DHLink tracking

What is DHLink?

DHLink is a cross-border logistics platform operating as the dedicated logistics division of DHgate Group, one of China's largest business-to-business cross-border e-commerce marketplaces. Known in Chinese as 驼飞侠, DHLink was established in 2014 to serve as the logistics infrastructure backbone for DHgate's growing seller and buyer base. The platform aggregates the capacities of dozens of Chinese and international logistics providers under a single interface, positioning itself as a one-stop logistics solution rather than a standalone carrier. DHLink serves merchants on DHgate, on MyyShop , a social commerce software platform launched by DHgate in 2020, and external merchants requiring cross-border logistics solutions outside the DHgate marketplace.

The origins of DHLink trace back to the broader story of DHgate Group. DHgate was founded in August 2004 by Diane Wang, a former Microsoft China marketing executive and Cisco Systems country marketing director who had previously co-founded Joyo.com, an online book and video retailer later acquired by Amazon in 2004. DHgate launched officially in 2005, drew venture capital from 2006 onward, and by 2008 had ranked 7th on the Deloitte Technology Fast 50 for the Asia Pacific region. By 2009, the platform had reached 1 million registered buyers. As DHgate grew through the 2010s to serve some 59.6 million global buyers from 225 countries and over 2.54 million Chinese sellers, the need for a dedicated logistics division became clear, and DHLink was created in 2014 to fill that role.

Through the years following its launch, DHLink expanded its overseas warehouse network and logistics route coverage, and signed a series of strategic partnerships to strengthen its position in key markets. In July 2021, DHgate and DHLink integrated Agility's Shipa Freight platform into DHLink as a private-label shipping option for DHgate suppliers and buyers. In November 2022, DHLink announced a cooperation agreement with SHOPLINE Logistics to simplify cross-border logistics for independent e-commerce sellers. Four days after that, DHLink signed a service agreement with UniUni, a Canadian logistics provider, to extend last-mile delivery coverage throughout Canada for DHgate customers. These partnerships reflect DHLink's approach of building out regional coverage through specialized local operators rather than maintaining its own last-mile fleets.

• Founded: 2014, as the logistics division of DHgate Group
• Parent company: DHgate Group, founded in August 2004 by Diane Wang
• Headquarters: Beijing, China
• Chinese name: 驼飞侠
• Head of DHLink: Oliver Wan
• Geographic coverage: 223 countries and territories via more than 100 international logistics routes
• Overseas warehouses: More than 10 facilities located outside mainland China
• Key carrier partners: FedEx, UPS, China Post, 4PX, Sunyou, J&T Express, DPEX Worldwide, UniUni, and Shipa Freight
• Technology: Artificial intelligence, cloud computing, big data analytics, and Internet of Things systems for route optimization, tracking, and inventory management
• Customers served: DHgate sellers, MyyShop merchants, and external third-party merchants requiring cross-border logistics

DHLink's position in the cross-border logistics market is built on its integration with DHgate's commercial infrastructure. By operating within one of China's major B2B cross-border trading platforms, DHLink benefits from the aggregated shipment volumes generated by millions of active merchants, which support competitive pricing across multiple service tiers. The platform's use of artificial intelligence and big data tools supports route optimization, real-time tracking, and predictive logistics planning across its network of more than 100 logistics provider relationships. This combination of marketplace integration and multi-carrier aggregation gives DHLink a different operational profile from traditional freight forwarders, which typically rely on their own physical infrastructure rather than coordinating across a broad partner network.

Which countries does DHLink deliver to?

DHLink covers 223 countries and territories through a network of more than 100 international logistics corridors. The platform routes shipments from Chinese origins through to final delivery in the destination country, relying on a combination of DHLink's own coordination capabilities and a range of partnered carriers and local postal services. Coverage is particularly well-developed for high-volume e-commerce destinations in North America and Europe, where DHLink has built specific branded service lines rather than routing all shipments through generic channels.

