Dellin tracking

What is Dellin?

Dellin, officially known as Delovye Linii, meaning "Business Lines" in Russian, is Russia's largest private freight transportation company and the dominant operator in the country's consolidated cargo segment. Founded in 2001 in Saint-Petersburg by four graduates of the Baltic State Technical University, the company has grown from a regional freight forwarder into a full-service logistics group offering road, air, rail, and multimodal freight services. According to independent analysis from the research firm Infranews, Dellin holds more than 26% of Russia's LTL consolidated cargo market making it the undisputed leader in that category.

The company's origins trace back to post-Soviet entrepreneurship. The four co-founders, Aleksandr Bogatikov, Igor Bogatyrev, Sergey Demidov, and Artemiy Vasiliev, were all recent graduates of the same Saint-Petersburg technical university and identified an opportunity in the early 2000s freight market. Existing forwarders were slow to collect cargo from railway terminals, and a faster, technology-oriented operation could compete on both speed and price. From its Saint-Petersburg base, Dellin expanded methodically through the Northwestern Federal District before extending operations across all of Russia, ultimately building a network stretching from Kaliningrad on the Baltic coast to Vladivostok on the Pacific.

The company's shareholder structure changed considerably over the following years. In 2011, co-founder Artemiy Vasiliev sold his 25% stake to the remaining three founders. By 2014, Aleksandr Bogatikov had acquired Sergey Demidov's shares, and in 2015 he bought out Igor Bogatyrev's remaining stake, consolidating majority control. Around 2016, Mikhail Khabarov, the former president of the A1 investment division of Alfa-Group, entered the shareholder structure, bringing institutional financial backing. These ownership changes were accompanied by legal proceedings at the London International Arbitration Court, which drew extensive coverage in Russian business media including Forbes Russia and Kommersant. As of 2024, the company is led by CEO Fareed Madani.

• Founded: 2001, in Saint-Petersburg, by four graduates of the Baltic State Technical University
• Official name: ООО Деловые Линии (Business Lines Group of Companies)
• Headquarters: Saint-Petersburg, Russia, with a secondary logistics hub in Balashikha in the Moscow region
• CEO (as of 2024): Fareed Madani
• Market position: Number one in Russia in LTL consolidated cargo, with more than 26% market share according to Infranews
• Network: More than 240 terminals in over 196 cities, reaching more than 30,000 settlements across Russia
• ISO certification: ISO 9001, obtained in 2016
• Fleet average age: 3.5 years
• Warehouse space: Approximately 957,000 square meters of managed warehouse space across 18 complexes in 13 Russian regions

Beyond its physical network, Dellin has made substantial investments in proprietary logistics technology. The company operates its own developer API portal, electronic transport document infrastructure, GPS vehicle tracking on the full vehicle fleet and integrations with enterprise ERP, WMS, TMS, and CRM systems. By December 2024, the company had issued more than 350,000 electronic transport waybills. In 2009, Dellin received public recognition from two organizations, the Interregional Business Organization and the Business Development Support Foundation, for its contribution to Russian economic development and management quality.

Which countries does Dellin deliver to?

Dellin's domestic network is the most extensive of any private freight carrier in Russia. The company operates more than 240 terminals in over 196 cities, with routes reaching more than 30,000 settlements, a figure the company describes as covering more than 90% of all inhabited areas in the country. The network spans eleven time zones, from Kaliningrad in Russia's westernmost Baltic exclave to Vladivostok on the Pacific coast. Central Russia and the Northwestern Federal District have the densest terminal coverage and the fastest delivery times across the network.

Internationally, Dellin provides regular freight services to a defined set of countries in the post-Soviet region. The primary confirmed international destinations are Belarus, Kazakhstan, Kyrgyzstan, and Armenia, all of which are members of the Eurasian Economic Union. In 2024, the company expanded its international coverage by adding Mongolia as a new destination, significantly scaling up its Kazakhstan operations, and opening a new logistics corridor via the Northern Sea Route to serve Arctic-region destinations along Russia's northern coast. The company also references reach into Asia, Europe, and the Americas through partner arrangements.

