Grab tracking

What is Grab?

Grab, formally known as Grab Holdings Limited, is a technology company headquartered in Singapore that operates across eight countries in Southeast Asia. Founded in 2012 in Kuala Lumpur, Malaysia, under the name MyTeksi, the company began as a ride-hailing application designed to make taxi journeys safer by connecting passengers and drivers through a mobile app. Over the following decade, it expanded into a multi-service platform covering ride-hailing, food delivery, grocery delivery, parcel courier services, digital payments, and financial services. The company is publicly listed on NASDAQ under the ticker symbol GRAB.

The logistics arm of Grab operates under the GrabExpress brand an on-demand same-city courier service that connects senders with driver-partners who collect and deliver parcels in real time through the Grab mobile application. GrabExpress was first introduced in 2015 and significantly expanded in October 2018 as e-commerce activity across Southeast Asia accelerated. A major turning point for the company came in March 2018, when Grab acquired Uber's entire Southeast Asian operations, consolidating its dominant position across the region. The company had already rebranded from MyTeksi to Grab in 2016 to better reflect its growing regional ambitions.

• Founded: 2012, as "MyTeksi" in Kuala Lumpur, Malaysia, by Anthony Tan and Tan Hooi Ling, both graduates of Harvard Business School
• Rebranded: 2016, to "Grab"
• Headquarters: Singapore
• Stock exchange: NASDAQ (ticker: GRAB), listed in December 2021 through a SPAC merger valued at approximately $40 billion, which was at the time the largest SPAC deal in history
• Countries of operation: 8 (Cambodia, Indonesia, Malaysia, Myanmar, Philippines, Singapore, Thailand Vietnam)
• Cities covered: More than 800 across the region
• Monthly transacting users: Approximately 47 to 48 million
• Delivery brand: GrabExpress
• Notable acquisitions: Uber Southeast Asia (March 2018) and Infermove, a Chinese AI robotics startup founded in 2021 (acquired January 2026)
• Notable investor: Toyota Motor Corporation, which committed a $1 billion investment

Grab holds approximately 55% of the regional food delivery market across Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam as of 2025. The GrabExpress network serves individual consumers sending personal parcels as well as small and medium-sized e-commerce merchants using the service as a last-mile fulfillment partner. Integrations with platforms such as Shopify, WooCommerce, and Odoo allow online sellers to connect directly with the GrabExpress booking system from within their existing store management tools, without requiring separate carrier contracts.

In January 2026, Grab completed the acquisition of Infermove, a Chinese AI robotics startup, with the stated goal of developing autonomous last-mile delivery capabilities. The same month, Grab launched a drone delivery pilot in Singapore in partnership with ST Engineering's Unmanned Air Systems division. These moves reflect a deliberate effort to automate parts of the urban delivery process, building on the physical driver-partner network that has defined GrabExpress operations since 2015.

Which countries does Grab deliver to?

GrabExpress operates in eight Southeast Asian countries, specifically Cambodia, Indonesia, Malaysia, Myanmar, the Philippines, Singapore, Thailand and Vietnam. Coverage is concentrated in major urban centers rather than extended to every city or province within each country, reflecting the on-demand same-city nature of the service. In total, the network spans more than 800 cities, with the highest density of active delivery operations in the region's largest metropolitan areas.

• Singapore: Citywide same-day delivery coverage across the entire city-state
• Malaysia: Greater Klang Valley (Kuala Lumpur and surrounding areas) and Penang, with coverage continuing to expand into additional cities
• Indonesia: Jakarta, Bali, and other major urban centers
• Thailand: Bangkok and Chiang Mai, with the GrabExpress 2 Hours service specifically available since March 2023
• Vietnam: Hanoi and Ho Chi Minh City
• Philippines: Manila, Cebu, and other major cities where merchant programs including the Madiskarteng Boss Club are active
• Cambodia and Myanmar: Part of the broader Grab platform footprint, though GrabExpress service availability in those markets is more limited compared to the five core countries

A cross-city gifting feature called 100+ Cities Delivery, launched in BETA in December 2021, extends the reach of food and goods ordering to more than 100 Southeast Asian cities. The feature covers Indonesia, Malaysia, Myanmar, the Philippines, Singapore, and Thailand. It does not involve the physical transport of parcels between cities. Instead, it fulfills orders through local GrabFood and GrabMart merchants near the recipient's location in their own city, enabling delivery within approximately one hour without any item crossing a national border.

GrabExpress does not operate as a traditional international freight carrier and cannot be used to ship physical parcels across national borders. The service is structured around same-city, on-demand last-mile fulfillment within each country where it operates. Businesses or individuals needing to move goods between Southeast Asian countries would require a separate international carrier for that purpose, as Grab does not provide cross-border parcel transport, customs clearance, or long-haul freight forwarding of any kind.

