Garuda Indonesia Cargo tracking

What is Garuda Indonesia Cargo?

Garuda Indonesia Cargo is the dedicated freight division of PT. Garuda Indonesia Persero Tbk, the national flag carrier of Indonesia. Operating under the brand "Cargo Garuda Indonesia," the division was formally established as a distinct freight operation in 1996, though cargo activities grew organically from belly-hold capacity on passenger aircraft throughout the 1960s through the 1980s. The IATA airline code is GA, the ICAO code is GIA, and the Air Waybill carrier prefix is 126, meaning all shipments carry an AWB formatted as 126-XXXXXXXX.

The division's primary hub is Soekarno-Hatta International Airport, CGK, in Jakarta, with secondary hubs at Ngurah Rai International Airport, DPS, in Bali and Kualanamu International Airport, KNO, in Medan. The parent fleet as of late 2024 comprised 74 aircraft, including Airbus A330s, Boeing 777-300ERs, Boeing 737-800s, and Boeing 737-800 Boeing Converted Freighters. Cargo is transported via both belly-hold space in passenger aircraft and dedicated freighter-converted aircraft.

The division serves a broad customer base ranging from individual consumers to corporations in fashion, electronics, pharmaceuticals, automotive, and food industries. Freight forwarders, cargo agents, and corporate logistics managers form a significant portion of the customer mix. The network includes 130 or more Cargo Service Centers across Indonesia and approximately 500 daily domestic departures. In September 2025, Garuda Indonesia Cargo joined by Freightos, a digital booking platform connecting roughly 10,000 freight forwarder offices worldwide. Garuda Indonesia President Wamildan Tsani stated the partnership was intended to expand international market presence and improve accessibility for customers worldwide.

• Parent company: PT. Garuda Indonesia (Persero) Tbk, the national airline of Indonesia
• Cargo division founded: 1996, as the dedicated freight unit of the airline
• Headquarters: Service Management Building, Soekarno-Hatta International Airport, Cengkareng, Tangerang, Indonesia
• IATA code: GA
• ICAO code: GIA
• AWB carrier prefix: 126
• AWB format: 126-XXXXXXXX (for example, 126-12345678)
• Primary hub: Soekarno-Hatta International Airport (CGK), Jakarta
• Secondary hubs: Ngurah Rai International Airport (DPS), Bali; Kualanamu International Airport (KNO), Medan
• Fleet (parent, late 2024): 74 aircraft including Airbus A330s, Boeing 777-300ERs, Boeing 737-800s, and Boeing 737-800 Boeing Converted Freighters
• Cargo Service Centers: 130 or more outlets across Indonesia
• Daily domestic departures: approximately 500
• Awards: ICAC Best Cargo Airline for Pacific Asia (2019) and ICAC Best Cargo Airline for Europe Sector (2019)
• Phone: +62 21 2351-9090
• Mobile hotline: 0804-1-909090
• Toll-free within Indonesia: 1-800-125-555
• International phone: +62 21 2351 9999

Garuda Indonesia Cargo holds a leading position in Indonesian domestic air freight. Indonesia's geography, spanning more than 17,000 islands across the equator, makes air freight not merely a premium option but often the only practical means of moving time-sensitive goods between distant parts of the archipelago. In 2019, the Indonesia Cargo Agent Club, an association of more than 55 cargo agent members with over 33 years of history, awarded Garuda Indonesia Cargo the titles of Best Cargo Airline for Pacific Asia and Best Cargo Airline for Europe Sector at a ceremony held at XXI Lounge Plaza Senayan in Central Jakarta. Mohammad Iqbal, Director of Business Cargo and Business Development, accepted the award and announced plans to expand the air cargo shipping network and develop logistics infrastructure across eastern Indonesia.

Which countries does Garuda Indonesia Cargo deliver to?

Garuda Indonesia Cargo operates domestic services to 30 or more airports across Indonesia, with dedicated Cargo Service Centers in 65 or more cities including Jakarta, Surabaya, Bandung, Medan, Makassar, and Bali. The domestic network is supported by the volume of passenger flight operations, which number around 500 daily departures. This scale makes belly-hold cargo capacity broadly available across major Indonesian cities and many secondary destinations throughout the archipelago.

Internationally, Garuda Indonesia Cargo reaches 70 or more destinations by combining own-operated routes with interline and transhipment agreements maintained with 30 or more partner airlines. The division holds international offices in Hong Kong, Singapore, Malaysia, Australia, Japan, South Korea, India, the UAE, the UK, and the Netherlands. The transhipment network is built on three commercial models, Special Prorate Agreements, Joint Freighter arrangements, and Block Space Agreements with airline partners and cargo agents.

