Courier IT tracking

What is Courier IT?

Courier IT, operating under the corporate identity of Courierit, is a division of RTT Group Pty Ltd and one of South Africa's established domestic and international express courier operators. The company focuses on time-sensitive parcel and freight delivery rather than generalist postal services, targeting businesses and individuals who require reliable express handling. Operating within the RTT Group, one of South Africa's largest logistics conglomerates, Courier IT combines the infrastructure of a major national distribution network with a service identity built around speed, security, and high-value cargo handling.

The RTT Group, Courier IT's parent organisation, was founded in 1980 and has grown over four decades into a diversified logistics business covering distribution, warehousing, fashion logistics, and courier services. Courier IT was established as a specialist express courier division within the group at around 1999 to 2001, with RTT's own corporate materials generally citing 2001 as the formal founding year. The name reflects the company's original focus on shipping information technology equipment and high-value electronics, a niche that required more rigorous security handling than standard parcel operations. Over time, the division expanded its scope to cover general express courier work while retaining IT and high-value shipping as recognised service specialisms.

Courier IT's public reputation in consumer review channels is notably mixed. The company holds a rating of 1.6 out of 5 on Trustpilot based on 56 reviews, and a comparable 1.6 TrustIndex on Hello Peter, a South African consumer feedback platform where complaints about logistics operators are frequently posted. Recurring themes in negative reviews include missed deliveries, difficulty reaching customer support by telephone, and inconsistent responses to enquiries. At the enterprise level, the company continues to operate as a preferred logistics partner for major South African retailers and e-commerce platforms, suggesting a gap between the individual consumer experience and the performance delivered on business accounts.

• Founded: Circa 1999 to 2001, as a specialist express courier division within the RTT Group
• Parent company: RTT Group (Pty) Ltd, a logistics conglomerate established in 1980
• Headquarters: Cape Town, South Africa, with a major operational hub in Johannesburg
• Network: More than 23 network hubs and 13 branches distributed across South Africa's nine provinces
• Service specialisms: Express domestic and international courier, with dedicated verticals for IT equipment and high-value cargo
• Mobile applications: Available on iOS (rated 5.0 stars from 126 reviews) and Android (rated 4.3 stars from 2,199 reviews)
• Consumer ratings: 1.6 out of 5 on Trustpilot based on 56 reviews, and a 1.6 TrustIndex on Hello Peter

Which countries does Courier IT deliver to?

Courier IT's domestic operations span all nine provinces of South Africa, with the company's network of more than 23 hubs and 13 branches concentrated across the country's major commercial centres. The primary operational nodes include Johannesburg, Cape Town, Durban, Port Elizabeth, now officially named Gqeberha, and Bloemfontein. This distribution across the national territory enables the company to offer overnight delivery to main centres as a standard benchmark, which is the accepted performance threshold in the South African express courier industry.

Beyond South Africa's borders, Courier IT extends direct courier services into three neighbouring countries, covering both economy and express cross-border options. Botswana, Namibia, and Zambia are the primary destinations served directly under the Courier IT brand. The RTT Group's Africa division extends this geographic reach further into Mozambique, Malawi, Lesotho, and eSwatini, positioning the group as a regional logistics operator with coverage across a substantial portion of the southern African sub-continent.

For intercontinental shipments, Courier IT connects to a global delivery network reaching more than 220 countries and territories through international air courier and airfreight services. The company handles both exports from South Africa and imports into the country, with express and deferred courier options calibrated to the weight, urgency, and nature of each shipment. International parcels travel via air from South Africa's main airports and enter the destination country's domestic delivery network for final distribution to the recipient.

• South Africa: Complete domestic coverage across all nine provinces, including major urban centres and outlying regions
• Direct cross-border services: Botswana, Namibia, and Zambia, served by both economy and express cross-border options
• Extended southern Africa: Mozambique, Malawi, Lesotho, and eSwatini via the RTT Group Africa division
• International network: More than 220 countries and territories reached through international air courier and airfreight services

What are the Courier IT services and delivery times?

Courier IT structures its domestic service portfolio around a tiered model that aligns delivery speed with different price points and operational requirements. At the fastest end, the Same Day Delivery service guarantees delivery within 120 minutes of a parcel arriving at the destination airport, making it suitable only for routes with direct air connectivity between cities. This service is designed for critical shipments where arrival on the same business day is the primary requirement and cost is a secondary consideration.

Three distinct overnight delivery options form the core of the company's express offering, each defined by a specific guaranteed delivery time. Dawn Delivery targets main centres by 09:00 the following working day, making it the earliest standard next-day option in the portfolio. The standard Overnight Delivery service guarantees arrival by 10:30 the next working day, while the Overnight Close of Business variant extends the delivery window to 17:00 on the same working day. These three overnight tiers collectively handle the majority of time-sensitive domestic shipment volume processed by the company.