In North America, DHLink ships to both the United States and Canada. For the US market DHLink operates the Smart US Line, a multimodal branded service covering general, electric, and special product categories. Canadian coverage was extended through a November 2022 service agreement with UniUni, a specialized Canadian logistics provider, giving DHgate customers access to localized delivery solutions across the country. For European markets, DHLink runs the Smart EU Line for the United Kingdom, France, Germany, Italy, and Spain in partnership with Sunyou. Standard shipping routes also serve the Czech Republic and other European destinations.

• North America: United States, served by the Smart US Line, and Canada, covered through the UniUni partnership
• Western Europe: United Kingdom, France, Germany, Italy, and Spain via the Smart EU Line, plus the Czech Republic and other markets via standard routes
• Asia-Pacific: Broad coverage across the region, including markets in Southeast Asia, East Asia, and Australasia
• Middle East and GCC: Gulf Cooperation Council countries and surrounding markets, expanded through the Agility and Shipa Freight partnership
• Latin America: Delivery across Central and South American markets, identified as a priority expansion target in the Agility partnership framework
• Africa: Coverage across African destinations, with further growth targeted through the Shipa Freight integration

The final delivery step in each destination country is carried out by a local partner carrier rather than DHLink directly. A parcel sent to the United States will typically be transferred to USPS, FedEx, or UPS for last-mile delivery. Shipments to Canada pass to UniUni. In European countries, parcels are handed over to local postal operators or courier networks depending on the specific country and route. Tracking information after the handover point may appear on the local carrier's platform, though DHLink aggregates updates where the downstream partner's systems support it.

What are the DHLink services and delivery times?

DHLink organizes its shipping products into two main categories. The first is FBD, Fulfillment by DHLink, direct-line shipping, divided into four service tiers covering the full range from time-sensitive express delivery to low-cost economy options. The second is warehousing and fulfillment, which includes domestic China fulfillment and a network of overseas warehouses that allow sellers to pre-position inventory closer to end customers in key destination markets.

The Express tier is DHLink's highest-speed direct-line service, built on partnerships with FedEx, UPS, 4PX, J&T Express, and DPEX Worldwide. It targets time-sensitive, bulky, or high-value items where slower options are not acceptable. Average shipping time under Express ranges from roughly 3 to 20 days depending on the destination and the specific carrier used for each route. Standard service offers a mid-tier option with transit times of 7 to 15 business days for Europe and 10 to 20 business days for North America. Simple and Economy tiers descend further in cost and speed, with Economy shipping potentially reaching 60 days for certain destinations where the lowest-cost routing is selected.

DHLink also operates two branded product lines for priority markets. The Smart US Line serves the American market through a multimodal approach covering general, electric, and special product categories, with an average transit time of 14 to 28 days. The Smart EU Line, run in partnership with Sunyou, covers the United Kingdom, France, Germany, Italy, and Spain, with delivery falling within the 7 to 15 business day window. China Post ePacket and EMS services round out the offering, used particularly for smaller, lower-value parcels that represent a large share of DHgate's marketplace order profile.

• Express (approximately 3 to 20 days): Premium direct-line service via FedEx, UPS, 4PX, J&T Express, and DPEX Worldwide, suited to time-sensitive or high-value shipments
• Standard (7 to 20 business days): Mid-tier direct-line option covering Europe in 7 to 15 business days and North America in 10 to 20 business days
• Simple: A direct-line service aimed at cost-conscious merchants needing straightforward international delivery without premium add-ons
• Economy (up to 60 days): The lowest-cost tier for non-urgent shipments where price takes priority over transit speed
• Smart US Line (14 to 28 days): Branded multimodal service for the United States, covering general, electric, and special product categories
• Smart EU Line (7 to 15 business days): Sunyou-powered service for the UK, France, Germany, Italy, and Spain, restricted to parcels under 2 kg and declared values below $150
• China Post ePacket and EMS: China Post-operated services for smaller parcels, widely used for lower-value DHgate marketplace orders
• FBD CN (China Fulfillment): Domestic fulfillment from DHLink's mainland China warehouses prior to international dispatch
• FBD Pre-Positioned Warehouses: Inventory stored at locations positioned closer to end customers, reducing last-mile transit time for high-volume sellers
• FBD Overseas Warehouses: More than 10 warehouses outside mainland China allowing sellers to fulfill orders at local delivery speeds in key destination markets

Customs clearance at the destination country is a variable that can extend delivery times across all service tiers. DHLink's time estimates do not account for delays caused by customs authority backlogs, incomplete documentation, or high-traffic periods such as major retail sales events, which can push actual delivery times beyond the published ranges for any given tier.