Direct international services on Garuda-operated routes cover key commercial centers across Southeast Asia, East Asia, South Asia, Oceania, the Middle East, and Europe. Destinations in the Americas, including the United States and Canada, are served through Special Prorate Agreements with interline partners. A joint business partnership with Japan Airlines, commencing April 2025, has expanded cooperative cargo capacity specifically on Indonesia-Japan routes, adding frequency and capacity on one of the airline's highest-demand international lanes.

• Domestic coverage: 30 or more airports; 65 or more Cargo Service Centers; approximately 500 daily departures
• International destinations: 70 or more via own routes and partner airline agreements
• Southeast Asia: Singapore, Bangkok (Thailand), Kuala Lumpur (Malaysia), Ho Chi Minh City and Hanoi (Vietnam)
• East Asia: Hong Kong, Tokyo Haneda (HND), Tokyo Narita (NRT), Osaka, Seoul (South Korea), Shanghai, Beijing, Guangzhou, Taipei (Taiwan)
• South Asia: Mumbai (India), Colombo (Sri Lanka), Karachi (Pakistan)
• Oceania: Sydney and Melbourne (Australia), Auckland (New Zealand)
• Middle East: Jeddah (Saudi Arabia), Dubai (United Arab Emirates), Istanbul (Turkey)
• Europe: Amsterdam (Netherlands), London (United Kingdom)
• Americas: United States and Canada via Special Prorate Agreements with interline partners
• International offices: Hong Kong, Singapore, Malaysia, Australia, Japan, South Korea, India, UAE, UK, Netherlands

What are the Garuda Indonesia Cargo services and delivery times?

Garuda Indonesia Cargo offers a range of services covering standard general cargo through to highly specialized freight categories. General cargo accepts everyday commercial goods such as fashion items, textiles, books, toys, and spare parts. Shipments under general cargo can be dropped off at Cargo Service Centers, Cargo Outlets, or initiated through the GO Express mobile application. AWB-based online tracking applies to all shipments in this category regardless of origin or destination.

Time-definite door-to-door services are available under two GO Express tiers. GO Express Platinum provides same-day delivery with a money-back guarantee for shipments accepted before the 10:00 AM local time cutoff; the maximum weight per item is 30 kg, and the service is restricted to defined geographic zones. GO Express Silver operates on a standard door-to-door basis exceeding two business days, during business hours of 08:00 to 17:00 local time, with no delay refund attached. GO Express Silver covers Jakarta CGK, Surabaya SUB, Bali DPS, and a selection of international airports including Bangkok and Singapore.

Specialized freight categories address the full range of regulated and temperature-sensitive cargo. Perishable goods move through Cool Rooms for moderate refrigeration or Cold Rooms for freezer-range temperatures, with the temperature calibrated per commodity. Pharmaceutical goods use AC rooms, Cool Rooms, Cold Rooms, and specialized containers, with all pharmaceutical cargo screened by a Regulated Agent prior to handling. Live animal shipments are governed by CITES regulations and quarantine requirements; dolphins and sharks are explicitly excluded from acceptance.

Dangerous goods are handled by DG-certified officers operating under IATA Dangerous Goods Regulations, covering all nine UN hazard classes. Garuda has published 14 operator-specific variations designated GA-01 through GA-14. Valuable goods including gold, banknotes, jewelry, and artworks are stored in a dedicated Strong Room and transported via secured baggage carts with controlled handoff at origin and destination. Human remains are accepted on both domestic and international routes, with quarantine inspection mandatory before boarding, and family members may travel on the same flight as the deceased.

• General Cargo: fashion, textiles, books, toys, spare parts; available via Cargo Service Centers, Cargo Outlets, and GO Express app
• GO Express Platinum: same-day door-to-door; acceptance before 10:00 AM local time; max 30 kg per item; money-back guarantee if same-day delivery is not achieved
• GO Express Silver: door-to-door exceeding 2 business days; 08:00-17:00 business hours only; max 30 kg per item; no delay refund
• Airport-to-Airport: cargo collected by consignee or authorized representative at the destination Cargo Service Center
• Dangerous Goods: all 9 UN hazard classes; handled under IATA DGR; operator variations GA-01 through GA-14; DG-certified officers only
• Perishable Goods: Cool Room and Cold Room with adjustable temperature; fresh fish, meat, fruits, vegetables, and flowers accepted
• Pharmaceutical Goods: AC rooms, Cool Rooms, Cold Rooms, and specialized containers; Regulated Agent screening required
• Live Animals: CITES regulations and quarantine apply; dolphins and sharks not accepted; designated holding area at warehouse
• Human Remains: domestic and international; family may travel on same flight; quarantine inspection mandatory before boarding
• Valuable Goods: Strong Room storage; dedicated baggage carts; outer packaging must not indicate contents or value
• Valet and Automobile: gasoline vehicles must reduce tank to one-quarter capacity; diesel requires no draining; LPG vehicles restricted to all-cargo aircraft only

What are the Garuda Indonesia Cargo rates and maximum dimensions accepted?

