Equick tracking
How to track my Equick package?
To track a Equick package, make sure you have the tracking number provided by the sender or the retailer. This unique code gives you access to all the information related to your shipment.
Enter this number in the search field and confirm. The most recent tracking data will be displayed automatically.
A detailed timeline then traces your package's journey: current location, completed transit stages, and estimated delivery date. This information is updated at each new stage, allowing you to follow your shipment's progress in real time.
About Equick
Equick operates as an international express and cross-border logistics carrier under the legal name Beijing NetEase Suda International Freight Forwarding Co., Ltd., with headquarters in Shanghai, China. The company was founded in March 2009 and specializes in cross-border e-commerce logistics for B2B clients and merchants selling on platforms like AliExpress, eBay, and Amazon.
How to contact Equick?
If you are experiencing issues with the delivery process managed by Equick, please do not hesitate to contact their customer support.
What is Equick?
Equick is an international express and cross-border logistics carrier founded in March 2009 under its full legal name, Beijing NetEase Suda International Freight Forwarding Co., Ltd., 北京网易速达国际货运代理有限公司, known in China as 网易速达, Wǎngyì Sùdá. The company operates its primary logistics hub out of Shanghai, with branch offices in Shenzhen, Beijing, Hangzhou, Yiwu, Ningbo, and Quanzhou. Equick holds an international express business license issued by China Post General Administration, obtained in September 2010 as part of one of the first batches granted in China.
The carrier focuses on cross-border e-commerce logistics for B2B clients and small to medium-sized merchants selling on platforms including AliExpress, JD.com, eBay, and Amazon. Equick maintains depots in Beijing, Shanghai, Shenzhen, Quanzhou, and Yiwu to support outbound shipment consolidation. The company is rated approximately 3.7 out of 5 on offers 24/7 customer support in both Chinese and English. Its network is built around connecting Chinese exporters with end consumers across Europe, North America, Australasia, the Middle East, and Africa.
- Founded: March 2009, as a China-based freight forwarding operation targeting the growth of cross-border e-commerce
- Full legal name: Beijing NetEase Suda International Freight Forwarding Co., Ltd. (北京网易速达国际货运代理有限公司)
- Chinese brand name: 网易速达 (Wǎngyì Sùdá)
- Primary operational headquarters: Shanghai, China (originally Beijing, as reflected in the legal registration)
- Depots in China: Beijing, Shanghai, Shenzhen, Quanzhou, and Yiwu
- Branch offices: Shenzhen, Beijing, Hangzhou, Yiwu, Ningbo, and Quanzhou
- International express license: Obtained September 2010 from the China Post General Administration, among the first batch issued in China
- CEO: Waley Chen
- Customer rating: Approximately 3.7 out of 5 ()
Equick's position in the market reflects the structural growth of Chinese cross-border e-commerce exports over the past fifteen years. By building a depot network in China's major manufacturing and e-commerce zones and establishing last-mile partnerships with established local carriers in destination countries, the company has developed a delivery infrastructure oriented toward volume-based B2B relationships with merchants rather than individual consumer shipments. Positive customer feedback most often relates to tracking update quality and delivery speed on express products, while some complaints involve transit delays and customs holds.
Which countries does Equick deliver to?
Equick claims to reach over 90% of major countries worldwide through a combination of its EQ Express product line and dedicated special line services. European coverage under EQ Express spans 24 countries, and the carrier operates separate dedicated routing for the Middle East and Africa. For standard international shipping, it also covers the United States, Canada, Australia, and New Zealand with documented service tiers and transit time commitments.
The EQ Express European network covers both EU member states and non-EU markets across Western, Central, Northern, and Eastern Europe. In the Nordic region, last-mile delivery is handled by PostNord, which operates approximately 8,000 distribution points across Denmark and Sweden. Across other European destinations, Equick routes shipments through GLS, PostNL, Correos, and Hermes depending on the receiving country, while Parcelforce manages final-mile distribution in the United Kingdom.
- Western Europe: France, Germany, United Kingdom, Netherlands, Belgium, Ireland Austria, Portugal, Spain, Italy, Luxembourg
- Northern Europe: Sweden, Denmark, Finland Norway, Estonia, Lithuania
- Eastern and Central Europe: Poland Czech Republic, Slovakia, Romania, Bulgaria, Slovenia, Hungary
- North America: United States and Canada
- Australasia: Australia and New Zealand
- Middle East: Covered by a dedicated air and sea multimodal special line service
- Africa: Covered by a dedicated Africa special line routing
Final-mile delivery in destination countries is handled by local partner carriers rather than by Equick directly. A parcel sent to the United States is handed over to USPS for domestic distribution. Shipments to Germany go through Hermes, packages to the Netherlands are distributed by PostNL, and deliveries to Spain are handled by Correos. GLS covers multiple European markets as a regional last-mile partner. This network of partnerships allows Equick to provide localized delivery in markets where it does not maintain its own delivery fleet.
