Correo Uruguayo tracking

What is Correo Uruguayo?

Correo Uruguayo is the commercial brand of the Administración Nacional de Correos, Uruguay's state-owned national postal administration and the country's principal postal operator. As an autonomous public entity under the authority of the Government of Uruguay, it holds a legal obligation to guarantee the Universal Postal Service, known locally as the Servicio Postal Universal, which mandates the permanent provision of basic postal services at accessible prices across all points of national territory, including the remote rural communities that private carriers often do not serve.

The origins of the institution date back to December 21, 1827, when the Uruguayan postal service was formally founded and Luis de la Robla was appointed its first administrator. Provisional postal regulations followed in 1829, and by 1830 the service was formally embedded within the newly established Uruguayan state. In 1852, horse-drawn mail coaches called diligencias were introduced, dramatically extending postal reach beyond the capital. Uruguay issued its first postal stamp in 1856, named "La Diligencia" after the iconic mail coach, marking the country's entry into the global philatelic system. A government decree in 1877 restructured the institution under the formal name "General Direction and Administration of Postal Services."

The late 19th century brought international integration. In 1880, the national postal service joined the International Union of Postal Institutions, the predecessor body to today's Universal Postal Union. Then in 1911, Uruguay participated in the founding of the Postal Union of the Americas, Spain and Portugal, known as UPAEP, a regional coordination body that continues to operate across the hemisphere. A defining moment in the institution's physical history came in 1925 with the inauguration of the Palacio de Correos de Montevideo, an imposing headquarters building in the Ciudad Vieja neighborhood of Montevideo featuring a prominent 63-meter tower. This building, located at Buenos Aires 451, remains the institution's headquarters to this day.

• Official name: Administración Nacional de Correos
• Commercial brand: Correo Uruguayo
• Founded: December 21, 1827, with Luis de la Robla as the first administrator
• Headquarters: Palacio de Correos, Ciudad Vieja, Montevideo, Uruguay
• Ownership: State-owned autonomous public entity (ente autónomo) under the Government of Uruguay
• International memberships: Universal Postal Union (UPU) and Postal Union of the Americas, Spain and Portugal (UPAEP, founding member since 1911)
• Fleet: 366 vehicles, including cars, trucks, vans, motorcycles, electric bikes, electric motorcycles, tricycles, minibuses, and specialized transport
• Physical network: 117 commercial offices, 68 Proximity Centers, and 40 Citizen Attention Points distributed across all 19 departments of Uruguay

In the modern era, Correo Uruguayo has extended its activities well beyond traditional mail delivery. The institution now operates across e-commerce logistics, digital shipment management, API integration services for business customers, and domestic and international money transfers. Its Casilla Mia parcel-forwarding service, the Ahiva digital management platform, and a postal money transfer network each reflect this diversification into services demanded by a more connected economy. The carrier is integrated into major global parcel tracking aggregators including reflecting its presence in cross-border e-commerce flows on both the inbound and outbound side.

Which countries does Correo Uruguayo deliver to?

Within Uruguay, Correo Uruguayo operates the Red Nacional Postal, or National Postal Network, which the institution officially describes as the largest physical network in the country. The carrier serves all 19 departments of Uruguay and guarantees delivery to 100% of urban areas with more than 500 inhabitants. A network of 117 commercial offices, 68 Proximity Centers, and 40 Citizen Attention Points, together with agents and partner locations, brings the total to over 1,000 service points nationwide. The network continued to expand as recently as March 2026 with the opening of a new Proximity Center in Pando Norte in the Canelones department.

Internationally, Correo Uruguayo provides shipping to destinations across North America, Europe, Asia-Pacific, the Middle East, and Latin America. As a full member of the Universal Postal Union, the Uruguayan operator participates in the global postal network connecting UPU member states worldwide. An official list of enabled destination countries is maintained on the carrier's website and updated periodically. A formal update to this list was announced in March 2026. International outbound shipments are also covered by the EMS service, which functions under UPU interoperability standards and provides tracked delivery to a wide range of destinations.

