Fercam Logistics & Transport tracking

What is Fercam Logistics & Transport?

FERCAM Logistics & Transport is a multi-specialist international logistics operator headquartered in Bolzano, in the South Tyrol region of northern Italy. The company name is a portmanteau of the Italian words FERrovia, meaning railway, and CAMion, meaning truck, reflecting its origins as a combined rail and road freight business. Founded in 1949, FERCAM has accumulated over 75 years of continuous experience in logistics and transportation, growing from a regional carrier positioned at the intersection of the main alpine transit corridors into one of the larger family-owned logistics companies in Europe, with a network of over 100 proprietary branches spanning Europe, Africa, and Asia.

The company was acquired in 1963 by Eduard Baumgartner, a road haulier originally from Fié allo Sciliar in South Tyrol, under whose leadership FERCAM expanded steadily from a regional operator into a growing national and later international logistics player. The Baumgartner family has remained at the helm ever since. Since 2017, Hannes Baumgartner, the second generation of the founding family, has led the company. Under his direction, FERCAM crossed the milestone of one billion euros in annual revenue and grew the branch network to its current scale across multiple continents.

One of the most significant acquisitions in the company's history was the purchase of the Gondrand brand in 2013. Founded in 1866 in Milan by Francesco Gondrand this historic transport company became widely recognized across Italy and Europe for removals, relocation, and art transport services, with its distinctive yellow vehicles earning widespread recognition over more than a century of operation. In late 2021, FERCAM also integrated Vinelli & Scotto into the group, adding further depth to its removals capabilities. Together, these two brands contribute a combined removals heritage of approximately 270 to 290 years.

A major structural change took place in 2024, when the German logistics company DACHSER acquired 80% of a new joint venture called DACHSER & Fercam Italia, which absorbed FERCAM's Italian groupage distribution and contract logistics divisions. At the time of the deal, those two divisions employed approximately 920 people across 43 Italian locations. FERCAM retains full ownership of its Transport division, its Air & Ocean division, and its Special Services division, along with all international subsidiaries, making it a leaner but still broadly diversified international logistics operator.

• Founded: 1949, in Bolzano, South Tyrol, Italy, as a combined rail and road freight transport company
• Name origin: Portmanteau of FERrovia (railway) and CAMion (truck) in Italian
• Headquarters: Bolzano (Bozen), South Tyrol, Italy
• Ownership: Family-owned by the Baumgartner family since 1963; currently led by Hannes Baumgartner since 2017
• Annual revenue: Over one billion euros
• Network: Over 100 proprietary branches across Europe, Africa, and Asia
• Certifications: Authorised Economic Operator Full (AEOF), the highest EU customs certification level
• Key owned brands: Gondrand (removals and relocation, founded 1866) and Vinelli & Scotto (relocation, integrated 2021)
• Major corporate event: In 2024, DACHSER acquired 80% of DACHSER & Fercam Italia, covering Italian groupage and contract logistics
• Sustainability: 100% of new-generation company-owned trucks powered by HVO biofuel as of April 2023, as part of a 2030 sustainability roadmap

FERCAM's market position rests on a genuinely multimodal service offering covering road, rail, air, and sea freight, alongside specialized niche services that relatively few logistics operators of comparable size maintain in-house, including fine art transport, trade fair logistics, and removals under historically established brands. The company's geographic position in South Tyrol, at the intersection of the main alpine transit corridors linking Italy with Austria and Germany, has been a structural commercial advantage since its founding and continues to underpin its role on the main north-south European trade routes.

Which countries does Fercam Logistics & Transport deliver to?

FERCAM's geographic footprint is anchored in Europe, where the company operates proprietary branches across 19 countries, and extends to Africa and Asia through both owned offices and a network of vetted international freight partners. Within Italy, FERCAM historically maintained approximately 30 national branches before the 2024 restructuring that transferred Italian distribution and contract logistics operations to the DACHSER & Fercam Italia joint venture. The strongest domestic concentration is in the industrialized Po Valley region of northern Italy, with logistics centers in cities including Milan, Padua, Bologna, and near Pavia.

