Econt tracking

What is Econt?

Econt is the largest logistics and courier company in Bulgaria, holding an estimated 40% share of all domestic shipments and approximately 85% of the country's e-commerce logistics market. Founded on July 13, 1993, as Econt Trans Ltd. by Nikolay Sabev and two business partners from Karlovo and Varna, the company began as a freight forwarder offering groupage shipments to destinations across Europe, the United States, China, and Russia. Its initial offices were established in six Bulgarian cities, namely Ruse, Sofia, Varna, Pleven, Burgas, and Plovdiv.

Over the following years, Econt expanded steadily into courier operations. In 1997, it obtained a courier license, and by 2000 it had launched parcel delivery services under the Econt Express brand initially relying on railway-based transport before shifting to road-based courier operations as its domestic network grew. A defining moment came in 2007, when the company was granted a universal postal service license, a government-issued authorization obligating Econt to provide postal coverage across all of Bulgarian territory. This placed the company on par with a national postal operator in terms of territorial obligations and service reach.

In 2008, founder Nikolay Sabev reorganized the company's growth model, replacing a franchise structure with a commercial partnership program that proved effective in scaling the office network rapidly across Bulgaria. By 2019, the company had matured into a platform well beyond pure courier work, prompting a full corporate rebrand. Lora Sabeva became CEO, the name was shortened from Econt Express to simply Econt, and the focus expanded to encompass logistics, e-commerce technology, and financial services. In 2022, the company launched the Ecoints digital wallet as a branded product, reinforcing this broader positioning as a logistics and fintech platform rather than a traditional carrier.

• Founded: July 13, 1993, as Econt Trans Ltd. in Bulgaria; courier operations launched in 2000 under the Econt Express brand
• Headquarters: Plovdiv, Bulgaria
• Universal postal license: Granted in 2007, authorizing Econt to deliver universal postal service across all Bulgarian territory
• Market share: Approximately 40% of all domestic Bulgarian shipments and approximately 85% of the Bulgarian e-commerce logistics sector
• Office network: More than 550 Econt offices across Bulgaria, Greece, and Romania
• Locker network: More than 600 Econtomat automated parcel lockers installed across Bulgaria
• Partner pickup points: More than 200 partner-operated pickup locations integrated into the Econt network
• CEO: Lora Sabeva, appointed at the time of the 2019 rebranding
• Ownership: Private company with no publicly disclosed parent group

Econt's position in Bulgarian logistics rests on the breadth of its physical infrastructure as much as its service range. The company combines a dense network of staffed offices, automated lockers, and partner pickup points with digital tools including a mobile application and e-commerce platform integrations for Shopify, Magento, and CloudCart. The Ecoints wallet adds a financial services dimension, allowing merchants to receive cash-on-delivery proceeds instantly without visiting an office, which deepens Econt's integration into the Bulgarian e-commerce supply chain well beyond what a standard carrier would provide.

Which countries does Econt deliver to?

Econt's primary service territory is Bulgaria, where it operates the densest logistics and courier network in the country. The network reaches virtually every city, town, and significant settlement across Bulgarian territory through a combination of more than 550 staffed offices and more than 600 Econtomat automated lockers placed in shopping centers, residential complexes, and transport hubs. This coverage is backed by Econt's universal postal license, which obligates the company to maintain postal service across the entire country regardless of how remote or thinly populated a given area may be.

Beyond Bulgaria, Econt has established direct operational presence in two neighboring countries. Greece and Romania are the primary international markets where Econt maintains its own offices and courier infrastructure, and the company treats this tri-country zone as an extended domestic market rather than a foreign service. Hungary has also been reported as a destination covered by Econt's own direct network, extending its operational reach into Central Europe. For destinations outside this Balkan core, Econt connects to partner carrier networks covering the rest of Europe and intercontinental destinations including North America, Asia Pacific, and the Middle East.

• Bulgaria: Full national coverage via 550+ staffed offices, 600+ automated lockers, and 200+ partner pickup points, underpinned by a universal postal license
• Greece: Direct Econt service operated through the company's own offices and courier infrastructure
• Romania: Direct Econt service operated through the company's own offices and courier infrastructure
• Hungary: Direct service extending Econt's own network into Central Europe
• Rest of Europe: Broader European coverage via partner carrier networks
• Intercontinental destinations: North America, Asia Pacific, and the Middle East through partner logistics arrangements, with longer transit times than the core Balkan zone

A notable feature of Econt's tri-country zone is that Bulgaria, Greece, and Romania are all European Union member states. The shared EU regulatory framework removes customs duty requirements and reduces the documentation burden compared to shipments crossing an EU external border, making cross-border parcels within this corridor function more like extended domestic shipments than traditional international mail. For shipments to destinations outside the EU, standard international customs documentation applies, and the recipient in the destination country is generally responsible for any applicable import duties and taxes unless a specific arrangement has been made with the sender.

