Easy Way tracking

What is Easy Way?

Easy Way is a Russian e-commerce logistics carrier operating as a dedicated sub-brand of ПЭК, known in English as First Expedition Company or PEK. The sub-brand was built specifically to serve the domestic online retail market offering end-to-end parcel delivery from online merchants to end consumers across Russia. Its core target audience is online stores and small-to-medium-sized merchants who need a single provider capable of managing first-mile pickup, trunk transport between cities, and final door-to-door delivery to the buyer's address, all through one logistics contract.

The parent company, PEK, was founded in 2001 and spent its first years building one of Russia's largest less-than-truckload freight networks for intercity commercial cargo. As domestic e-commerce expanded significantly through the 2010s, PEK made a strategic decision to enter the parcel and last-mile delivery segment without rebranding the parent company. The EASYWAY consumer identity was developed by Moscow-based branding agency Depot WPF, with the agency's case study for the project published in October 2018, marking the point when the sub-brand was either introduced or substantially redesigned for the market.

• Date of creation: Parent company PEK founded in 2001; EASYWAY sub-brand launched or rebranded circa 2018
• Headquarters: Moscow, Russia
• Parent company: ПЭК, Первая Экспедиционная Компания (First Expedition Company / PEK)
• Branding: EASYWAY identity designed by Depot WPF agency, Moscow
• Fleet: 1,000 delivery vehicles
• Branch offices: 200 locations distributed across Russia
• Partner pickup points: 1,350 locations across the country
• Workforce: Approximately 7,000 staff
• Domestic coverage: Approximately 100,000 settlements across Russia

Easy Way's position in the Russian market is shaped by the infrastructure it inherited from PEK rather than built from scratch. The 200 branch offices, 1,000-vehicle fleet and warehouse hubs anchored in Moscow and Saint Petersburg gave the sub-brand immediate operational scale from day one, an advantage that startups entering the same segment cannot replicate. The company also equips merchants with API integration for their storefronts, a personal account portal for shipment management, cash-on-delivery payment processing, and an embedded rate calculator, making it a relatively self-contained solution for e-commerce order fulfillment.

Which countries does Easy Way deliver to?

Easy Way's domestic coverage spans approximately 100,000 settlements across Russia, which is the carrier's defining capability and its primary differentiator from competitors with narrower networks. This reach extends well beyond major urban centers to smaller towns and regional communities that many courier services do not serve, a direct consequence of PEK's two decades of intercity freight operations across Russia's eleven time zones. The 200 branch offices distributed across Russian cities function as regional sorting and distribution hubs, while 1,350 partner pickup points offer an alternative reception channel, particularly in densely populated urban areas.

On the international side, Easy Way operates shipping corridors connecting Russia to Kazakhstan, European countries, and China. The Kazakhstan and China corridors reflect PEK's established freight history, given Russia's substantial commercial flows with both. The China corridor is particularly relevant to the Russian e-commerce market given the volume of cross-border imports from Chinese retail platforms. European corridors extend the network westward, though the depth and scheduling regularity of these international routes are not fully detailed in publicly available documentation.

• Russia: Approximately 100,000 settlements including major cities, regional centers, and smaller towns across all eleven time zones
• Kazakhstan: Cross-border service connecting Russia with its southern neighbor, consistent with PEK's established freight routes
• China: International corridor handling shipments on the Russia-China route, relevant to cross-border e-commerce imports
• Europe: Service to European countries, extending the network westward for cross-border shipping needs

The main warehouse and fulfillment hubs are concentrated in Moscow and Saint Petersburg, with additional warehouse presence in at least 15 other major Russian cities. International shipments draw on PEK's freight forwarding capabilities, which were originally built for commercial cargo rather than individual consumer parcels. As a result, the international service is likely better suited to larger cross-border shipments than to small individual packages, though the company does not formally separate its international product by shipment size in any publicly available materials.

What are the Easy Way services and delivery times?

Easy Way's primary service is door-to-door delivery across Russia, where couriers collect parcels from the merchant at origin and bring them to the recipient's home address. A notable feature included in the base service is delivery to any floor of the building at no additional charge, which is a practical consideration in Russia's large multi-story apartment building stock. Goods inspection upon receipt is also included as standard, allowing recipients to examine parcel contents before formally signing off and accepting the delivery.