What are the DHLink rates and maximum dimensions accepted?

DHLink calculates shipping charges using a weight-based model standard to international parcel logistics. Each shipment's cost is determined by the greater of its actual physical weight and its volumetric weight. Volumetric weight is typically calculated by multiplying the package's length, width, and height in centimeters and dividing by a standard divisor, which results in a higher chargeable weight for parcels that are large relative to their actual mass. The service tier chosen determines the rate applied, with Express costing more per kilogram than Economy on the same route due to the difference in transit time and carrier quality.

Because DHLink functions as a multi-carrier aggregator, precise weight thresholds and maximum dimension limits for each route are set by the underlying carrier on that specific corridor rather than by a single universal DHLink rule. Express services using FedEx and UPS accommodate larger and heavier parcels. The Smart EU Line powered by Sunyou applies a hard weight limit of 2 kilograms per parcel, restricting that service to lighter items only. This same service caps the declared product value at $150 per order to remain within EU customs thresholds for low-value goods processed under IOSS rules.

• Pricing model: Based on the greater of actual weight and volumetric weight, with rates determined by service tier, route, and the carrier assigned
• Smart EU Line weight limit: Maximum of 2 kilograms per parcel
• Smart EU Line value limit: Maximum declared product value of $150 per order, aligned with EU low-value goods import thresholds under IOSS
• Smart EU Line packaging requirement: Only white-label (unbranded) packages accepted
• Smart EU Line merchant requirement: Sellers must hold a valid IOSS registration to use this service
• Express tier limits: Governed by the specifications of the partner carrier (FedEx, UPS, 4PX, J&T Express, or DPEX Worldwide) assigned to each route

Pricing for any given shipment reflects a combination of DHLink's aggregated network rates across its dozens of logistics service provider relationships. Because the cost calculation depends on origin, destination, weight, dimensions, and service tier together, the most accurate quote for a specific shipment is obtained directly through the DHLink platform's rate calculation interface. Merchants shipping high volumes through DHgate benefit from pricing built on the aggregated order volumes that DHLink's marketplace position generates across its carrier network.

What are the DHLink delivery options?

DHLink primarily delivers to the recipient's home address as specified at the time of purchase on DHgate or through the merchant's checkout process. Because DHLink operates as an upstream logistics aggregator rather than a direct last-mile carrier in most international markets, the final delivery step is handled by a local partner in the destination country. In the United States, last-mile delivery is carried out by USPS, FedEx, or UPS depending on the route and service tier selected. In Canada, the November 2022 service agreement with UniUni gives DHgate customers access to localized delivery solutions across the country. In European markets, delivery is managed by local postal operators or regional courier services in the destination country.

Tracking visibility through DHLink covers the shipment from the Chinese origin point through to customs clearance in the destination country. After handover to the local last-mile partner, further tracking updates may appear on that carrier's own tracking platform or may continue to be visible through DHLink's tracking number where the downstream partner's systems support it. Options such as delivery time slot selection, parcel locker access, or pickup-point alternatives depend on the capabilities of the specific last-mile partner in the destination country and are not standardized features available across the DHLink network universally.

• Primary delivery method: Home delivery to the recipient address provided at checkout
• United States last mile: Handled by USPS, FedEx, or UPS depending on service tier and route
• Canada last mile: Handled by UniUni under the November 2022 service agreement
• European markets: Delivered by local postal operators or regional courier networks in the destination country
• Proof of delivery: Typically provided by recipient signature or equivalent confirmation method from the local delivery partner
• Pickup and locker options: Dependent on the capabilities of the local last-mile carrier in each destination country
• Failed delivery handling: Managed according to the redelivery and collection policies of the local last-mile partner

What should I do if my DHLink parcel is lost or damaged?