What are the Econt services and delivery times?

Econt's service portfolio covers courier, postal, cargo, e-commerce, and financial service categories. The core of its business is standard courier delivery, which handles individual parcels and packages between any points within Bulgaria and across the tri-country corridor connecting Bulgaria, Greece, and Romania. Courier shipments can be configured as door-to-door, office-to-office, office-to-door, or door-to-office depending on the preferences of the sender and the recipient, and can include optional insurance and cash-on-delivery payment arrangements tailored to e-commerce use cases.

Under its universal postal service license, Econt also handles postal-category shipments including registered letters, documents, and postal parcels. Cargo services extend coverage to heavier freight, with non-palletized shipments handling loads from 50 kilograms up to 1,000 kilograms, and non-standard shipments accepted where any single piece exceeds 90 centimeters on a given dimension. The Econtomat locker service operates 24 hours a day, 7 days a week, with QR-code-based contactless access and a price discount for outbound sending compared to office-based dispatch. The cash-on-delivery service is deeply integrated into the e-commerce offering, with couriers collecting payment at delivery and transferring funds to the merchant, with instant digital crediting available to those using the Ecoints wallet.

The Buy by Courier service functions as a purchase intermediary, placing Econt between a buyer and a third-party seller as a payment escrow mechanism tied to the physical delivery. Administrative services at Econt offices include document handling and printing, rounding out a portfolio that extends well beyond conventional parcel delivery. The company's own description of its service standard is that "express delivery is a standard for us," reflecting the expectation that next-day delivery between major Bulgarian cities is a routine outcome rather than a premium option.

• Standard domestic courier: 1 to 7 days within Bulgaria, with next-day delivery common between major cities
• Tri-country corridor: Bulgaria to Greece and Romania via Econt's own direct network, with cross-border handling adding modest transit time
• International shipments: 7 to 30 days for destinations outside the core Balkan zone, depending on destination region and partner network routing
• Postal services: Registered letters, documents, and postal parcels under Econt's universal postal license
• Cargo services: Non-palletized freight from 50 kg to 1,000 kg, and non-standard oversized shipments priced by volumetric coefficient
• Econtomat locker service: 24/7 automated collection and dispatch with a price discount versus office-based sending
• Cash on delivery: Couriers collect payment at delivery and transfer funds to the merchant, with instant digital crediting available via the Ecoints wallet
• Buy by Courier: Purchase intermediary service providing payment escrow linked to parcel delivery

What are the Econt rates and maximum dimensions accepted?

Econt's pricing is based primarily on the physical weight of the shipment, with a rate tier distinction applied at the 15-kilogram threshold. Shipments below 15 kilograms and those above 15 kilograms fall into separate pricing bands within the standard tariff. The base price also varies by delivery configuration, with office-to-office options priced differently from door-to-door delivery, and Econtomat-based sending carrying a discount relative to office dispatch reported at approximately 10% below the standard office rate.

For non-standard shipments where at least one piece exceeds 90 centimeters on any single dimension, Econt does not price on physical weight alone. Instead, the company applies an Occupied Area Coefficient, referred to as an OAC, which adjusts the price to reflect the volume of space the shipment occupies on the vehicle rather than its literal kilogram count. This approach is standard practice in logistics for bulky but relatively light items, preventing underpricing on shipments that take up disproportionate vehicle space. E-commerce merchants shipping in volume typically qualify for commercial rate agreements that differ from the published individual consumer tariff, particularly when integrating through platform connections available for Shopify, Magento, and CloudCart.

• Standard parcels: Up to 50 kg combined weight, fitting within dimensions of 90 cm by 90 cm by 90 cm
• Non-palletized cargo: Combined weight from 50 kg to 1,000 kg, with individual pieces within 90 cm on any single dimension
• Non-standard shipments: Any shipment where at least one piece exceeds 90 cm on a single dimension, priced using the Occupied Area Coefficient
• Weight pricing tier: Rate distinction applied at the 15 kg threshold, with separate pricing bands below and above this limit
• Econtomat discount: Sending from an automated locker carries a lower rate than office-based dispatch, approximately 10% below the standard office price
• Cash on delivery fee: An additional charge applies for COD service on top of the base shipment cost
• Optional insurance: Available as an add-on at the time of sending, providing higher compensation coverage for valuable items

What are the Econt delivery options?

Econt offers a wider range of delivery and reception configurations than most carriers operating in the Balkan region. Recipients can choose between home or business address delivery, collection from any of Econt's 550-plus staffed offices, collection from an Econtomat automated locker, or pickup from one of more than 200 partner-operated points integrated into the network. This range of options matters significantly in the Bulgarian e-commerce market where a large share of online shoppers prefer to collect parcels from a fixed location rather than depend on home delivery during working hours.