• Door-to-door delivery: End-to-end courier service from merchant pickup to the recipient's home address, including delivery to any floor
• Goods inspection upon receipt: Recipients may inspect parcel contents at the point of delivery before acceptance, included in the base service
• Cash on delivery (COD): Payment collection on behalf of the merchant at the moment of delivery, with funds remitted back to the seller through integrated payment systems
• API integration: Direct connection between the merchant's storefront and Easy Way's logistics platform, enabling automated order injection, label generation, and status updates
• Personal account portal: Shipment management, tracking visibility, and reporting tools for merchant users
• Trunk and intercity transportation: Movement of cargo between Russian cities, drawing on PEK's freight network for inventory redistribution between regional warehouses
• International freight: Cross-border shipping to Kazakhstan, European countries, and China
• SMS and push notifications: Automated delivery status updates sent to recipients' phones without requiring manual tracking checks

Delivery times across Russia vary considerably depending on origin and destination. For major city pairs such as Moscow to Saint Petersburg or Moscow to Yekaterinburg, transit times consistent with Russian e-commerce market norms fall in the range of 1 to 3 business days. For smaller or more remote settlements, delivery windows extend further, which is standard for any carrier covering Russia's geographic expanse. The overall range cited for Easy Way shipments is 3 to 24 days, reflecting the broad spread of destinations served from urban centers to distant regional communities.

The company does not publicly describe a next-day or same-day delivery product, and weekend delivery capability is not documented in available materials. For recipients waiting for a parcel, SMS notifications and push notifications through the official mobile application, available on both Android and iOS, push status updates to the recipient's phone as the shipment moves through the network, reducing the need to manually check tracking at each stage.

What are the Easy Way rates and maximum dimensions accepted?

Easy Way uses a weight- and distance-based pricing model, which is standard practice among Russian domestic carriers. The cost of a shipment is calculated according to the origin city, destination city, parcel weight, and dimensions. A rate calculator is embedded on the company website, allowing merchants and senders to generate cost estimates before committing to a shipment. Rates per kilogram vary by route, with longer distances and more remote destinations commanding higher rates.

Cash-on-delivery transactions carry an additional fee on top of the base shipping rate, covering the carrier's service of collecting payment from the recipient at the door and remitting those funds to the merchant. Multiple payment systems are integrated to accommodate the various ways recipients may prefer to pay at delivery. This COD fee structure is separate from transport costs and should be factored into the total cost of using the service for merchants who sell on a pay-on-delivery basis.

• Pricing model: Weight- and distance-based, calculated by origin city, destination city, parcel weight, and dimensions
• Rate calculator: Embedded on the company website for self-service cost estimation before dispatch
• Cash-on-delivery surcharge: An additional fee applies on top of the base shipping rate for COD transactions
• Maximum weight and dimensions: Not publicly documented for the EASYWAY e-commerce product; the parent PEK infrastructure handles heavier and bulkier freight than a typical parcel courier, but specific limits for the e-commerce sub-brand are not specified in any public source reviewed

The absence of published maximum weight and dimension limits is a notable gap in publicly available documentation. Given that PEK was originally built around less-than-truckload freight, the underlying infrastructure is capable of handling shipments considerably heavier and bulkier than what a typical parcel carrier accepts. Whether those capabilities extend to the EASYWAY e-commerce product under the same conditions, or whether different limits apply, is not specified and would need to be confirmed directly with the carrier before shipping oversized or overweight items.

What are the Easy Way delivery options?

Recipients of Easy Way shipments have two primary options for receiving their parcels. The first is home delivery to the address provided by the merchant at the time of dispatch, with the courier bringing the parcel to the door and to any floor of the building without additional charge. The second option is collection from one of 1,350 partner pickup points distributed across Russia, providing an alternative for recipients who are not available at home during courier delivery windows.

• Home delivery: Door-to-door delivery to the recipient's registered address, including delivery to any floor at no additional cost
• Partner pickup points: 1,350 locations across Russia where recipients can collect their parcels at a time that suits them
• Goods inspection before acceptance: Recipients may inspect parcel contents before formally accepting the delivery, applicable to both home delivery and cash-on-delivery transactions
• SMS notifications: Free status update messages sent automatically to the recipient's phone number as the shipment progresses
• Mobile app tracking: Android and iOS application with push notification support for monitoring shipment status

The inspection-before-acceptance policy is explicitly part of the base service rather than a premium option. This is particularly relevant for cash-on-delivery transactions, where the recipient pays at the point of handover and has a clear interest in verifying that the parcel contents match the order before payment is made. The policy applies to home delivery scenarios and reduces the friction involved in returns or disputes arising from damaged goods.

