Dubaro tracking

What is Dubaro?

Dubaro is a German online retailer and system integrator operating under the legal entity Many Electronics GmbH, headquartered in Wittmund, Lower Saxony. The company's core activity is the sale of custom-configured gaming desktop PCs, assembled at its own facility and shipped directly to consumers. Customers configure a build through an online tool, selecting from CPUs, GPUs, RAM modules, storage drives, cooling systems, and cases within a matrix of verified compatible combinations. Once a configuration is finalized, technicians at the Wittmund site assemble and test the machine before it is dispatched as a complete, working system.

The corporate entity Many Electronics GmbH was incorporated in June 2006, registered at the Amtsgericht Aurich under HRB 206143. The practical development of the Dubaro concept is linked to approximately 2010, when founders Kai Janssen and Christoph Mario Lukaseder began selling PC hardware on eBay. Starting from an early base in Ratingen, the operation relocated to Wittmund, where an initial facility on Breslauer Straße was outgrown and replaced in 2021 with the current site at An der Feuerwehr 7, a larger premises consisting of three warehouse halls supporting the present production volume.

By the mid-2020s, the Wittmund site employed approximately 100 people and produced between 400 and 500 custom-built PCs per day. Growth continued through the acquisition of Memory PC GmbH in Zetel, a neighboring town, which added a second production facility of comparable size and roughly doubled the total workforce. On April 1, 2025, United Gamers Group GmbH assumed formal control of Many Electronics GmbH through a control and profit transfer agreement, establishing a holding structure that unites Dubaro with Memory PC GmbH, Silentware, and the HardwareDealz brand under one corporate umbrella.

• Legal entity: Many Electronics GmbH, registered at the Amtsgericht Aurich under HRB 206143
• Founded: GmbH incorporated June 2006, with eBay-based PC hardware sales beginning approximately 2010
• Headquarters: An der Feuerwehr 7, 26409 Wittmund, Lower Saxony, Germany
• Managing Directors: Kai Janssen (operations) and Christoph Mario Lukaseder (finance and marketing)
• Parent company: United Gamers Group GmbH, Wittmund, as of April 1, 2025
• Production capacity: Between 400 and 500 custom-built PCs assembled per day at the Wittmund facility
• Workforce: Approximately 100 employees at the Wittmund site before the Memory PC GmbH acquisition
• Sales channels: Company website, Amazon, and eBay
• Market position: One of the ten largest system integrators in the DACH region

Dubaro markets itself under the taglines "number one system integrator" and "Gaming PCs made in Germany," positioning domestic assembly as a quality differentiator against competitors shipping pre-built systems from overseas. The company partners with hardware suppliers including MSI, ASUS, Gigabyte, Corsair, Kingston, Thermaltake, and be quiet with components from these brands featured across its configurations. A co-branding arrangement with the HardwareDealz hardware publication produces curated PC builds targeted at buyers who follow third-party hardware reviews. The Mayor of Wittmund, Rolf Claußen, has publicly described the company's growth as a local success story, referencing "made in Wittmund" computers in favorable terms.

Which countries does Dubaro deliver to?

Germany is Dubaro's primary and dominant market. All assembly and logistics originate from the Wittmund facility in Lower Saxony, with a secondary production site in Zetel operating through the acquired Memory PC GmbH. Shipments to German addresses travel via DHL from these two facilities, reaching customers across all federal states. The company operates as a centralized, warehouse-direct model, with no physical retail stores, regional distribution hubs in other German cities, or third-party fulfillment partners identified in available sources.

The defined market footprint extends to the DACH region, covering Germany, Austria, and Switzerland. Austria shares European Union membership with Germany, meaning shipments cross the border without customs formalities and VAT is settled at the point of sale. Switzerland operates as a separate customs jurisdiction despite geographic proximity, and Swiss recipients receive shipments subject to local import procedures on delivery. A 2016 product review confirmed that Dubaro's two-year pickup-and-return warranty service applied to both Germany and Austria, documenting cross-border service to the Austrian market for at least a decade.

The historical registration of a French-language domain indicates some prior interest in reaching the French market though no confirmed active shipping service into France has been identified in available sources. No evidence of shipments to destinations outside the DACH region was found. All outbound logistics are managed from the Lower Saxony facilities, with no cross-border fulfillment centers in Austria or Switzerland identified in the information reviewed.

