GlobalTranz tracking

What is GlobalTranz?

GlobalTranz is a technology-enabled third-party logistics company and freight brokerage headquartered in Scottsdale, Arizona. Rather than operating its own fleet of trucks or aircraft, the company functions as an intermediary connecting businesses that need to move freight with a network of more than 45,000 truckload carriers and over 75 less-than-truckload carriers across the United States. Through its proprietary transportation management system, GlobalTranz allows shippers to quote, book, track, and analyze freight in a single interface, with real-time data on carrier capacity, pricing, and shipment status. The company serves approximately 121,000 businesses of all sizes, from small enterprises to large corporate shippers spanning virtually every industry sector in the country.

The company was founded in 2003 by brothers Andrew and Michael Leto in Phoenix, Arizona. The Leto brothers came from a freight industry background, as their father operated a freight company, and they positioned GlobalTranz from its earliest years as a technology-first freight brokerage at a time when most competitors relied on phone-based processes. Volition Capital invested in the company in 2011 to help institutionalize its financial operations, and Providence Equity Partners led a $40 million Series C funding round in 2014 alongside Susquehanna Growth Equity, providing capital for technology development and carrier network expansion.

In 2017, GlobalTranz completed 13 acquisitions within a single calendar year. The Jordan Company acquired the business in June 2018 for approximately $400 million, and GlobalTranz significantly outperformed its growth targets under that ownership, more than doubling its EBITDA in under a year. Providence Equity Partners re-acquired the company in April 2019 at a valuation of approximately $930 million. The next major structural change came in July 2021, when GlobalTranz merged with Worldwide Express under a deal arranged by CVC Capital Partners, creating a combined organization generating approximately $4 billion in annual revenue. On October 2, 2023, the group formally launched the WWEX Group corporate identity, establishing it as the second-largest privately held logistics company in the United States.

• Founded: 2003 in Phoenix, Arizona, by brothers Andrew and Michael Leto
• Headquarters: Scottsdale, Arizona, United States
• Parent company: WWEX Group, formed October 2, 2023, backed by CVC Capital Partners
• Sister brands under WWEX Group: Worldwide Express and Unishippers
• FMCSA registration: MC-501299, registered with the Federal Motor Carrier Safety Administration
• Carrier network: More than 45,000 truckload carriers and over 75 less-than-truckload carrier partners
• Customer base: Approximately 121,000 businesses across the United States
• Market ranking: Fourth-largest freight brokerage and second-largest privately held freight broker in the United States, and 16th-largest logistics company in North America according to Transport Topics in 2023
• Annual revenue: Nearly $5 billion in systemwide revenue across WWEX Group
• Business model: Non-asset-based freight brokerage and 3PL, meaning the company does not own its own fleet or transportation equipment

GlobalTranz's position in the freight market rests on the combination of a large carrier network and a proprietary technology platform. The transportation management system processes real-time data on carrier capacity across the network, allowing the company to match shipper demand with available truck capacity on a continuous basis. This technology orientation differentiated GlobalTranz early in its history and has remained central to the company's offering as the freight brokerage sector has grown increasingly competitive. As part of WWEX Group, the company now shares consolidated infrastructure with Worldwide Express and Unishippers, including the group's SpeedShip platform.

Which countries does GlobalTranz deliver to?

GlobalTranz's primary operating territory is the continental United States, where its carrier network spans local, regional, and national freight lanes across all 48 contiguous states. The company's truckload and LTL carrier relationships provide coverage for shipments ranging from single-state movements to coast-to-coast hauls. Because GlobalTranz operates as a freight broker rather than a direct carrier, its geographic reach is determined by the carriers in its network rather than by owned infrastructure, and that network has been built over more than two decades to cover the full domestic freight market.

Beyond the continental United States, GlobalTranz handles cross-border freight into and out of Mexico and Canada. For Mexico cross-border movements, the company offers a single-source arrangement where one provider coordinates carrier selection, documentation support, and customs compliance guidance for movements in both directions across the border. For intermodal movements requiring rail transport, coverage extends broadly across North America, with rail corridors reaching into Canada and Mexico for shipments of 804 km or more. For international freight beyond North America, GlobalTranz can arrange connections through the broader WWEX Group network.