DHLink allows senders and recipients to file a cargo claim within 30 days of the original shipping date. Claims submitted after this 30-day window may not be accepted for investigation. When submitting a claim, the claimant is required to provide the shipment's tracking number, also referred to as the AWB number, the recipient's full name, delivery address, and contact details, plus a detailed description of the package contents. DHLink targets a resolution window of 10 to 30 business days for claims, with the duration depending on case complexity and whether coordination with a downstream carrier partner is required to investigate the affected segment of the journey.

DHLink offers customer support through several channels. The platform can be reached by phone at +86 010-82028870. Support is also available through DHLink's WeChat Official Account, a standard communication channel for China-based platforms. For cases where a tracking number is not immediately available, DHLink's support team can still provide guidance on unresolved shipment issues. Given DHLink's role as a logistics aggregator, complex international claims may require investigation across both DHLink's records and those of the specific partner carrier that handled the affected segment.

• Claim window: Must be submitted within 30 days of the original shipping date
• Required information: Tracking number (AWB number), recipient full name, delivery address, contact details, and a detailed description of the package contents
• Resolution timeframe: 10 to 30 business days depending on case complexity and whether carrier partner investigation is required
• Phone support: +86 010-82028870
• WeChat support: Available through DHLink's WeChat Official Account

Does DHLink handle international shipments and customs formalities?

DHLink operates entirely in the cross-border logistics space, so customs compliance is central to every shipment the platform handles. DHLink manages export customs clearance from China on behalf of sellers, preparing the required documentation before each shipment departs. Import customs clearance in the destination country is coordinated either by DHLink or through the partner carrier responsible for the final delivery leg, depending on the route and service tier involved.

For shipments entering the European Union, the Smart EU Line places a specific compliance requirement on merchants. Sellers using this service must be registered for IOSS, the Import One-Stop Shop scheme introduced by the EU for low-value goods imported from outside the bloc. Under IOSS, sellers collect VAT at the point of sale for orders valued at or below $150, then provide their IOSS registration number to DHLink so the parcel can be processed as VAT-paid at the EU border. This results in faster customs processing compared to parcels that arrive without pre-paid VAT documentation. The Smart EU Line enforces a maximum declared product value of $150 per order, aligning with the EU threshold for this treatment. Only white-label packages are accepted on this service, which is a routing requirement of the Sunyou-operated line.

Through the July 2021 integration of Agility's Shipa Freight as a private-label option within the DHLink platform, DHLink customers gained access to digital freight-booking tools for managing cross-border shipments. The Agility partnership also opened pathways for DHLink to develop customs and last-mile solutions in Gulf Cooperation Council countries, Latin America, Africa, Asia-Pacific, Australasia, and Turkey. For all other markets, DHLink manages standard international customs documentation covering the full process from order placement through export clearance, international transport, import clearance in the destination country, and final local delivery.

• Export clearance: Handled by DHLink from China on behalf of sellers
• Import clearance: Coordinated by DHLink or by the partner carrier managing the final delivery leg
• Smart EU Line IOSS requirement: Merchants must hold a valid IOSS registration before using this service
• Smart EU Line declared value cap: Maximum of $150 per order, aligned with EU low-value goods import thresholds
• Smart EU Line packaging: Only white-label (unbranded) packages accepted
• Prohibited items: Governed by Chinese export regulations combined with the import rules and prohibited items lists of the destination country and the partner carrier involved

Understanding tracking statuses

When you track a DHLink shipment online, different statuses appear as the parcel moves through the logistics chain from the point of registration in China to final delivery in the destination country. DHLink tracking is accessible through the DHLink platform and is also supported by major third-party tracking aggregators including others. Tracking numbers follow a format of two letters followed by 13 digits, and the platform supports simultaneous tracking of up to 10 shipments at a time. The table below lists the main statuses you are likely to encounter and explains what each one means.