Gati KWE tracking

What is Gati KWE?

Gati KWE, formally known as Gati-Kintetsu Express Private Limited, is one of India's most established express distribution and supply chain solutions providers. The company was formed in February 2012 through a joint venture between Gati Limited, India's pioneer in express distribution, and Kintetsu World Express of Japan, one of Asia's leading freight forwarding groups. Gati contributed its deep domestic ground network while KWE brought international freight expertise and a global customer base, creating an entity capable of serving both domestic logistics needs and cross-border trade requirements across the Asia Pacific region.

Gati's origins trace back to 1989, when the company began operations providing same-day courier and distribution services between Madras, now Chennai, and Madurai. From its first year, the company expanded to Hyderabad, Bengaluru, and Hosur, and became the first logistics operator in India to print the guaranteed delivery date directly on the shipment docket. This commitment was backed by a money-back guarantee for non-delivery, setting a new standard for accountability in India's nascent express logistics market. The business was formally incorporated as Gati Corporation Limited on April 25, 1995, and through the late 1990s and 2000s it expanded into warehousing, inventory management, and third-party logistics, evolving from a point-to-point courier into a full-spectrum logistics operator.

The joint venture agreement signed in 2012 with Kintetsu World Express brought an investment of INR 267.70 crore from KWE for a 30% minority stake, which substantially reduced Gati's debt and cut its interest costs by up to 50%. In 2020, Allcargo Logistics acquired Gati Limited, bringing it into a larger multimodal logistics group. By November 2022, Kintetsu World Express had transferred all of its shares in Gati-Kintetsu Express to Allcargo Logistics, completing the full consolidation of ownership. On October 19, 2023, the company was formally renamed Allcargo Gati Limited, though the Gati KWE brand name remains widely recognized across the logistics industry.

• Founded: 1989, as a same-day courier service operating between Chennai and Madurai
• Formally incorporated: April 25, 1995, as Gati Corporation Limited
• Joint venture formed: February 2012, creating Gati-Kintetsu Express Pvt. Ltd. with a 70/30 ownership split between Gati and Kintetsu World Express
• Current brand name: Allcargo Gati Limited, following a rebranding completed on October 19, 2023
• Headquarters: Hyderabad, Telangana, India
• Parent company: Allcargo Logistics Limited, which acquired Gati Limited in 2020
• Stock listing: National Stock Exchange of India, under the ticker ACLGATI
• Fleet: More than 5,000 road vehicles, with secured capacity across 32 airline sectors
• Transhipment hubs: 71 nationwide as of the 2023-2024 expansion, including new hubs at Guwahati, Nagpur, and Mumbai
• Network coverage: Over 19,800 PIN codes, reaching 735 of India's 739 districts
• Technology platform: GEMS 2.0 (Gati Enterprise Management System), used for shipment management, GPS tracking, and route optimization
• Sustainability milestone: First Indian logistics company to onboard more than 100 electric vehicles into its first-and-last-mile fleet with 25,310 tons of CO2 emissions saved

Gati KWE's market position in India rests on the scale of its domestic network and the breadth of its service portfolio. The company reaches more than 99% of India's districts, from major metropolitan commercial centers to rural and semi-urban destinations. Its client base spans e-commerce platforms, pharmaceutical manufacturers, automotive suppliers, retail chains, electronics firms, and chemical companies, reflecting the range of industries that depend on its distribution infrastructure for day-to-day operations.

Which countries does Gati KWE deliver to?

Within India, Gati KWE maintains one of the broadest domestic logistics networks of any private express operator in the country. The network covers over 19,800 PIN codes for standard commercial services, with the e-commerce logistics stream reported to extend to more than 21,000 PIN codes. This translates to coverage of 735 of India's 739 districts, meaning virtually every part of the subcontinent is within the company's delivery reach. The operational backbone is a hub-and-spoke model, with shipments consolidated at 71 transhipment centers distributed across the country, including hubs at Guwahati serving the Northeast, Nagpur positioned at India's geographic center, and Mumbai serving the country's largest commercial market.