What are the Equick services and delivery times?
Equick organizes its product range into four main service tiers designed to accommodate different combinations of cost, speed, and tracking visibility. Each tier is targeted at specific seller profiles, from high-volume merchants prioritizing the lowest possible shipping cost to sellers of moderate or higher-value goods who require end-to-end delivery confirmation. This structure reflects the varied requirements of e-commerce merchants shipping goods of different value and urgency from China to international destinations.
The Full-Track Express tier, which operates under the EQ Express product line, delivers end-to-end tracking with faster transit averaging 3 to 7 business days for most EQ Express-covered markets. For Australia specifically, EQ Express targets approximately 4 to 7 working days. The Full-Track Standard service provides complete tracking coverage from the point of origin in China through to final delivery, with typical transit times of 7 to 15 business days internationally. For the United States and Canada served under standard service, transit runs between 5 and 15 business days depending on routing.
General international shipments outside the express network average 15 to 30 days, with exceptional circumstances such as customs holds extending delivery to 60 days. The Cash on Delivery service is a specialized product aimed primarily at Middle East markets, where payment is collected at the door rather than at checkout. COD shipments receive up to three delivery attempts before a return is initiated, and Equick manages both return processing and resending for failed deliveries on this product line.
- Semi-Track: Most economical tier with partial tracking visibility; scan events within China may not propagate fully to destination country networks, suited to low-value high-volume shipments
- Full-Track Standard: Complete origin-to-destination tracking with milestones visible across both legs; typical transit of 7 to 15 business days internationally
- Full-Track Express (EQ Express): End-to-end tracking with priority routing; average 3 to 7 business days for Europe, United States, Canada, Australia, and New Zealand; EQ Express Australia targets approximately 4 to 7 working days
- COD (Cash on Delivery): Payment collected at the recipient's door, primarily for Middle East markets; up to three delivery attempts with return management and resending for failed deliveries
- Middle East Special Line: Air and sea multimodal routing with self-operated overseas warehouses and FBA delivery support
- Africa Special Line: Dedicated routing for African destinations outside the EQ Express coverage zone
What are the Equick rates and maximum dimensions accepted?
Equick does not publish a public rate table. Pricing is negotiated directly between the carrier and its business clients, with rates determined by shipment weight, volumetric dimensions, destination country, and selected service tier. This model is consistent with how Equick positions itself within the B2B cross-border logistics segment, where merchants with recurring volume negotiate contract rates rather than purchasing one-off shipments at listed prices. The company describes its pricing as competitive for small and medium-sized merchants relative to major express carriers.
For the EQ Express product line covering Europe, the United States, Canada, Australia, and New Zealand the maximum accepted weight per parcel is 30 kilograms. Volumetric weight calculations apply, meaning that large but light packages may be rated on dimensional weight rather than actual weight. Merchants shipping goods that approach or exceed this threshold may need to split consignments or confirm applicable surcharges with their account manager. Prohibited items are governed by Chinese export regulations, destination country import rules, and the acceptance terms of Equick's last-mile delivery partners at the receiving end.
- Rate structure: B2B negotiated pricing based on weight, dimensions, destination, and service tier; no public rate card is available
- EQ Express maximum weight: 30 kilograms per parcel for shipments to Europe, United States, Canada, Australia, and New Zealand
- Volumetric weight: Applied where dimensional weight exceeds actual weight, affecting the final rate calculation
- Target client size: Positioned as cost-competitive for small and medium-sized cross-border e-commerce merchants
- Prohibited items: Subject to Chinese export law, destination country import regulations, and last-mile partner acceptance terms applied in combination
What are the Equick delivery options?
Equick does not operate its own last-mile delivery fleet in destination countries. Final-mile delivery is instead carried out by established local carriers in each market with the specific options available to recipients governed by each partner carrier's own policies and infrastructure. This model allows Equick to offer broad geographic reach without maintaining direct operations outside China, while relying on established domestic carriers for the final delivery leg.
