Delhivery tracking

What is Delhivery?

Delhivery Limited is India's largest fully integrated third-party logistics provider, operating as a multi-service platform that serves e-commerce marketplaces, direct-to-consumer brands, small and medium enterprises, and large companies across virtually every sector of the Indian economy. The company was founded in May 2011 in Gurgaon, Haryana, by five engineers, and was originally incorporated under the name SSN Logistics Private Limited. Its earliest concept was a hyperlocal express delivery service for brick-and-mortar stores in Gurgaon, but within weeks of launch the founders had acquired their first e-commerce client and pivoted the business entirely toward the emerging online retail market. The company formally adopted the Delhivery name in 2013.

Growth through the mid-2010s was rapid, with the company processing close to one million shipments per month by the end of 2015. The decisive turning point came in March 2019 when SoftBank led a major funding round that elevated Delhivery to unicorn status, meaning its private valuation crossed $1 billion. In July 2021, global logistics group FedEx made a strategic equity investment in Delhivery, giving the Indian company access to FedEx's international network. One month later, in August 2021, Delhivery completed the acquisition of Spoton Logistics, a Bengaluru-based business-to-business freight company that expanded its truckload capabilities significantly. The company listed on India's Bombay Stock Exchange and National Stock Exchange in May 2022.

A distinguishing feature of Delhivery's operation is its proprietary technology platform called OS1, a full-stack logistics operating system covering address intelligence, transport management, real-time dispatch, and scan-based parcel tracking across the entire shipment journey. OS1 is also offered to third-party logistics operators as a software-as-a-service product, generating a technology revenue stream alongside the physical logistics business. In 2023 and 2024, the company expanded the OS1 suite with two additional products, TransportOne for transport management and LocateOne for address intelligence. The most significant recent corporate development was the April 2025 acquisition of rival Ecom Express, completed by July 2025, which substantially increased Delhivery's share of the Indian express parcel market.

In the broader Indian logistics market Delhivery holds a position of clear scale. The company serves tens of thousands of active business clients and handles well over one million packages on a daily basis. Roughly one in four parcels ordered online in India moves through Delhivery's network at some point in its journey, a market concentration that grew further after the Ecom Express acquisition. The company's client base covers virtually every sector of Indian commerce, from major e-commerce platforms to fashion brands, pharmaceutical distributors, electronics manufacturers, and fast-moving consumer goods companies.

• Founded: May 2011, as SSN Logistics Private Limited, in Gurgaon, Haryana, India
• Rebranded: 2013, to the Delhivery name under which the company operates today
• Founders: Sahil Barua (CEO), Mohit Tandon, Bhavesh Manglani, Suraj Saharan, and Kapil Bharati (CTO)
• Headquarters: Plot 5, Sector 44, Gurugram (Gurgaon), Haryana, India
• Stock listing: Bombay Stock Exchange and National Stock Exchange, listed May 2022
• Total shipments since inception: More than 3 billion parcels delivered since the company's founding
• Network coverage: More than 18,500 pin codes covering over 2,500 cities and towns across India
• Warehouse space: Over 6 million square feet of logistics and fulfillment facilities across 85+ fulfillment centers
• Last-mile centers: More than 4,400 delivery centers spread across India
• Key shareholders: SoftBank Group, FedEx, Tiger Global, Carlyle, Nexus Venture Partners, SBI Funds Management
• Key acquisitions: Spoton Logistics (2021), Transition Robotics (2021), Ecom Express (2025)

Which countries does Delhivery deliver to?

Delhivery's domestic network reaches more than 18,500 pin codes across India, covering over 2,500 cities and towns and extending to approximately 99.5% of the country's population. This coverage spans all Indian states and union territories, from major metropolitan centers such as Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, and Kolkata, to Tier 2 and Tier 3 cities and rural areas that are often underserved by smaller carriers. Business clients and individual shippers can verify pin code serviceability through Delhivery's tools, with each pin code also carrying flags indicating whether it supports prepaid delivery and Cash on Delivery options.

The domestic network is organized on a hub-and-spoke architecture. Packages move first from pickup points to gateway facilities, which are large sorting and processing hubs where shipments are consolidated and dispatched via line-haul transport toward destination hubs. From those destination hubs, packages pass to one of more than 4,400 last-mile delivery centers, the final-mile facilities from which delivery executives complete door-to-door drops. The single largest Delhivery facility is a 750,000 square-foot gateway hub in Bhiwandi, near Mumbai, one of India's busiest logistics corridors. In total, Delhivery manages more than 6 million square feet of warehouse and processing space across the country.

