Couriers Please tracking

What is Couriers Please?

CouriersPlease is one of Australia's established parcel delivery companies, operating through a franchised courier network with a focus on domestic small parcel and eCommerce logistics. Founded in 1983, the business built its early reputation on a hub-and-spoke operational model where independently owned couriers operate under the CouriersPlease brand across Australia's extensive territory. The company positions itself as the leading franchised eCommerce and small parcel courier in Australia, serving individual senders, small-to-medium businesses, and major retail brands from a headquarters located in Smeaton Grange, New South Wales.

The history of CouriersPlease spans more than four decades of continuous operation in the Australian logistics market. From its origins, the company was among the first Australian courier operators to adopt online booking and parcel tracking systems, giving customers visibility over their shipments at a time when such capabilities were far from standard in the domestic industry. A defining corporate milestone came in 2014, when Singapore Post, known as SingPost, acquired the company outright, bringing CouriersPlease into a broader Asia-Pacific logistics group with operations spanning eCommerce fulfillment across multiple regions. Under SingPost ownership, the company expanded its international air services to reach over 220 countries and invested further in its collection-point infrastructure.

The franchise model at the heart of CouriersPlease's operations allows the network to achieve geographic reach across Australia without the capital intensity of a fully company-owned fleet. Independently owned franchisee couriers carry local market knowledge within their delivery zones, which has enabled the network to grow consistently since its founding. In recent years, the company has leaned further into the eCommerce delivery space, developing platform integrations for eBay, Shopify, and Etsy sellers, as well as API connectivity for larger retail operations with high dispatch volumes.

• Founded: 1983, in Australia
• Headquarters: Smeaton Grange, New South Wales, Australia
• Parent company: Singapore Post (SingPost), following a full acquisition completed in 2014
• Business model: Franchised courier network, with independently owned couriers operating under the CouriersPlease brand and standards
• Countries served: Over 220 via international air services, with primary domestic operations across Australia
• Domestic collection points: Over 3,000 through the HUBBED network, including automated parcel lockers, staffed newsagents, and retail outlets
• Service catalogue: Over 140 domestic and international delivery services across multiple tiers and parcel size categories
• Operating history: More than 40 years in the Australian parcel delivery market

CouriersPlease's position in the Australian courier market is closely tied to the growth of domestic eCommerce. The company includes complimentary Parcel Protect insurance on all domestic consignments up to $1,000 wholesale value, a feature that distinguishes it from many competitors in the small parcel segment. The combination of a dense physical network of collection and drop-off points, competitive pricing for regular shippers, and platform integrations designed specifically for online sellers has made CouriersPlease a frequently used carrier among eCommerce merchants dispatching parcels across Australia.

Which countries does Couriers Please deliver to?

CouriersPlease operates principally as a domestic Australian carrier, with service coverage across the full range of Australian settlement types. The company's domestic network reaches Metropolitan, Outer Metro, Regional, Country, and Remote destination zones throughout the country. Depot locations are anchored in all major capital cities, including Sydney, Melbourne, Brisbane, Perth, and Adelaide, and from these hub facilities the franchise courier fleet delivers outward to suburban and regional destinations. Australia's geographic scale means that transit times and service characteristics differ noticeably depending on how far a destination falls from a major urban hub.

Internationally, CouriersPlease extends its reach to more than 220 countries and territories through its international air services. This global capability was developed under Singapore Post ownership, drawing on SingPost's established Asia-Pacific and worldwide logistics network. Australian senders can use these air services to reach destinations across Asia, the Americas, Europe, Africa, and the Pacific. The domestic and international networks operate as distinct service offerings, with separate booking processes and applicable terms for each.

• Australia (Metropolitan): All major capital city areas including Sydney, Melbourne, Brisbane, Perth, Adelaide, and their surrounding suburban zones
• Australia (Outer Metro and Regional): Outer suburban and regional centres connected via the express road network
• Australia (Country and Remote): Rural and remote areas serviced with longer transit times than metropolitan zones, with additional time advised during peak seasons
• Asia-Pacific: Singapore, Hong Kong, Japan, South Korea, New Zealand and other destinations across the region
• Europe: United Kingdom, Germany, France, Italy, and other European countries
• Americas: United States, Canada, and destinations across North and South America
• Rest of the world: Africa, the Middle East, and further destinations across the full international network of over 220 countries and territories

The domestic network is supported by a dense physical footprint of over 3,000 collection and drop-off points through a partnership with the HUBBED network. These locations include POPPoints, POPShops, POPStations, which are automated parcel lockers, and HUBBED Newsagents situated at accessible sites across Australia. Many operate extended hours including early mornings, evenings, and weekends. This infrastructure addresses a persistent challenge in residential parcel delivery, reaching recipients who are not at home during standard business hours. CouriersPlease explicitly acknowledges that remote and regional deliveries take longer than metro-to-metro shipments, and the company recommends allowing additional time during the Christmas period and other peak seasons.

