Flydubai Cargo tracking

What is Flydubai Cargo?

Flydubai Cargo is the dedicated cargo division of flydubai, the government-owned low-cost airline formally known as Dubai Aviation Corporation and based in Dubai, United Arab Emirates. Unlike most large cargo operators in the Gulf region, flydubai Cargo does not operate dedicated freighter aircraft. It carries freight exclusively in the belly-hold space of its parent airline's Boeing 737 fleet using the scheduled passenger network to maintain regular cargo capacity across a wide range of short and medium-haul routes. The cargo division was launched in 2012, roughly three years after flydubai began its passenger operations in June 2009.

The origins of flydubai Cargo follow directly from those of its parent airline. On 19 March 2008, the Government of Dubai announced the creation of Dubai Aviation Corporation, trading as flydubai, as a fully government-owned carrier separate from the Emirates Group. The airline's first scheduled flights departed in June 2009 to Beirut and Damascus, and from there flydubai extended its network across the Middle East, Africa, South Asia, and Central and Eastern Europe over the following years. By the time the cargo division launched in 2012, flydubai already operated a substantial route network that gave cargo operations an immediate platform to build on. Within less than a year, flydubai Cargo had added connections reaching from Hong Kong to Bangladesh and the United Kingdom. In October 2012, the carrier opened the first direct cargo links between Dubai and Bucharest, on 1 October, and between Dubai and Skopje, on 18 October, providing those markets with direct air freight connectivity for the first time.

• Cargo division founded: 2012, approximately three years after flydubai commenced passenger operations
• Parent airline founded: 19 March 2008, as Dubai Aviation Corporation, by the Government of Dubai
• Parent airline first flight: 1 June 2009, inaugural service to Beirut and Damascus
• Headquarters: ENI Sapphire Tower, Al Ittihad Road, Port Saeed, Deira, Dubai, United Arab Emirates
• Ownership: Dubai Aviation Corporation (flydubai), fully owned by the Government of Dubai
• IATA airline code: FZ, with an AWB airline prefix of 141
• Fleet: Single-fleet operator using Boeing 737-800 and 737 MAX aircraft
• Primary cargo hub: Dubai International Airport (DXB)
• Secondary cargo hub: Al Maktoum International Airport (DWC)
• Interline partners: More than 40 airline partners, including Emirates and British Airways
• Digital booking platform: cargo.one, introduced in autumn 2024 and covering 121 countries
• Technology platform: Accelya FLX Cargo, built on the foundations of the earlier Mercator SkyChain and Rapid Cargo systems

Flydubai Cargo occupies a distinct position in the Gulf air freight market by focusing on destinations in Central Asia, the Caucasus, East Africa, and South-East Europe that receive relatively little coverage from large full-freighter operators. Its strategy relies on the frequency of flydubai's passenger schedule to generate consistent belly-hold capacity on routes where direct air freight alternatives are limited. Its primary customers include freight forwarders, logistics companies, postal operators, courier companies, e-commerce exporters, and businesses in pharmaceuticals, agriculture, electronics, and textiles.

During the COVID-19 pandemic, flydubai Cargo converted six Boeing 737-800 aircraft to all-cargo configuration and completed 44 dedicated cargo operations, transporting approximately 146 tonnes of medicines, medical equipment, and perishables to countries including Azerbaijan, Egypt, India, Kuwait, Lebanon, Montenegro, Pakistan, Saudi Arabia, and Sudan. This response illustrated the operational flexibility that a belly-hold carrier can bring to emergency supply chains, as the parent airline's passenger aircraft could be repurposed quickly to meet acute freight demands across the network.

Which countries does Flydubai Cargo deliver to?

Flydubai Cargo operates direct cargo services to more than 150 destinations across 53 countries, with all flights originating from Dubai. The network covers Africa, Central Asia, the Caucasus, Central and South-East Europe, the Gulf Cooperation Council countries, the broader Middle East, the Indian Subcontinent, and South-East Asia. Two airports in Dubai handle all flydubai Cargo consignments. Dubai International Airport, DXB, serves as the primary hub, while Al Maktoum International Airport, DWC, functions as a secondary facility for both drop-off and collection.