For Middle East shipments, Equick operates self-owned overseas warehouses that support both direct-to-consumer delivery and FBA inbound routing. The COD product adds a specific delivery workflow where the recipient pays at the door on first, second, or third attempt. If all three attempts fail, the return process is triggered automatically and Equick coordinates resending where the sender requests it. Re-delivery options, parcel locker availability, and pickup point access in each country are determined by the local partner carrier's own service model rather than by Equick's policies.
- United Kingdom: Last-mile delivery by Parcelforce
- United States: Last-mile delivery by USPS
- Germany: Last-mile delivery by Hermes
- Netherlands: Last-mile delivery by PostNL
- Spain: Last-mile delivery by Correos
- Multi-country Europe: Last-mile delivery by GLS
- Denmark and Sweden: Last-mile delivery by PostNord across approximately 8,000 distribution points
- Middle East: Self-operated overseas warehouses with FBA support and COD delivery workflows
- COD delivery attempts: Up to three attempts at the recipient address before a return is initiated; resending available on request
What should I do if my Equick parcel is lost or damaged?
Equick provides customer support on a 24/7 basis, with service teams available both within China and internationally in English. The company does not publish a specific public claims procedure or defined compensation amounts. Business clients are directed to the terms set out in their individual account agreements, which govern liability thresholds, investigation timelines, and settlement conditions. Resolution processes and compensation levels therefore vary between merchants depending on the contract negotiated at the time of account setup.
When a parcel appears lost or has not updated in tracking for an extended period, the recommended first step is to contact Equick's customer support team directly and provide the tracking number along with proof of shipment. For damaged goods, photographic evidence of the packaging and contents will typically be required to support any claim. Given that last-mile delivery is handled by third-party carriers such as Parcelforce, USPS, or PostNL depending on the destination, some investigations may require coordination between Equick and the local carrier, which can extend the resolution timeline.
Equick operates an intelligent risk management system integrated into its logistics operations, specifically designed to identify and manage exceptions including customs clearance delays before they affect delivery outcomes. For COD shipments, up to three delivery attempts are made before a return is initiated, and return management together with resending services are available for shipments that remain undeliverable after the maximum number of attempts.
- Customer support availability: 24 hours a day, 7 days a week, with teams in China and internationally in English
- Lost parcel investigation: Provide proof of shipment and the tracking number; allow time for Equick to coordinate with the relevant last-mile partner in the destination country
- Damaged parcel claim: Retain original packaging and document damage with photographs before filing through your account contact
- Compensation terms: Governed by individual account agreements rather than a publicly posted schedule; review your contract for applicable limits and filing deadlines
- COD return management: If a COD parcel fails all three delivery attempts, Equick initiates the return automatically and can coordinate resending upon merchant request
Does Equick handle international shipments and customs formalities?
All shipments processed by Equick originate from China, and the carrier has built an intelligent risk management system specifically to handle customs clearance exceptions along its various export corridors. This system monitors shipments flagged at customs and works to resolve exceptions before they escalate into extended holds or returns. Equick operates under Delivered at Place terms in general, meaning that while the carrier manages the export and transit documentation from China, the recipient in the destination country remains responsible for paying any applicable import duties and taxes on arrival.
EQ Express shipments cover both EU member states and non-EU European countries, the United States, Canada, Australia, and New Zealand. For the Middle East, Equick's air and sea multimodal special line operates through self-owned overseas warehouses, which can support FBA inbound shipments in addition to direct consumer delivery. The Africa special line provides dedicated customs routing for African destinations. Both special lines are positioned as solutions for markets where standard international parcel routing is less developed or where specific local compliance conditions apply.
- Incoterms: Generally DAP (Delivered at Place); recipients are responsible for import duties and taxes at the destination
- Customs risk management: Equick's intelligent risk management system monitors and works to resolve customs exceptions before holds escalate
- EQ Express customs coverage: Handles export formalities for EU and non-EU Europe, United States, Canada, Australia, and New Zealand
- Middle East customs: Managed through air and sea multimodal special line with self-operated overseas warehouses and FBA support
- Africa customs: Managed through a dedicated Africa special line routing
- Prohibited items: Determined by Chinese export law, destination country import regulations, and last-mile partner acceptance terms applied in combination
Understanding tracking statuses
Equick tracking numbers follow an alphanumeric format consisting of an uppercase letter prefix, a numeric segment of approximately 10 digits, and an uppercase letter suffix. A typical format looks like EQKML0000000000YQ. Shipments can be traced through Equick's own website as well as third-party aggregator platforms including Track123. Tracking depth varies by service tier, with Semi-Track parcels producing fewer events in the destination country compared to Full-Track Standard or Full-Track Express shipments.