Across Europe, FERCAM's owned network spans Western, Central, Eastern, and Northern Europe. Following the turn of the millennium, the company established branches in Slovakia and Romania, where growing manufacturing output and cross-border trade flows created demand for reliable freight services. In Scandinavia, FERCAM opened a Swedish branch in 2021, subsequently expanded into Lithuania, and in October 2024 inaugurated a new branch in Turku, Finland. This northern expansion reflects growing trade flows between Italy and the Nordic countries and the company's preference for building proprietary infrastructure in key markets rather than relying solely on agent partners.

In North Africa, FERCAM launched transport services to the Maghreb region in 2007, where it already maintained its own branch infrastructure at that time. In 2012, the company opened a dedicated branch in Tunisia, reinforcing its position on the Italy-North Africa trade corridor, a route of significant commercial and historical importance for Italian trade. In Asia, FERCAM operates its own offices in Hong Kong, China, and Japan. The Japan operation is notable for including a daily air freight consolidation service from Italy, reflecting the regularity and volume of trade on that specific corridor. For destinations beyond the reach of the owned branch network, FERCAM's Air & Ocean division reaches ports and airports worldwide through carefully selected freight partners.

• Italy: Nationwide coverage through proprietary branches, with particular density in the Po Valley industrial region
• Western Europe: Germany, Austria, France, Spain, Portugal, Belgium, the Netherlands, Switzerland and other countries
• Central and Eastern Europe: Slovakia, Romania, and neighboring countries in the region
• Northern Europe: Sweden, Lithuania, Finland (new branch opened in Turku in October 2024), and other Scandinavian destinations
• North Africa: Tunisia (dedicated branch since 2012) and the broader Maghreb region, served since 2007
• Asia: Hong Kong, China, and Japan, where FERCAM operates its own facilities
• Worldwide: Global reach for air and sea freight through the Air & Ocean division and an international partner network

For international road transport, FERCAM's position in South Tyrol places it directly on the main Brenner Pass corridor connecting Italy with Austria and Germany, one of the most heavily trafficked alpine transit routes in Europe. International intermodal shipments benefit from the same geographic positioning, and FERCAM moves approximately 24,000 load units annually via combined road-rail transport. This multimodal reach, combined with the company's owned branches across Europe and North Africa, gives FERCAM direct operational control over a large share of its international network without dependency on third-party handling at key transit points.

What are the Fercam Logistics & Transport services and delivery times?

FERCAM organizes its service portfolio across three primary divisions. The Transport division covers national and international road freight in FTL, LTL, and groupage formats, along with intermodal road-rail solutions. The Air & Ocean division manages international air and sea freight for imports and exports worldwide. The Special Services division covers fine art transport, trade fairs and events logistics, removals and relocation under the Gondrand and Vinelli & Scotto brands, and archive and document management. Each division operates with dedicated teams and infrastructure calibrated to the specific requirements of that freight category.