The carrier has built particular depth in regions that were historically less connected by direct air freight services. In the Caucasus, flydubai Cargo serves Azerbaijan and Georgia directly. In Central Asia, routes to Uzbekistan, Kazakhstan, and Kyrgyzstan provide freight capacity for markets that have had limited options for air cargo. In Africa, the network includes East African and North African destinations, with Mombasa in Kenya added in 2024. In South and South-East Asia, the network covers India across multiple cities, Sri Lanka via Colombo, Pakistan via Islamabad and Karachi, both added in 2024, Bangladesh, and Malaysia including Langkawi and Penang. In Europe, direct cargo routes reach Bucharest in Romania, Skopje in North Macedonia, and Basel in Switzerland the last of which was added in 2024.

• Middle East and GCC: Saudi Arabia, Kuwait, Bahrain, Oman, Qatar, Jordan, Lebanon, and other destinations across the Arabian Peninsula and Levant
• Caucasus: Azerbaijan and Georgia, among other destinations with limited prior air freight connectivity
• Central Asia: Uzbekistan, Kazakhstan, Kyrgyzstan, and other Central Asian points
• Africa: East African destinations including Mombasa (Kenya) and North African points, with Sudan also served as an origin for perishable exports
• Indian Subcontinent: India (multiple cities), Sri Lanka (Colombo), Pakistan (Islamabad and Karachi), and Bangladesh
• South-East Asia: Malaysia (Langkawi and Penang) and other regional destinations
• Central and South-East Europe: Romania (Bucharest), North Macedonia (Skopje), and Switzerland (Basel), among other European points
• Worldwide via interline: More than 300 stations globally through partner carriers including Emirates and British Airways, covering the Americas, Australasia, and the Far East

Through interline agreements with more than 40 airline partners, flydubai Cargo can route cargo to more than 300 stations worldwide, reaching destinations across Europe, the Americas, Australasia, and the Far East that fall outside flydubai's own passenger schedule. A cargo consignment from a flydubai Cargo origin station may be transferred at Dubai to a partner carrier for onward delivery, extending the effective reach of the network considerably beyond the carrier's own flights. Transfer connections between arriving and departing flydubai flights at Dubai can be completed in as little as one hour, which is a meaningful advantage for freight moving through the Middle East toward multiple regions.

What are the Flydubai Cargo services and delivery times?

Flydubai Cargo offers several distinct service categories covering the full range of cargo types, from general commercial goods to temperature-sensitive, high-value, and regulated shipments. The base service tier is General Cargo, which handles standard commercial goods such as electronics, textiles, spare parts, consumer goods, and general merchandise. Above this sits a Priority Cargo tier for time-critical freight, which guarantees placement on the specifically booked flight. If Priority-booked cargo cannot travel on the nominated service, the carrier refunds the rate difference between the Priority and General rates to the shipper.

• General Cargo: Standard service for commercial goods including electronics, textiles, spare parts, and general merchandise, processed through cargo handling facilities at DXB and DWC
• Priority Cargo: Elevated tier with guaranteed acceptance on the nominated flight; if the cargo cannot travel on the booked service, the shipper receives a refund of the rate differential between the Priority and General rates
• Perishable Cargo: Temperature-controlled transport for food products including fresh and frozen meats, fruits, vegetables, and flowers, primarily sourced from the Indian Subcontinent and the CIS region
• Pharmaceutical Cargo: Handling in compliance with Good Distribution Practice (GDP) standards for medicines and medical-grade products requiring cold-chain integrity
• Valuable Cargo: Secure transport for high-value goods with declared values starting from $1,000 per kilogram, with sealed, specially provided boxes available for the protection of contents
• Dangerous Goods: Carriage in full compliance with IATA Dangerous Goods Regulations, subject to applicable restrictions at each destination
• Live Animals: Transport in compliance with IATA Live Animal Regulations (LAR), with door-to-door options available at selected destinations through specialist partner companies
• Courier Service: Express shipping for documents and small packages in partnership with professional courier operators
• Mail: Air transport solutions for postal service providers at selected flydubai destinations

As a belly-hold carrier, flydubai Cargo's delivery timeframes are governed by the frequency of passenger flights on each route. For high-frequency routes such as those to Beirut, Colombo, Doha, and Salalah, cargo can be moved with considerable regularity and short transit times in the air translate to fast operational throughput. For GCC and Middle East routes, the flight duration itself is often under two hours, meaning cargo can move between Dubai and nearby cities within the same working day. For destinations in India, Pakistan, and the broader Indian Subcontinent, direct flights from Dubai are also relatively brief, supporting efficient same-day or next-day airside operations.

