Flipkart tracking

What is Flipkart?

Flipkart is India's largest e-commerce marketplace and one of the most significant technology companies to emerge from South Asia. Founded in October 2007 by Sachin Bansal and Binny Bansal, two alumni of the Indian Institute of Technology Delhi and former employees of Amazon, the company was launched from a two-bedroom apartment in the Koramangala neighborhood of Bengaluru, Karnataka. Each founder contributed approximately 2 lakh Indian rupees as initial capital. The name was conceived as a portmanteau combining "flip" and "shopping cart," and the platform launched initially as an online bookstore before expanding into a full-range retail marketplace.

The company's early growth was shaped largely by a payment innovation that no other Indian e-commerce platform had introduced at comparable scale. Flipkart pioneered Cash on Delivery as a standard payment option, allowing customers to pay in cash at the time of doorstep delivery rather than prepaying online. This decision proved transformative in a market where credit card penetration was low and consumer trust in digital payments was limited. To support the growing order volumes and the logistical demands of COD fulfillment, Flipkart established Ekart around 2009 as a dedicated in-house logistics subsidiary.

Over the following decade, Flipkart broadened its product catalog through acquisitions and category expansion, adding electronics, fashion, appliances, and groceries. The acquisition of Myntra, India's leading fashion e-commerce platform, was among the most defining moves of this period. In 2017, SoftBank's Vision Fund invested $1.5 billion in the company, and a consortium of Tencent, eBay, and Microsoft contributed a further $1.4 billion the same year. The defining corporate milestone came on August 18, 2018, when Walmart Inc. completed its acquisition of a 77% controlling stake in Flipkart for approximately $16 billion, a transaction described at the time as the largest e-commerce acquisition in history.

As of fiscal year 2023, Flipkart holds approximately 48% of the Indian e-commerce market placing it clearly ahead of Amazon India. The Flipkart Group today encompasses the core marketplace alongside subsidiaries covering fashion through Myntra, wholesale through Flipkart Wholesale, travel through Cleartrip, and financial services through super.money. In December 2023, Walmart confirmed a $600 million infusion as part of a planned $1 billion fundraising round that valued Flipkart at between approximately $34.7 billion and $36.3 billion.

• Founded: October 2007, in Bengaluru, Karnataka, India, by Sachin Bansal and Binny Bansal
• Headquarters: Bengaluru (Bangalore), Karnataka, India
• Parent company: Walmart Inc., which acquired a controlling stake of approximately 77% in August 2018 for approximately $16 billion
• Logistics arm: Ekart (Flipkart Logistics Pvt. Ltd.), established around 2009 as a wholly owned subsidiary
• Market share: Approximately 48% of the Indian e-commerce market as of fiscal year 2023
• Registered customers: Over 100 million registered users on the platform
• Key subsidiaries: Myntra (fashion), Flipkart Wholesale, Cleartrip (travel), super.money (fintech), Ekart (logistics)
• Annual sale event: The Big Billion Days, held each year in September and October
• Payments innovation: Pioneered Cash on Delivery in Indian e-commerce; launched Flipkart UPI in partnership with Axis Bank in March 2024

Which countries does Flipkart deliver to?

Flipkart operates as a domestic Indian e-commerce platform, and its logistics arm Ekart covers more than 19,000 PIN codes across the country. This reach spans urban metros, Tier-2 and Tier-3 cities, and remote rural locations across India's 28 states and 8 union territories. The B2C Express service specifically covers more than 14,000 PIN codes, while the broader Ekart network extends to an additional 3,800 PIN codes for specialized services. Coverage across approximately 98% of all Indian postal codes makes Flipkart one of the most geographically extensive retail platforms operating in the country.

Ekart supports this national reach through a network of more than 70 fulfillment centers and warehouses distributed across India, alongside more than 3,500 delivery hubs and a daily deployed fleet of more than 7,000 trucks. The company manages over 50 million cubic feet of warehousing space, with Grade A facilities concentrated across 20 strategic locations. Regional distribution hubs are anchored in key metros including Bengaluru, Delhi, Mumbai, Hyderabad, and Kolkata, which function as the primary sorting and transshipment points for inter-city and long-distance shipments throughout the country.

Flipkart does not offer native international shipping to customers located outside India. The platform was built exclusively for domestic Indian commerce, and no cross-border delivery option exists on the platform for shipments to foreign addresses. International buyers, particularly members of the Indian diaspora in the United States, the United Kingdom, Australia, and Gulf countries, typically rely on third-party package forwarding services to purchase from Flipkart, a process described in more detail in the international shipping section below.

