Detrack tracking

What is Detrack?

Detrack is a Singapore-based software company operating under the legal name Detrack Systems Pte. Ltd. The company develops and markets a cloud-based delivery management and last-mile logistics platform that businesses use to run their own delivery fleets. Unlike traditional shipping carriers such as FedEx or DHL, Detrack does not transport parcels itself. It functions as the operational software layer for businesses managing their own drivers and vehicles, from independent couriers to large enterprise fleets across 35 industries worldwide.

The company was founded in 2013, but its origins trace back to a practical problem experienced by its founders. Dason Goh and Fanny See had launched an online florist business in Singapore in 2012. During Valentine's Day 2013, a 300% surge in orders overwhelmed their network of freelance drivers. Late and lost deliveries damaged customer relationships and exposed a critical gap in the market. No affordable smartphone-based tracking solution existed for small businesses at the time. Dason, drawing on a software engineering background, built a tracking tool himself. The florist business was eventually wound down as the founders recognized that the software they had created had broader industry applications.

Detrack Systems Pte. Ltd. was formally incorporated in Singapore in 2013. A third co-founder, Daniel Goh, joined as chief technical officer to build out the platform's technical architecture. The company reached 20 countries within its first year, processed one million delivery jobs by end of 2014, and broke even on approximately $100,000 in annual revenue. Growth through the mid-2010s was self-funded, with no external investment rounds publicly disclosed, making Detrack an unusual bootstrapped success story in the competitive logistics software space. By 2017, the platform had surpassed 10 million completed jobs. By end of 2019, that figure had grown to 30 million, and the company had launched a companion route optimization product called ElasticRoute.

• Founded: 2013, Singapore, catalyzed by a Valentine's Day florist delivery crisis in early 2013
• Legal name: Detrack Systems Pte. Ltd.
• Headquarters: 60 Kaki Bukit Place, Eunos Techpark, Singapore
• Co-founders: Dason Goh (CEO), Fanny See (COO), Daniel Goh (CTO)
• Company type: Private limited company, independently financed with no disclosed external funding rounds
• Jobs completed: More than 107 million delivery jobs processed on the platform
• Electronic proofs of delivery captured: More than 450 million
• Active countries: More than 60 countries across 35 industries
• Customer rating: 4.7 out of 5 on Capterra across 84 reviews

In the logistics technology market Detrack competes with delivery management platforms such as OnFleet eLogii, TrackPOD, and Route4Me. Its per-vehicle pricing model keeps costs fixed and predictable regardless of how many deliveries a business completes, which is a key differentiator for high-volume operations. The platform's reputation for ease of use and responsive customer support has helped it retain clients since its earliest years. One of its first international customers, a distribution company in South Africa, reportedly remains a subscriber more than a decade after signing up.

Which countries does Detrack deliver to?

Detrack is active in more than 60 countries. The platform reached businesses in 20 different countries within its first year of operation, before any formal international marketing was in place. This early international reach reflected organic demand for a gap in the market rather than a deliberate geographic expansion strategy. The platform's first international customer was a distribution company in South Africa, demonstrating that uptake outside Singapore preceded any systematic global sales effort.

The geographic spread of Detrack's client base maps closely to the languages supported by its driver application. The driver app is available in 21 languages, including English, Bahasa Melayu, Bahasa Indonesia, Greek, Spanish, French, Dutch, German, Simplified Chinese, Traditional Chinese, Japanese, Thai, Vietnamese, and Burmese. This linguistic range points to active use across Southeast Asia, East Asia, Western Europe, and Latin America. The Admin Dashboard is available in 16 languages, covering a similar range of regional markets.

Because Detrack is a software platform rather than a physical carrier, its coverage reflects the countries in which client businesses are actively running their own fleets using the software, not a physical network of depots or sorting hubs. Each business deploys the platform within its own operational territory and is responsible for its own geographic reach. The company's own workforce is distributed across four continents, reflecting both its customer base and its operational model as a remote-capable software business.

• Southeast Asia: Singapore (home market), Malaysia, Indonesia, Thailand Vietnam, Philippines, and others across the region
• East Asia: Japan, China (with both Simplified and Traditional Chinese interfaces available), and other markets in the region
• Oceania: Australia and New Zealand with team members distributed across the region
• Africa: South Africa was the location of the platform's first international customer, with ongoing regional presence
• Europe: United Kingdom and continental European countries including those using French, German, Dutch, Greek, and Spanish interfaces
• Americas: Latin American and North American markets covered through Spanish-language and English-language deployments

Detrack maintains a dedicated landing page for its home Singapore market indicating that the local market remains strategically significant even as international operations have grown to represent the majority of the platform's active users. The Burmese language interface also points to deployment in Myanmar, reflecting expansion into emerging markets in Southeast Asia beyond the more established user bases in Malaysia and Indonesia.

What are the Detrack services and delivery times?

Detrack is a delivery management software platform, not a physical carrier, so it does not quote or guarantee transit times. Delivery timeframes are set entirely by the businesses operating fleets on the platform. The software supports same-day delivery, next-day delivery, scheduled future-date deliveries, and recurring delivery schedules. Time window constraints per stop can be configured in the route optimization engine, allowing businesses to offer customers specific delivery slots such as morning or afternoon windows.

