Globegistics tracking

What is Globegistics?

Globegistics, Inc. is a U.S.-based international mail and parcel consolidation company founded in 2011 by Jack Meehan, who set out to build what he described as the fastest-growing company in the international shipping industry. The company operated as a Postal Qualified Wholesaler authorized by the United States Postal Service and as an authorized sales agent for Royal Mail in the United Kingdom, giving it direct access to two major national postal networks from a single U.S. platform. Its business model centered on serving high-volume commercial clients rather than individual consumers, targeting e-commerce merchants, subscription box operators, magazine publishers, catalog mailers, and corporate accounts needing to reach international customers at competitive rates.

The broader corporate history involves a pair of overlapping company lineages. The legacy predecessor to the combined organization traces its roots to 1986, when Michael Hastings co-founded a company then known as Brokers Worldwide, which eventually evolved into the original Asendia USA. Globegistics itself was incorporated in 2011 and grew steadily over the following years, establishing gateway processing facilities in New York, Chicago, Los Angeles, and Miami. By early 2018, the company employed 150 people and had built a recognized presence in the U.S. outbound international parcel market drawing on over three decades of combined operational experience across its founding teams.

The defining moment in the company's trajectory came in February 2018, when Asendia Holding AG announced the acquisition of Globegistics, Inc. Asendia Holding AG is a joint venture formed between La Poste of France and Swiss Post of Switzerland. Following the acquisition, both entities initially operated independently while integration proceeded. In October 2018, a new 14,000-square-foot gateway facility opened in San Francisco, expanding the network's West Coast presence. The company adopted the Asendia USA name beginning July 1, 2019, with the Globegistics brand fully retired on January 1, 2020. Rob DiVincenzo, who had served as President and CEO of Globegistics, continued as CEO of the combined Asendia USA operation.

• Founded: 2011 by Jack Meehan, with a legacy predecessor organization dating to 1986 under the Brokers Worldwide name
• Headquarters: New Hyde Park, New York
• Acquired: February 2018 by Asendia Holding AG, a joint venture between La Poste of France and Swiss Post of Switzerland
• Workforce at acquisition: 150 employees across five facilities in New York, Chicago, Los Angeles, and Miami
• USPS status: Postal Qualified Wholesaler, authorized to access wholesale postage rates
• Royal Mail status: Authorized sales agent for last-mile delivery in the United Kingdom
• IATA registration: Registered with the International Air Transport Association
• Tracking system: GlobeTrak, a proprietary portal for shipment status inquiries
• Rebranded: Fully transitioned to the Asendia USA name on January 1, 2020

The company's market position was built on two structural advantages that set it apart from standard third-party logistics providers. As a USPS Postal Qualified Wholesaler, Globegistics could purchase postage at below-retail rates and pass those savings to merchant clients, a benefit that was especially significant for businesses shipping thousands of items per month. A second key differentiator was the direct technology integrations with major e-commerce shipping platforms including ShipStation, ShippingEasy, and Shippo, which allowed clients to generate Globegistics labels and access negotiated rates from within their existing order management workflows without requiring additional software.

Which countries does Globegistics deliver to?

Globegistics built its outbound delivery network around four major U.S. international airport gateway processing centers located at John F. Kennedy Airport in New York, O'Hare Airport in Chicago, Los Angeles International Airport, and Miami International Airport. These four facilities were strategically positioned to serve all major U.S. time zones and provide direct access to the international cargo routes operated by major airlines. Following the 2018 acquisition by Asendia Holding AG, two additional gateways were established in Philadelphia and San Francisco, bringing the total to six U.S. processing centers and further strengthening the company's capacity to handle high-volume outbound shipments from across the country.

On the destination side, Globegistics provided delivery to more than 200 countries and territories worldwide. This global reach was made possible through the company's participation in the Universal Postal Union network and its partnerships with national postal services and designated last-mile carriers in destination countries. A parcel shipped from the United States via Globegistics would be consolidated and transported to the destination country, then handed off to the local postal authority or approved last-mile carrier for final delivery to the recipient's address. In the United Kingdom specifically, last-mile delivery was handled directly by Royal Mail, with whom Globegistics held a formal authorized sales agent relationship.

• United States: Full domestic coverage across the continental United States, served from six major gateway processing facilities
• United Kingdom: Delivery through Royal Mail's last-mile network, enabled by Globegistics' status as an authorized Royal Mail sales agent
• Europe: All major European Union member countries and other European destinations
• North America: Canada and Mexico, in addition to the continental United States
• Asia-Pacific: India and other key markets across the region
• Middle East: Israel and other destinations within the broader regional network
• Global: More than 200 countries and territories in total, reached through the Universal Postal Union network and bilateral postal agreements

The ShipStation platform integration provided customers with full tracking visibility to more than 30 countries, while the e-PAQ Plus service product extended tracking events through to final delivery in more than 50 key destination countries. The parent company Asendia Holding AG operates 15 subsidiaries across Asia, Europe, and the United States, and the combined entity's access to this network extended the geographic reach available to Globegistics customers across all major world regions far beyond what the U.S. domestic operation alone could have supported.

