through a dedicated home delivery portal where recipients can book an appointment and reschedule if needed. This is particularly useful for large or heavy items requiring installation or assembly under the SUITEHOME program. SUITEHOME deliveries are available seven days a week and include not only delivery but also installation, setup, and collection of old equipment, all coordinated through a single customer service contact point. For freight management shipments across air, ocean, and ground modes, delivery is primarily to business addresses or freight terminals, following standard commercial logistics procedures.

• Standard home delivery: Monday to Friday, 08:00 to 17:00, with a 30-minute pre-arrival call to the recipient
• Saturday delivery: Available at an additional surcharge for home delivery shipments
• SUITEHOME white-glove delivery: Available 7 days a week in certain markets, including delivery, installation, setup, and collection of old equipment
• Delivery scheduling: Recipients can schedule or reschedule delivery appointments through the dedicated home delivery portal
• Missed delivery policy: CEVA typically holds packages for seven business days for courier redelivery attempts, with an extended hold period of ten to fourteen business days for customers who opt to collect from a local facility
• GPS tracking: Real-time geolocation of delivery trucks available as a premium value-added service for enhanced cargo visibility

For missed deliveries, CEVA applies a defined hold policy. The carrier typically makes redelivery attempts over a standard period of seven business days. Customers who prefer to collect the package at a local facility have an extended holding period of ten to fourteen business days. Real-time GPS tracking of delivery trucks is available as a premium value-added service, offering geolocation visibility for cargo in transit, a feature primarily used by enterprise clients managing high-volume delivery operations.

What should I do if my Ceva Logistics parcel is lost or damaged?

CEVA Logistics provides a formal claims process for lost or damaged shipments. Customers can initiate a claim by completing a "Submit a Claim" form available on CEVA's official website. Upon submission, a CEVA representative reviews the claim and contacts the customer to guide the process forward. Documentation requirements typically include proof of value, photographs of damaged goods, and relevant shipping documents. Filing deadlines and specific claim procedures are governed by CEVA's terms and conditions for the relevant service type.

• Claims form: Available through the "Submit a Claim" section of the CEVA Logistics website
• Review process: A CEVA representative contacts the customer after submission to guide the next steps
• Required documentation: Typically includes proof of value, photographs of damaged goods, and relevant shipping documents
• US toll-free phone: 1-844-215-0640 for general home delivery support
• US freight inquiries: 1-281-618-3100 for quotes, tracking, freight information, and claims
• Corporate headquarters phone: +33 41 365 0700 in Marseille, France
• Customer feedback: CEVA maintains profiles on the Better Business Bureau in the United States and on Trustpilot

Customer reviews across multiple platforms indicate that reaching CEVA's customer service by phone can be challenging, with some customers reporting difficulty navigating the automated phone system and delays in receiving responses. Positive reviews do note professional delivery personnel and reliable on-time performance when logistics operations run without disruption. CEVA's general inquiries line handles questions about services, solutions, and account management, while a dedicated support line covers home delivery shipment tracking and related queries. For large enterprise clients, dedicated account managers typically handle communications directly, which differentiates the support experience for B2B customers from that available to individual consumers.

Does Ceva Logistics handle international shipments and customs formalities?

CEVA Logistics handles international shipments via all major freight modes, with customs brokerage available both as an integrated component of freight management services and as a standalone solution. This means customers can use CEVA for customs clearance even if another forwarder manages the physical transport. CEVA's customs brokers are routinely trained on local regulatory updates and cover the full spectrum of import and export formalities, from standard declarations to complex trade compliance requirements across multiple jurisdictions.

The customs brokerage division covers import and export declarations, transit documentation including TIR and ATA carnet preparation, free trade agreement qualification and management, compliance audits, and duty optimization analysis. In the United States, CEVA has developed specific capabilities for China-origin e-commerce shipments using the 9710 and 9810 US customs codes, which are specialized provisions for e-commerce imports. CEVA's customs operations span all major trade regions and are supported by a proactive regulatory monitoring function that tracks changes in applicable laws across jurisdictions.

• Customs brokerage: Available as an integrated freight service or as a standalone solution, with coverage across all major global trade regions
• Import and export declarations: Handled directly by CEVA's customs teams, trained on local regulations in each operating market
• Transit documentation: Includes TIR and ATA carnet preparation for international transit shipments
• Free trade agreements: CEVA manages FTA qualification and optimization to reduce applicable duty costs for eligible shipments
• Dangerous goods: Handled under ICAO regulations for air shipments and equivalent international conventions for ocean and ground modes, covering aerosols, lithium batteries, electric bikes, automotive equipment, and gas bottles
• FCL value limit: Maximum declared cargo value of $1,000,000 per Transport Document
• LCL value limit: Maximum declared cargo value of $150,000 per Transport Document

CEVA's services are subject to legal compliance requirements under the laws of multiple jurisdictions, including those of the United States and the European Union. These include prohibitions related to terrorism financing, embargo restrictions under US OFAC sanctions, and anti-corruption legislation. CEVA reserves the right to cancel services without notice when shipments would violate applicable legal requirements. A Quality, Health, Safety, Security and Environment compliance framework applies across international logistics and project logistics operations, covering quality management standards and safety-critical regulations for cross-border shipments.

Understanding tracking statuses

When tracking a CEVA Logistics shipment online through the CEVA Trak system or the myCEVA platform, different statuses appear as the shipment moves through the logistics network. CEVA Trak provides around-the-clock access to shipment tracking and tracing, with real-time automated status messages delivered by text message or email to shippers, receivers, and interested third parties. The system also sends alert notifications when potential or confirmed delays are detected. The statuses below reflect the key stages of a shipment's journey and their respective meanings.

CEVA tracking numbers typically consist of 8 to 12 alphanumeric characters. Some tracking numbers use three-letter prefixes such as CEV, while others use four-letter prefixes. The tracking system recognizes three main identifier types, namely the House Waybill issued to the shipper by CEVA, the Master Waybill issued by the primary carrier, and a customer-assigned Reference Number used for tracking purposes. Shipments can also be tracked through third-party platforms including in addition to the native CEVA Trak and myCEVA interfaces.