• Central Russia and Northwest: Full coverage of all major cities and surrounding regions, with 1 to 4 working day delivery times on most routes
• Urals and Volga region: Regular road service with typical delivery windows of 3 to 5 working days from Moscow
• Siberia: Regular routes serving major Siberian cities, with delivery times of approximately 5 to 6 working days from Moscow
• Russian Far East: Connected via air cargo and multimodal services, with delivery times of 10 to 15 working days for the most remote destinations
• Belarus, Kazakhstan, Kyrgyzstan, Armenia: Regular international freight services within the Eurasian Economic Union
• Mongolia: New international destination added in 2024
• Northern Sea Route: New Arctic logistics corridor opened in 2024, connecting the network to Arctic-region destinations

For domestic shipments, Dellin operates its own terminal network rather than relying on third-party facilities, which gives the company tighter control over cargo handling and delivery timelines at each stage of the route. Regions with lower population density, including parts of Siberia beyond major cities and much of the Russian Far East, are served through a combination of road and air cargo, with multimodal routing applied where direct truck service is not commercially viable. In 2024 alone, the company added more than 8,500 new auto routes and approximately 13,000 new air routes to its operational network.

What are the Dellin services and delivery times?

Dellin's portfolio covers freight and logistics needs ranging from small individual parcels to large industrial shipments. The company's flagship product is less-than-truckload consolidated cargo, accepting shipments from 1 kg up to 20 tonnes and combining freight from multiple senders into shared truckloads to reduce per-unit shipping costs. This LTL service forms the backbone of Dellin's commercial model and is the product category in which the company holds its dominant Russian market position. Accepted cargo types include automotive parts, equipment, personal possessions, clothing, books, and mail items.

For time-critical shipments, Dellin operates an air freight service across approximately 40,000 domestic routes as of January 2025, one of the broadest air logistics footprints among Russian carriers. The air service reduces transit times substantially on long-distance routes, particularly to Siberian and Far Eastern destinations where surface transport would otherwise take two weeks or more. An Auto-Express road service operates on more than 8,500 routes, providing approximately one working day delivery on eligible city pairs, including between Moscow and Saint-Petersburg. Both services are available as standalone tariffs through the company's online booking tools.

Delivery times across the standard auto network vary by distance from the origin, with routes within Central Russia taking approximately 1 to 4 working days and destinations in the Urals and Siberia typically requiring 5 to 8 working days. The Russian Far East has windows of 10 to 15 working days by surface transport. The company's stated average delivery time across its full network is 4 working days. A specific publicly cited example, the route between Krasnoyarsk and Rostov-on-Don, takes approximately 8 working days on the standard auto service.

• LTL consolidated cargo: The primary service, accepting 1 kg to 20 tonnes per shipment, combined from multiple senders into shared truckloads
• FTL dedicated transport: Full truckload service using Euro-standard trucks and smaller-tonnage vehicles for loads that should not be consolidated with other cargo
• Air cargo (Avia): Air freight across approximately 40,000 domestic routes, with significantly reduced transit times for long-distance destinations
• Auto-Express: Express road service across more than 8,500 routes, with approximately 1 working day transit on eligible city pairs
• Door-to-door delivery: Pickup from sender's address and delivery to recipient's address, available in standard and express variants
• Terminal-to-terminal: Base tariff requiring the sender to drop cargo at a terminal and the recipient to collect from their nearest terminal
• 3PL warehousing: Outsourced warehousing and fulfillment across 18 complexes in 13 Russian regions, covering approximately 957,000 square meters
• Marketplace fulfillment: Specialized last-mile logistics for sellers on Russian online marketplaces
• Multimodal transport: Combined road, air, and rail routing under a single contract for multi-leg routes
• Cargo insurance: Shipment insurance in partnership with Renaissance Insurance, covering cargo value up to approximately $11,000, without requiring prior valuation assessment
• Packaging services: Professional packaging available at terminals, including cardboard boxes, bubble wrap, pallet boards, and custom wooden crating

The 3PL warehousing division offers a range of fulfillment-related services including cargo acceptance, quality inspection, batch and expiry date tracking, order picking, packaging, labeling, barcoding, responsible storage, and cross-docking. This service is aimed at businesses that prefer to outsource their warehousing operations entirely rather than maintaining their own facilities. The 3PL offering is based out of 18 warehouse complexes across 13 Russian regions, with approximately 85,000 square meters of that total space dedicated specifically to third-party logistics operations.

