ECMS tracking

What is ECMS?

ECMS Express, also marketed as ECMSGlobal and known in Chinese as 易客满国际物流, is a technology-driven international courier and logistics company headquartered in Tianjin, China, with an additional operational base in Hong Kong. Founded in 2013 as a separate business unit within the Apex Logistics Group, one of the world's leading freight forwarding companies, ECMS was created specifically to address the growing demand for cross-border business-to-consumer parcel delivery at a time when e-commerce growth was outpacing the capacity of traditional postal and courier networks to serve it at competitive price points.

The company was established by Yang Cao, who had previously built Apex Logistics Inc. into a globally recognized freight forwarding business, ranked as the number one forwarder in China and 25th worldwide. Cao founded ECMS to serve the underserved market for affordable international parcel delivery, focusing initially on routes connecting China with major consumer markets in North America, Europe, and the Asia-Pacific. ECMS grew quickly from its founding, becoming an Amazon carrier partner in 2014, forming a partnership with Shopee and opening offices in the Netherlands and South Korea in 2015, and establishing Japan and Hong Kong offices in 2016 before adding a United Kingdom office in 2017.

• Founded: 2013, as a separate business unit within the Apex Logistics Group
• Founder: Yang Cao, previously founder and builder of Apex Logistics Inc.
• Parent company: Apex Logistics Group, ranked the number one freight forwarder in China and 25th worldwide
• Headquarters: Tianjin, China, with an operational base in Hong Kong
• US entity: ECMS Express, Inc., registered in City of Industry, California
• Annual parcel volume: Approximately 10 million parcels per year
• Global warehouses: 11 regional warehouses across key international markets
• Notable clients and partners: Amazon, Farfetch, Shopbop, Shopee, and six major Chinese e-commerce platforms

ECMS describes its corporate mission as making cross-border logistics simpler, and positions itself primarily as a carrier for e-commerce retailers and marketplaces seeking to reach international consumers. The company is integrated with ShipStation and ShipEngine and maintains a dedicated application in the Shopify App Store, officially launched in April 2022. ECMS markets its Asia-Pacific shipping rates as being at least 40% less expensive than comparable international carriers, with a particular focus on US-to-Asia-Pacific routes where cost competitiveness is central to its commercial positioning.

Which countries does ECMS deliver to?

ECMS Express operates across more than 40 major markets worldwide, with its service network built around the cross-border trade lanes connecting Asia, North America, Europe, and the Middle East. The company's geographic footprint reflects its origins as a carrier designed for cross-border e-commerce, with particular concentration on routes linking mainland China, Hong Kong, and the broader Asia-Pacific region with consumer markets in the United States and Europe. Distribution and logistics centers are specifically located in Seoul, Tokyo, Hong Kong, Tianjin, Shanghai, Beijing, Guangzhou, Los Angeles, Chicago, New York, and Amsterdam.

In the Asia-Pacific region, ECMS has direct operations supported by a network of distribution centers across the region's main shipping hubs. In North America, the company operates distribution centers in Los Angeles, Chicago, and New York, covering the primary parcel import gateways on both US coasts and the Midwest. In Europe, ECMS has established offices and infrastructure in the United Kingdom and in Amsterdam, the Netherlands, with the Amsterdam facility serving as a distribution point for broader Western European delivery coverage.

• Asia-Pacific: Mainland China, Hong Kong, Taiwan, Japan, South Korea, Singapore, Malaysia, Thailand Indonesia, Philippines, Vietnam, and Australia
• North America: United States, with distribution centers in Los Angeles, Chicago, and New York
• Europe: United Kingdom and Netherlands, with delivery coverage extending across Western Europe
• Middle East: Covered as part of the broader global delivery network
• Total markets served: More than 40 major markets across Asia, Europe, the Americas, and the Middle East

In the United Kingdom, ECMS parcels are collected by the carrier Evri before being forwarded through the ECMS international network. This arrangement means that UK senders using ECMS do not need to drop off shipments at an ECMS facility directly. ECMS also operates an international partnership network for last-mile delivery in markets where it does not maintain its own final-mile infrastructure, with local carriers handling the final delivery stage in those destinations.

What are the ECMS services and delivery times?

ECMS offers a range of international logistics services organized around the requirements of cross-border e-commerce businesses. The company's core product is international air express, providing end-to-end parcel delivery using air freight for cross-border business-to-consumer shipments. Beyond this core service, ECMS operates international freight forwarding for larger shipment volumes, overseas warehousing and fulfillment at key locations including a Tokyo facility near Narita Airport, and contract logistics for businesses requiring a fully integrated supply chain arrangement covering their entire delivery and warehousing operation.

