Giao hàng nhanh tracking

What is Giao hàng nhanh?

Giao Hàng Nhanh, known by its acronym GHN, is one of Vietnam's largest domestic courier and logistics companies. The name translates directly from Vietnamese as "Fast Goods Delivery," a label that captures the company's founding purpose precisely. GHN was established in 2012 in Ho Chi Minh City to address a gap in Vietnam's delivery infrastructure that had grown apparent as online retail began expanding at pace. The country at that time lacked reliable, technology-driven courier networks capable of handling e-commerce shipment volumes at scale, and GHN was among the first operators to build purpose-built infrastructure specifically targeting this market segment.

The company's early expansion centered on the launch of the GHN Station network in 2015, a distributed system of local collection and delivery stations that extended coverage into smaller cities and provincial towns across the country. By 2017, GHN had broadened its service range to include a dedicated business-to-business freight division and a warehousing and order fulfillment service for online retailers. A major rebranding followed in 2018, carried out by branding agency Brandcoat, which introduced a new orange and blue visual identity and a logo featuring two hands forming a square box, symbolizing the connection between sender and recipient. The visual overhaul accompanied a strategic repositioning ahead of a significant investment round.

In 2019, GHN and its sibling platform AhaMove jointly secured funding from Temasek, the Singaporean state-linked investment company, in a deal that Scommerce leadership described as the largest the group had received to that point. Capital from the round was directed into facility expansion, technology hiring, and the rollout of automated sorting and storage systems. GHN launched its first fully automated warehouse in Hanoi that year, with a second facility rated at 40,000 orders per hour planned for subsequent commissioning. Later rounds brought EWTP and Olympus Capital into the group as additional backers, reinforcing Scommerce's standing as a leading builder of last-mile delivery infrastructure in Vietnam.

GHN's market position is built on three declared operational pillars the company identifies as Technology, Processes, and Network. Investment in automated sorting infrastructure has been substantial, with the Hanoi facility processing 30,000 orders per hour and newer hubs at Hung Yen and Lang Son achieving 99% sort automation alongside manpower savings of approximately 60% compared to manual operations. This capacity allows GHN to compete on both speed and price against rivals including Viettel Post, VNPost, and J&T Express Vietnam. The company's customer base spans individual social media sellers through to large retail chains, with technical integrations across Shopee, Lazada, Tiki, Sendo, and TikTokShop.

• Founded: 2012, in Ho Chi Minh City, Vietnam
• Parent company: Scommerce, a group also comprising AhaMove (on-demand delivery) and Gido (cross-border logistics)
• Brand name: GHN (Giao Hàng Nhanh)
• Tagline: "Giao Siêu Nhanh, Giá Siêu Tốt," translated as Super Fast Delivery, Best Price
• Key investors: Temasek (Singapore), EWTP, and Olympus Capital
• Network scale: Over 2,000 drop-off and pick-up points active across all 63 Vietnamese provinces and cities, including 700 island districts
• Sorting capacity: 30,000 orders per hour at the Hanoi automated hub, with 99% automation at the Hung Yen and Lang Son facilities
• Rebranding year: 2018, visual identity redesigned by branding agency Brandcoat
• Platform integrations: Shopee, Lazada, Tiki, Sendo, and TikTokShop

Which countries does Giao hàng nhanh deliver to?

GHN's operational network is focused on the Vietnamese domestic market where it maintains coverage across all 63 of the country's provinces and cities. This reach extends well beyond major urban centers such as Ho Chi Minh City, Hanoi, Da Nang, and Can Tho to include rural communes, smaller provincial towns, and 700 island districts, a logistical achievement that positions GHN as one of the few private operators in Vietnam capable of claiming truly nationwide delivery. The network is supported by over 2,000 drop-off and pick-up stations supplemented by GHN Stations that function as local collection hubs in areas not directly served by large sorting infrastructure.