The core feature of the platform is electronic proof of delivery, known as ePOD. Drivers use the mobile application to capture digital recipient signatures, up to 10 timestamped and GPS-verified photos per delivery item, and barcode scans. The system operates in offline mode, storing captured data on the device and syncing to the cloud when connectivity is restored. This offline capability is important for businesses operating in areas with inconsistent mobile network coverage. A contactless delivery mode allows drivers to send a signature link via SMS or email to the recipient, who signs on their own device without any physical contact with the driver's hardware.

Route planning and optimization is available in the Advanced plan. The optimization engine, originally commercialized as a standalone product called ElasticRoute before being integrated into the main platform, can plan more than 1,000 stops in approximately 90 seconds. The system accounts for time windows, rush hours, multiple depots, vehicle capacity limits, scheduled break times, and service time per stop. According to the company, the route optimization capability reduces delivery costs by 20 to 30 percent for businesses that deploy it.

• Electronic proof of delivery: Digital signatures, timestamped GPS-verified photos (up to 10 per item), barcode scanning, and contactless delivery mode with remote signing
• Live vehicle tracking: Real-time GPS tracking displayed on an admin map dashboard, with the Tap To Track link giving recipients a live view of the driver's position and ETA
• Route optimization: Plans 1,000+ stops in approximately 90 seconds, with constraints for time windows, vehicle capacity, multiple depots, and driver break times
• Customer notifications: Automated SMS, WhatsApp, and email notifications at each stage of the delivery journey, with fully customizable message templates
• Fleet management and safety checks: Digital vehicle safety check checklists completed by drivers before routes, with performance and mileage reporting in the admin dashboard
• Scanner app: A separate mobile application for warehouse staff enabling barcode-based parcel lookup, zone assignment, weight and dimension capture, and mass status updates
• Rate cards: Automated pricing calculation based on weight, quantity, or delivery location, with commission setup for contractor drivers supporting third-party logistics use cases
• Detrack Connect: A middleware integration bridge connecting e-commerce storefronts to the platform without requiring technical development work from the client

The Tap To Track feature, launched in 2017, provides recipients with a personalized link showing their driver's current map position and an estimated time of arrival down to the minute. Customer notifications are handled through third-party SMS providers including Twilio, Vonage, ClickSend, and 8x8 Connect. The platform is indexed by tracking aggregators including meaning tracking numbers generated by businesses on the platform can be looked up on those third-party services by recipients.

What are the Detrack rates and maximum dimensions accepted?

Detrack's pricing is structured around per-vehicle licensing. A business pays a fixed monthly fee based on the number of active driver licenses it holds, regardless of how many deliveries those drivers complete. This model differs from the per-shipment pricing used by traditional carriers and is particularly cost-effective for high-volume operations, where the cost per delivery falls as delivery volume rises. All plans include API access at no additional charge, giving technical teams full programmatic access to job creation, tracking, and reporting without extra fees.

The PRO plan is priced at $29 per vehicle per month and covers electronic proof of delivery, live tracking, customer notifications, and basic reporting. The Advanced plan, priced at $39 per vehicle per month, adds route optimization, fleet safety checks, rate cards, recurring order scheduling, and advanced analytics. Annual billing on either plan carries approximately a 10% reduction in cost compared to monthly billing. Enterprise pricing is custom-quoted for large fleet operators with specialized requirements. A 14-day free trial is available with no credit card required, covering all platform features and supporting up to three driver licenses and ten sub-users.

• PRO plan: $29 per vehicle per month, includes ePOD, live tracking, customer notifications, and standard reporting
• Advanced plan: $39 per vehicle per month, adds route optimization, vehicle safety checks, rate cards, recurring orders, and advanced analytics
• Enterprise plan: Custom pricing for large fleet operators with specialized or high-volume requirements
• Free trial: 14 days, no credit card required, up to three driver licenses and ten sub-users with full feature access
• API access: Included on all plans at no additional charge
• SMS notifications: Requires a separate third-party provider account, typically starting at approximately $20 per month at entry-level usage volumes
• Package weight and dimension limits: No limits defined or enforced by Detrack; restrictions are set entirely by the client business's own operational policies

Detrack does not define maximum parcel dimensions, weight limits, or flat-rate shipping categories, as these are governed by the businesses deploying the platform rather than by Detrack itself. The Rate Cards feature in the Advanced plan allows client businesses to configure their own pricing structures, whether flat-rate, weight-based, zone-based, or any other model that fits their operations, giving businesses full control over how they charge their own customers for delivery.

What are the Detrack delivery options?

Detrack provides the software layer through which businesses configure delivery and reception options for their end customers. The specific options available to any given recipient depend on how the business using the platform has set up its operations. The platform supports a range of last-mile delivery scenarios that businesses can enable or restrict based on their own service requirements and customer policies.