• Uruguay (domestic): All 19 departments, covering 100% of urban areas above 500 inhabitants, including remote rural communities not served by private carriers
• North America: United States, Canada, and Mexico
• Latin America: Brazil, Argentina, Chile, Colombia, Cuba, and other countries across Central and South America
• Europe: All European Union member states, the United Kingdom, and other European countries
• Asia-Pacific: Japan, China, Australia, and other destinations across the region
• Middle East and Africa: Saudi Arabia, the United Arab Emirates, and other destinations across the region

International shipments follow the standard postal cooperation model used across Universal Postal Union member states. A parcel sent from Uruguay via Correo Uruguayo is handled by the Uruguayan operator until it exits national territory, at which point it is transferred to the postal service of the destination country for final distribution. A shipment destined for the United States is distributed by USPS, a parcel to Germany is handled by Deutsche Post, and one to the United Kingdom by Royal Mail. This handover model relies on the bilateral and multilateral agreements that underpin the UPU system and allows for end-to-end tracking across the full international route.

What are the Correo Uruguayo services and delivery times?

For domestic shipments, Correo Uruguayo offers standard mail and correspondence delivery covering letters, postcards, and documents to all points across Uruguay. For parcels, the National Package service handles standard domestic parcel delivery, while the Express Parcel, known as Encomiendas Exprés, provides an accelerated option for time-sensitive shipments. A Student Package product offers discounted rates specifically for eligible students over 18 years of age, available exclusively to that demographic. Standard domestic delivery takes between one and three business days, while the express parcel service targets next-day or one-to-two business day delivery depending on origin and destination.

For international outbound shipments, the carrier offers four distinct tiers. The Small International Package covers items up to 2 kg and is available in both ordinary and certified tracked formats, requiring the CN-22 customs declaration form. The International Parcel, or Encomienda Internacional, handles heavier shipments up to 30 kg and is available in certified tracked format only, requiring the CP-72 customs form for all shipments over 2 kg. EMS is the Universal Postal Union's premium international tracked service for urgent documents and parcels, backed by the UPU's global interoperability framework. Express Internacional is Correo Uruguayo's own flagship international express product, described by the carrier as its fastest international option and featuring digital tracking of the complete worldwide route.

Beyond postal delivery, Correo Uruguayo operates the Casilla Mia parcel-forwarding service, which provides Uruguayan shoppers with a physical warehouse address in the Miami metropolitan area in the United States. Customers use this address when purchasing from US retailers, and Correo Uruguayo ships the items door-to-door to Uruguay. The service includes package consolidation, repackaging, a purchase alert system requiring customers to submit commercial invoices in advance, and a pricing calculator for cost estimates. The Ahiva platform is the carrier's self-service digital management and tracking system, accessible on tablets, PCs, and mobile devices, with the platform name translating to "There it goes" in Uruguayan Spanish.

• Standard mail and documents: Letters, postcards, and documents to all 19 departments of Uruguay, 1-3 business days
• National Package (Paquetes Nacionales): Standard domestic parcel delivery, 1-3 business days
• Express Parcel (Encomiendas Exprés): Accelerated domestic parcel service, targeting next working day or 1-2 business days
• Student Package (Paquete Estudiante): Discounted parcel tariff for eligible students over 18 years of age
• Small International Package: Items up to 2 kg, ordinary or certified tracked format, requires CN-22 customs form
• International Parcel (Encomienda Internacional): Shipments up to 30 kg, certified tracked only, requires CP-72 customs form for shipments over 2 kg
• EMS (Express Mail Service): UPU premium international tracked service for urgent documents and parcels with end-to-end tracking
• Express Internacional: Correo Uruguayo's fastest international product with full digital route tracking
• Casilla Mia: Parcel-forwarding service for US online purchases, delivered door-to-door to Uruguay
• Giros Postales: Domestic and international postal money transfers

International delivery times vary considerably by destination and service tier. Nearby countries receive deliveries in approximately three to five business days, while more distant destinations see standard delivery in seven to ten business days. When customs clearance time is factored in, total delivery can extend to up to 21 working days. Third-party tracking data across Correo Uruguayo shipments indicates an observed average of around 12 days, with a documented range from under 14 days for uncomplicated shipments to 90 days or more for parcels experiencing extended customs processing.