Within the domestic network, GHN has built dedicated transit infrastructure to support inter-provincial routing at scale. The flagship facility is the Hung Yen Transit Center, constructed on an 85,500 square meter site along the QL5B-CT04 transportation corridor connecting Hanoi to Hai Phong port and the Mong Cai international border gate on the Chinese frontier. This center handles shipments exceeding 20 kilograms and operates at a rated daily capacity of 86,000 packages. Multi-level conveyor systems at the facility have reduced processing times for heavy goods by 40% compared to previous handling methods, and the center plays a direct role in inter-city freight flows across northern Vietnam.

For international deliveries, cross-border logistics within the Scommerce group is handled through Gido, the group's dedicated international logistics division, which manages outbound and inbound shipments along with the customs processes international freight requires. While GHN's own drivers and sorting centers operate within Vietnamese borders, merchants who use GHN for domestic order fulfillment and also require international shipping can access cross-border capabilities through the group's structure. The Hung Yen Transit Center's direct connection to the Mong Cai border gate also makes it a relevant node for Vietnam-China trade flows in particular.

• Vietnam (domestic): Full coverage across all 63 provinces and cities, including Ho Chi Minh City, Hanoi, Da Nang, Can Tho, and 700 island districts
• Northern Vietnam logistics corridor: The Hung Yen Transit Center on the QL5B-CT04 route connects Hanoi to Hai Phong port and the Mong Cai international border gate with China
• International shipping: Cross-border logistics handled through Gido, the dedicated international division within the Scommerce group
• Vietnam-China trade: The Mong Cai border gate, accessed via the Hung Yen hub, is one of Vietnam's most active land trade routes with its northern neighbor

What are the Giao hàng nhanh services and delivery times?

GHN offers a tiered range of delivery services calibrated to different speed requirements and commercial contexts, with the majority of options oriented toward e-commerce merchants rather than individual senders. The company's standard service handles everyday parcels where same-day speed is not a requirement, targeting a minimum delivery window of 18 hours and placing it among the fastest standard shipping timelines offered by any carrier in Vietnam. Above it sits an express tier for time-sensitive shipments, achieving next-day delivery within major cities and one to two business day transit times for inter-city routes between major hubs such as Ho Chi Minh City and Hanoi.

GHN's flagship ultra-express tier, marketed as X2NHANH, is capable of completing deliveries within four hours in select urban areas and is positioned at the standard price point rather than at a premium rate. GHN's automated processing infrastructure is the operational foundation for these timelines. The Hanoi sorting hub processes 30,000 orders per hour with a batch turnaround of approximately 30 minutes, and newer facilities at Hung Yen and Lang Son operate at 99% sort automation with manpower savings of roughly 60% compared to manual sorting methods.

GHN Fulfillment extends the company's offering well beyond parcel pickup and transport. Operating across over 100,000 square meters of warehouse space nationwide, this service provides inventory management, pick-and-pack operations, and technical integration with all major Vietnamese e-commerce platforms. It targets distributors, importers, large retail chains, and B2B suppliers that need end-to-end logistics infrastructure without the capital expenditure of building their own. Cash on delivery, embedded across GHN's delivery tiers, allows the carrier to collect payment from the recipient at the door on behalf of the merchant, with reconciliation reports generated daily and funds transferred to sellers on a weekly basis.

One distinctive offering in GHN's portfolio is the partial delivery and item selection option. This allows merchants to dispatch multiple items in a single shipment and configure delivery driver instructions so that the recipient can select which items to keep before completing payment. Merchants specify in advance whether the recipient is permitted to view items only, view without trying on, or try products such as clothing before accepting. This delivery instruction system closely mirrors the pre-purchase inspection experience of physical retail and is not a standard feature among Vietnamese courier operators.