What are the Couriers Please services and delivery times?

CouriersPlease operates a catalogue of over 140 domestic and international delivery services, ranging from flat-rate satchel options to express road courier delivery and international air freight. The service structure is built around the needs of eCommerce sellers, with predictable pricing tiers, platform integrations, and options for both residential and business recipients. All transit times are measured in business days and exclude weekends and public holidays. Deliveries are made up to 6:00 PM on standard business days.

The satchel range provides flat-rate pricing at four weight thresholds, 500g, 1kg, 3kg, and 5kg. This model suits eCommerce merchants dispatching lightweight items regularly, removing the variability of weight-based calculations for smaller consignments. Satchel bookings are compatible with the Authority to Leave option, which permits delivery without a recipient signature. For items that exceed satchel sizing, the Road Express service, referenced internally as the TZKG service, is the primary parcel delivery product. Road Express targets next business day delivery within metro areas and connects customers across Australia for interstate and regional shipments. All Road Express consignments are covered by complimentary Parcel Protect insurance.

For urgent local needs, CouriersPlease offers a same-day delivery option within the Sydney metropolitan area on eligible bookings. At the other end of the timeline, regional, country, and remote area shipments require additional transit days, and the company advises allowing extra time during peak periods such as the Christmas and holiday season. International transit times vary significantly by destination country, customs processing time, and the specific air service used for the consignment.

• Satchel Services: Flat-rate options at 500g, 1kg, 3kg, and 5kg, suited to high-volume eCommerce dispatch of lightweight items
• Road Express (TZKG): Core parcel courier service with next business day delivery achievable in metro areas, including complimentary Parcel Protect cover on all consignments
• Same-Day Delivery: Available within the Sydney metropolitan area for eligible bookings
• eCommerce Services: Purpose-built delivery solutions with API integrations for eBay, Shopify, and Etsy, including bulk order import and volume discounts for regular shippers
• International Air Services: Outbound international shipping from Australia to over 220 countries and territories via air freight
• Parcel Protect (Upgraded Cover): Additional insurance purchasable for consignments with a declared value exceeding the complimentary $1,000 threshold
• Metro to Metro transit time: 1 to 3 business days, with next business day achievable on many routes via Road Express
• Interstate transit time: 2 to 5 business days depending on origin and destination cities, with east coast to west coast shipments requiring additional days
• Regional and Remote transit time: Longer than metro shipments, with extra time advised during peak periods

During peak seasons, CouriersPlease advises both senders and recipients to account for higher than usual network volumes, particularly for country and remote area consignments. The company's eCommerce service integrations allow merchants to import bulk orders and automate bookings directly from their selling platforms, which reduces manual processing time at dispatch. Volume-based pricing is available for merchants shipping frequently, with specific rate structures for eBay sellers and other high-frequency shippers built into the platform offering.

What are the Couriers Please rates and maximum dimensions accepted?

CouriersPlease calculates shipping costs based on the higher of actual weight or cubic weight, also known as volumetric weight, which is standard practice across the Australian courier industry. This means that lightweight but bulky items are priced according to the space they occupy in the vehicle rather than their physical mass. Senders are encouraged to package items as compactly as possible to avoid inflated volumetric weight calculations. The formula for calculating cubic weight is based on the total volume of the packaged item measured in centimetres, divided by a standard cubic weight conversion factor.

The satchel range uses a flat-rate model across four weight tiers, 500g, 1kg, 3kg, and 5kg, making per-shipment costs consistent and predictable for high-volume eCommerce sellers. Road Express rates for larger parcels are calculated by zone and weight, reflecting the distance between origin and destination zones as well as the consignment's weight. Parcels directed to POPStation or in-store collection points are subject to more restrictive size and weight limits than standard courier deliveries, and senders should verify parcel measurements against these limits before selecting a collection-point delivery address.