• National coverage: More than 19,000 PIN codes across all 28 states and 8 union territories of India
• Metro cities: Full coverage of Delhi NCR, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune, and Ahmedabad
• Tier-2 and Tier-3 cities: Covered via Ekart's regional hub and delivery network
• Rural locations: Served through PIN code extensions reaching approximately 98% of Indian postal codes
• Fulfillment infrastructure: More than 70 fulfillment centers and 3,500 delivery hubs distributed across India
• International shipping: Not available as a native service; accessible only through third-party forwarding services

What are the Flipkart services and delivery times?

Flipkart fulfills the majority of its orders through Ekart, its wholly owned logistics subsidiary, which handles more than 90% of all deliveries on the platform. For destinations or order types not covered by Ekart's own network, Flipkart works with third-party logistics providers including Delhivery, Ecom Express, and Blue Dart. The platform structures its fulfillment into several service tiers that differ by speed, geographic availability, and the conditions that determine eligibility. In most cases, end consumers receive free or heavily subsidized shipping, as logistics costs are built into the seller fee structure rather than billed to buyers directly.

Standard Delivery is the default tier for most products and carries an estimated window of 4 to 5 working days from the date of dispatch. Express Delivery shortens this to approximately 2 to 3 business days and is available on eligible products from sellers who have opted into faster fulfillment arrangements. Reverse logistics for returns is handled by Ekart as well, with the carrier arranging a pickup from the customer's address once a return or replacement request has been approved through the platform's My Orders interface.

For customers in larger cities, Flipkart operates two additional premium speed tiers. The In-a-Day Guarantee commits to next-day delivery across more than 50 Indian cities for orders placed before the applicable cut-off time. The Same-Day Guarantee, available in 13 cities, commits to delivery within the same calendar day for orders placed before 11 AM on working days. Both services are subject to product and seller eligibility and are not available uniformly across all categories on the platform.

• Standard Delivery: 4 to 5 working days from dispatch; the default tier for the majority of products sold on the platform
• Express Delivery: Approximately 2 to 3 business days; available on eligible products from participating sellers
• In-a-Day Guarantee: Next-day delivery in more than 50 Indian cities for orders placed before the applicable cut-off time
• Same-Day Guarantee: Same-calendar-day delivery in 13 cities for orders placed before 11 AM on working days
• Cash on Delivery: Payment accepted in cash at the door at the time of delivery; integrated across all service tiers
• Returns and reverse logistics: Ekart-managed pickup of returned items from customer addresses, initiated through the My Orders interface on the Flipkart app or website
• Seller-fulfilled orders: A separate category where sellers ship directly to customers using their own logistics arrangements or third-party carriers

What are the Flipkart rates and maximum dimensions accepted?

Flipkart charges sellers a logistics fee referred to internally as the GT charge, or Goods Transport Charge. This fee is calculated by comparing the actual physical weight of the package against the volumetric weight, which is derived by multiplying the package's length, breadth, and height in centimeters and dividing the result by 5,000. Whichever value is higher governs the applicable fee. The final rate also depends on the delivery zone, categorized as local, zonal, or national, and on the seller's tier classification within Flipkart's performance-based program.

Seller tiers are structured as Bronze, Silver, and Gold, with all new sellers automatically placed in the Bronze category. Tier upgrades occur quarterly based on performance metrics. The commission fee charged to sellers varies by product category and typically ranges from 5% to 20% of the final selling price. A fixed closing fee is applied in addition and is determined by the seller's tier. Flipkart provides free shipping to sellers on products weighing less than 500 grams within local and zonal delivery zones, while heavier items are billed based on the volumetric weight calculation.

End consumers generally do not pay separate shipping charges, as Flipkart absorbs logistics costs into its seller fee structure rather than billing buyers directly. Premium membership through Flipkart Plus and specific promotional periods can provide consumers with additional shipping benefits. During large sale events such as the Big Billion Days, participating sellers may offer entirely free or expedited shipping on eligible products as part of promotional arrangements with the platform.

• Weight calculation method: Higher of actual weight or volumetric weight (Length x Breadth x Height in cm, divided by 5,000)
• Delivery zones: Local, zonal, and national; each zone carries a different GT charge rate
• Seller tiers: Bronze (default for all new sellers), Silver, and Gold; tier determines the applicable closing fee
• Commission fees: Typically 5% to 20% of the final selling price, varying by product category
• Free shipping threshold: Products weighing under 500 grams qualify for free shipping within local and zonal delivery zones
• Consumer shipping charges: Generally free or subsidized, incorporated into the seller fee structure rather than charged to buyers directly

What are the Flipkart delivery options?

Flipkart delivers all orders to the registered delivery address as the default mode. For eligible deliveries, the Flipkart app displays the delivery executive's real-time location and estimated arrival time, allowing the recipient to anticipate when the package will reach the door. For high-value products such as electronics and appliances, a one-time password confirmation or a physical signature may be required at the time of handover to verify that the package has been received by the correct person at the address.