The statuses visible during a shipment's journey reflect both the processing stages handled within Equick's own network in China and the subsequent events generated by destination-country partner carriers. Events such as acceptance, sorting, and departure are recorded in China, while customs clearance and local facility scans are added once the shipment reaches the receiving country. Here are the main statuses and their meanings.
| Status | Description |
|---|---|
| Shipment information received / Pre-advised | Equick has received electronic shipment data from the merchant but has not yet physically scanned the parcel at a depot. The tracking number is active in the system, but no physical movement has taken place. This status is generated when the seller creates the shipping label and registers the consignment. |
| Accepted / Picked up | The parcel has been physically collected or dropped off at an Equick depot in China and has entered the carrier's processing network. This is the first confirmed physical scan on the shipment and confirms that it has left the seller's possession and is in Equick's care. |
| In transit / Departed origin country | The parcel has cleared Chinese export procedures and departed China, typically on a commercial air freight or sea freight routing toward the destination country or a regional transit hub. This status may appear at multiple points as the shipment passes through intermediate facilities. |
| Arrived at destination country | The shipment has reached a gateway facility in the destination country and is awaiting handover to customs authorities or the local last-mile partner for inbound processing. No further transit across international borders is expected at this stage. |
| Customs clearance / Held in customs | The parcel is under review by destination country customs authorities. This can be a routine inspection or a hold pending duty payment or documentation from the recipient. Duration varies by country and the nature of the goods being imported. |
| Customs cleared | Customs authorities have released the parcel for onward delivery within the destination country. No further customs action is required from the recipient unless outstanding duties remain payable. The shipment will now be forwarded to the local last-mile partner. |
| Arrived at delivery facility / Processing center | The shipment has reached the local sorting or distribution center operated by the last-mile partner, such as Parcelforce, USPS, PostNL, or PostNord, and is being prepared for dispatch on a delivery route in the recipient's area. |
| Out for delivery | The parcel has been loaded onto a delivery vehicle and is en route to the recipient's address. Delivery is expected on the same calendar day this status appears, subject to route scheduling and local carrier procedures. |
| Delivered | The parcel has been successfully delivered to the recipient's address. The scan record typically includes the time of delivery and depending on the last-mile carrier, may include a signature reference or proof-of-delivery note. |
| Delivery attempted / Failed delivery | A delivery attempt was made but could not be completed, typically because no one was available at the address. For COD shipments, Equick allows up to three attempts before a return is initiated. For standard shipments, further attempts or pickup arrangements follow the local partner carrier's own redelivery policy. |
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Where can I find my Equick tracking number?
The Equick tracking number is automatically sent when your package is shipped. As the recipient, you receive it by email, SMS, or directly on the order confirmation page of the retailer's website.
If you cannot find it in your notifications, log in to your customer account on the website where you placed your order. The tracking number can be found in your order history or in the section dedicated to ongoing deliveries.
Once you have this number, enter it in the search field to check your delivery progress and estimated arrival date.
Why isn't my Equick package moving in the package tracking history?
When your Equick package tracking hasn't updated for several days, several factors may explain this delay: customs formalities for international shipments, logistical incidents, or simply a delay in updating the information.
Before taking any action, verify that the delivery address provided during the order is correct. An error or incomplete information can slow down the shipping process. If the delay persists beyond the announced timeframe, contact Equick customer service or the sender with your tracking number on hand. They will be able to precisely locate your package and, if necessary, open an investigation to determine the cause of the delay.
When I track my Equick package, why does it show as "returned"?
A "returned" status means that the package has been sent back to the sender. Several situations can explain this return:
The delivery driver was unable to identify the recipient due to an incorrect, illegible, or incomplete address missing essential information (apartment number, access code, etc.).
After several unsuccessful attempts and in the absence of collection within the allotted time, the package is automatically returned to its origin point.
The recipient did not collect the package from the post office or pickup point within the holding period, usually 15 days.
For international shipments, missing or incomplete documents or an incorrect value declaration can result in customs clearance refusal and the return of the package.
If your package shows this status, contact the sender or Equick customer service to find out the exact reason for the return and agree on a solution: a new shipment or refund according to the seller's terms.
Why does the Equick parcel tracking timeline indicate that my order cannot be found?
If no information appears when tracking your Equick package, several causes are possible:
Make sure that the number entered matches exactly the one provided by the sender. A single character error prevents the package from being identified.
Tracking information is only available once the package has been picked up by Equick. A delay of 24 to 48 hours may occur between the notification being sent and the first status update.
Temporary malfunctions can sometimes affect the online tracking system. In this case, try again later or contact Equick customer service for assistance.