The Econtomat automated locker network operates around the clock using QR-code-based contactless access, allowing recipients to retrieve their parcel at any time without staff assistance. Lockers are placed in high-traffic urban locations including shopping centers, residential complexes, and transport hubs. When a parcel is loaded into a locker, the recipient receives a notification and has a defined collection window before the parcel is transferred to a nearby office. Lockers can also serve as sending points, with the option for direct locker-to-locker dispatch between sender and recipient.

• Home or business address delivery: Standard door-to-door courier delivery to the recipient's specified address
• Econt office pickup: Collection from any of 550+ staffed offices across Bulgaria, Greece, and Romania during normal business hours
• Econtomat automated lockers: 24/7 contactless pickup via QR code from 600+ locker stations across Bulgaria, including the option to send outbound parcels from a locker
• Partner pickup points: Over 200 partner-operated retail and service locations providing additional coverage, particularly in areas without a full Econt office
• Missed delivery handling: If a courier cannot complete address delivery, the parcel is typically redirected to a nearby Econt office for recipient collection
• Mobile app management: Recipients can redirect incoming shipments and manage delivery preferences through the Econt mobile application, available for iOS and Android

The Ecoints digital wallet is integrated into the delivery experience for recipients who prefer to manage payment interactions digitally. Those using the wallet can handle cash-on-delivery transactions and receive refunds directly into their wallet balance without visiting a physical Econt location. This digital layer, combined with the physical network of offices, lockers, and partner points, gives Econt one of the more flexible last-mile delivery setups of any carrier operating in southeastern Europe.

What should I do if my Econt parcel is lost or damaged?

If a parcel arrives visibly damaged, the recipient should report the damage promptly and retain the parcel in the condition in which it was received. Econt requires the original packaging and contents to be kept intact for any damage investigation, as physical evidence of the delivery condition is a standard part of the review process. Damage reported after the parcel has been repacked, discarded, or altered may be more difficult to substantiate in a formal investigation.

For a parcel that cannot be located, Econt opens an internal tracing investigation based on the last recorded position of the shipment in the network. If the investigation confirms that the parcel is genuinely lost, compensation is offered according to Econt's terms and conditions. The level of compensation available depends on the declared value of the shipment and on whether optional insurance was purchased at the time of sending. Shipments sent without additional insurance coverage are compensated at a lower level than those where insurance was added, making declared insurance relevant for shipments carrying higher values.

• Damaged parcel: Report the damage promptly and keep the parcel in its received condition, including original packaging, as physical evidence is required for the investigation
• Lost parcel: Econt opens a tracing investigation; if the shipment is confirmed lost, compensation is offered based on declared value and insurance coverage
• Insurance: Optional coverage can be added at the time of sending for higher compensation on valuable shipments
• Ecoints wallet refunds: Customers using the Ecoints digital wallet can receive claim refunds directly into their wallet balance without visiting a physical office
• Phone support (Bulgaria and Greece): +359 700 17 300
• Phone support (Romania): +40 21 99 59
• In-person support: Claims can be raised at any of the 550+ Econt offices across Bulgaria, Greece, and Romania
• Mobile app: The Econt application for iOS and Android allows shipment management and customer support interactions

Does Econt handle international shipments and customs formalities?

Econt's most straightforward international service operates within the tri-country zone of Bulgaria, Greece, and Romania, where the company maintains its own offices and courier infrastructure on both sides of each border. Because all three countries are EU members, shipments within this zone benefit from the intra-EU regulatory framework, which removes customs duty requirements and reduces the documentation burden compared to shipments crossing an EU external border. The result is that cross-border parcels within this corridor function more like extended domestic shipments than traditional international mail.

For destinations outside this core zone, including other EU countries and intercontinental markets such as North America, Asia Pacific, and the Middle East, Econt routes shipments through partner carrier networks. Standard international customs documentation applies, with the shipper required to provide accurate content and value declarations for each shipment crossing an EU external border. The recipient in the destination country is generally responsible for applicable import duties and taxes, unless a Delivered Duty Paid arrangement has been specifically agreed between sender and carrier at the time of booking.

Econt publishes a specific list of prohibited items that cannot be transported under either its postal or courier services. These include narcotics and poisonous substances, weapons and ammunition, explosives and hazardous materials, live or dead animals, human remains, perishable food items, fuels, tobacco products lacking valid excise stamps, pornographic material, movable cultural monuments without required export permits, and items posing a danger to life, health, or public order. These restrictions apply to both domestic and international shipments and are consistent with the standard obligations imposed on licensed postal and courier operators across the EU.

Understanding tracking statuses

When you track an Econt parcel online, different statuses appear at each stage of the shipment's journey through the network. These indications show where the parcel stands in the process, from the moment it is registered in the Econt system through to final delivery or a failed delivery outcome. Some statuses such as customs hold apply specifically to cross-border shipments, while statuses such as Delivered to Econtomat are unique to parcels routed to an automated locker. The table below explains the main statuses and what each one means for the recipient.