For shipments traveling via interline connections to destinations outside flydubai's own network, the total transit time depends on the onward carrier's schedule, the connection point, and the handling arrangements at the final destination. Transfers between flydubai Cargo flights at the Dubai hub can be completed in as little as one hour, which limits dwell time for goods moving through Dubai toward onward connections. The Priority Cargo service is the most dependable option for shippers requiring a firm transit timeframe, since it guarantees placement on the booked flight rather than relying on available belly capacity on a given service.

What are the Flydubai Cargo rates and maximum dimensions accepted?

Flydubai Cargo calculates its freight rates using the standard air cargo methodology of chargeable weight, which is the higher figure between the actual gross weight of the shipment and its volumetric weight. Volumetric weight is calculated according to IATA dimensional conversion standards, so a large but light shipment is billed on its volume rather than its physical mass, while a dense, heavy shipment is billed on actual weight. This pricing approach is applied consistently across all commodity types and service tiers.

• Rate calculation method: Chargeable weight, being the higher of actual gross weight or volumetric weight calculated according to IATA standards
• Service tier pricing: General Cargo forms the base rate; Priority Cargo commands a higher rate per kilogram in exchange for guaranteed flight acceptance on the nominated service
• Valuable Cargo pricing: Declared value is incorporated into pricing for insured shipments, with valuation starting from $1,000 per kilogram
• Specialized surcharges: Dangerous goods, perishables, live animals, and other regulated cargo categories may attract additional charges above the base freight rate to reflect the extra handling and documentation requirements
• Drop-off points: Dubai International Airport (DXB) and Al Maktoum International Airport (DWC) both accept cargo consignments for outbound shipments
• Rate quotations: Specific rates, weight limits, and dimension restrictions by destination and service type are available through flydubai Cargo representatives or through digital booking platforms

The rate differential between General and Priority Cargo has a practical function within the service structure. If a Priority-rated shipment cannot travel on the nominated service, the shipper is refunded the difference between the two rate levels, meaning the premium paid does not become a sunk cost if the carrier is unable to honour the original booking commitment. For specialized commodities, surcharges above the standard freight rate reflect the additional handling, documentation, and equipment requirements associated with those goods rather than a straightforward margin applied to the base rate.

What are the Flydubai Cargo delivery options?

Flydubai Cargo operates as an airport-to-airport freight carrier, meaning consignments are dropped off at the cargo facility at the origin airport and collected from the corresponding facility at the destination airport. Shippers deliver their goods to the designated cargo handling areas at Dubai International Airport, DXB, or Al Maktoum International Airport, DWC, and consignees or their authorized representatives collect freight from the destination station. This model applies to the large majority of shipments across the flydubai Cargo network and is consistent with standard commercial air freight practice.

• Airport drop-off: Dubai International Airport (DXB) and Al Maktoum International Airport (DWC) both serve as cargo acceptance points for outbound shipments
• Airport collection: Consignees collect cargo from the designated facility at the destination airport once the shipment has cleared customs and been confirmed as available for pick-up
• Shipment documentation: Consignments are shipped under Air Waybills (AWB) or as Unaccompanied Courier Bags (CBV), with the Air Waybill serving as the primary contractual document between the shipper and the carrier
• Live Animals exception: Door-to-door transportation is available for live animal shipments at selected destinations, handled in collaboration with specialist partner companies covering both collection and final delivery
• Local station contacts: Contact numbers for cargo handling at specific network points are published by flydubai, allowing consignees to coordinate collection directly with local station teams

The Air Waybill is the central document governing each consignment and establishes the contractual relationship between the shipper and flydubai Cargo. All charges, conditions, and liability provisions are attached to this document from the point of acceptance at the origin facility. For shipments involving live animals, flydubai Cargo coordinates with specialist partners at selected destinations to provide a door-to-door service that covers both collection from the shipper's location and delivery to the consignee's premises, which is a notable departure from the airport-to-airport model that applies to all other cargo categories on the network.

What should I do if my Flydubai Cargo parcel is lost or damaged?