• Germany: Primary market with full domestic coverage via DHL from the Wittmund and Zetel facilities
• Austria: Confirmed shipping destination where EU single market rules apply and no customs formalities are required on delivery
• Switzerland: Confirmed shipping destination where Swiss import VAT and applicable duties apply on delivery
• France: Historical domain registration suggests prior market interest, though no confirmed active shipping service has been identified

What are the Dubaro services and delivery times?

The core service is the sale and delivery of custom-configured gaming desktop PCs. Customers begin from a base template and use the online configurator to modify components within a verified compatibility framework, choosing from CPUs, GPUs, RAM, storage drives, cooling solutions, and cases. Component brands represented in the catalog include MSI, ASUS, Gigabyte, Corsair, Kingston, Thermaltake, and be quiet covering the major hardware suppliers in the consumer PC market. Each completed order passes through an assembly and testing phase at the Wittmund facility before dispatch, arriving at the customer's address as a fully built system.

In approximately July 2025, Dubaro added configurable gaming laptops to its product range, extending beyond its desktop-only heritage. These configurations support Intel Core i7 and i9 or AMD Ryzen 7 and 9 processors paired with NVIDIA GeForce RTX graphics. Pre-configured desktop systems, curated HardwareDealz Edition builds, and component kits for self-assembly also form part of the broader catalog. Office and standard non-gaming desktop computers and notebooks round out the full product range, with products available through the company's own website as well as Amazon and eBay.

• Custom gaming desktop PCs: Configurable builds assembled and tested at Wittmund, the company's core product category since approximately 2010
• Pre-configured systems: Ready-made desktop builds for customers who prefer a fixed selection without custom configuration
• HardwareDealz Edition PCs: Co-branded configurations curated by the HardwareDealz hardware review brand
• Component kits: Parts sourced together for customers who prefer to assemble the system themselves
• Gaming laptops: Added approximately July 2025, configurable with Intel Core i7/i9 or AMD Ryzen 7/9 processors and NVIDIA GeForce RTX graphics
• Office and standard desktop PCs: Non-gaming computers and notebooks available alongside the gaming-focused range

Delivery timelines consist of two sequential phases. Pre-configured standard systems typically require approximately four to six business days for assembly and preparation at the Wittmund facility. Customized or heavily reconfigured orders require one to two additional days, with reported build times reaching seven to eight business days for complex configurations. Orders paid by bank transfer require the payment to clear before production begins, adding one to two banking days to the overall timeline. Dubaro sends customers email notifications at each internal milestone throughout this process.

Once the assembled system is handed to DHL, transit within Germany adds a further three to six days based on customer forum reports. The combined order-to-delivery time for domestic German orders therefore typically falls within one to two weeks from the point of order confirmation. The fastest documented turnarounds involve orders placed early in the working week that ship within approximately four business days. No same-day or next-day delivery is offered, since every order must pass through a production phase before any shipment can take place.

What are the Dubaro rates and maximum dimensions accepted?

Dubaro calculates shipping charges based on the total order value rather than the weight or physical dimensions of the parcel. The cost structure uses a sliding scale tied to the purchase amount, with a reduced rate available to customers who pay by bank transfer, known as Vorkasse. The discount for choosing bank transfer over alternative methods such as Klarna or Amazon Pay ranges from approximately $5 to $21, depending on which value tier applies to the order. This structure creates a financial incentive for customers to use prepayment, which also allows production to begin without waiting for a payment verification period.

No maximum weight or dimensional limits are published in available sources. In practice, the product category constrains package sizes naturally, as desktop PCs typically weigh between eight and twenty kilograms and their dimensions are determined by the PC case selected during configuration. Financing through monthly installment payments is offered as an alternative to full upfront payment, allowing customers to spread the cost of a purchase. No flat-rate shipping option or free-shipping threshold was identified in the information reviewed.

• Pricing basis: Total order value, not parcel weight or dimensions
• Reduced rate: Available for orders paid by bank transfer (Vorkasse) in advance
• Discount range: Approximately $5 to $21 below the standard rate, depending on order value tier
• Alternative payment methods: Klarna and Amazon Pay, both subject to standard shipping rates
• Installment financing: Monthly payment plan available as an alternative to full upfront purchase
• Published weight or size limits: None identified in available sources

What are the Dubaro delivery options?

Dubaro ships all domestic German orders via DHL using the carrier's standard large parcel service. Delivery is made to the address provided at checkout, following DHL's normal home delivery procedure. No proprietary pickup network, branded collection points, or parcel lockers specific to Dubaro are part of the service. Customers who are not available at time of delivery can use DHL's own redirection tools to route the parcel to a DHL Packstation or partner collection point, as this is a function of DHL's general infrastructure rather than any arrangement specific to Dubaro.