Overseas warehousing facilities provide picking, packing, shipping, and temporary sorting services with a 24-hour turnaround capability. The company's technology integrations connect directly to platforms including Shopify, Amazon, and eBay for automated order import and one-click label generation, reducing the manual steps required for high-volume e-commerce shippers. For UK senders, two specific service tiers are available through the Interparcel platform, both relying on Evri for the initial UK collection leg before the shipment enters the ECMS international network.

• International Air Express: End-to-end air-freight-based parcel delivery, the flagship product for cross-border B2C shipments
• International Freight Forwarding: Sea or land freight for larger volumes, suited for B2B or bulk e-commerce replenishment flows
• Overseas Warehousing and Fulfillment: Picking, packing, shipping, and sorting at facilities including a Tokyo location near Narita Airport, with 24-hour turnaround capability
• Contract Logistics: Customized arrangements covering the complete delivery and warehousing operation for businesses requiring integrated supply chain management
• Technology Integrations: Platform connections for Shopify, Amazon, and eBay, with automated order import and one-click label generation
• ECMS Standard (UK): Collection from the sender's address via Evri, forwarded through the ECMS network, with transit approximately 5 to 16 working days to Asia-Pacific destinations
• ECMS Standard Drop Off (UK): Drop-off at one of approximately 7,000 Evri ParcelShops across the UK, with transit approximately 5 to 16 working days
• Last-Mile Delivery: Managed through ECMS's own network and local delivery partners, with real-time tracking and SMS delivery alerts provided to recipients

Delivery times vary by origin, destination, and service tier. For shipments originating in Japan, delivery to China takes 3 to 7 business days, while shipments to Hong Kong, Taiwan, and South Korea take 2 to 5 business days, and deliveries to Singapore, Thailand and Malaysia take 3 to 6 business days. For general cross-border international shipments, ECMS cites a standard benchmark of 6 to 7 business days. Shipments from Asia to North America or Europe typically fall within a 5 to 15 business day window depending on the service level selected and the specific origin-destination pairing.

Actual delivery times are affected by several factors including customs clearance processing time, the remoteness of the delivery address, and seasonal demand peaks. ECMS charges no additional fuel surcharges on its standard services, which means the quoted transit benchmark applies without the variable fuel-surcharge adjustments that typically add cost and unpredictability at most other international carriers.

What are the ECMS rates and maximum dimensions accepted?

ECMS calculates shipping fees based on package weight and dimensions and the origin-destination pairing. The company promotes the absence of fuel surcharges as a differentiator relative to most international courier companies, where fuel surcharges typically add a significant percentage on top of the base rate. For US-to-Asia-Pacific routes specifically, ECMS markets its pricing as at least 40% less expensive than comparable services at larger global carriers. Final pricing may involve reweighing at the point of shipment, particularly for packages where dimensional weight differs from actual weight.

• Maximum weight: 30 kg per package
• Maximum combined dimensions: Length, width, and height combined must not exceed 1.7 meters total
• Maximum single dimension: The longest single side of the package must not exceed 1.6 meters
• Fuel surcharges: None charged by ECMS on standard services, a stated competitive differentiator versus most international carriers
• Pricing basis: Calculated by actual or dimensional weight and the specific origin-destination pairing

For UK-origin shipments using the ECMS Standard Drop Off service via Interparcel, sample rates start from approximately $12 to China, $13 to Singapore, $14 to Malaysia, $15 to South Korea and Taiwan, $17 to Thailand $21 to Indonesia, $22 to Hong Kong, $24 to Australia, $27 to Japan, and $32 to the Philippines. These figures represent the lower end of the pricing range for this specific service combining Evri collection with ECMS international routing. For US-origin shipments, a Service and Rate Guide with current rates by destination and weight band is published on the ECMS website.

What are the ECMS delivery options?

ECMS Express operates primarily as a door-to-door delivery service, bringing parcels directly to the recipient's address at the final destination. In markets where last-mile delivery is handled by local partner networks, the final stage of delivery may be carried out by a regional courier rather than ECMS personnel directly. In the United Kingdom, senders have two options at the point of dispatch. They can arrange collection from their address via Evri, or they can drop off their parcel at one of approximately 7,000 Evri ParcelShops located across the country.