Flydubai Cargo's Conditions of Carriage for Cargo, most recently updated in December 2024, govern the contractual framework for liability, claims, and compensation. Under these conditions, the shipper is responsible for correct declaration, proper documentation, lawful packaging, and compliance with all applicable regulations before handing over the consignment. The shipper is also required to indemnify the carrier against any liability arising from absent or incorrect documentation, improper customs valuations, or the presence of prohibited articles within a consignment.

• Priority Cargo compensation: If a Priority-booked shipment cannot travel on the nominated flight, the shipper is entitled to a refund of the rate differential between the Priority and General rates
• Cargo phone (business hours): +971 4 603 3556, lines open from 8am to 5pm Sunday through Thursday
• General contact number (24 hours): +971 600 54 44 45, staffed by cargo representatives available around the clock for tracking and status inquiries
• Written inquiry response time: Responses to written inquiries are provided within 48 hours
• Terminated carriage: Where carriage is terminated, delivery to a transfer agent or placement of the shipment in storage constitutes completed delivery under the contract, with carrier liability ceasing at that point subject to notification of the shipper or consignee

Flydubai Cargo reserves the right to refuse carriage of goods that are likely to cause damage or delay, or whose carriage is prohibited by law. In situations where shipments involve goods that were incorrectly declared or inadequately packaged, liability reverts to the shipper under the terms of the Conditions of Carriage. For claims relating to damage, loss, or delay on general cargo, shippers and consignees are directed to contact the cargo team by phone or in writing. Cargo representatives are available around the clock to provide current status information on any consignment, which can help establish the facts before a formal claim is submitted.

Does Flydubai Cargo handle international shipments and customs formalities?

Flydubai Cargo is an international air cargo carrier, with the large majority of its operations crossing international borders. All shipments on the network are subject to the customs and import/export regulations of the United Arab Emirates as the primary hub country, and of the destination country. The shipper is responsible for preparing accurate and complete customs documentation for every consignment, including commercial invoices, packing lists, certificates of origin, and any commodity-specific documents required for food products, pharmaceuticals, live animals, dangerous goods, or high-value items.

For dangerous goods, carriage requires full compliance with IATA Dangerous Goods Regulations, including specific documentation, packaging, and labeling that must be in place before flydubai Cargo will accept the shipment. Live animals must travel with appropriate health certificates, import permits, and CITES documentation where required, in line with IATA Live Animal Regulations. Flydubai Cargo will not accept for carriage any items prohibited under UAE customs law or under the laws of the destination country, including narcotics, certain categories of weapons and ammunition, and items that violate intellectual property laws.

• Shipper responsibility: Accurate customs declarations, complete documentation, and compliance with the regulations of both the UAE and the destination country rest with the shipper
• Indemnification: Under the Conditions of Carriage, the shipper must indemnify flydubai Cargo against any liability arising from absent or incorrect documentation, or improper customs valuations
• Dangerous goods documentation: Full compliance with IATA Dangerous Goods Regulations required before acceptance, including correct packaging, labeling, and accompanying paperwork
• Live animal documentation: Health certificates, import permits, and CITES documentation required where applicable, in accordance with IATA Live Animal Regulations
• Interline routing customs: Shipments routed via partner carriers to more than 300 stations worldwide may transit additional countries, and shippers are advised to verify customs requirements at each point on multi-leg itineraries
• Customs tracking: Customs clearance status is included in the shipment tracking data available through the Accelya FLX Cargo platform, and cargo representatives are available around the clock for customs-related inquiries

For shipments routed via the interline network to destinations beyond flydubai's own flight schedule, customs procedures may involve one or more additional transit countries depending on the partner carrier used for onward delivery. Shippers are advised to verify customs requirements at each point along the intended routing before confirming a booking. Under the Conditions of Carriage, the burden of customs compliance rests firmly with the party that originates the shipment, and any costs or liability arising from non-compliance are recoverable from the shipper by the carrier.

Understanding tracking statuses

When tracking a flydubai Cargo shipment, the status updates displayed reflect the key handling and transit stages of the Air Waybill from origin acceptance through to final delivery or collection. These updates are generated through the Accelya FLX Cargo platform, which manages end-to-end cargo data from the point of drop-off at the origin airport through to collection at the destination facility. Multiple AWB numbers can be tracked simultaneously by entering them separated by commas in the tracking interface, which also displays source and destination airport details, scheduled and actual dispatch and arrival times, delay information where applicable, and customs clearance status.