• Pricing model: Higher of actual weight or cubic (volumetric) weight, standard across the Australian courier market
• Maximum actual weight per parcel: 25 kg
• Maximum cubic weight per parcel: 40 kg
• Maximum single dimension: 1.8 metres, measured as the greatest dimension in any one direction
• Collection point weight limit: 18 kg maximum for parcels directed to POPStation or in-store collection points
• Collection point dimension limit: 110 cm maximum in the greatest single dimension for collection point deliveries
• Satchel pricing: Flat-rate per weight tier (500g, 1kg, 3kg, 5kg), providing predictable per-shipment costs regardless of minor weight variation within each tier
• Volume discounts: Available for regular and high-frequency shippers including eBay sellers and eCommerce merchants booking through integrated platforms
• Complimentary insurance: Parcel Protect cover up to $1,000 wholesale value included with all domestic consignments, subject to terms and conditions

Business customers and eCommerce merchants shipping regular volumes can access discounted rates through the company's platform integrations and account structures. Parcels that exceed the 25 kg actual weight or 1.8 metre dimension limit cannot be accepted into the standard CouriersPlease network, and senders with oversized or overweight items should confirm whether a freight service is more appropriate for their consignment. The collection-point size restrictions exist because the locker bays and staffed counter spaces at HUBBED locations cannot physically accommodate larger parcels, making it necessary to route such items through standard courier delivery to the recipient's address.

What are the Couriers Please delivery options?

CouriersPlease offers several delivery and reception options to accommodate both residential and business recipients. The default mode is standard courier delivery to the recipient's address during business hours, with deliveries made up to 6:00 PM on business days. Where a recipient is present at the time of delivery, a signature or acknowledgement may be recorded as electronic proof of delivery.

When a recipient is not available to receive a parcel, the courier can leave the item in a designated safe location under the Authority to Leave arrangement, provided this option has been pre-arranged by the sender or requested by the recipient. ATL is widely used for residential eCommerce deliveries. A critical condition of this arrangement is that activating ATL removes the consignment from Parcel Protect loss coverage. If the tracking or proof of delivery record confirms the item was left under ATL, a claim for loss of that consignment is not eligible under the standard complimentary insurance. For failed delivery attempts where ATL is not in place, the courier leaves a card with instructions for redelivery or collection.

CouriersPlease operates automated parcel locker stations called POPStations at locations across Australia. Recipients directing a shipment to a POPStation receive a text message containing a unique code to open their assigned locker compartment. The holding period at a POPStation is five business days from when the parcel arrives. If the recipient does not collect the parcel within that window, the item is returned to the sender.

• Standard home delivery: Courier delivery to the recipient's address up to 6:00 PM on business days, with electronic proof of delivery generated on completion
• Authority to Leave (ATL): Courier leaves the parcel in a designated safe location without requiring a signature, available when pre-arranged. Note that ATL removes the consignment from Parcel Protect loss coverage
• POPStation: Automated parcel locker collection at designated locations, with a unique unlock code sent by text message. Parcels must be collected within 5 business days or they are returned to the sender
• POPPoints and POPShops: Staffed in-store collection points through the HUBBED network, with extended hours including evenings and weekends at many locations
• HUBBED Newsagents: Over 3,000 collection and drop-off points across Australia, many open seven days a week and outside standard business hours
• Delivery Choices platform: An online tool accessible through the CouriersPlease website that allows recipients to redirect, reschedule, or change delivery preferences for pending shipments before the courier arrives

The collection-point network addresses the practical difficulty of delivering to recipients who are away from home during standard courier hours. By routing a delivery to a HUBBED location or POPStation, a recipient can collect their parcel in the evening, on a Saturday, or at a time that suits their schedule rather than waiting for a redelivery attempt. This flexibility is particularly relevant for eCommerce recipients who order frequently and cannot consistently be home during weekday delivery windows. Parcels directed to collection points must meet the 18 kg weight and 110 cm dimension limits applicable to those locations.

What should I do if my Couriers Please parcel is lost or damaged?

All domestic consignments booked through CouriersPlease include complimentary Parcel Protect coverage up to $1,000 wholesale value per consignment. This cover is included automatically at no additional charge and applies to loss or damage occurring during transit. Coverage is subject to the company's terms of carriage and a number of conditions that senders should understand before dispatching, particularly around the Authority to Leave option and what constitutes an eligible claim.