• FTL (Full Truck Load): A dedicated vehicle reserved exclusively for one client's shipment, with no shared loading and no intermediate handling stops. Urgent FTL options include double-driver configurations for continuous transit on long international routes, eliminating mandatory rest-stop delays.
• LTL (Less Than Truck Load): Shared vehicle space for shipments too large for parcel services but below full truck capacity. More cost-efficient than FTL, with slightly longer transit windows due to intermediate handling stops along the route.
• Groupage: Consolidation of multiple small consignments from different clients into a single vehicle. Groupage shipments are typically defined as consignments up to approximately 2,500 kg. Three service tiers are available: express with defined delivery times, date-specific delivery confirmed in advance by the client, and economy with indicative delivery windows at lower rates.
• Intermodal transport: Combined road and rail service. FERCAM moves approximately 24,000 load units annually via this mode. Rail operations are not subject to the weekend driving restrictions that apply to heavy trucks across much of Europe, allowing continuous transit over weekends and public holidays. Average CO2 emissions are reduced by approximately 55% compared to pure road transport.
• Air freight: Import and export air freight to and from airports worldwide, through FERCAM's own presence or partner carriers. A daily consolidation service from Italy to Japan is available, reflecting the regular volume of trade on that specific corridor.
• Sea freight FCL: Full Container Load service for large-volume international shipments, including door-to-door options, port storage, loading assistance, and customs handling.
• Sea freight LCL: Less than Container Load service for shipments that do not fill an entire container, priced according to the space occupied in cubic meters or weight tons.
• RoRo (Roll-on/Roll-off): Transport of wheeled cargo including vehicles, rolling machinery, and oversized equipment that is driven directly onto specialized vessels.
• Fine art transport: Dedicated service for museums, galleries, auction houses, artists, and private collectors, using climate-controlled vehicles and vaults, continuous monitoring, professional packing and crating including the FERCAM REcrate sustainable packaging program, and on-site installation assistance.
• Fairs and events logistics: End-to-end logistics for trade fairs and exhibitions in Italy, Europe, and worldwide, covering transport to exhibition stands, on-site assembly, and dismantling, supported by a dedicated multilingual specialist team.
• Removals and relocation: Residential and corporate removals domestically and internationally, operated under the Gondrand and Vinelli & Scotto brands, which together represent approximately 270 to 290 years of combined removals heritage.
• Contract logistics and warehousing: Outsourced supply chain management covering goods storage, inventory management, transport coordination, and last-mile delivery to end consumers.
• Customs clearance: Import and export customs procedures, including customs warehouse operations for non-EU goods held under duty suspension, with a direct IT connection to the Italian Customs Agency.
• Project cargo: Transport of abnormal and oversized loads nationally and internationally by road, sea, or air, with bespoke routing, special permits, and engineering support.
• Archive and documents management: Secure transport, storage, and management of physical documents and records.

For FTL shipments, transit times are the shortest achievable by road, with double-driver urgent options eliminating mandatory rest periods on long-haul international routes. For groupage and LTL freight, the express tier offers fast and defined delivery windows, while the date-specific tier allows a confirmed delivery date to be agreed in advance. The economy tier operates on indicative timelines at reduced cost and suits non-urgent freight. For international shipments across all modes, standard delivery typically ranges from 3 to 7 business days depending on the destination country and whether customs clearance is involved.

Intermodal transport adds flexibility for freight that needs to move over weekends and public holidays, since rail is not restricted by the Saturday and Sunday driving bans that apply to heavy trucks across much of Europe. Air freight offers the shortest transit times of any mode and is suited to urgent, high-value consignments where speed is the primary consideration. Sea freight is the standard choice for large-volume, non-urgent international shipments where longer transit times are acceptable in exchange for lower per-unit transport costs.

What are the Fercam Logistics & Transport rates and maximum dimensions accepted?

FERCAM calculates rates based on the nature of the service selected, the origin and destination, the weight and volume of the shipment, and any special handling requirements. For road freight in FTL, LTL, or groupage formats, pricing is typically based on the higher of actual weight and volumetric , dimensional, weight. Groupage pricing is designed to offer cost efficiency for smaller consignments that do not occupy a full vehicle, while FTL pricing reflects the exclusive use of an entire truck regardless of how much of the vehicle is actually filled. Urgent FTL configurations using double-driver teams carry additional charges for the second driver and the accelerated transit arrangement.

For sea freight, LCL pricing is calculated based on the space occupied in a shared container, measured in cubic meters or weight tons, with the higher value applying. FCL pricing covers the full rental cost of an entire container regardless of actual fill level. Air freight rates are calculated on a chargeable weight basis, which is the greater of the actual weight and the volumetric weight calculated according to the standard air freight formula. For intermodal transport, rates reflect the road-rail combination and are typically more competitive than pure road for longer European distances, in addition to the CO2 reduction benefits of routing the long-haul portion by rail.

