Emirates Post tracking

What is Emirates Post?

Emirates Post is the national postal service of the United Arab Emirates and one of the most established organized logistics operators in the Gulf region. The carrier functions as a subsidiary of 7X, formerly known as Emirates Post Group, a Public Joint Stock Company wholly owned by the Emirates Investment Authority, the UAE's sovereign wealth vehicle. This ownership structure gives Emirates Post a dual role as both the state-designated national postal authority and a commercial carrier competing in the open logistics market alongside international integrators such as DHL, FedEx, and Aramex, all of which maintain a significant presence in the UAE.

The history of organized postal services in the region traces back to August 19, 1909, when mail delivery was established under the Indian Post Office Services, reflecting the administrative ties between the Trucial States and British India at the time. Following the formation of the United Arab Emirates in 1971, a formal national postal authority was created in 1972 under the General Directorate of Postal Services within the Ministry of Communications. For several decades the organization operated as a government directorate before Federal Law No. 3 of 2013 formally established Emirates Post Group as a legally distinct commercial entity, merging the previously separate Emirates Post and Empost operational arms into a single unified structure.

• Date of creation: August 19, 1909, when organized postal services were first established in the region. National postal authority formally created in 1972 under the Ministry of Communications. Restructured as a commercial group under Federal Law No. 3 of 2013.
• Parent company: 7X, formerly Emirates Post Group, a Public Joint Stock Company fully owned by the Emirates Investment Authority
• Headquarters: Deira, Dubai, United Arab Emirates
• UPU membership: Yes, covering over 192 countries and territories worldwide
• Group subsidiaries: Emirates Post (postal and courier), EMX (Courier Express Parcel logistics), FINTX (fintech holding), and Emirates Data Clearing
• Financial services: Operated through FINTX, which oversees Wall Street Exchange Centre (established 1982) and money transfer operator Instant Cash (established 2004), active in over 70 countries
• Operating model: Government-owned commercial carrier holding the status of the UAE's official national postal authority

Emirates Post's positioning in the UAE market is shaped by the country's role as a major international air cargo hub and its geographic location at the crossroads of Asia, Europe, and Africa. Through UPU membership, the carrier routes mail to more than 200 countries and territories, serving the UAE's large and diverse multinational resident population alongside a growing community of e-commerce merchants who use Dubai as a distribution corridor. The carrier's customer base spans individual residents, corporate clients, government entities, and online retailers, reflecting the breadth of a service portfolio that ranges from affordable registered letter delivery to same-day premium courier.

Federal Law No. 21 of 2019 converted the group into a Public Joint Stock Company under full ownership of the Emirates Investment Authority, broadening its commercial mandate and strategic autonomy. In subsequent years, the group invested in blockchain-based package security, artificial intelligence for logistics optimization, robotic sorting systems, and cargo drone delivery research. A signed agreement with drone cargo company Dronamics in 2023 set out to develop drone delivery networks across the UAE and GCC, and by 2025 a first public drone delivery trial was completed in Khalifa City, Abu Dhabi, in partnership with aviation technology firm LODD. The parent group was later rebranded to 7X, with the name representing the connectivity of the UAE's seven emirates with seven continents across seven seas.

Which countries does Emirates Post deliver to?

Emirates Post operates one of the UAE's most extensive domestic physical networks, with more than 85 Customer Happiness Centers distributed across all seven emirates, covering Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. In Dubai alone, the network includes more than 20 branches, with major locations in Al Karama, Deira, Al Barsha, Al Warqa, the Dubai International Financial Centre, and several industrial and free-zone areas across the emirate. Beyond full-service branches, the carrier supports over 700 PUDO, or Pick Up and Drop Off, points throughout the country, enabling residents to send and collect shipments without requiring a full PO Box subscription.