What are the Dellin rates and maximum dimensions accepted?

Dellin does not publish a fixed rate card. Shipping costs are calculated dynamically based on four primary variables. These are the cargo weight, the cargo dimensions or volume, with dimensional weight applied when volume exceeds actual weight, the specific origin-to-destination route, and the selected service tier. The online cost calculator on the company's website returns both a price estimate and the expected delivery timeframe simultaneously, accounting for applicable surcharges. Additional services such as insurance, packaging, mover assistance, and document handling are each priced separately and added to the base transport cost at checkout.

• Minimum shipment weight: 1 kg for consolidated LTL cargo
• Maximum shipment weight: 20 tonnes per shipment for consolidated freight
• Individual parcel limit: 15 kg maximum for private individual parcel shipments
• Special tariff range: A dedicated tariff for cargo specifically in the range up to 30 kg
• Dimensional weight: Applied when the volume of the shipment exceeds its actual weight, following standard logistics industry practice
• 3PL minimum invoice (Moscow): Approximately $3,300 plus VAT per month
• 3PL minimum invoice (Saint-Petersburg): Approximately $2,750 plus VAT per month
• Rate calculation method: Dynamic pricing via online calculator, accounting for weight, volume, route, and selected service tier simultaneously

The pricing model reflects the company's primary focus on business customers, who benefit from volume pricing structures and API-based rate queries for high-frequency shipping needs. For standard one-off orders, the cost calculator provides an immediate estimate without requiring account registration. Business users with accounts can access more detailed pricing, including contractual rates negotiated against regular shipping volumes. The developer API at the company's dedicated portal supports programmatic rate queries for logistics integrators and e-commerce platforms that need to incorporate Dellin pricing into their own order management systems.

What are the Dellin delivery options?

Dellin offers customers two core models for both sending and receiving cargo. On the sending side, the standard option is to drop the shipment at the nearest Dellin terminal, which is included in the base tariff at no extra charge. The alternative is to arrange for Dellin to collect the cargo directly from a specified address, available in both standard and express variants. Within select cities, a cargo taxi service provides on-demand same-day local pickup and delivery. Optional movers and forwarders can also be hired to assist with loading and cargo handling at the origin address.

On the receiving side, the base tariff requires the recipient to collect cargo from their nearest Dellin terminal. For those who prefer not to visit a terminal, address delivery to a specified location is available as an add-on in standard and express variants. The tracking system sends recipients notifications with estimated arrival times, allowing them to plan accordingly. For business customers, the full-featured freight transport mobile app supports scheduling, real-time GPS tracking, and online card payments, with live cargo location data available throughout the transit period thanks to GPS units installed across the entire vehicle fleet.

• Terminal-to-terminal: The base service, included in the standard tariff, requiring both the sender and recipient to use Dellin terminals
• Door-to-door address delivery: Pickup from sender's address and delivery to recipient's address, in standard and express variants
• Cargo taxi: On-demand same-day local pickup and delivery in select cities and regions
• Mover and forwarder assistance: Optional personnel available for loading, unloading, and cargo handling at either end of a shipment
• Individual parcel app: A mobile application for private individuals sending shipments up to 15 kg, with a four-step ordering process covering recipient details, address selection, cargo specifications, and pickup scheduling
• Business freight app: The full-featured mobile app for business customers, supporting scheduling, GPS tracking, and card payment

For private individuals using the dedicated parcel app, the ordering process follows a four-step flow. The user first enters recipient information, then selects pickup and delivery addresses via an in-app map, provides the weight and cargo type details, and finally chooses the preferred date and time for collection. This simplified flow covers shipments up to 15 kg and is designed for customers who do not require the full freight ordering interface used by business account holders. Both apps allow recipients to track their shipments in real time and receive arrival notifications.