• Groupage maximum weight: Typically up to approximately 2,500 kg per consignment. Loads above this threshold are handled as LTL or FTL.
• Road freight pricing basis: The higher of actual weight and volumetric weight, combined with origin-destination distance and any special handling or urgent service requirements.
• Air freight pricing basis: Chargeable weight, calculated as the greater of actual weight and volumetric weight per the standard air freight formula.
• Sea freight LCL pricing basis: Space occupied in the shared container in cubic meters or weight tons, whichever is higher.
• Sea freight FCL pricing basis: Full container cost regardless of fill level, with rates varying by container size such as 20-foot and 40-foot units.
• Oversized and abnormal loads: Handled through the Project Cargo service with bespoke assessment on a case-by-case basis. No standard dimensional limits apply. Custom routing, special transport permits, and engineering support are arranged individually.

For specialized services such as fine art transport, fairs and events logistics, removals, and project cargo, pricing is established individually based on the specific requirements of each engagement. Fine art transport costs reflect the use of climate-controlled vehicles, security monitoring, professional packing and crating, and any on-site handling or installation services required. Project cargo pricing accounts for route surveys, abnormal load permits, and any specialized equipment or engineering coordination involved in moving the consignment. FERCAM does not publish fixed public rate tables for these services, and clients are directed to contact their local branch or a dedicated sales representative to obtain a quotation suited to their specific freight profile.

What are the Fercam Logistics & Transport delivery options?

FERCAM's core customer base is business-to-business, with most shipments delivered to commercial or industrial premises such as factories, warehouses, distribution centers, and trade facilities. Standard road freight deliveries are made to the consignee's registered address during normal business hours. For consignments arriving at addresses where no one is available to receive the shipment, FERCAM's branch network and customer service teams coordinate redelivery arrangements or alternative collection options in consultation with the recipient and the original sender.

• Standard B2B delivery: Delivery to the consignee's registered commercial or industrial address, coordinated through the local FERCAM branch responsible for the destination area.
• Redelivery: When a first delivery attempt cannot be completed, a new delivery attempt is arranged through the branch network. The process is coordinated between the branch, the sender, and the recipient.
• Branch collection: When direct delivery is not possible, shipments may be held at the relevant FERCAM branch for collection by the recipient in person.
• Date-specific delivery: Available as a distinct groupage service tier, this option allows the sender to specify a confirmed delivery date in advance, suited to time-sensitive business freight.
• Door-to-door sea freight: For FCL and LCL shipments, door-to-door arrangements cover collection at origin, sea transit, and delivery at destination including customs handling.
• On-site services: For fine art and fairs logistics, FERCAM provides on-site presence at the delivery or exhibition location, including installation, assembly, and dismantling as required by the specific engagement.

For shipments handled by the DACHSER & Fercam Italia joint venture, which now manages Italian groupage distribution, delivery and reception procedures follow that entity's own operating processes. Recipients of shipments in this category should use the DACHSER & Fercam Italia tracking portal or contact the relevant branch for information specific to their delivery. For all FERCAM divisions outside this joint venture structure, the company's branch network remains the primary point of contact for delivery coordination and for addressing queries from recipients about specific consignments.

What should I do if my Fercam Logistics & Transport parcel is lost or damaged?

FERCAM handles cargo claims through a branch-centric model. Shippers who believe a shipment has been lost or has arrived in damaged condition should contact their reference FERCAM branch and ask specifically for the Goods Security Officer, who is the designated person within each branch responsible for managing cargo claims. This structure places claims handling in the hands of personnel with direct knowledge of the specific shipment's routing and handling history, which allows for a more accurate investigation than would be possible through a centralized claims desk with no local operational context.

For consignees who receive a damaged shipment, a damage document should be issued at the point of delivery. This document forms the basis of any subsequent claim and should be retained carefully after receipt. If the damage document was not issued at delivery or if an additional copy is needed, the recipient should contact the original sender, who can then liaise with the relevant FERCAM branch to obtain the required documentation. Recipients are expected to note any visible damage on the delivery paperwork at the time of receipt, before signing for the consignment, as this creates a contemporaneous record of the condition of the goods on arrival.