The most significant condition affecting the complimentary cover is the ATL exclusion. If Authority to Leave was enabled and the tracking or proof of delivery record confirms the item was delivered under ATL, the consignment is not eligible for a loss claim under the standard cover. For consignments with a value above $1,000, or where the standard terms do not apply, upgraded Parcel Protect cover can be purchased at the time of booking. When lodging a claim for a damaged parcel, it is advisable to retain all original packaging and the damaged item until the claim has been fully assessed, as CouriersPlease may request inspection of the goods.

• Complimentary cover amount: Up to $1,000 wholesale value per domestic consignment, included automatically with all bookings
• ATL exclusion: Loss claims are not eligible if Authority to Leave was active and the tracking record shows the consignment as delivered under ATL
• Upgraded cover: Additional Parcel Protect insurance is purchasable for consignments with a declared value above the $1,000 threshold
• Documentation required: Proof of value such as an invoice or receipt, photographs of damaged goods or packaging, and the consignment reference number
• Claims channel: Claims are lodged through the dedicated forms available in the CouriersPlease Help Centre, which also provides guidance on required documentation
• Proof of delivery: Electronic proof of delivery records are accessible through the tracking system and are used in the assessment of both delivery confirmation and loss or damage claims

Claims submitted without supporting documentation such as proof of value or photographs of damage may be delayed or declined during assessment. Senders should consult the Help Centre resource for guidance on the steps and required materials before beginning the claims process. For international consignments, the terms of carriage applicable to the specific international air service used will govern any claim arising from loss or damage, and these may differ from the conditions that apply to domestic shipments.

Does Couriers Please handle international shipments and customs formalities?

CouriersPlease offers outbound international shipping from Australia to more than 220 countries and territories via its international air services. This global capability was built out under Singapore Post ownership, drawing on SingPost's established logistics infrastructure across the Asia-Pacific region and beyond. Australian senders can book international consignments through the CouriersPlease platform, with services connecting Australia to destinations across Asia, Europe, the Americas, Africa, and the Pacific.

For all international shipments, the sender is responsible for confirming that the goods comply with the import regulations of the destination country. CouriersPlease maintains a list of internationally prohibited goods covering items that cannot be transported through its network. Categories of prohibited items include live animals such as mammals, reptiles, fish, invertebrates, amphibians, and insects, hunting trophies and animal parts, and smoking-related products including e-cigarettes, heated tobacco sticks, e-liquids, and herbal cigarettes in jurisdictions where these are restricted. As one example, such smoking-related items destined for Hong Kong became subject to seizure under rules that took effect in April 2022. Standard international prohibitions also extend to illegal substances, firearms, explosives, counterfeit goods, biological materials, and hazardous or flammable items.

• Countries served internationally: Over 220 countries and territories via outbound international air services from Australia
• Customs responsibility: The sender is responsible for confirming the goods comply with the destination country's import regulations before dispatching
• Customs documentation: Accurate declarations of contents, value, and nature of goods are required on the customs forms accompanying each international shipment
• Duties and taxes: May be assessed by the destination country's customs authority on arrival. Charges typically fall to the recipient under a Delivered Duty Unpaid arrangement unless a specific alternative has been agreed
• Prohibited items: Live animals, hunting trophies, animal parts, smoking-related products in restricted jurisdictions, illegal substances, firearms, explosives, counterfeit goods, biological materials, and hazardous or flammable items

Duties and taxes assessed by the destination country on arrival generally fall to the recipient under standard Delivered Duty Unpaid terms unless a different arrangement has been specifically agreed. Senders should declare the contents and value of their consignments accurately on the required customs forms. Inaccurate or incomplete declarations can result in delays, seizure of goods by customs authorities, or additional charges imposed at the destination. Senders uncertain about specific import restrictions for a given destination are advised to contact the relevant national customs authority for confirmation before dispatching the consignment.

Understanding tracking statuses

When you track a CouriersPlease parcel online, different statuses appear as the consignment moves through the network. These indications show the position and condition of the shipment at each key stage of its journey, from initial booking through to final delivery or collection. Tracking numbers for CouriersPlease consignments are typically 13 to 20 characters long, may include both letters and numbers, and contain no spaces or special symbols. Common formats include numbers beginning with "CP" followed by a numeric string, numbers using "CPB" as a carrier prefix, and for parcels booked through aggregators, numbers beginning with "AU" followed by 10 digits. Here are the main statuses and their meanings.