For less time-sensitive domestic shipments, the Non-Express Delivery service operates within a 24 to 48-hour window, and the Economy Delivery service targets main centres within 48 to 72 hours, with outlying and regional areas potentially requiring up to four or five business days. The Door-to-Counter Delivery service deposits parcels at one of more than 3,000 retail stores and collection points nationwide within 48 to 72 hours, a format that reduces last-mile costs in areas where traditional door-to-door delivery is harder to execute efficiently.

On the international side, Courier IT offers express air courier to more than 220 countries, a deferred option for heavy or non-urgent international cargo, dedicated airfreight for oversized consignments, and an express import service for parcels arriving in South Africa from abroad. Specialised domestic offerings include High Value Shipping with enhanced security protocols, IT Shipping for technology equipment and sensitive electronics, Reverse Logistics for returns processing, and Third-Party Logistics covering warehousing and fulfilment. After-Hours Collection and Delivery is available before 08:00 or after 18:00 on weekdays, and Saturday Express serves time-sensitive weekend requirements.

• Same Day Delivery: Delivery within 120 minutes of the parcel arriving at the destination airport, on the same business day
• Dawn Delivery: Delivery to main centres by 09:00 the next working day
• Overnight Delivery: Delivery to main centres by 10:30 the next working day
• Overnight COB Delivery: Delivery to main centres by 17:00 the next working day (Close of Business)
• Non-Express Delivery: 24 to 48 hours to main centres
• Economy Delivery: 48 to 72 hours to main centres, with up to 4 to 5 business days required for outlying and regional areas
• Door-to-Counter Delivery: 48 to 72 hours to one of more than 3,000 retail collection points nationwide
• International Express Courier: Express delivery to more than 220 countries and territories worldwide via air
• Cross-Border Economy: Economy cross-border service specifically to Botswana, Namibia, and Zambia
• International Deferred Courier: Lower-cost option for heavy or non-urgent international shipments
• Saturday Express: Weekend delivery available on express-tier domestic shipments
• After-Hours Service: Collection or delivery before 08:00 or after 18:00 on weekdays

What are the Courier IT rates and maximum dimensions accepted?

Courier IT calculates shipping charges using the greater of actual dead weight or volumetric weight, which is the standard billing method across the South African courier industry. The volumetric weight is determined by multiplying the parcel's length, width, and height, each measured in centimetres, and dividing the resulting figure by 5,000, producing a chargeable weight in kilograms. If this calculated figure exceeds the physical weight of the parcel, the volumetric weight is used as the basis for billing, a mechanism that prevents undercharging on large, lightweight packages.

Parcels are accepted up to a maximum of 30 kilograms in dead weight or volumetric equivalent. Additional charges apply when the dimensions or weight recorded at the point of collection differ from the details entered at the time of online booking, which is a standard practice used across South African carriers to prevent underquoting. The company's online booking platform supports two payment options, a CASH mode for one-off transactions settled by debit or credit card at the time of booking, and a PREPAID wallet system for regular shippers who load funds in advance and draw down against that balance with each shipment processed.

• Billing method: Greater of actual dead weight or volumetric weight, whichever is higher
• Volumetric weight formula: Length (cm) multiplied by width (cm) multiplied by height (cm), divided by 5,000, with the result expressed in kilograms
• Maximum weight: Up to 30 kg in dead weight or volumetric equivalent
• CASH payment: One-off transactions settled by debit or credit card at the time of booking, for ad hoc senders
• PREPAID wallet: Pre-loaded balance drawn down per shipment, suited to regular or high-volume shippers

What are the Courier IT delivery options?

Courier IT's primary delivery mode is door-to-door, with a driver delivering directly to the recipient's address and obtaining a signature upon handover. For shipments destined for outlying areas or where the sender prefers to reduce last-mile costs, the Door-to-Counter service deposits parcels at one of more than 3,000 participating retail stores and collection points nationwide within 48 to 72 hours, from which recipients collect at their own convenience. This collection point network extends the carrier's effective geographic reach into areas where traditional door-to-door delivery is more difficult or expensive to execute.

For high-value and security-sensitive cargo, Courier IT operates a dedicated service using armoured vehicles with armed escort personnel, covert vehicle tracking, and reinforced cages fitted with pin-activated locking mechanisms. A 24-hour control room with surveillance cameras monitors these high-value operations continuously. This level of security is targeted at financial institutions, technology companies, and other clients shipping assets that carry a meaningful physical risk in transit, and it represents a direct continuation of the company's founding identity as a specialist IT and high-value courier.

Recipients who need to amend their delivery details after a shipment is already in transit can contact the customer care team to request changes to the delivery address or the scheduled time, though such amendments may incur additional costs and alter the expected delivery window depending on how far the shipment has progressed. Saturday Express delivery is available for express-tier shipments that need to arrive over a weekend rather than waiting for the next standard working day.