What are the Correo Uruguayo rates and maximum dimensions accepted?

Correo Uruguayo calculates shipping rates based on weight, parcel dimensions, the destination country, and the service tier selected. Specific tariffs are not published in a static form, as rates are subject to periodic regulatory adjustment. A dedicated pricing calculator is available for the Casilla Mia e-commerce forwarding service, allowing customers to estimate costs for US-origin purchases before ordering. Promotional pricing is periodically offered on the Express Internacional service, and current rates for a given shipment are best confirmed at any of the carrier's 117 commercial offices or through official customer service channels.

• Small International Package: Maximum weight of 2 kg, available in ordinary or certified tracked format
• International Parcel (Encomienda Internacional): Maximum weight of 30 kg, though certain destination countries cap acceptance at 20 kg
• Casilla Mia customs exemption: $200 per shipment on US-origin purchases forwarded to Uruguay through the service
• Inbound customs duty exemption: Items valued under $10 are exempt from import duties; items over $100 require a licensed customs representative
• Accepted packaging materials: Plastic, cardboard, wood, leather cases, and reinforced paper for international shipments

For inbound international shipments arriving in Uruguay, customs duties are determined and applied by the National Customs Directorate, which operates independently from Correo Uruguayo. Items with a declared value under $10 are typically exempt from import duties, while those exceeding $100 in declared value require involvement of a licensed customs representative. The Casilla Mia forwarding service provides a $200 customs exemption per shipment for goods purchased from US retailers, which may reduce or eliminate applicable import duties on eligible purchases forwarded to Uruguay through the program.

What are the Correo Uruguayo delivery options?

Home delivery to the recipient's address is the standard delivery method for Correo Uruguayo shipments, with mail carriers delivering directly to the door. For parcels that cannot be delivered on the first attempt or that the recipient prefers to collect in person, items can be retrieved from any of the 117 commercial offices, 68 Proximity Centers, or 40 Citizen Attention Points spread across all 19 departments of Uruguay. A 15-day collection window applies to uncollected parcels. If an item is not retrieved within that period, it is returned to the original sender.

• Home delivery: Standard door-to-door delivery to the recipient's address by a Correo Uruguayo mail carrier
• Commercial office collection: 117 offices across Uruguay where recipients can collect parcels in person
• Proximity Center collection: 68 Proximity Centers distributed nationwide, including newer locations such as Pando Norte in the Canelones department
• Citizen Attention Points: 40 additional collection and service points across the country
• Holding period: Uncollected parcels are held for 15 days before being returned to the sender
• Casilla Mia delivery: US-origin purchases forwarded through the service are delivered exclusively door-to-door to the customer's address in Uruguay
• WhatsApp tracking: Automated tracking updates are available by sending a tracking code to the carrier's WhatsApp support number

The Ahiva digital platform allows customers to manage shipments and track parcels online from tablets, PCs, and mobile devices. For business customers, Correo Uruguayo offers a suite of API and web services under the Ahiva brand covering shipment loading, address search and verification, postal code lookup, street autocomplete, shipment tracking integration, and a geographic proximity search for nearby postal service points. These tools allow businesses to connect Correo Uruguayo's delivery network directly into their own order management or e-commerce systems.

What should I do if my Correo Uruguayo parcel is lost or damaged?