Standard home delivery is the primary use case for most businesses on the platform. At the point of handoff, the driver app prompts collection of proof of delivery in the form required by the business, whether a digital signature, one or more photos, a barcode scan, or a combination of these. Signature requirements can be set as mandatory or optional per job type, giving businesses the flexibility to require signatures only for high-value deliveries while allowing photo-only proof of delivery for routine parcels.

• Standard delivery: Driver delivers to the recipient's address and captures ePOD including signature and photos at the point of handoff
• Contactless delivery: Driver sends a signature link via SMS or email for the recipient to sign on their own device, or displays a QR code for the recipient to scan without touching the driver's hardware
• ETA notifications and live tracking: Recipients receive the Tap To Track link showing the driver's live map position and a real-time estimated arrival time
• Scheduled delivery windows: Businesses can configure specific time slot constraints per delivery stop through the route optimization engine, for example morning or afternoon windows
• Failed delivery handling: Driver records a failure reason code in the app; the admin is notified and can configure follow-up actions such as rescheduling or returning the parcel to the depot
• Return handling: A dedicated Return status allows businesses to track parcels being sent back through their own reverse logistics workflow

When a delivery attempt fails, the driver selects a failure reason from a customizable list of codes set by the business. The job status updates in real time on the admin dashboard and the business can then configure follow-up actions according to its own workflows. Detrack does not operate a physical pickup point or locker network, as it is a software platform. Whether recipients can collect from a pickup location depends entirely on the client business's own physical infrastructure and policies.

What should I do if my Detrack parcel is lost or damaged?

Detrack is a software platform and does not itself transport parcels. If a parcel tracked through a Detrack-powered business is lost or damaged, the claim must be directed to the business that carried out the delivery, not to Detrack. Detrack does not offer shipping insurance, a claims adjudication process, or financial compensation for goods. The relationship for claims purposes is between the recipient and the business that made the delivery, and any insurance arrangements are the responsibility of that business.

For issues with the Detrack software itself, such as billing questions, account access problems, or technical faults, the company provides support 24 hours a day, five days per week. Contact options include a support ticket system for technical issues, phone, and live chat. A callback scheduling tool is available, with responses promised within one business day. The Help Center contains self-service articles, tutorials, how-to guides, and FAQ content covering common operational questions. Video tutorials are also available through the same channel.

• Lost or damaged parcels: Contact the business that carried out the delivery directly; Detrack does not handle parcel claims or compensation
• Shipping insurance: Not offered by Detrack; businesses deploying the platform must arrange their own coverage if required
• Software support hours: 24 hours a day, five days per week (24/5)
• Support channels: Support ticket system, phone, and live chat
• Callback scheduling: Available through the company's website, with a one business day response commitment
• Self-service resources: Help Center with articles, tutorials, how-to guides, and video content covering most common operational scenarios

Customer reviews of the platform consistently highlight the speed and quality of support responses as a distinguishing feature of the company. One reviewer noted that replies come "extremely fast and more with solutions." For larger operations on the Advanced or Enterprise plans, dedicated support resources are available for businesses managing high-volume fleets. Businesses on the PRO plan access the same support channels and the same response standards.

Does Detrack handle international shipments and customs formalities?

Detrack is designed for last-mile delivery management, specifically the segment of the supply chain that begins at a local depot, warehouse, or retail location and ends at the customer's door. The platform does not handle customs clearance, import or export documentation, duties, or taxes. Businesses using Detrack for cross-border shipments would need to arrange customs processing separately through a freight forwarder, customs broker, or international carrier operating in the origin and destination countries.

The platform's multilingual driver application and its active deployment across more than 60 countries reflect the diversity of its client base operating in different national markets, not cross-border shipping capabilities built into the software itself. A business in Malaysia running Detrack manages local deliveries in Malaysia, just as a business in France manages local deliveries in France, with each operating within its own regulatory environment. Detrack does not generate customs forms, calculate import duties, or produce trade compliance documentation of any kind.

• Cross-border shipping: Not a built-in feature of the platform; Detrack supports local and regional last-mile delivery, not international transit between countries
• Customs clearance: Not handled by Detrack; businesses requiring customs services must engage a freight forwarder or licensed customs broker
• Duties and taxes: Not calculated or managed within the platform; these are the responsibility of the client business and its customers under applicable national regulations
• Prohibited items: Detrack imposes no restrictions of its own; any prohibited or restricted goods policies are set by the client business under its own national and local regulations
• DDP options: Not available; the platform has no delivered duty paid or trade compliance functionality

Detrack does not restrict which types of goods businesses may deliver through its platform. Compliance with local regulations governing the transport of restricted goods is entirely the responsibility of the business and its drivers. The platform's role is to manage the operational and tracking aspects of the delivery, not the regulatory or customs aspects of any individual shipment.

Understanding tracking statuses

When you track a parcel handled by a business using Detrack, the statuses visible in the tracking interface are generated by that business's deployment of the platform. Tracking numbers, also referred to as Delivery Order numbers or D.O. numbers, are created by the client business rather than by Detrack centrally, meaning the format varies depending on which business issued the shipment. These tracking numbers can also be looked up on third-party aggregator platforms including which index Detrack-powered shipments alongside those from other carriers and platforms.