• Door-to-door delivery: Direct delivery to the recipient's address by a Courier IT driver, with recipient signature required as Proof of Delivery
• Door-to-Counter delivery: Parcel deposited at one of more than 3,000 retail collection points nationwide for recipient self-collection within 48 to 72 hours
• Proof of Delivery: Recipient signature recorded at the point of handover, confirming successful delivery
• High-Value Security Service: Armoured vehicle transport with armed escort, reinforced locking cages, covert tracking, and 24-hour control room surveillance
• Saturday Express: Weekend delivery available on express-tier shipments
• After-Hours Collection and Delivery: Available before 08:00 or after 18:00 on weekdays for time-sensitive requirements outside standard business hours

What should I do if my Courier IT parcel is lost or damaged?

If a Courier IT shipment arrives damaged or fails to reach its destination within a reasonable timeframe, the appropriate first step is to contact the company's dedicated claims department by email. Courier IT maintains a specific claims contact for lost or damaged parcel submissions, which is the designated channel for opening a formal claim. Customers should have their waybill number available when making contact, along with photographic documentation of any visible damage to the parcel or its contents upon arrival.

The company provides insurance and claim facilitation as part of its service offering, which reflects a structured process for assessing and processing compensation requests. For international shipment issues, separate department contacts are available in Cape Town and Johannesburg, allowing queries to be directed to the operational centre that is most relevant to the origin of the shipment. General customer support is accessible by telephone and live chat, with customer feedback suggesting that live chat tends to produce more consistent response times than telephone contact during busy periods.

Shipments booked through the online portal can be cancelled via live chat, with funds credited back to the original payment method. Customer support operates Monday to Friday from 08:00 to 16:00. Customers who find it difficult to resolve issues through direct contact can also submit complaints via Hello Peter, the South African consumer review and dispute resolution platform, where many logistics operators maintain an active presence and respond to publicly posted complaints.

• Claims channel: Dedicated claims email address maintained by Courier IT for lost or damaged parcel submissions
• Required information: Waybill number and photographic documentation of damage where a parcel has arrived in a compromised condition
• Insurance: Courier IT offers insurance and claim facilitation as part of its service terms
• International claims: Separate department contacts in Cape Town and Johannesburg for international shipment queries
• Cancellations: Orders placed through the online booking portal can be cancelled via live chat, with funds returned to the original payment method
• Support hours: Monday to Friday, 08:00 to 16:00, via telephone and live chat

Does Courier IT handle international shipments and customs formalities?

Courier IT handles international shipments to more than 220 countries and territories, operating both export services departing from South Africa and import services for parcels arriving in the country. The company's international portfolio covers express air courier for time-critical shipments, an International Deferred Courier option for heavier or non-urgent cargo, dedicated airfreight for oversized consignments, and a specialised express import service for inbound parcels. Dedicated international departments in Cape Town and Johannesburg manage these services and handle client queries on both the export and import sides.

All international shipments require a customs declaration listing the parcel's contents and their aggregate declared value. This is a legal requirement under the South African Revenue Service framework for goods entering South Africa, and Courier IT's international departments provide customs clearance assistance for both outgoing and incoming consignments. The declared value of a parcel influences how customs authorities in the destination country calculate any applicable duties and taxes, making accurate declarations important both for legal compliance and for avoiding unnecessary hold-ups at the border.

Several categories of goods require additional regulatory clearance beyond standard customs procedures when entering South Africa. All medications, including prescription drugs, vitamins, skin-lightening products, and herbal supplements, are subject to inspection by the South African Health Products Regulatory Authority before release. Plants, seeds, and agricultural products must be cleared by the Department of Agriculture. Items that are illegal under South African law, including controlled narcotics and culturally protected artefacts, are prohibited from shipment through any courier channel, and Courier IT's international terms and conditions reflect these national restrictions.

• Export services: International express courier and airfreight to more than 220 countries and territories worldwide
• Import services: Express import service for parcels arriving into South Africa from abroad
• Customs documentation: A customs declaration listing contents and declared value is required for all international shipments
• Duties and taxes: Assessed by the South African Revenue Service based on declared value and commodity type for imports into South Africa
• Health products: All medications, vitamins, skin-lightening products, and herbal supplements require inspection by the South African Health Products Regulatory Authority
• Agricultural goods: Plants, seeds, and agricultural products require clearance from South Africa's Department of Agriculture
• Prohibited items: Controlled narcotics and culturally protected artefacts are strictly prohibited from international shipment

Understanding tracking statuses

When tracking a Courier IT shipment online, status updates reflect the parcel's position at key scanning points throughout its journey from initial booking to final delivery. Courier IT scans parcels at major network touchpoints rather than at every stage of physical movement, which means gaps between consecutive status updates are normal and do not indicate a problem with the shipment. Tracking is performed by entering either the waybill number or a reference number linked to the original booking. Waybill numbers generated through the online portal typically begin with the prefix "WEBS" followed by numeric digits, while other documented formats include alphanumeric codes starting with "IT" and numeric-only waybill numbers of 10 to 12 digits.