Internationally, Delhivery reaches more than 220 countries and territories through a combination of its own cross-border capabilities and partnerships with FedEx and Aramex, both of which provide last-mile delivery in international markets. International shipments can be initiated from more than 18,000 domestic Indian pin codes, meaning virtually any Delhivery-serviceable location in India can function as a pickup point for outbound international parcels. The company supports door-to-door and port-to-port service options for both express parcel and commercial freight volumes, with movement available via air, ocean, or land freight depending on destination and urgency.

• India - domestic: Complete coverage across all states and union territories, reaching more than 18,500 pin codes and approximately 99.5% of the national population
• Middle East and Gulf: Countries in the Gulf Cooperation Council region and neighboring markets, served in part through Delhivery's partnership with Aramex
• North America: United States, Canada, and other North American destinations via Delhivery's international partnerships
• Europe: European Union member states and other European markets
• Asia-Pacific: Destinations across East Asia, Southeast Asia, and Oceania
• Rest of world: Latin America, Africa, and additional destinations, for a total reach of more than 220 countries and territories through the combined network

What are the Delhivery services and delivery times?

Delhivery's core service is its express parcel network, which handles forward deliveries from sender to recipient as well as reverse logistics, the return of packages from end customers back to merchants or warehouses. This service covers parcels from as little as one gram up to large multi-kilogram consignments and supports Cash on Delivery collection, where Delhivery acts as a payment collection agent on behalf of the seller. COD remittances to merchants are processed weekly and disbursed on Fridays. For standard domestic express shipments, deliveries within the same city typically complete within 24 to 48 hours, while cross-country routes such as Delhi to Chennai or Mumbai to Guwahati generally take between 48 and 96 hours.

For time-sensitive orders, Delhivery offers same-day delivery in select metro and large-city markets for orders placed before approximately 3 PM on the day of dispatch. A next-day delivery service is also available for shipments up to 10 kilograms, guaranteeing delivery by the following business day. In markets where slot-based delivery operates, senders or recipients can specify a preferred time window to reduce the likelihood of failed delivery attempts. Delhivery also delivers on Sundays across a wide range of pin codes, which sets it apart from traditional courier providers that observe Sunday as a non-delivery day.

Beyond parcels, Delhivery operates both part truckload and full truckload freight services for commercial volumes of goods. Part truckload shipments allow multiple business clients to share trailer space, making the service cost-efficient for medium-volume shippers. This capability was expanded significantly through the 2021 acquisition of Spoton Logistics. Full truckload freight serves manufacturers and large distributors moving bulk cargo across the pan-India trucking network. Air cargo services are available for time-critical business freight, with cross-country transit possible in as little as one to two business days. Standard freight services typically operate on transit schedules of three to seven business days for most domestic routes.

Through its network of more than 85 fulfillment centers totaling over 6 million square feet Delhivery provides warehousing and order fulfillment services covering inventory storage, picking and packing, returns processing, and a proprietary Warehouse Management System integrated with major e-commerce platforms. For intra-city shipments in large urban markets, the company operates Delhivery Direct for same-city deliveries and Delhivery Rapid, a sub-two-hour urban delivery product for urgent local orders. Value-added services include shipment insurance through the Protect product, fragile item handling, signature-required proof of delivery, and quality checks on returned goods.

• Express parcel (B2C, B2B, C2C): Door-to-door courier delivery for parcels from 1 gram upward, supporting both forward delivery and reverse logistics returns
• Same-day delivery: Available in select metro markets for orders placed before 3 PM on the day of dispatch
• Next-day delivery: Guaranteed next-business-day delivery for shipments up to 10 kilograms
• Time-slot delivery: Sender or recipient can specify a preferred delivery window in markets where this option is active
• Sunday delivery: Available across a wide range of pin codes, with exact serviceability checked per location
• Part truckload freight: B2B service for commercial volumes below a full truckload, allowing multiple shippers to share trailer space
• Full truckload freight: Dedicated vehicle capacity for bulk shipments by manufacturers and large distributors
• Air cargo: High-speed freight for time-critical business cargo, with cross-country transit possible in 1 to 2 business days
• Warehousing and fulfillment: Inventory storage, order picking and packing, and returns processing across 85+ fulfillment centers
• Intra-city delivery: Delhivery Direct for same-city shipments and Delhivery Rapid for sub-two-hour urban deliveries in major cities
• Cross-border shipping: International shipments to more than 220 countries and territories via partnerships with FedEx and Aramex
• Value-added services: Shipment insurance, fragile item handling, signature proof of delivery, and quality checks on returned items

What are the Delhivery rates and maximum dimensions accepted?