What should I do if my Dellin parcel is lost or damaged?

Claims for lost or damaged cargo at Dellin are governed by the Russian Road Transport Charter, specifically Article 39, which requires the claimant to submit a pre-trial claim to the carrier before taking any legal action. The claim must be filed within 6 months from the date of cargo receipt, or from the date the cargo should have been received in cases where the shipment was never delivered. If the carrier rejects the claim in full or in part, or fails to respond within 30 days of receiving the submission, the claimant may proceed to file a case in court.

Documentation requirements for a claim include proof that the claimant is the rightful sender or recipient, as well as originals or certified copies of documents confirming the quantity and declared value of the cargo. Dellin's liability for the cargo runs from the moment of acceptance through to delivery, unless the company can demonstrate that the loss or damage resulted from force majeure circumstances outside its control. Compensation is calculated based on the full or proportional value of the affected cargo, or on the declared value if one was specified at the time the shipment was booked.

• Claim deadline: 6 months from the date of cargo receipt, or from the scheduled delivery date in cases of non-delivery
• Carrier response window: 30 days from claim submission before the claimant may proceed to court
• Required documents: Proof of claimant status as sender or recipient, and originals or certified copies confirming cargo quantity and declared value
• Legal basis: Article 39 of the Russian Road Transport Charter, which mandates a pre-trial claims process before any litigation
• Compensation basis: Full or proportional cargo value, or the declared value specified at booking
• Phone support: Two customer service phone numbers available for the Moscow region
• Online support: A feedback form and a document and accounting request portal accessible through the company's website
• Telegram: The official company Telegram channel serves as an additional customer support touchpoint

Customer support is available through several channels, including phone lines for the Moscow region, an online feedback form, a separate document and accounting request portal, the official Telegram channel, and a dedicated contact line for mobile app support. Public reviews in the Russian logistics market note that claims involving the cargo insurance product, offered in partnership with Renaissance Insurance, can sometimes take longer to resolve than standard freight claims, suggesting that customers with insured cargo should be prepared for a more detailed review process.

Does Dellin handle international shipments and customs formalities?

Dellin's international shipping operations are concentrated in the post-Soviet region, with regular freight services running to Belarus, Kazakhstan, Kyrgyzstan, and Armenia. All four of these destinations are members of the Eurasian Economic Union, and because the EAEU operates as a customs union for most goods categories, shipments to these countries benefit from simplified procedures. There is no customs border between EAEU member states for the majority of goods, which reduces documentation requirements and lowers the risk of transit delays compared to shipments crossing a standard international customs boundary.

For destinations outside the Eurasian Economic Union, standard customs clearance procedures apply. Mongolia, added as a new international destination in 2024, falls into this category, and shipments there require standard customs declarations and documentation. The specific arrangement for duty and tax responsibility between the sending and receiving party is defined at the time of booking. Dellin's multimodal transport capabilities, combining road, air, and rail under a single contract, are particularly useful for international routes where combining transport modes can reduce both cost and transit time across multi-leg cross-border journeys.

In 2024, the opening of the Northern Sea Route corridor added Arctic-region international destinations to the network alongside the Mongolia expansion. For logistics integrators and e-commerce platforms, Dellin's developer API includes endpoints for international shipment calculation and routing, allowing third-party systems to query international rate and route data programmatically without manual involvement from a shipping team. The company also references broader reach into Asia, Europe, and the Americas through partner arrangements, though its primary operational infrastructure remains focused on Russia and the neighboring countries of the former Soviet Union.

Understanding tracking statuses

When you track a Dellin shipment online, a series of statuses appear as the cargo moves through the network. Each status reflects a specific point in the shipment lifecycle, from the initial entry of shipping data into the system through to final delivery confirmation. The primary tracking identifier is the waybill number, a 10-digit numeric code assigned at the time of booking. Business customers can look up shipments using their tax identification number, while individual customers may use passport data. A public tracking API is also available for developers and logistics integrators who need to access shipment status data programmatically.