What are the Globegistics services and delivery times?

Globegistics structured its service portfolio around the needs of business customers shipping internationally at high volumes, with the majority of its product lines designed for e-commerce merchants and publishers rather than individual consumers. The core international parcel offering was marketed under the eCom Parcel Services label, a range of fully tracked, end-to-end delivery products that included air freight transport from the United States, customs clearance in the destination country, and delivery confirmation. These products were designed specifically for online retailers needing documented, reliable international delivery at scale.

The eCom Packet was a key product within the eCom Parcel Services line, targeting delivery in 4 to 9 business days for its primary international markets. The eCom Extra service was available for both domestic and international shipments, making it a flexible option for merchants with mixed shipping profiles. For customers shipping to the United Kingdom, the Royal Mail 48 service was accessible through Globegistics by virtue of its authorized sales agent status. Royal Mail 48 is a standard Second Class service that delivers within 2 working days of arrival into Royal Mail's UK network, with the additional transit time from the United States applying to the overall door-to-door timeframe.

• eCom Packet: Fully tracked international parcel service targeting delivery in 4 to 9 business days in key markets
• eCom Extra: Available for both domestic and international shipments, offering flexibility for merchants with mixed shipping requirements
• Royal Mail 48: Second Class UK delivery service, with delivery within 2 working days of induction into the Royal Mail network
• e-PAQ Plus: Enhanced tracking service with scanning events through to final delivery in more than 50 destination countries
• Global Publishing Distribution: Dedicated service for publishers, magazine companies, and catalog mailers shipping publications to international destinations
• Subscription Box Shipping: Tailored service for subscription commerce businesses with recurring, regular shipment volumes
• Trade Show and Conference Shipments: Targeted at corporate clients needing delivery of materials to event venues and convention centers globally
• Logistics and Fulfillment: Warehousing and order fulfillment services for merchants requiring physical inventory management
• Courier Services: Time-sensitive domestic delivery options for urgent shipments within the United States
• Mail Forwarding: Available for business and individual customers requiring mail redirection services

For domestic U.S. shipments, standard delivery ran 3 to 7 business days, while express options could deliver in 1 to 3 business days. General international delivery timeframes ranged from approximately 5 to 21 working days, depending on destination country, service tier selected, and the duration of customs clearance at the destination. Customs processing in the destination country is noted as a variable factor that can extend total transit times for all international service products, and actual delivery dates for any given shipment depend on the specific policies of the receiving country's postal authority.

What are the Globegistics rates and maximum dimensions accepted?

Globegistics operated as a wholesale carrier, meaning its pricing was structured through direct account agreements with business clients rather than published at retail. Customers accessed Globegistics rates through their account representative or through integrated shipping platforms such as ShipStation, ShippingEasy, and Shippo, which displayed negotiated rates at the time of label creation. Rate calculations took into account a combination of package weight, dimensional weight, origin ZIP code, and destination country, following standard pricing variables used in international parcel consolidation services.

A key pricing distinction offered by Globegistics was the choice between Delivery Duty Paid and Delivery Duty Unpaid shipping structures. Under Delivery Duty Paid, the sending merchant pre-paid all applicable import duties, taxes, and customs clearance charges at the time of shipment, so the recipient in the destination country received the parcel without any additional charges at delivery. Under Delivery Duty Unpaid, any duties and taxes due at import were the responsibility of the recipient. Both options were confirmed as available through the ShipStation integration, which offered customers access to competitive rates for both pricing structures.

• Pricing model: Wholesale rates negotiated through direct account agreements, not published at retail for individual transactions
• Rate calculation factors: Package weight, dimensional weight, origin ZIP code, and destination country
• USPS wholesale access: As a Postal Qualified Wholesaler, Globegistics purchased USPS postage at wholesale rates and passed savings to clients
• Delivery Duty Paid (DDP): Sender pays all import duties, taxes, and customs clearance fees at shipment, with no additional charges owed by the recipient
• Delivery Duty Unpaid (DDU): Import duties and taxes remain the responsibility of the recipient in the destination country upon delivery
• Package limits: Specific weight and dimension caps were not publicly disclosed and required direct inquiry to a Globegistics account representative for account-specific details

The USPS Postal Qualified Wholesaler designation gave Globegistics a structural cost advantage for clients shipping large volumes through the U.S. postal system, since access to wholesale postage rates translated directly into lower per-unit shipping costs compared to standard retail USPS pricing. This arrangement was particularly valuable for high-volume mailers, publishers, and e-commerce merchants dispatching hundreds or thousands of parcels per week, for whom even modest per-item savings accumulated into significant cost reductions over time across the full volume of their shipments.

What are the Globegistics delivery options?

As a business-to-business international consolidator, Globegistics delivered parcels to recipient home and business addresses through last-mile postal services and carrier partners in destination countries. The specific delivery experience at the final mile varied by destination country and its postal infrastructure, since Globegistics handed off shipments to local postal authorities or designated carriers upon entry into the destination country. In the United Kingdom, last-mile delivery was carried out directly by Royal Mail. In other countries, delivery was conducted by the national postal service or designated carrier operating within the Universal Postal Union network.