Internationally, Emirates Post connects to more than 200 countries and territories through its UPU membership and through commercial partnerships with major carriers, notably FedEx for express international services and Emirates SkyCargo for airfreight transport. International Empost shipments are predominantly carried by Emirates airline's cargo division, reflecting the close operational alignment between the postal group and the UAE's aviation infrastructure. The group's EMX subsidiary is designed to expand the Courier Express Parcel footprint within the GCC and into further international markets, targeting merchants and businesses shipping regularly across the region.

• Domestic coverage: All seven emirates served through more than 85 Customer Happiness Centers and over 700 PUDO points nationwide
• GCC and adjacent markets: Saudi Arabia, Kuwait, Bahrain, Oman, Qatar, Jordan, and Egypt
• Asia-Pacific: Japan, South Korea, Singapore, Malaysia, Thailand India, Pakistan, Philippines, Indonesia, Australia, New Zealand and others
• Europe: All European Union member states, the United Kingdom, Switzerland Norway, and other European countries
• North America: United States, Canada, and Mexico
• Latin America: Brazil, Argentina, Chile, Colombia, and other South and Central American countries
• Africa: South Africa and numerous other African destinations accessible through the UPU network

International shipments operate through the standard UPU bilateral exchange system. A parcel sent from the UAE via Emirates Post is handled by the carrier until it exits the country, then transferred to the national postal operator of the destination country for final delivery. A parcel heading to the United States is handed over to USPS, a shipment to Germany is transferred to Deutsche Post, and a package to the United Kingdom is handled by Royal Mail. This cross-carrier handoff is standard across all UPU-member countries and applies to the majority of standard postal services offered by Emirates Post.

What are the Emirates Post services and delivery times?

Emirates Post offers a multi-tier service portfolio covering domestic and international postal and parcel delivery, subscription-based mail management, and express courier services through its EMX subsidiary. Domestically, the Standard tier handles document and parcel delivery to all Emirates Post branches, PO Boxes, and subscribed residential addresses across the UAE, with delivery typically completed in approximately 2 to 4 business days. The Express domestic tier provides faster door-to-door delivery within the UAE in 1 to 2 business days, while the Premium domestic tier offers same-day or next-business-day delivery for urgent shipments.

International services are structured across three tiers. The Standard international service covers delivery to more than 200 countries with estimated transit times of up to 15 to 21 business days, depending on the destination and customs clearance requirements. The Express international tier targets delivery to GCC countries and major international markets in approximately 2 to 5 business days. The Premium international tier is the fastest option, reaching more than 200 countries in 1 to 3 working days, suited for urgent documents and time-sensitive commercial shipments. Across its full service range, the carrier notes that transit times can span from 1 to 45 working days depending on the service and destination selected.

• Standard Domestic: Delivery to branches, PO Boxes, and subscribed addresses across the UAE in approximately 2 to 4 business days
• Express Domestic: Door-to-door delivery within the UAE in 1 to 2 business days
• Premium Domestic: Same-day or next-business-day delivery for urgent shipments within the UAE
• Standard International: Economy service to over 200 countries with transit times of up to 15 to 21 business days
• Express International: Mid-tier service delivering to GCC and major global markets in approximately 2 to 5 business days
• Premium International: Fastest international tier, delivering to over 200 countries in 1 to 3 working days
• MyHome: Residential subscription service assigning customers a permanent PO Box address with weekly or next-day home delivery of inbound mail and parcels
• MyHome Instant: Upgraded MyHome tier capping at 60 next-day deliveries per annual subscription period
• EziMail Bronze, Silver, and Gold: Corporate mail management subscriptions with scheduled on-site delivery and collection at one, three, or six days per week respectively

Emirates Post typically operates Saturday through Thursday, with most branches closed on Fridays in alignment with the UAE's traditional weekend schedule. Some branches may observe reduced hours on Saturdays. The carrier also offers PO Box rental, registered and insured mail, sea cargo and freight forwarding, and philatelic services. Government service facilitation, including the issuing of International Driving Permits, is available at Customer Happiness Centers in partnership with UAE federal entities.

What are the Emirates Post rates and maximum dimensions accepted?