Internationally, Gati's freight forwarding division covers more than 180 countries through a combination of direct offices and agency partnerships. Gati International maintains its own offices in China, Nepal, Thailand and Singapore, with an agency network spanning more than 100 countries. The company's strongest international presence is concentrated in the Asia Pacific region and SAARC countries, aligning with its founding history and the geographic footprint built during the KWE joint venture years. Through that partnership, the company also had access to KWE's global freight forwarding infrastructure covering North America, Europe, and the Middle East.

• Domestic India: 735 of 739 districts covered, spanning all states and union territories from Jammu and Kashmir to Kanyakumari and from Gujarat to the seven Northeast states
• South Asia and SAARC: Nepal, Bangladesh, Sri Lanka, and other SAARC member countries, where Gati has long-standing agency relationships
• Asia Pacific: China, Japan, Singapore, Thailand Malaysia, South Korea, Indonesia, Australia, Hong Kong, and other major markets across the region
• Middle East: United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman, served through international freight forwarding partnerships
• Europe: United Kingdom, Germany, France, Netherlands, Belgium, Italy, Spain, and other European countries, primarily through air freight and agency networks
• North America: United States and Canada, handled through international freight forwarding and airline partnerships
• Global reach: More than 180 countries in total, reached through a combination of direct offices, agency arrangements, and airline and ocean carrier partnerships

For international shipments, Gati operates as a freight forwarder outside India, coordinating with local agents and airline or ocean carriers rather than running its own delivery vehicles in foreign countries. Packages moving from India to overseas destinations are consolidated, cleared through customs at Indian international airports or seaports, and then handed to partner carriers for final distribution at destination. This model allows coverage of a wide number of countries while concentrating Gati's own infrastructure investment on the Indian domestic network where it holds its strongest operational position.

What are the Gati KWE services and delivery times?

Gati KWE organizes its domestic service portfolio into distinct tiers based on urgency and cost, each carrying a formal delivery time commitment. At the fastest end sits Premium Plus, which guarantees delivery within 12 hours on the same day, or before noon on the following business day, covering all major ports and commercial cities in India. This service is used primarily by industries where any delay has direct operational consequences, including pharmaceutical companies, perishable goods shippers, and manufacturers requiring urgent components or spare parts.

The Premium tier provides delivery assurance within 24 to 48 hours, covering all locations across India under a formal service-level agreement. A multimodal configuration is available within the Premium tier for destinations that require a combination of air and ground transport to achieve the stated transit time. Below the premium tiers, Express Plus uses direct express routing on high-volume inter-city corridors, delivering faster than standard surface schedules on major commercial lanes without the cost of air-assisted services. The Express tier is the workhorse service for regular B2B commercial shipments, providing time-definite delivery with transit times generally ranging from 2 to 5 business days depending on origin-to-destination distance and network connectivity.

Gati was historically the first logistics company in India to print guaranteed delivery dates on the shipment docket and to offer customers a money-back guarantee for non-delivery. This culture of committing to stated delivery timelines is reflected across all service tiers. The Gati E-Connect e-commerce service, described as the first dedicated e-commerce logistics offering launched by any carrier in India, provides end-to-end fulfillment across more than 21,000 PIN codes with next-day and Sunday delivery options and a reverse logistics channel for returns management.

• Premium Plus: Same-day delivery within 12 hours, or before noon the following business day, to all major cities and ports across India
• Premium: Delivery within 24 to 48 hours to all India locations, with a multimodal option available for more remote destinations
• Express Plus: Faster-than-standard surface delivery on key corridors via direct express routing between major commercial hubs
• Express: Time-definite surface delivery with transit of 2 to 5 business days, suited for regular commercial and B2B shipments
• Air Express: 24-hour delivery to 8 major Indian cities, using Gati's secured capacity across 32 airline sectors
• E-Commerce (Gati E-Connect): End-to-end order fulfillment covering 21,000+ PIN codes, with next-day, Sunday, and holiday delivery options and integrated reverse logistics
• Warehousing and fulfillment: Storage, inventory management, and distribution from a nationwide warehouse network, with 99%+ shipping accuracy and 85%+ storage utilization targets
• International freight: Air freight and ocean freight forwarding to more than 180 countries, with customs clearance assistance included
• Supply chain solutions: Transportation management, in-plant logistics support, inbound distribution management, and store-and-line-feed operations for large enterprise clients

What are the Gati KWE rates and maximum dimensions accepted?