• Standard Delivery: Core domestic parcel service targeting a minimum delivery window of 18 hours, designed for everyday e-commerce shipments where same-day speed is not required
• Express Delivery: Faster tier achieving next-day delivery within major cities and one to two business days for inter-city routes between major hubs
• X2NHANH: Ultra-express service completing deliveries within four hours in select urban areas, offered at the standard price point
• Cash on Delivery (COD): Payment collection at the point of delivery on behalf of the merchant, with daily reconciliation reporting and weekly fund transfers to sellers, at no additional fee
• GHN Fulfillment: Warehousing and order fulfillment across over 100,000 square meters nationwide, with platform integrations for Shopee, Lazada, Tiki, and TikTokShop
• GHN Logistics: B2B freight division for corporations and SMEs moving goods between warehouses, branches, and distribution points, formally introduced in 2018
• Partial Delivery / Item Selection: Merchant-configured option allowing recipients to inspect and select items from a multi-item shipment before completing payment

What are the Giao hàng nhanh rates and maximum dimensions accepted?

GHN calculates shipping fees by applying the greater of a shipment's actual weight or its volumetric weight, whichever figure is higher. Volumetric weight is derived from a parcel's physical dimensions and reflects the space it occupies in a vehicle or sorting facility rather than its mass. This approach is standard across the express carrier industry and means that a large but lightweight parcel, such as a bulky consumer item in oversized packaging, will be billed on dimensional space rather than physical weight, while a compact but dense package will be billed on its actual weight.

Standard shipments are priced per order, with reduced rate tiers available to merchants who generate consistently high volumes. Heavy goods are billed per kilogram above a base weight threshold. GHN maintains differentiated rate structures for shipments processed through its major platform partners including Shopee, Lazada, Sendo, and Tiki, each of which operates under negotiated weight and dimension limits that may differ from the standard public rate card. Merchants can estimate costs before booking through a pricing calculator available via GHN's merchant tools, and a merchant dashboard provides fee transparency at the individual order level.

The Hung Yen Transit Center is specifically equipped for processing heavy goods efficiently. The facility's multi-level conveyor infrastructure handles items exceeding 20 kilograms per package and has reduced processing times for heavy shipments by 40% compared to earlier handling methods. For businesses generating high volumes of oversized or heavy freight, GHN Logistics offers a dedicated B2B service with pricing and capacity terms arranged directly with the enterprise team rather than through the standard consumer rate card.

• Weight calculation method: The greater of actual weight or volumetric (dimensional) weight is applied as the billable figure
• Heavy goods handling: Items exceeding 20 kilograms per package are processed at the Hung Yen Transit Center, which has cut heavy shipment processing times by 40%
• Platform-specific rates: Shipments through Shopee, Lazada, Sendo, and Tiki operate under negotiated rate and dimension limits separate from the standard rate card
• Merchant pricing tools: A shipping cost calculator and per-order fee dashboard are available through GHN's merchant portal
• B2B freight pricing: Large-volume and oversized shipments can be handled under tailored commercial terms through the GHN Logistics division

What are the Giao hàng nhanh delivery options?

The primary mode for GHN deliveries is home delivery, where a driver brings the parcel to the recipient's registered address. If a first attempt is unsuccessful, GHN allows up to three delivery attempts in total before initiating the return-to-sender process. Between attempts, GHN holds the package at a nearby facility for up to 72 hours at no additional cost, giving recipients who are temporarily unavailable time to arrange redelivery without the shipment being returned prematurely. This combination of multiple attempts and free intermediate storage reduces unnecessary returns and the associated costs those returns generate for merchants.

Recipients who prefer to collect parcels in person can do so at any of GHN's more than 2,000 pickup stations spread across all 63 Vietnamese provinces and cities. These GHN Stations also accept outbound shipments from senders, making them dual-purpose access points within the national network. The GHN mobile application, available on both iOS and Android, allows merchants and recipients to track shipments in real time, adjust delivery preferences, and submit support requests directly from a mobile device without contacting the hotline.

• Home delivery: Standard delivery to the recipient's registered address with up to three attempts before return-to-sender is initiated
• Free storage between attempts: 72 hours of no-charge warehousing between delivery attempts to reduce premature returns
• Pickup station collection: Over 2,000 GHN Stations across all 63 provinces where recipients can collect parcels in person
• Item selection at delivery: Merchant-configured option allowing recipients to inspect or try items before accepting payment, available for applicable service tiers
• Mobile application: Available on iOS and Android for real-time shipment tracking, delivery preference management, and support requests

What should I do if my Giao hàng nhanh parcel is lost or damaged?