• Continental United States: All 48 contiguous states, covering local, regional, and long-haul national freight lanes
• Mexico: Cross-border freight in both directions, with guidance on customs documentation and compliance with Mexican import regulations
• Canada: Cross-border freight movements across the U.S.-Canada border with standard customs documentation requirements
• Intermodal North America: Rail-inclusive shipping corridors across the United States, Canada, and Mexico for shipments of 804 km or more

For Mexico-bound freight, GlobalTranz advises shippers to verify product eligibility before booking. This involves confirming that the goods are not on Mexico's Prohibited Items List and determining whether the product category requires an import license or authorization from a Mexican government department. Items prohibited from importation into Mexico include narcotics and controlled substances, used clothing intended for commercial resale, live predatory fish, electronic cigarettes and vaping devices, and firearms and ammunition without specific government permits. This pre-shipment compliance review is built into the cross-border service the company offers for U.S.-Mexico lanes.

What are the GlobalTranz services and delivery times?

GlobalTranz offers freight services across multiple transportation modes, from shipments that do not require a full truck to dedicated truckload movements, intermodal rail-inclusive options, and premium delivery services for fragile or high-value items. The full range of services is accessible through the company's transportation management system, which allows shippers to compare options across modes and carriers simultaneously. Services are built for commercial shippers of all sizes, though the company's core market is business-to-business freight rather than individual consumer shipments.

• LTL (Less Than Truckload): For shipments that do not fill an entire trailer, typically between 150 and 20,0 kg, with access to more than 75 LTL carrier partners spanning local, regional, and national providers
• Full Truckload (FTL): Dedicated trailer service for larger shipments, with access to more than 45,000 truckload carriers, including dry van, flatbed, and specialized truckload equipment options
• Intermodal Transportation: Combined over-the-road and rail transport for shipments of 804 km or more, positioned as an economical alternative to truckload for longer-distance freight, including shipments of hazardous materials
• Expedited Shipping: Time-critical freight service available around the clock including nights and weekends, with options ranging from sprinter vans and straight trucks to air charter depending on urgency and shipment size
• White Glove Delivery: Premium service for fragile, high-value, or complex items, with drivers capable of performing uncrating, assembly, installation, and room-of-choice placement. Common applications include furniture, appliances, electronics, medical devices, and commercial equipment.
• Final Mile Delivery: Last-leg delivery from a terminal or distribution center to the end recipient, whether residential or commercial, with built-in coordination between the linehaul carrier and a dedicated final mile carrier
• Managed Transportation: Full outsourcing of day-to-day shipping operations, including quoting, booking, tracking, carrier management, freight bill audit, and payment
• Parcel Shipping: Small package shipping available through the WWEX Group infrastructure, allowing customers to consolidate all their shipping activity under one platform and one billing relationship

For LTL freight, transit times depend on the distance between origin and destination, with most domestic shipments arriving within one to six business days. Short regional lanes within a single state or between neighboring states typically move in one to two business days. Long-haul national lanes can take up to five or six business days. LTL transit times are not guaranteed in the same way as small parcel services, and delays can occur due to weather, carrier capacity fluctuations, or terminal handling volumes at intermediate freight hubs.

Full truckload shipments move faster than LTL because the freight travels on a dedicated trailer without stopping at intermediate terminals. Most domestic truckload moves take one to three days on regional lanes and three to five days for transcontinental routes, subject to driver hours-of-service regulations. For expedited shipments, delivery can be arranged within hours for critical freight, with overnight and next-day options available depending on origin and destination. Intermodal transit times are longer than truckload, reflecting the rail component, and this service is positioned as an economy option for non-time-sensitive freight moving distances of 804 km or more.

What are the GlobalTranz rates and maximum dimensions accepted?

GlobalTranz does not publish flat-rate or zone-based pricing schedules. Freight rates are calculated dynamically through the transportation management system, which queries the carrier network in real time and returns quotes based on a combination of shipment-specific factors. This differs from small parcel shipping, where carriers publish fixed rate tables by zone and weight. For freight, rates are negotiated on a per-shipment or contract basis, and the TMS is built to allow shippers to compare pricing across multiple carriers and modes simultaneously before committing to a booking.