• Door-to-door delivery: Standard delivery to the recipient's address across all covered markets
• Collection service (UK): Evri collects from the sender's address and forwards to the ECMS international network
• Drop-off option (UK): Approximately 7,000 Evri ParcelShops available as drop-off points for UK senders
• Real-time tracking: Tracking updates available from dispatch through to final delivery
• SMS delivery alerts: Provided to recipients in markets where the service is available
• Re-delivery: If a first delivery attempt fails, the courier will typically reattempt delivery on a subsequent occasion
• Returns: Packages that cannot be delivered after multiple attempts may be returned to the original sender

The recipient's email address is required at the time of booking for delivery coordination and customs clearance notification purposes. Duties and taxes are the responsibility of the recipient in most markets, and ECMS collects these charges on behalf of customs authorities before releasing a parcel for final delivery. If a recipient declines to pay applicable duties and taxes, the costs may revert to the original sender.

What should I do if my ECMS parcel is lost or damaged?

When an ECMS shipment fails to reach its destination or arrives in a damaged condition, the company has a claims process for investigating and compensating senders where the issue is confirmed. ECMS investigates tracked packages that do not arrive and provides refunds in most cases following completion of the claims process. For UK shipments handled through the Interparcel platform, all parcels include $15 in free transit coverage, with the option to purchase additional coverage up to $1,000 at the time of booking.

• Standard transit cover (UK via Interparcel): $15 in free transit coverage included with all shipments as standard
• Additional coverage (UK via Interparcel): Up to $1,000 in extra transit coverage purchasable at the time of booking
• Claims eligibility: ECMS investigates all tracked packages that fail to arrive and provides compensation in most confirmed cases after the claims process is completed
• Claim exclusions: Claims may be declined if the issue was caused by an incorrect delivery address, a missing return address, or inadequate packaging by the sender
• US customer service hours: Phone support available Monday through Friday, 9:00 AM to 6:00 PM
• BBB accreditation: ECMS Express Inc. is not accredited by the Better Business Bureau; complaints can be filed through the BBB if direct resolution is unsuccessful

ECMS can be contacted by phone or through customer service email channels, with US-based support available during standard business hours from Monday through Friday. For shipments originating in Japan, inquiries can be submitted through a dedicated Japan customer service contact page. Documented consumer complaints in the United States have included reports of lost packages, inaccurate delivery attempt scans, packages delivered to incorrect states, and difficulty reaching customer service. Senders unable to resolve claims directly with ECMS have the option of filing a complaint with the Better Business Bureau.

Does ECMS handle international shipments and customs formalities?

ECMS Express specializes in cross-border shipping and has developed a proprietary customs management system to support clearance in destination countries. The company uses its intelligent logistics platform to manage customs documentation across its network, stating that this reduces processing delays on international routes. ECMS maintains local teams with regional compliance expertise in its key markets, providing country-specific knowledge designed to limit delays caused by customs documentation issues at the border.

For international shipments, a completed commercial invoice is required. The recipient's email address must also be provided at the time of booking for customs clearance notification purposes. In most markets, duties and taxes are the responsibility of the recipient, and ECMS collects these charges on behalf of customs authorities before a parcel can be released for final delivery. If the recipient declines to pay applicable duties and taxes, the costs may revert to the original sender.

• Required documentation: Completed commercial invoice for all international shipments; recipient email address required at booking for customs notification
• Duties and taxes: Responsibility of the recipient in most markets; ECMS collects these charges before releasing the parcel for final delivery
• General prohibited items: Aerosols, cash, perishables, and certain lithium battery products; specific restrictions vary by destination country
• China import prohibitions: Arms and imitation arms, ammunition, explosives, live animals (with some exceptions), and certain food products including meat, milk, and egg products
• Shipment holds and cancellations: Shipments may be delayed or cancelled if goods appear on the destination country's prohibited items list or if required customs documentation is not submitted on time

ECMS's international network covers more than 40 major markets across Asia, Europe, the Americas, and the Middle East. The company publishes official prohibited and restricted items documentation on its website, with country-specific detail on goods that cannot be accepted for shipment into particular destinations. Senders are advised to consult these documents before booking, as shipments containing prohibited items may be confiscated, returned, or cancelled without compensation depending on the destination country's enforcement procedures.

Understanding tracking statuses

When tracking an ECMS parcel, different statuses appear as the shipment moves through the logistics network from origin to destination. Tracking is available directly on the ECMS website by entering the tracking number, with no account or login required. Third-party platforms that also support ECMS tracking numbers include and several others, giving recipients multiple options for monitoring their shipment independently of the carrier's own tools.

ECMS tracking numbers are 16-character alphanumeric codes that follow one of two documented formats. The first format uses 5 letters followed by 11 digits, for example ECADE00123456789 or ESNRT53001215656. The second format uses 7 letters followed by 9 digits, for example APECHUS203447947. Senders should verify that the tracking number provided by the merchant matches one of these two formats before attempting to track a shipment on the ECMS platform or a third-party tracking service.