Garuda Indonesia Cargo prices shipments based on the greater of actual weight or volumetric weight, also known as dimensional weight, consistent with standard IATA practice. This means a low-density shipment occupying significant cubic volume may be charged at its dimensional weight even if the physical scale reading is lower. Rates are not published as a fixed public tariff and vary by route, service type, shipment date, and applicable surcharges in effect at the time of booking.

Fuel surcharges are adjusted periodically. The Hong Kong Export Cargo Fuel Surcharge was updated as recently as December 2025, indicating active surcharge management across trade lanes. Promotional rates have been offered at specific junctures, including a 75 percent discount during the airline's 75th anniversary campaign and a 10 percent discount during the 2024 Sales Office Travel Fair at CSC Own and CSC AJC locations. Freight forwarders booking through by Freightos receive instant real-time rate visibility for applicable routes, replacing the traditional manual quoting process.

Weight limits differ by service tier. GO Express Platinum and GO Express Silver each apply a maximum of 30 kg per individual item. Airport-to-Airport and specialized cargo categories operate under higher weight tolerances, governed by pallet and structural constraints of the specific aircraft type handling the shipment. There is no single universal maximum published across all cargo types, and individual shipments requiring pallet or container loading are subject to operational assessment at the time of acceptance.

• Pricing basis: greater of actual weight or volumetric (dimensional) weight, per IATA standard
• GO Express Platinum maximum weight: 30 kg per item
• GO Express Silver maximum weight: 30 kg per item
• Airport-to-Airport and special cargo: higher weight tolerances governed by pallet and aircraft structural constraints
• Fuel surcharges: adjusted periodically by trade lane; Hong Kong Export Cargo Fuel Surcharge updated December 2025
• Promotional pricing: 75% discount during 75th anniversary; 10% discount during 2024 Sales Office Travel Fair at CSC Own and CSC AJC locations
• Freight forwarder access: real-time rate visibility available via by Freightos

What are the Garuda Indonesia Cargo delivery options?

Garuda Indonesia Cargo provides two broad delivery modes, airport-to-airport and door-to-door. Under the airport-to-airport model, cargo is transported from the origin airport to the destination airport, where the consignee or an authorized representative collects the shipment from the destination Cargo Service Center. This option is available across all domestic and international routes and is the mode most commonly used by freight forwarders and business shippers integrating Garuda's network capacity into their own operations.

Door-to-door delivery is available through the GO Express product family. GO Express Platinum covers same-day pickup and delivery within defined service zones, provided the shipment is accepted before the 10:00 AM daily cutoff. GO Express Silver provides door-to-door service on a standard schedule exceeding two business days, with activity restricted to business hours between 08:00 and 17:00 local time. Both GO Express services have a maximum acceptance weight of 30 kg per item.

Physical drop-off and collection points are distributed across Indonesia through two channel types. The network of 65 or more Cargo Service Centers located at airports handles standard, specialized, and regulated cargo including pharmaceutical and valuable goods requiring climate-controlled or secured storage facilities on-site. An additional 130 or more cargo outlets operate through the CSC KSO, Kerjasama or partnership, program in city centers and commercial areas. The GO Express mobile application supports shipment initiation and tracking for all eligible service tiers.

• Airport-to-Airport collection: consignee or authorized agent collects from destination Cargo Service Center
• GO Express Platinum: same-day door-to-door; shipment accepted before 10:00 AM; money-back guarantee
• GO Express Silver: door-to-door exceeding 2 business days; 08:00-17:00 business hours only
• Cargo Service Centers at airports: 65 or more locations for drop-off, collection, and specialized cargo handling
• Cargo outlets (CSC KSO): 130 or more partnership locations in city centers and commercial areas across Indonesia
• GO Express mobile application: supports shipment initiation and AWB tracking
• Valuable and pharmaceutical goods: must be collected at a Cargo Service Center equipped with Strong Room or climate-controlled storage

What should I do if my Garuda Indonesia Cargo parcel is lost or damaged?

Garuda Indonesia Cargo processes freight claims through the Cargo Claims and Loss Prevention, CCLP, platform, an IATA-recognized digital system. Submitting a claim does not require a prior account login. Claimants complete a standardized claim form, and the system sends an email confirmation upon successful submission. The claim is stored within the platform and can be directed to Garuda Indonesia by entering the airline's contact details or selecting it from the contacts list available in the interface.