• LTL weight range: Typically 150 to 20,0 kg per shipment
• Freight class: LTL pricing uses the National Motor Freight Classification system, with classes ranging from 50 to 500 based on density, stowability, handling characteristics, and liability
• LTL pricing factors: Freight weight, freight class, lane distance by origin and destination ZIP codes, carrier-specific base rates, fuel surcharges, and accessorial charges for liftgates, residential delivery, inside delivery, or appointment scheduling
• Truckload pricing factors: Lane-specific market conditions, load-to-truck ratio, seasonal demand fluctuations, fuel costs, and carrier availability at the time of booking
• Intermodal pricing: Generally lower than equivalent truckload lanes for distances of 804 km or more, with longer transit times as the trade-off
• Expedited pricing: Premium rates reflecting dedicated carrier capacity, urgent scheduling, and around-the-clock availability

For LTL freight, heavier shipments generally receive lower per-pound rates through what the industry calls weight break discounts, meaning a 5,000-pound shipment will carry a lower rate per pound than a 500-pound shipment on the same lane. Freight class has a significant effect on pricing. A low-density shipment classified at class 250 or higher will attract a meaningfully higher rate than a dense, uniformly packaged shipment classified at class 50 or 70. Accessorial charges for liftgate pickup, liftgate delivery, residential address delivery, or inside delivery are billed on top of the linehaul rate and vary by carrier.

For truckload shipments, pricing is driven by spot market conditions on a given lane, with rates rising when truck supply is tight relative to shipper demand and falling when capacity is abundant. The GlobalTranz TMS reflects these real-time conditions by querying its network of more than 45,000 truckload carriers for each booking. Contract pricing is also available for shippers with consistent, recurring freight volume on predictable lanes, providing rate stability in exchange for volume commitments to specific carriers over a defined period.

What are the GlobalTranz delivery options?

GlobalTranz primarily serves business-to-business freight, meaning most deliveries go to commercial addresses such as warehouses, distribution centers, manufacturing facilities, and retail locations. For commercial deliveries at facilities with loading docks, standard drop-off applies without special equipment. For commercial addresses without a dock, liftgate service is available as an accessorial charge, allowing the driver to lower freight to ground level using a hydraulic platform mounted on the truck.

• Standard commercial delivery: Drop-off at a warehouse, distribution center, or commercial facility equipped with a loading dock
• Liftgate service: Available at pickup or delivery for locations without a dock, using a hydraulic platform on the truck to lower freight to ground level
• Residential delivery: Available through final mile and white glove services, with appointment-based scheduling that allows the recipient to select a delivery window
• Room-of-choice placement: Part of the white glove service, where drivers bring items to the designated room rather than leaving them at the entrance or curbside
• Assembly and installation: Available under white glove for applicable items such as furniture, exercise equipment, and appliances
• Appointment scheduling: Standard for final mile and white glove deliveries, and also available as an accessorial for LTL commercial deliveries where dock appointment requirements apply

The GlobalTranz TMS provides shipment visibility to both the shipper and the consignee throughout the delivery process, with the ability to generate proof of delivery documentation upon completion. Notifications can be sent via email or system alerts at key stages of the shipment lifecycle. For final mile deliveries, the appointment scheduling process reduces the incidence of missed deliveries by confirming a specific delivery window with the recipient before the truck dispatches for the final leg.

For LTL commercial deliveries, if a delivery cannot be completed because a facility is closed or a dock appointment was not properly arranged, the freight typically returns to the destination terminal and re-delivery is arranged by the carrier. Because GlobalTranz operates as a broker, the specific procedures for re-delivery and refused freight are governed by the underlying carrier performing the physical movement. The white glove and final mile services are structured to reduce these situations through coordinated scheduling between GlobalTranz, the carrier, and the recipient in advance of delivery.

What should I do if my GlobalTranz parcel is lost or damaged?