Correo Uruguayo provides several contact channels for customers needing to report a lost or damaged shipment. The carrier can be reached by phone, through its WhatsApp chatbot, or by email. The WhatsApp channel provides automated tracking responses and can escalate to human customer support. Customers using the Casilla Mia forwarding service have a dedicated support channel specific to that product, with service hours running Monday to Friday, 9:00 AM to 6:00 PM. For formal institutional inquiries, the SAIP public information system on the carrier's website handles requests in compliance with Uruguayan transparency law.

• Phone: (+598) 2916 0200
• Toll-free line: 0800 2108
• WhatsApp: 098 01 2108, where automated tracking and customer support are available
• Casilla Mia support: Dedicated service channel for forwarding service customers, Monday to Friday, 9:00 AM to 6:00 PM

For shipments held in customs, all duties and clearance decisions are made by the National Customs Directorate, which operates independently of Correo Uruguayo. The carrier directs customers with customs-related questions to consult the Dirección Nacional de Aduanas directly, as these decisions fall outside the postal operator's control. Correo Uruguayo has issued an active fraud warning on its homepage, alerting customers to fraudulent SMS messages and emails impersonating the organization. Customers who receive suspicious communications are advised not to click on any links or provide personal information in response.

Does Correo Uruguayo handle international shipments and customs formalities?

Correo Uruguayo handles outbound international shipments through four service tiers, each with specific documentation requirements. The Small International Package, covering items up to 2 kg, requires the CN-22 customs declaration form, available at any Correo Uruguayo office. The International Parcel handles shipments between 2 kg and 30 kg and requires the CP-72 customs form. EMS and Express Internacional are the two tracked options for time-sensitive international shipments. All outbound international exports additionally require a user customs declaration as mandated by Uruguay's National Customs Directorate.

For inbound international shipments arriving in Uruguay, customs duties and clearance decisions rest entirely with the Dirección Nacional de Aduanas, the national customs authority, which operates independently from Correo Uruguayo. When a parcel enters customs review, the tracking record updates accordingly. Items valued under $10 are typically exempt from import duties, while those valued above $100 require a licensed customs representative. The Casilla Mia service provides a $200 customs exemption per shipment for goods purchased from US retailers and forwarded to Uruguay through the program.

Certain categories of items are prohibited from international shipment through Correo Uruguayo, covering goods defined by Uruguay's National Customs Directorate and the regulations of receiving postal authorities. These restrictions apply to both outbound shipments from Uruguay and inbound parcels arriving in the country. Accepted packaging materials for international shipments include plastic, cardboard, wood, leather cases, and reinforced paper. Customers are advised to verify the full list of prohibited goods before dispatching any international shipment, as acceptance of a parcel by Correo Uruguayo does not guarantee that the destination country's customs authority will clear it for delivery.

• Prohibited items: Coins, banknotes, and currency notes; securities payable to bearer; precious stones and jewelry; eyeglasses (lenses and frames); firearms; lithium batteries; lottery tickets; unauthorized medicines and medical products (including vitamins, cosmetics, and perfumes); perishable biological substances; and radioactive materials
• Required form for packages up to 2 kg: CN-22 customs declaration form, available at all Correo Uruguayo offices
• Required form for packages over 2 kg: CP-72 customs form, mandatory for all International Parcel shipments
• Inbound customs duty exemption: Items valued under $10 are duty-free; items valued over $100 require a licensed customs representative
• Note on US-origin shipments: USPS Global Express Guaranteed service to Uruguay was suspended as of September 29, 2024, affecting certain premium inbound shipment options from the United States

Understanding tracking statuses

When you track a Correo Uruguayo shipment online, several different status messages may appear as the parcel moves through the postal network. These statuses are updated at key stages of the journey, from initial acceptance at the origin office to final delivery at the recipient's address. Both the Ahiva digital platform and the carrier's WhatsApp chatbot display these updates, and the Ahiva platform supports batch tracking of multiple codes simultaneously by entering them on separate lines. The table below describes the main statuses and their meanings.