If a shipment appears to be lost or arrives in damaged condition, the first step is to contact GHN's customer service team to file a formal complaint and initiate an internal investigation. GHN will attempt to locate the parcel within its network before concluding that it is unrecoverable. If the investigation confirms the shipment cannot be found, GHN accepts responsibility for offering a resolution, which may take the form of a refund or financial compensation. The process for damaged goods follows a similar path, with an investigation conducted before any settlement is proposed to the customer.

Documentation is central to the claims process. For damaged goods, photographic evidence of the damage at the time of receipt is a key requirement, and customers are advised to photograph the exterior packaging and damaged contents before accepting a visibly compromised shipment where possible. All claim types require the tracking number and proof of the shipment's declared value as baseline documentation. Merchants can use the GHN merchant dashboard to monitor order statuses at the individual parcel level, making it easier to identify potential problems early and raise them before they escalate to formal claims.

• Customer service hotline: 1800 63 28, toll-free within Vietnam
• Alternative contact channel: GHN's official Facebook page serves as an additional route for submitting complaints
• Investigation process: GHN conducts an internal search to locate the shipment before concluding a loss and proposing compensation
• Required documentation: Tracking number, proof of declared shipment value, and photographic evidence of damage where applicable
• Merchant dashboard: Provides order-level tracking and reconciliation to help businesses identify irregularities before escalating to formal claims

Does Giao hàng nhanh handle international shipments and customs formalities?

GHN's sorting centers and delivery drivers operate within Vietnamese territory, and the company positions itself above all as a domestic last-mile carrier. Cross-border logistics within the Scommerce group is handled through Gido, a dedicated international unit that manages outbound and inbound shipments along with the customs documentation and compliance processes that international freight requires. Merchants who use GHN for domestic order fulfillment and also need international shipping capability are directed to work with Gido for cross-border volumes rather than routing those shipments through GHN's domestic service tiers.

For any shipment crossing an international border, two distinct customs checkpoints apply. Export customs is processed upon departure from Vietnam, and import customs is processed by the destination country's relevant authority upon the parcel's arrival. The timeline for clearance at the destination is outside the carrier's control and depends on the procedures and workload of the local customs authority. Delays at this stage are common for international parcels, particularly during peak shipping periods or when the accompanying documentation is incomplete.

The Hung Yen Transit Center plays a specific role in Vietnam's cross-border trade with China. Positioned on the QL5B-CT04 corridor with direct connectivity to the Mong Cai international border gate, the facility provides a land-route logistics link between Hanoi and the Chinese frontier for goods moving in both directions. The Mong Cai crossing is one of the most active land trade routes between Vietnam and China, and the transit center's rated capacity of 86,000 packages per day and its position on this corridor make it a significant node for bilateral trade flows.

• Domestic scope: GHN's own network covers Vietnam exclusively; cross-border shipping is managed by Gido, the Scommerce group's international logistics division
• Export customs: Parcels leaving Vietnam go through Vietnamese export customs clearance before departure
• Import customs: Parcels arriving in the destination country are subject to local customs authority procedures, with clearance timelines determined by the destination's practices
• China land route: The Hung Yen Transit Center connects directly to the Mong Cai border gate, one of Vietnam's primary land crossings with China

Understanding tracking statuses

GHN provides real-time parcel tracking through its dedicated tracking portal and mobile application. Third-party tracking aggregators including also support GHN tracking numbers, allowing integration partners and users outside Vietnam to monitor shipments through universal tracking interfaces. GHN tracking numbers are alphanumeric codes assigned at the point of parcel intake, with the precise format varying depending on the service tier and the origin platform. Status updates are generated frequently as parcels move through GHN's automated network, where the Hanoi hub alone processes 30,000 orders per hour with a batch turnaround of approximately 30 minutes at facility level.