Physical damage discovered at the airport should be reported to Garuda Indonesia staff before leaving the cargo collection area. Staff will raise a Property Irregularity Report, PIR, and assign a unique reference number to the case. This reference number is used to follow the claim through resolution. Acting at the point of collection is important because delay can complicate the assessment of liability for visible damage.

For GO Express Platinum shipments that fail to achieve same-day delivery as contracted, a money-back guarantee applies explicitly. GO Express Silver carries no equivalent refund commitment for delayed deliveries. Items reported missing in the network are retained at the airport facility for a period of 30 to 90 days depending on the specific airport before disposal. Customers can reach the claims and customer service team through several contact channels.

• Claims platform: Cargo Claims and Loss Prevention (CCLP), IATA-recognized digital system; no prior account login required
• Submission confirmation: email confirmation sent upon successful claim submission
• Physical damage at airport: file a Property Irregularity Report (PIR) with Garuda staff for a unique reference number
• GO Express Platinum guarantee: money-back applies when same-day delivery is not achieved
• GO Express Silver guarantee: no delay refund under this service tier
• Retention period for found items: 30 to 90 days depending on the airport facility
• Phone: +62 21 2351-9090
• Mobile hotline: 0804-1-909090
• Toll-free within Indonesia: 1-800-125-555
• International contact: +62 21 2351 9999

Does Garuda Indonesia Cargo handle international shipments and customs formalities?

Garuda Indonesia Cargo serves 70 or more international destinations by combining own-operated routes with interline and transhipment agreements with 30 or more partner airlines. International offices are maintained in Hong Kong, Singapore, Malaysia, Australia, Japan, South Korea, India, the UAE, the UK, and the Netherlands to coordinate cargo handling at destination airports. All cargo must pass a Regulated Agent security inspection before it is accepted onto any aircraft, regardless of shipment type or destination country.

Documentation requirements vary by cargo type. Dangerous goods require a Shipper's Declaration for Dangerous Goods, a Material Safety Data Sheet and an Air Waybill. Radioactive materials additionally require approval from BAPETEN, Indonesia's Nuclear Energy Regulatory Agency. Live animals require a CITES certificate where applicable and a Shipper's Certification for Live Animal. Human remains require a Death Certificate issued by the hospital and a Quarantine Letter from the airport quarantine agency. Pharmaceutical shipments require a Medical Transport Permit alongside the Air Waybill. For valuable goods, the Air Waybill must include special notation identifying the shipment as high value.

Customs duties on international shipments are governed by the regulations of the destination country and are typically the consignee's financial responsibility. No Delivered Duty Paid, DDP, product has been identified in public documentation from Garuda Indonesia Cargo, meaning customs brokerage is generally handled through third-party agents appointed by the shipper or consignee. Items prohibited from acceptance include undeclared dangerous goods, narcotics, dolphin and shark species, defective lithium batteries, shipments missing mandatory documentation, and LPG-powered vehicles on passenger aircraft.

• International destinations: 70 or more via own routes and 30 or more partner airline agreements
• International offices: Hong Kong, Singapore, Malaysia, Australia, Japan, South Korea, India, UAE, UK, Netherlands
• Security screening: Regulated Agent inspection required before acceptance onto any aircraft
• Dangerous goods documents: Shipper's Declaration for Dangerous Goods, MSDS, Air Waybill
• Radioactive materials: BAPETEN (Nuclear Energy Regulatory Agency of Indonesia) approval required
• Live animals: CITES certificate where applicable, Shipper's Certification for Live Animal, Air Waybill
• Human remains: Death Certificate from hospital, Quarantine Letter from airport quarantine agency
• Pharmaceuticals: Medical Transport Permit, Air Waybill
• Customs responsibility: governed by destination country regulations; typically consignee's responsibility
• Prohibited items: undeclared dangerous goods, narcotics, dolphins and sharks, defective lithium batteries, shipments with missing mandatory documentation, LPG vehicles on passenger aircraft

Understanding tracking statuses

Garuda Indonesia Cargo tracking is based on the Air Waybill number in the format 126-XXXXXXXX. Status updates follow the IATA Cargo Interchange Message Procedures, CIMP/CXML, standard, which the public-facing tracking interface presents as plain-language descriptions rather than raw code strings. Tracking is available on the official cargo tracking platform as well as through third-party aggregators . Registered account holders can access a dedicated portal that provides a more detailed view of shipment history than the public interface.

Gaps in tracking updates are a normal occurrence during customs processing, peak demand periods, or transit between handling facilities. A shipment that shows no new status for a period is not necessarily delayed; the absence of an update often reflects a processing interval at a facility rather than a physical disruption. Below are the main statuses that may appear when tracking a Garuda Indonesia Cargo shipment and an explanation of what each one means.