Gati KWE calculates freight charges using the higher of two values, the shipment's actual physical weight or its volumetric weight. Volumetric weight accounts for the space a package occupies relative to its mass, using the standard dimensional weight formula applied across the express logistics industry. The company provides a Weight and Volume Conversion calculator on its booking platforms so customers can determine the chargeable weight for their shipment before confirming the booking and before comparing service tier prices.

The base freight rate is determined by the service tier selected, the origin-to-destination pair, and the chargeable weight. On top of this, additional charges apply depending on shipment characteristics and destination. Fuel surcharges are applied as a percentage of the base freight and revised periodically in line with fuel price movements. Remote area delivery fees apply for destinations outside the main service corridor that require additional road transport. Special handling fees cover shipments requiring non-standard care during transit. All charges attract GST and applicable government levies in addition to the quoted freight amounts.

• Pricing basis: Higher of actual weight or volumetric (dimensional) weight, whichever produces the greater chargeable mass
• Special services weight range: Shipments between 5 kg and 20 kg are eligible for Gati's special services tier
• Surcharges: Fuel surcharge, remote area delivery fee, and extra service surcharge (ESS) for special handling, each applied over the base freight rate
• Taxes: GST and applicable government levies are added to all freight charges on top of the quoted rate
• Online rate calculator: A Rate Finder tool allows customers to input origin PIN code, destination PIN code, weight, dimensions, declared value, and preferred coverage level to receive an instant rate estimate
• Risk coverage: Multiple coverage levels are available at booking; selecting the appropriate level at booking time is required for the shipment to be eligible for claims in case of loss or damage

For businesses shipping regular volumes, Gati KWE offers account-based pricing through its commercial sales team, with rates negotiated based on shipment frequency, average weight, and destination mix. One-off shippers can access retail rates directly through the online booking platforms without a prior account relationship. Both the Rate Finder tool and the Weight and Volume Conversion calculator are publicly accessible through Gati's customer-facing portals, allowing new customers to estimate costs before committing to a booking.

What are the Gati KWE delivery options?

Gati KWE's primary delivery mode is door-to-door delivery to the recipient's address, covering more than 19,800 PIN codes for standard commercial services and more than 21,000 PIN codes for e-commerce shipments. Recipients and senders receive tracking updates throughout transit via the online tracking system, SMS notifications, and email alerts, providing visibility at each stage of the shipment's journey through the hub-and-spoke network. For e-commerce deliveries, Sunday and holiday delivery is available in select markets, a feature designed to meet the expectations of online retail customers who place orders throughout the week regardless of the working calendar.

Proof of delivery is provided for each completed shipment, confirming successful receipt at the destination address. Gati also operates a WhatsApp-based customer support channel where both senders and recipients can interact with the Genie assistant to retrieve real-time tracking information and delivery status updates without visiting the website. Pickup scheduling is available through the courier pickup request section of Gati's customer portal, allowing door-to-door collection from the sender's address for both individual and business customers. If a delivery attempt is unsuccessful due to recipient absence or an address problem, a re-delivery attempt is made in line with standard Indian express logistics practice.

• Door-to-door delivery: Standard delivery to the recipient's address across all covered PIN codes, for both business and residential destinations
• E-commerce delivery: Extended PIN code coverage of 21,000+ with next-day, Sunday, and holiday delivery options in selected markets
• Proof of delivery: Formal confirmation of receipt is issued for all completed deliveries
• SMS and email notifications: Automated alerts keep senders and recipients informed of shipment progress and upcoming delivery windows
• WhatsApp tracking: Real-time tracking and delivery status available through the Genie assistant by messaging the company's WhatsApp number
• Pickup scheduling: Door-to-door pickup from the sender's address can be arranged through the courier pickup request portal on Gati's website
• Re-delivery: If an initial delivery attempt fails, the parcel is held at a local branch or hub and a subsequent delivery attempt is made or collection can be arranged

What should I do if my Gati KWE parcel is lost or damaged?