Emirates Post calculates shipping rates based on a combination of actual weight, volumetric weight, service tier, and destination zone, applying the greater of the two weight measurements to determine the final charge. A rate calculator is available online for customers to generate estimates for domestic and international shipments before committing to dispatch. Subscription services such as MyHome and EziMail carry annual flat-rate fees covering regular delivery and collection cycles, with the cost varying by tier and frequency of service. Volume discounts and dedicated corporate account pricing are available for businesses shipping on a regular basis.

• Maximum weight per shipment: 30 kg for international parcels
• Maximum dimensions: The combined length plus girth of a parcel must not exceed 1.5 metres, and the overall length must remain below 3 metres
• Packaging requirements: All parcels must include interior cushioning such as bubble wrap, crumpled paper, or packing peanuts to protect contents during transit
• Inspection at acceptance: All items must be presented open at the Customer Happiness Center for inspection by staff at the point of acceptance. Sealed consignments are not accepted.
• Irregular shapes: Oddly shaped or irregular packaging is not accepted. Items must be packed in standard rectangular or cylindrical containers.
• Insured mail surcharges: Additional fees apply for registered and insured mail, corresponding to the declared value of the shipment

For shippers requiring delivery of goods exceeding the 30 kg per-parcel limit, Emirates Post directs customers toward freight forwarding and sea cargo options available through the group's logistics subsidiaries. The carrier's volumetric weight calculation follows standard logistics industry conventions, where the dimensions of the parcel are used to derive a calculated weight that is then compared against the actual weight, with the higher figure applied for pricing purposes.

What are the Emirates Post delivery options?

Emirates Post offers several methods for receiving shipments, adapted to the UAE's predominantly urban environment and its large apartment-dwelling population. Home delivery is available as standard door-to-door service to residential and business addresses across the country. For customers with a PO Box subscription, collection from an assigned box at any Customer Happiness Center is the most widely used receipt method in the UAE, with 24-hour self-service access available at equipped locations across the network. If a delivery attempt to a home address is unsuccessful, the item is typically held at the nearest Customer Happiness Center and the recipient is notified for collection.

• Home delivery: Door-to-door service to residential and business addresses across all seven emirates
• PO Box collection: The most widely used receipt method in the UAE, with 24-hour self-service access at equipped Customer Happiness Centers
• PUDO points: Over 700 Pick Up and Drop Off locations across the country, selectable via the Emirates Post mobile application
• Branch collection: Shipments can be held at the nearest Customer Happiness Center for personal collection by the recipient
• MyHome subscription: Residential delivery service providing weekly or next-day home delivery of all inbound mail and parcels to apartment and villa addresses
• EziMail corporate service: Scheduled office-level pick-up and delivery for business subscribers, available up to six days per week on the Gold tier

The Emirates Post mobile application, available on iOS and Android, provides push notifications when items arrive at a PO Box or are loaded for delivery. Signature requirements vary by service tier, with registered and insured mail typically requiring acknowledgment from the recipient at the point of handover. Time-slot selection for home delivery is available through subscription services such as MyHome, giving residential customers greater predictability over when shipments will arrive.

What should I do if my Emirates Post parcel is lost or damaged?

Emirates Post commits to responding to submitted complaints within 3 working days. For urgent cases involving a shipment that has not arrived, the carrier advises customers to raise the issue within 12 hours of the expected delivery window to allow the most effective investigation. Claims and enquiries can be submitted through the carrier's phone support line, through the online enquiry portal, or in person at any Customer Happiness Center across the UAE. Customers who submit an online enquiry receive a reference number they can use to check the progress of their complaint through the enquiry tracking system.