If a delivery attempt cannot be completed because the recipient is absent, the address is unreachable, or another obstacle prevents handover, Ekart's system logs the event as a failed delivery and typically schedules further attempts on subsequent working days. Customers who miss a delivery can contact Ekart's customer service at the toll-free number 1800 208 1888 to arrange a new delivery window. Prior to dispatch, customers can also request a change of delivery address or reschedule the delivery through the Flipkart app or website, subject to the conditions of the specific product and seller. Open-box delivery, which allows the customer to inspect the item before formally accepting the package, is available for electronics and appliances.

• Home delivery: Standard delivery to the registered address; the default option for all orders across all service tiers
• OTP or signature confirmation: Required at delivery for high-value categories including electronics and appliances
• Open-box delivery: Available for electronics and appliances; allows the customer to inspect the item before accepting the package
• Real-time delivery tracking: Delivery executive's location displayed in the Flipkart app for eligible orders
• Delivery rescheduling: Available through the Flipkart app or website before the order has been dispatched
• Address change: Customers can redirect an order to an alternative address before dispatch, subject to product and seller eligibility
• Ekart customer service: Reachable at toll-free number 1800 208 1888 for shipment-specific queries and missed delivery rescheduling

What should I do if my Flipkart parcel is lost or damaged?

Flipkart processes return and replacement requests through the My Orders interface on the app and website. To open a claim, the customer selects the relevant item from their order history and chooses the return or replace option. For damaged goods or incorrect deliveries, the system requires the customer to upload photographic evidence of the issue before the claim is reviewed and approved. Once a return is accepted, Ekart arranges a pickup from the customer's address at no additional charge, and a replacement or refund is processed after the item has been collected.

Return eligibility and timelines vary by product category. Claims for damaged or incorrect deliveries are generally accepted within 5 days of delivery and are assessed individually. Certain categories including lifestyle products, furniture, home decor, pet supplies, and medicines may be eligible for complete refunds under conditions defined by Flipkart's category policies. The refund processing timeline ranges from 2 to 10 business days depending on the original payment method and the nature of the claim. Customers with unresolved disputes can use the formal grievance redressal mechanism accessible through the platform.

• Claim initiation: Navigate to My Orders on the Flipkart app or website, select the relevant product, and choose "Return" or "Replace"
• Evidence requirement: Photographic documentation of damage or incorrect delivery must be submitted before the claim is reviewed
• Return window: Generally 5 days from delivery for damaged or incorrect items; assessed on a case-by-case basis
• Refund timeline: 2 to 10 business days depending on the payment method used and the type of claim
• Ekart logistics queries: Toll-free number 1800 208 1888 for shipment tracking and delivery issue escalation
• Flipkart customer care: Toll-free number +91-1800-202-9898 for general order and account queries
• Live support hours: Approximately 7 AM to 11 PM IST through the Flipkart app and website
• Grievance redressal: A formal disputes mechanism available through the platform for cases not resolved through the standard return process

Does Flipkart handle international shipments and customs formalities?

Flipkart does not offer direct international shipping to customers outside India. The platform was designed exclusively for domestic Indian commerce, and no cross-border delivery option exists on the platform for shipments to foreign addresses. This applies uniformly across all product categories and all international destinations, consistent with the company's strategic orientation toward serving the Indian domestic retail market rather than operating as an international export channel.

The international demand for Flipkart products, particularly from Indian diaspora communities in the United States, the United Kingdom, Australia, and Gulf countries, has given rise to a market of third-party package forwarding services. Companies such as ShoppRe, ForwardParcel, and myxborder allow overseas buyers to register an Indian delivery address, purchase items on Flipkart as normal, receive the parcel at that Indian address, and then have the forwarding company ship the package onward to the buyer's actual overseas location. In these arrangements, Flipkart and Ekart are responsible only for the India-domestic portion of the journey.

When using forwarding services, buyers should be aware that certain product categories are commonly restricted from international re-export. Power banks and other lithium battery products are frequently flagged due to aviation transport regulations. Other restricted items include aerosols, gold, certain electronics, liquids, and perishable or homemade food products. Customs duties, import taxes, and destination country tariffs are the responsibility of the receiving buyer. The international leg of any such shipment is handled entirely by the forwarding company using its own carrier partnerships, which may include DHL, FedEx, or regional international carriers, and not by Flipkart or Ekart directly.

Understanding tracking statuses

When tracking a Flipkart order, different status messages appear as the package moves through Ekart's logistics network. These indications show the position of the shipment at each key stage of its journey, from the initial shipping label creation to the final delivery attempt. Ekart tracking numbers follow a specific alphanumeric structure. The most common format consists of four capital letters followed by ten digits, totaling 14 characters, with the four-letter prefix encoding information about the shipment type and routing. An alternative format uses two letters, nine digits, and two terminal letters. Orders can be tracked through the My Orders section of the Flipkart app or through third-party parcel aggregators. Brief gaps in status updates are normal when a package is in transport between two scan points.