• For senders with a lost or damaged shipment: Contact your reference FERCAM branch and request to speak with the Goods Security Officer, who is the designated person at branch level for cargo claims.
• For recipients of a damaged shipment: Note any damage on the delivery documentation at the time of receipt and contact the original sender to initiate the claims process through the relevant FERCAM branch.
• Damage documentation: A damage document is issued at delivery and serves as the primary record for any claim. If a copy is needed after the fact, the sender must request it from the relevant FERCAM branch.
• Formal written communications: FERCAM uses Italy's PEC (Posta Elettronica Certificata) certified email system for official correspondence including claims documentation. PEC provides legally recognized proof of sending and receipt under Italian law.
• Italian distribution shipments: For shipments handled by DACHSER & Fercam Italia, claims should be directed to that entity's own customer service channels rather than to FERCAM directly.

The PEC, Posta Elettronica Certificata, system is Italy's legally recognized certified electronic mail standard, providing documented proof of message sending and receipt that is admissible as legal evidence. Its use for formal claims submissions and official correspondence ensures that written communications carry legal standing in any dispute resolution process. For general customer support outside of formal claims procedures, FERCAM provides assistance through its branch network and dedicated sales representatives, with a branch locator tool available to help customers identify the appropriate local contact for their specific shipment.

Does Fercam Logistics & Transport handle international shipments and customs formalities?

FERCAM has international shipping capabilities across road, rail, air, and sea freight, and customs formality management is treated as a built-in component of its service offering rather than a separately arranged add-on. The company holds AEOF, Authorised Economic Operator Full, certification, the highest level of AEO status available in the European Union. Granted by EU customs authorities, this certification confirms that FERCAM meets rigorous standards for customs competence, professional qualifications, and supply chain safety and security. In practical terms, AEOF status gives FERCAM and its clients access to fewer physical and documentary customs checks, priority processing at border crossings, and faster clearance compared to non-certified operators.

FERCAM operates customs warehouses authorized for the introduction and holding of non-EU goods under suspension of customs duties. Goods from outside the European Union can be stored in a FERCAM customs warehouse without triggering import duty payments until those goods are released into free circulation. This arrangement provides a cash-flow benefit for importers who need to receive goods before deciding on their distribution or sale within the EU market. FERCAM maintains a direct IT connection to the Italian Customs Agency for the electronic processing of customs declarations, allowing faster and more accurate submission of required documentation than paper-based alternatives.

For international road transport, FERCAM coordinates the required TIR carnets, CMR transport documents, and other cross-border paperwork on behalf of its clients. For sea and air freight, the Air & Ocean division manages both export customs clearance and import customs procedures, providing clients with a single point of contact for the complete cross-border shipment. FERCAM's customs consulting service advises on regulatory compliance, tariff classification, and documentation requirements for specific goods and trade lanes. For clients requiring a fully inclusive landed cost with no unexpected duty liabilities on arrival, FERCAM offers Delivered Duty Paid, DDP, arrangements through its freight forwarding and customs brokerage services.

• AEOF certification: Authorised Economic Operator Full status, the highest EU customs certification level, providing faster border clearance and fewer documentary and physical checks for FERCAM shipments.
• Customs warehouses: FERCAM operates authorized customs warehouses for non-EU goods held under suspension of import duties, allowing deferred payment until goods are released into free circulation.
• Italian Customs Agency connection: Direct IT link for electronic customs declaration processing, accelerating submission and reducing manual paperwork handling time.
• Road transport documentation: TIR carnets, CMR documents, and all other required cross-border transport paperwork are coordinated by FERCAM on behalf of the shipper.
• Air and sea customs management: Full export and import customs procedures handled by the Air & Ocean division for international freight shipments across both modes.
• DDP (Delivered Duty Paid): Available for clients requiring a fully inclusive landed cost covering all applicable duties and taxes, arranged through FERCAM's customs brokerage service.
• Customs consulting: Advisory service covering regulatory compliance, tariff classification, and documentation requirements applicable to specific goods and trade destinations.

Understanding tracking statuses

When you track a FERCAM shipment online, a series of status updates appears as the consignment moves through the network. These indications allow you to follow the position and condition of the shipment at each key stage of its journey, from initial registration through to final delivery at the consignee's address. The following are the main statuses that may appear and what each one means at that point in the shipping process.