GlobalTranz maintains a dedicated Claims department responsible for processing freight damage and shortage claims against the underlying carriers in its network. The claims process follows the rules of the Carmack Amendment, the federal statute governing carrier liability for domestic U.S. freight shipments. Under standard industry practice, shippers must file a freight claim within nine months of delivery for LTL damage or shortage claims. Filing after this window generally results in the claim being denied regardless of the circumstances surrounding the damage or loss.

To file a claim, shippers contact GlobalTranz's Claims department directly by phone at 480-291-5856, where separate teams handle LTL cargo claims and truckload claims. The Claims team manages the process of filing with the underlying carrier, tracking the carrier's liability determination, and processing any payment back to the shipper. GlobalTranz acts as an intermediary throughout this process rather than as the directly liable party, since the freight was physically handled by a carrier within the network and carrier liability is governed by the Carmack Amendment.

• File promptly: LTL damage and shortage claims must typically be filed within nine months of delivery under the Carmack Amendment; claims filed after this window are generally denied
• Note damage at delivery: Any visible damage or shortage must be noted on the delivery receipt at the time of delivery. Accepting freight without notation makes subsequent claims significantly more difficult to pursue.
• Photograph the freight: Photos of damaged freight and its packaging must be taken before the items are moved or disposed of, as these are required documentation for any claim
• Retain the bill of lading: The original bill of lading, freight bill, and commercial invoice are required to establish the claimed value of the shipment
• Contact the Claims department: GlobalTranz's Claims team can be reached by phone at 480-291-5856 for both LTL and truckload claims; the general customer service line is 866-275-1407
• Allow time for carrier response: Under the Carmack Amendment, the carrier has 30 days to acknowledge receipt of a claim and 120 days to pay, decline, or make a settlement offer

The documentation required to support a freight claim includes the original bill of lading, the freight bill or invoice, the delivery receipt with damage noted, photographs of the damaged freight and its packaging, and a commercial invoice or purchase order establishing the claimed value. GlobalTranz's Claims team guides shippers through this documentation process and monitors the status of the claim through final resolution with the carrier.

Does GlobalTranz handle international shipments and customs formalities?

GlobalTranz's international shipping capabilities are concentrated on cross-border freight within North America, with the deepest carrier relationships and operational expertise on the U.S.-Mexico and U.S.-Canada corridors. For Mexico cross-border freight, the company offers a single-source arrangement where one provider coordinates carrier selection, documentation guidance, and compliance support for movements in both directions. For Canada cross-border freight, standard customs documentation requirements apply and GlobalTranz coordinates the movement through its existing carrier network relationships.

For Mexico-bound shipments, GlobalTranz advises shippers to work through a seven-step compliance process before booking. This involves confirming that the product does not appear on Mexico's Prohibited Items List, checking whether the product category requires an import license or authorization from a Mexican government agency, and verifying that all customs documentation is complete and accurate. Products prohibited from importation into Mexico include narcotics and controlled substances, used clothing intended for commercial resale, live predatory fish, electronic cigarettes and vaping devices and their components, and firearms and ammunition without specific government permits. Additional restrictions apply to new electronics, new appliances, new furniture, food items, and hazardous materials shipped outside of proper regulatory channels.

Under standard freight brokerage practice, customs duties and taxes on cross-border shipments are the responsibility of the importer of record, typically the recipient or their designated customs broker. The incoterms agreed between buyer and seller govern which party bears responsibility for duties and customs clearance costs. GlobalTranz's role in cross-border movements is to coordinate transportation and provide documentation support, not to act directly as the customs broker for the shipment. For international freight beyond North America, GlobalTranz can arrange connections through the broader WWEX Group network, though the company's most direct carrier relationships and deepest operational expertise remain within the North American market.

Understanding tracking statuses

When tracking a GlobalTranz shipment, different statuses appear in the system as the freight moves through the carrier's network. Because GlobalTranz operates as a freight broker, the underlying carrier physically handles the shipment and generates the scan events that feed into the tracking system. Tracking numbers are issued at the time of booking and included in shipment confirmation documentation. The GlobalTranz TMS also provides real-time analytics, live interactive maps, and data on weather and fuel stops that may affect active shipments, allowing shippers to manage exceptions before they cause delivery delays.

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