Delhivery's pricing for express parcel shipments is calculated dynamically based on several variables rather than fixed flat rates. The foundational unit is chargeable weight, defined as the higher of the package's actual weight or its volumetric weight. Volumetric weight is calculated by multiplying the package's length, breadth, and height in centimeters and dividing the result by 5,000. This formula means large but lightweight packages, such as pillows or bulky garments, will be billed on volumetric weight rather than actual weight. On top of chargeable weight, the domestic network is divided into delivery zones, with rates per kilogram increasing progressively as the distance between origin and destination grows.

Several surcharges apply depending on shipment characteristics. Shipments using Cash on Delivery carry an additional charge of approximately 1 to 2 percent of the declared shipment value, covering Delhivery's payment collection and remittance service. A separate destination city surcharge applies to select high-density metropolitan areas. Business clients access contracted rate cards directly through the Delhivery One client portal, while rate calculators are available publicly for consumer and business estimates. Payment from business clients is processed through a prepaid Delhivery Miles Wallet. For product-level pricing disputes or retailer refunds, customers must contact the merchant from whom they made their purchase, as Delhivery handles only the physical logistics of the shipment.

• Chargeable weight: Calculated as the greater of actual weight or volumetric weight, where volumetric weight equals length x breadth x height in centimeters divided by 5,000
• Zone-based pricing: Rates per kilogram increase with distance, from the Local zone through to the Special Remote zone
• Transport mode: Air-mode shipments carry a premium rate over surface-mode for the same origin-destination pair
• Shipment direction: Forward deliveries and Return to Origin shipments are priced differently
• COD surcharge: Approximately 1 to 2 percent of the declared shipment value for Cash on Delivery shipments
• Destination city surcharge: Additional charge applies to deliveries to Delhi-NCR, Mumbai, Bengaluru, Chennai, Hyderabad, Pune, Ahmedabad, Kolkata, Chandigarh, Surat, and Goa
• Package weight limits: Express parcel network accepts consignments from 1 gram up to 500 kilograms per shipment
• Next-day and time-defined service limits: Standard cap of 10 kilograms per parcel; heavier shipments are routed through the freight network
• Business payment: Prepaid through the Delhivery Miles Wallet for account clients

What are the Delhivery delivery options?

Delhivery's primary delivery method is door-to-door home delivery carried out by a delivery executive assigned to the recipient's area. If a delivery attempt is unsuccessful because the recipient is absent or the address is inaccessible, the delivery executive will typically return on subsequent days to make a second or third attempt. The tracking system records these attempts under the status Attempt Fail and may trigger notifications to the sender or recipient. If all attempts are exhausted without a successful delivery, the shipment is classified as Return to Origin and begins its journey back to the sender.

Recipients and senders can contact Delhivery's customer support to request a delivery rescheduling or an address change, subject to the shipment's current position in the network. In markets where time-slot delivery is active, customers can request a specific delivery window to increase the chance of being present at home. Business clients also have access to self drop-off locations, designated Delhivery facilities where clients can bring shipments directly rather than scheduling a courier pickup, which is particularly practical for high-volume shippers with their own transport arrangements. Delivery on Sundays is available in a large number of pin codes, extending the window for recipients to receive packages beyond the standard working week.

• Door-to-door delivery: Standard delivery to the recipient's address by a Delhivery delivery executive
• Multiple delivery attempts: Up to three attempts made on successive days before the shipment is returned to origin
• Rescheduling: Recipients or senders can request a new delivery date through Delhivery's customer support
• Time-slot delivery: Preferred delivery window can be specified in eligible markets to reduce missed delivery attempts
• Self drop-off: Business clients can bring shipments directly to designated Delhivery facilities instead of scheduling courier pickup
• Signature proof of delivery: Optional service requiring the recipient to sign on receipt, creating a formal delivery confirmation record
• Pickup for returns: Courier pickup can be scheduled at the customer's address for reverse logistics shipments
• Sunday delivery: Available across many pin codes in India, with serviceability varying by location

What should I do if my Delhivery parcel is lost or damaged?

Claims for lost or damaged shipments are filed through the Delhivery One business portal by account users with Owner or Administrator permissions, while Read-Only account users do not have access to this function. The claims system covers four distinct scenarios, which are shipments confirmed lost within the Delhivery network, shipments delivered with physical damage, shipments delivered with missing or mismatched contents, and shipments recorded as delivered in the tracking system but not actually received by the stated recipient.