Details about delivery time slot selection, parcel redirection after dispatch, and parcel locker or machine options are not documented in any publicly available materials reviewed. What procedure applies when nobody is home at the time of delivery, whether the courier attempts redelivery on another day or routes the parcel to a nearby pickup point, is also not described in the company's public-facing documentation, and would need to be confirmed with customer support for recipients planning their availability.

What should I do if my Easy Way parcel is lost or damaged?

Easy Way provides a dedicated section on its website for filing complaints related to lost or damaged shipments. Customer support is reachable by phone during standard Moscow office hours from Monday to Friday between 10:00 and 18:00. Two phone numbers are available, a direct Moscow line and a toll-free number accessible from anywhere in Russia. The website includes a complaint intake form specifically for parcel issues, suggesting a formalized process for registering claims exists at the intake stage.

• Phone support (Moscow): +7 (495) 640-01-02, available Monday to Friday, 10:00 to 18:00 Moscow time
• Toll-free number: 8 (800) 301-15-23, accessible from anywhere in Russia at no charge to the caller
• Online complaint form: Available through the company website for filing claims about lost or damaged parcels
• Weekend support: Not available; the company is closed on Saturdays and Sundays

User reviews collected from Russian consumer platforms paint a consistently negative picture of the claims resolution process in practice. On the iRecommend platform, the carrier holds an average score of 1.4 out of 5 based on user reviews. The Moscow listing on Yell Russia averages 1.0 out of 5. Recurring complaints across these platforms describe cargo going missing with no resolution, staff at different points in the process providing contradictory information, and resolution timelines stretching to weeks or months without a concrete outcome. Multiple reviewers on Zoon describe lost cargo valued at tens of thousands of rubles with no response from management.

Specific claim filing deadlines, required documentation, and the formal compensation policy are not detailed in any publicly available source reviewed. Given the gap between the formal intake process suggested by the website and the outcomes described by reviewers, anyone filing a claim for a lost or damaged parcel should document all communication in writing from the outset and follow up regularly to maintain a clear record of the process and any commitments made by the carrier.

Does Easy Way handle international shipments and customs formalities?

Easy Way operates international shipping on corridors connecting Russia to Kazakhstan, European countries, and China. These routes reflect PEK's background in commercial freight forwarding rather than in consumer parcel delivery, and the international service appears to be a natural extension of that freight capability into cross-border trade. The China corridor is particularly aligned with the substantial volume of cross-border e-commerce between Russia and Chinese retail platforms, while the Kazakhstan route connects Russia with one of its primary commercial neighbors in the post-Soviet region.

The international service draws on PEK's freight forwarding infrastructure, which was originally built for commercial cargo moving between businesses rather than individual consumer parcels. As a result, the international product is likely better suited to bulk or larger cross-border shipments than to small individual packages. Specific details about customs clearance procedures, delivered duty paid options, prohibited items lists, required customs documentation, and who bears responsibility for import duties and taxes are not described in any publicly available documentation reviewed.

• International corridors: Russia to and from Kazakhstan, European countries, and China
• Infrastructure basis: PEK's existing freight forwarding network, originally built for commercial cargo between businesses
• Customs documentation: Not publicly detailed; standard Russian customs rules apply, including value thresholds above which recipients are liable for import duties
• Duty responsibility: Not specified in public-facing materials; under Russian customs law, recipients generally bear liability for duties above applicable thresholds

Cross-border shipments into Russia are subject to customs declaration requirements, and above certain value thresholds set by Russian customs authority, recipients are responsible for paying import duties. These requirements apply regardless of which carrier is used. Whether Easy Way handles customs clearance on behalf of shippers, acts as a customs broker, or transfers the customs obligation entirely to the recipient is not described in publicly available materials. Shippers using Easy Way for international routes should confirm the full customs handling process directly with the carrier before dispatching goods.

Understanding tracking statuses

When tracking an Easy Way parcel, status updates appear as the shipment moves through the carrier network. These updates can be checked through the tracking section of the company website, through the official mobile application available on Android and iOS, or through third-party parcel tracking aggregators that integrate with the Easy Way system, including platforms such as GdePostylka, OrderTracker, and ParcelPlus. Status notifications are also pushed automatically to the recipient's phone via the free SMS notification service, removing the need to actively check a tracking page after each stage.

The tracking number is printed on the parcel label at dispatch and must be entered into the tracking field on the company tracking page or on one of the compatible third-party platforms to retrieve status information. Easy Way's internal system generates status events as the parcel moves through its branch network, and these events are reflected across integrated aggregator platforms. The statuses documented through third-party tracking integrators are listed below, along with their meanings for recipients following a shipment in transit.