• Response commitment: Emirates Post responds to all submitted complaints within 3 working days
• Lost parcel reports: Customers are advised to raise lost parcel issues within 12 hours of the expected delivery window
• Damage claims: Photographic evidence of the damaged item and its original packaging must be taken before opening or disposing of any materials
• Support channels: Phone support line, online enquiry portal, and in-person assistance at any Customer Happiness Center across the UAE
• International mail claims: Follow both Emirates Post's internal procedures and Universal Postal Union claims processes where applicable
• Insured mail compensation: Coverage provided up to the declared and insured value of the shipment, subject to service-specific terms
• Fraud and scam reports: Suspicious messages impersonating Emirates Post Group can be reported through the carrier's dedicated fraud reporting channel

For damage claims, photographic documentation of the item and its original packaging in the condition received is required before any materials are disturbed or disposed of. The carrier cannot process a damage claim without visual evidence taken at the time of receipt. For international mail, claims follow both Emirates Post's internal process and where applicable, Universal Postal Union procedures, with investigation timelines depending in part on the cooperation of the destination country's postal operator. Compensation is determined by service type and the declared value of the shipment, with insured mail covering losses up to the declared insured amount.

Does Emirates Post handle international shipments and customs formalities?

Emirates Post handles international shipments to more than 200 countries and territories through its own postal network, UPU membership agreements, and commercial partnerships. International Empost shipments are predominantly transported via Emirates airline's cargo division, reflecting the close operational alignment between the postal group and the UAE's aviation infrastructure. The carrier also maintains a commercial agreement with FedEx for express international services, extending reach to time-sensitive commercial shipments headed to markets across Europe, Asia, and the Americas.

All international shipments must be accompanied by a customs declaration. The CN22 form is required for any shipment exceeding standard document dimensions or weight thresholds, and commercial invoices and bills of lading are required for business-to-business consignments. Items must be declared accurately, as misdeclaration of contents or value may result in delays, confiscation, or fines imposed by the destination country's customs authority. In standard arrangements, the recipient is responsible for paying any applicable import duties, VAT, and customs fees before delivery is completed at the destination.

Emirates Post maintains a strict list of prohibited and restricted items in compliance with UAE law, International Air Transport Association Dangerous Goods regulations, and UPU conventions. Prohibited items include narcotic drugs and controlled substances, alcoholic beverages, firearms and ammunition, paper currency and coins, live animals, ivory and products derived from protected species, goods originating from Israel, and laser pens, among others. Restricted items, which require prior authorization from UAE customs or a relevant authority, include food shipments, audiovisual media such as CDs and tapes, and mobile phones shipped in commercial quantities. A full and current list of prohibited and restricted items is maintained by the carrier and updated periodically in line with UAE regulatory requirements.

• Customs documentation: CN22 declaration form required for parcels exceeding standard document thresholds. Commercial invoice required for business-to-business shipments.
• Duties and taxes: Assessed by the destination country's customs authority. The recipient is responsible for payment before delivery is completed.
• Prohibited items (selected): Narcotic drugs, alcoholic beverages, firearms and ammunition, paper currency, live animals, goods originating from Israel, ivory, and laser pens
• Restricted items: Food shipments, audiovisual media, and mobile phones in commercial quantities, all requiring prior authorization from UAE customs
• Inspection at origin: All international parcels must be presented open at the Customer Happiness Center for inspection at the point of acceptance. Sealed consignments are not accepted.
• Transport partners: International Empost shipments are predominantly carried by Emirates airline's cargo division, with FedEx providing commercial express international services

Understanding tracking statuses

When tracking an Emirates Post shipment online, different status messages appear as the parcel moves through the network. Emirates Post uses the international UPU standard 13-character tracking number format, consisting of 2 letters, 8 digits, and 2 final letters indicating the country of origin. For shipments originating in the UAE, the last two characters are always AE, producing a format such as EE123456789AE. Common prefix codes include RA for registered mail and registered small packets, EE for general international shipments and EMS Express Mail Service, EP for priority and express parcels, and CD or CU for customs-designated shipment categories.

Customers can track Emirates Post shipments through the carrier's tracking system, as well as through third-party aggregators . The Emirates Post mobile application, available on iOS and Android platforms, sends push notifications when key status changes occur, including when an item arrives at a PO Box or is loaded onto a delivery route. For shipments that have not updated for an extended period, customers can submit a formal enquiry through the carrier's online support portal, with a response committed within 3 working days.