For damaged, missing, or mismatched item claims, the filing deadline is 72 hours from the marked delivery date. This is a strict requirement and claims submitted after this window are not accepted. The documentation required varies by claim type. For damage claims, product photographs and a photograph of the shipping label are mandatory, with an unboxing video and purchase invoice accepted as additional supporting evidence. For lost-in-transit claims, no mandatory documentation is required, though an invoice may be submitted to support declared valuation. Shipments covered by the Protect insurance add-on have their lost-shipment claims generated automatically by the system, removing the need for manual submission.

Standard claims are processed within 5 to 7 business days, though resolution may take longer for complex cases or incomplete documentation. Each claim generates a conversation thread in the portal, allowing the claimant to submit additional materials through a Follow Up function. Approved claims are settled through a Credit Note applied to the merchant's account, while duplicate claims filed against the same shipment number are automatically rejected, and Delhivery handles only claims relating to the physical shipment. For product refunds, pricing disputes, or return authorizations, customers must contact the seller or retailer directly, as those matters fall outside the carrier's responsibility.

• Claim access: Available to account users with Owner or Administrator permissions through the Delhivery One business portal
• Claimable scenarios: Lost in transit, delivered with damage, delivered with missing or mismatched items, and marked delivered but not received by the recipient
• Filing deadline: 72 hours from the delivery date for damage, missing, and mismatch claims; automatic for lost shipments covered by the Protect add-on
• Documentation for damage claims: Product photographs and a shipping label photograph are mandatory; unboxing video and invoice are optional
• Documentation for lost shipments: No mandatory documents required; invoice optional for valuation purposes
• Processing time: 5 to 7 business days for standard claims
• Claim resolution: Approved claims settled via a Credit Note applied to the merchant's Delhivery account
• Customer support helpline: 1800 103 6354, available from 9 AM to 9 PM

Does Delhivery handle international shipments and customs formalities?

Delhivery's cross-border service reaches more than 220 countries and territories, built on a combination of the company's own international infrastructure and strategic partnerships with FedEx and Aramex, which provide last-mile delivery across their respective international networks. International shipments from India can be initiated from more than 18,000 domestic pin codes, covering virtually any Delhivery-serviceable location in the country. Service options include door-to-door and port-to-port arrangements for both express parcel and commercial freight volumes, with routing available via air, ocean, or land freight depending on destination and urgency.

Merchants wishing to use Delhivery's cross-border service must complete a structured onboarding process. This involves uploading a verified Importer-Exporter Code, which is a mandatory Indian government registration for businesses engaged in import or export activity, along with a Tax Deduction Account Number document. Merchants must also sign a Cross-Border Service Agreement, register all relevant sellers under Know Your Customer norms, set up International Pickup Locations, and fund an International Wallet. Delhivery provides customs documentation support and assists with generating correctly formatted export documentation, but the shipper remains responsible for accurate declaration of contents, declared values, and customs classification codes.

For Indian exporters shipping regularly to international markets, Delhivery supports international fulfillment center models that allow merchants to pre-position inventory in destination markets and fulfill cross-border orders from local storage. This approach reduces per-shipment transit times and eliminates repeated customs processing for stored inventory. A dedicated cross-border returns management service handles the return of international shipments back to India-based merchants. All international shipments are subject to the prohibited and restricted item regulations of Indian customs law, destination country import rules, and international air transport dangerous goods requirements for shipments moving by air.

• International reach: More than 220 countries and territories reachable through Delhivery's own network and partnerships with FedEx and Aramex
• Origin serviceability: International shipments can be initiated from more than 18,000 domestic Indian pin codes
• Service modes: Air, ocean, and land freight available with door-to-door and port-to-port options
• Importer-Exporter Code: Mandatory Indian government registration required for all merchants activating the cross-border service
• International Wallet: Merchants must fund a dedicated wallet to cover cross-border shipping costs before activating the service
• Fulfillment abroad: Inventory pre-positioning in international markets available, allowing merchants to fulfill cross-border orders from local storage
• Cross-border returns: Dedicated service for returning international shipments back to India-based merchants

Understanding tracking statuses

Delhivery uses a scan-based tracking system that records a digital checkpoint at every physical touchpoint in the shipment's journey, from initial pickup through gateway sorting, line-haul transit, destination hub arrival, out-for-delivery dispatch, and final handover to the recipient. These checkpoints update the tracking portal, the mobile app, and integrated business clients in real time. Each express parcel shipment is identified by an AWB number, a sequence of 12 to 14 numerical digits with no letters or special characters. The most common format is 13 digits. This number appears on the shipping label and in confirmation emails from the retailer or merchant.