If a Gati KWE shipment is lost in transit, delivered short, meaning only part of the consignment was received, or arrives with visible damage, the first step is to file a formal complaint through one of the company's designated contact channels. The toll-free customer care helpline at 1860-123-4284 handles complaint registration and claims inquiries. Alternatively, complaints can be submitted through the service complaint portal on Gati's website. Once a complaint is filed, it is assigned a reference number that the customer can enter into the complaint status checker tool on the same portal to monitor the progress of the resolution.

The key eligibility requirement for all claims is that the shipment must have been booked on carrier risk, meaning the appropriate insurance or risk coverage level was selected at the time of booking. Shipments booked without risk coverage are not eligible for compensation in the event of loss or damage. This means the coverage decision made at booking directly determines whether the shipper can recover the declared value of the goods. Customers shipping high-value goods or time-sensitive cargo are advised to review the available coverage levels carefully when placing each shipment.

• Filing deadline: Complaints must be registered within 30 days from the date of delivery, or within 30 days from the date a shipment is considered lost for undelivered parcels
• Eligibility requirement: The shipment must have been booked on carrier risk with the appropriate coverage level selected at booking
• Claim types covered: Short delivery (partial loss), loss in transit, and damage on delivery
• Phone contact: The customer care helpline at 1860-123-4284 handles complaint registration and claims inquiries
• Online portal: Claims can be submitted through the service complaint section of Gati's customer-facing website
• WhatsApp: The Genie assistant on WhatsApp can assist with tracking queries and initial complaint guidance
• Complaint tracking: After filing, the assigned complaint number can be entered into the complaint status checker tool on the website to follow the resolution process

Filing outside the 30-day window may result in the claim being considered ineligible regardless of the circumstances of the loss or damage. Recipients should inspect packages upon delivery and note any visible damage before signing, and senders should monitor tracking data promptly so that any failure to deliver can be reported within the allowed timeframe. Documentation supporting the claim, such as photographs of the damaged packaging or evidence of the declared goods value, is typically requested during the resolution process.

Does Gati KWE handle international shipments and customs formalities?

Gati KWE provides international logistics through its dedicated freight forwarding division, covering both air freight and ocean freight services for cross-border trade. The international network extends to more than 180 countries, with direct offices of Gati International in China, Nepal, Thailand and Singapore, backed by an agency network spanning more than 100 countries. The company's strongest international presence is in the Asia Pacific region and SAARC countries, built through its founding relationships and the years of operation under the KWE joint venture arrangement.

For businesses engaged in export or import, Gati provides customs clearance assistance as part of its international freight service. This covers preparation of customs documentation and support for regulatory compliance at both origin and destination, positioning Gati as a full-service international freight forwarder rather than a simple carrier. Warehousing capabilities are extended to international transit as well, with bonded warehouse management available for cargo awaiting customs release. Through the historical partnership with Kintetsu World Express, Gati KWE had access to KWE's global infrastructure covering North America, Europe, and the Middle East. Following the dissolution of the joint venture in 2022, international freight operations are now conducted under the broader Allcargo group umbrella, which maintains its own set of international offices and partnerships.

• Service types: Air freight and ocean freight forwarding for both exports from India and imports into India
• Customs clearance: Documentation preparation and regulatory compliance support for cross-border shipments are included as part of the freight forwarding service
• Direct offices: Gati International maintains its own offices in China, Nepal, Thailand and Singapore
• Agency network: More than 100 countries covered through agency partnerships, extending total reach to over 180 countries
• Bonded warehousing: International transit warehousing, including bonded facilities for cargo awaiting customs clearance, is available as part of the international offering
• Prohibited items: Specific restrictions vary by destination country and applicable trade regulations; Gati directs customers to contact its international freight team directly for guidance on restricted goods for specific destinations

Understanding tracking statuses

When tracking a Gati KWE shipment, the system displays a sequence of status updates reflecting the parcel's movement through the hub-and-spoke network. Each status is generated when the shipment is scanned at a transit point, whether at pickup, at an intermediate transhipment hub, or when loaded onto a delivery vehicle. The primary tracking identifier is a 9-digit numeric docket number, assigned at the time of booking and printed on the shipment label. Tracking is available through Gati's website, mobile application, WhatsApp assistant, and third-party tracking platforms, and operates 24 hours a day at no additional charge. The statuses below describe the main stages you are likely to encounter when following a Gati KWE shipment from booking through to final delivery.