• Home and business address delivery: Standard delivery to recipient addresses through last-mile postal partners in destination countries
• UK last-mile delivery: Completed by Royal Mail for all shipments destined for the United Kingdom, by virtue of the authorized sales agent relationship
• Redelivery on failed attempts: Free redelivery attempts offered for recipients not present at the time of initial delivery on certain service tiers
• Delivery notifications: Text and email status notifications included in certain service offerings to inform recipients of shipment progress
• Signature requirements: Varied by service type and destination country according to local postal regulations and individual service specifications

Specific locker, pickup point, or time-slot delivery selection options were not documented as part of the Globegistics service offering, and last-mile delivery choices were determined primarily by the infrastructure of the receiving country's postal system. For destination countries beyond the United Kingdom, the delivery experience was managed by the local postal authority or the UPU-designated last-mile carrier, which meant delivery terms, redelivery policies, and recipient notification formats followed the practices of those partner organizations rather than a single standardized Globegistics policy.

What should I do if my Globegistics parcel is lost or damaged?

Customers who believed a Globegistics shipment had been lost or damaged were required to file a claim within 20 days of the delivery date or the date of a failed delivery attempt. Claims were initiated through the Globegistics website, which maintained a dedicated tracking inquiries page as well as a general contact form for customer service communications. Standard industry documentation requirements for this type of claim typically include proof of shipment value and relevant shipping records, though the specific documentation required by Globegistics was not detailed in publicly available sources.

• Claim filing deadline: Within 20 days of the delivery date or the date of a failed delivery attempt
• Claims process: Initiated through the Globegistics website using the contact form or dedicated tracking inquiries page
• Phone support: Reachable at 866-296-8003 for claims, trace requests, and general customer service inquiries
• Self-service resources: A Parcel Tracking FAQs page was maintained on the website for common shipment inquiries without requiring direct contact
• Third-party tracking: Aggregators including supported Globegistics tracking number lookups for independent status verification

For customers needing to investigate a shipment's status before reaching the 20-day claims window, Globegistics operated the GlobeTrak tracking portal, where shipments could be traced by entering the tracking number directly. In cases where a package could not be located after investigation, the carrier initiated a formal investigation into the shipment's whereabouts. The customer service team was also accessible through the general inquiry contact form on the website, and the company maintained a dedicated tracking inquiries page specifically for shipment trace requests that required more detailed follow-up than the GlobeTrak portal could provide.

Does Globegistics handle international shipments and customs formalities?

International shipping was the primary focus of Globegistics' business model. The company operated as a consolidator, aggregating large volumes of outbound U.S. parcels from merchant clients and injecting them into destination postal networks through agreements with national postal authorities and the Universal Postal Union. This consolidation model allowed Globegistics to route shipments together through its gateway facilities in New York, Chicago, Los Angeles, Miami, Philadelphia, and San Francisco before export, giving merchant clients access to international postal networks without requiring them to manage those relationships independently.

For customs handling, Globegistics managed the submission of customs documentation electronically. When a shipping label was created through the Globegistics platform or through integrated tools such as ShipStation or ShippingEasy, all customs information was transmitted electronically in advance to the relevant authorities, removing the need for merchants to produce and attach printed customs forms or commercial invoices to individual packages manually. This electronic advance data submission was a practical operational advantage for high-volume shippers who would otherwise need to handle paperwork on a per-shipment basis.

• Delivery Duty Paid (DDP): The sender pays all import duties, taxes, and customs clearance fees at the time of shipment, so recipients face no additional charges at delivery
• Delivery Duty Unpaid (DDU): Import duties and taxes remain the responsibility of the recipient in the destination country upon delivery
• Electronic customs filing: Customs information submitted electronically through integrated platform connections, removing the need for manual paperwork attachments for each shipment
• UPU network routing: Shipments routed through the Universal Postal Union network with handoff to local postal authorities for final delivery in each destination country
• Prohibited items: Governed by standard international postal and air freight regulations as well as the customs rules of individual destination countries

The Delivery Duty Paid option was a significant feature for e-commerce merchants selling internationally, as it allowed them to offer customers in destination countries a fully calculated landed cost at checkout with no unexpected charges upon delivery. Prohibited and restricted goods policies followed standard international postal and air freight regulations as well as destination country-specific customs requirements, and Globegistics directed customers to their account representative or to the relevant national customs authority for authoritative guidance on specific item categories or unusual shipment types.

Understanding tracking statuses

When tracking a Globegistics shipment, status updates appear at each stage of the parcel's journey from collection at a U.S. gateway facility to delivery at the recipient's address. These updates are generated by the GlobeTrak system and by the scanning infrastructure of last-mile postal partners in destination countries. Globegistics tracking numbers follow the standard Universal Postal Union format consisting of two alphabetic characters, followed by nine numeric characters, followed by two alphabetic characters, with the suffix "US" indicating U.S. origin. Confirmed prefix examples from active tracking numbers include GL, UM, and LX. The table below describes the main statuses you may encounter and what each one means.