At the point of handoff to DHL, Dubaro sends the customer an email containing the DHL tracking number. This notification follows three earlier email updates sent during the production phase, covering production start, completion of the build, and confirmation that the order is being passed to the carrier. No information on signature requirements, scheduled time-window delivery slots, or special handling arrangements for large parcels beyond DHL's standard procedures was identified in available sources.

• Carrier: DHL for all domestic German shipments
• Delivery method: Home delivery to the checkout address via DHL large parcel service
• DHL collection points: Accessible through DHL's own redirection tools if the recipient is absent at time of delivery
• Dispatch notification: Email from Dubaro with the DHL tracking number sent at point of handoff to carrier
• Production notifications: Three emails covering production start, build completion, and handoff to DHL

What should I do if my Dubaro parcel is lost or damaged?

Customer support is accessible by email during business hours, Monday to Friday from 9 a.m. to 4 p.m., from the Wittmund headquarters. No phone hotline details were identified in available sources. Since Dubaro ships via DHL, parcels that are lost or damaged in transit would involve DHL's carrier claims process alongside any direct support from Dubaro. The standard product warranty covers two years from purchase and operates on a pickup-and-return basis, with Dubaro arranging collection of a faulty system, carrying out the repair, and returning it to the customer. This warranty coverage is confirmed for Germany and Austria.

Customer reviews on Trustpilot and Trusted Shops document a range of post-sale experiences, with the majority describing smooth handling of support queries and a straightforward warranty process, while a subset of negative reviews raises concerns about repair quality and refund amounts. In one documented case, a system sent for repair in January 2025 was returned in February still exhibiting the original faults. Another customer described receiving a partial refund significantly below the purchase price, with product depreciation cited as the reason by Dubaro. Some customers also report slow or absent email replies during active disputes.

• Contact channel: Email during business hours, Monday to Friday from 9 a.m. to 4 p.m.
• Warranty period: Two years from purchase
• Warranty service type: Pickup-and-return covering collection, repair, and redelivery of the faulty system
• Warranty coverage area: Germany and Austria confirmed
• Customer review platforms: Trustpilot and Trusted Shops, both used by customers to document complaints and by Dubaro to post official responses
• Documented issues: Some customers report unresolved repairs on return, refunds reduced by depreciation, and slow email responses in dispute situations

Does Dubaro handle international shipments and customs formalities?

For shipments from Germany to Austria, no customs procedures apply. Both countries are European Union members operating within the same single market meaning goods cross the border freely without import declarations or additional duties. VAT applies at the point of sale and is included in the purchase price charged to the customer. Austria therefore functions as a straightforward cross-border destination from a logistics standpoint, with DHL handling final delivery under the same general procedures as domestic German shipments.

Switzerland presents different conditions. As a country outside the European Union, it is a separate customs jurisdiction, and parcels arriving from Germany are subject to Swiss import procedures at the border. Recipients in Switzerland typically pay Swiss import VAT and applicable duties on receipt of the goods, as these costs are not pre-arranged or covered by Dubaro. No Delivered Duty Paid service was identified in available sources, and no published list of prohibited or restricted items for international shipments was found in the information reviewed.

• Austria: No customs formalities; EU single market rules apply and VAT is included at the point of sale
• Switzerland: Separate customs jurisdiction; Swiss import VAT and applicable duties are payable by the recipient on delivery
• Delivered Duty Paid (DDP) service: Not identified in available sources
• Published prohibited items list: Not identified in available sources
• Other international destinations: No confirmed shipping beyond the DACH region identified in available sources

Understanding tracking statuses

Dubaro uses DHL as its shipping carrier, and all parcel tracking after dispatch is handled through DHL's standard tracking infrastructure. Before a parcel enters DHL's network, Dubaro sends customers email notifications at three internal milestones covering the production and dispatch process. Once the parcel is in DHL's possession, standard DHL tracking events apply. Customers can follow progress through DHL's own tracking portal, through a tracking function on Dubaro's website, or via third-party aggregator platforms including OrderTracker, both of which specifically index Dubaro shipments.

The statuses below cover both the internal notifications sent by Dubaro during the production and dispatch phase and the DHL tracking events that follow once the carrier has accepted the shipment. The tracking number supplied in Dubaro's dispatch email follows DHL's standard German domestic and international parcel format and can be entered into DHL's tracking system or a compatible third-party service for progress updates.