What are the Grab services and delivery times?

GrabExpress offers several service tiers built around same-day and same-hour urban delivery, covering a range of parcel sizes, urgency levels, and sender volumes. The flagship option is GrabExpress Instant Delivery, through which a driver-partner is dispatched within approximately 15 minutes of booking and delivers the parcel to the recipient within around 60 minutes, depending on distance and traffic conditions. Items are collected directly from the sender's address and taken to the recipient in a single trip, with photographic proof of delivery transmitted to the sender on completion.

• GrabExpress Instant Delivery: Collection within approximately 15 minutes of booking, delivery typically within 60 minutes. Available via motorbike for standard parcels and by car or multi-purpose vehicle (MPV) for larger items. Supports multi-stop bookings within a single order.
• GrabExpress 2 Hours: Available in Thailand. Driver-partner collects within one hour of booking and completes delivery within two hours total. Designed as a more cost-effective option for social sellers and e-commerce merchants.
• GrabExpress 4H (4-Hour Same-Day): Packages are grouped with other orders on similar routes to reduce cost per shipment. In Singapore, bookings are accepted from 9am to 6pm, with deliveries potentially completed by 10pm. Flat-rate pricing applies. Restricted to small parcels and not available for food items.
• GrabExpress Scheduled Delivery: Senders select a preferred pickup and delivery time slot in advance, providing predictability for non-urgent shipments requiring a defined window.
• GrabExpress Bulk Delivery: Available through the GrabExpress Web Booking Portal. Merchants can upload up to 150 orders simultaneously using a CSV or Excel template, designed for businesses with high daily shipment volumes.
• GrabExpress Car and MPV: Accommodates larger and bulkier items that exceed motorbike capacity. Sedans handle combined weights up to 50kg, while MPVs are suited to home appliances, furniture, and bulk deliveries up to approximately 300kg combined.
• GrabMart: Grocery, healthcare, beauty, and retail product delivery from nearby stores or Grab-operated dark stores, typically completed within 30 minutes.
• GrabFood: Food delivery from restaurant partners, launched in May 2018, with instant delivery, scheduled delivery, and self-pickup options available within the app.
• 100+ Cities Delivery (BETA): Cross-city gifting feature enabling users to order food or goods for recipients in a different Southeast Asian city through local merchants near that recipient's location.
• GrabPabi (Pabili service): A driver-partner purchases items on behalf of the user from a nearby store and delivers them. Available in select markets through the GrabExpress web portal.

The 4-Hour Same-Day service, GrabExpress 4H, operates on a batched logistics model where orders headed to nearby destinations are consolidated into a single driver run. This reduces the cost per delivery compared to the instant direct-delivery model, making it a practical choice for merchants dispatching small parcels on a regular basis. In Singapore, the booking window runs from 9am to 6pm, with deliveries potentially completed by 10pm. The weight limit for this tier is 2kg, and parcels must fit within dimensions of 30cm x 25cm x 12cm.

GrabExpress does not offer a next-day delivery product in the conventional courier sense. The model is built around same-day and same-hour urban fulfillment rather than overnight or inter-city logistics. Weekend deliveries are available across instant and same-day service tiers, as driver-partners operate throughout the week without scheduled interruptions. The Scheduled Delivery option provides the closest equivalent to time-slot planning, allowing senders to define a preferred collection and drop-off window at the time of booking rather than relying entirely on on-demand dispatch.

What are the Grab rates and maximum dimensions accepted?

GrabExpress pricing follows a distance-based model combining a base fare with a per-kilometer charge that rises for longer distances. In Malaysia, a minimum fare applies across all GrabExpress bookings, with the per-kilometer rate increasing for deliveries beyond 20km. In Singapore, a base fare applies with an additional per-kilometer charge beyond the first 5km. Pricing is dynamic and influenced by distance, the number of stops, time of day, demand levels, and the vehicle type selected at booking. Business accounts may access corporate billing arrangements, and GrabRewards loyalty points can be applied toward delivery fees.

The 4-Hour batched service uses flat-rate pricing tiers based on distance brackets, making it the most cost-predictable option for merchants sending small parcels regularly. The Shopify integration carries no installation fee, with delivery charges calculated at the time of booking based on the order's origin and destination addresses. Cash on Delivery functionality is available for qualifying merchants in the Philippines through the Madiskarteng Boss Club program. All pricing is displayed within the Grab app or GrabExpress web portal before a booking is confirmed, so senders can review the full cost before committing to the shipment.

• GrabExpress Standard (Motorbike): Maximum weight 10kg, maximum dimensions 43cm x 43cm x 43cm
• GrabExpress 4H (Singapore): Maximum weight 2kg, maximum dimensions 30cm x 25cm x 12cm
• GrabExpress Car (Sedan): Maximum combined weight 50kg, with individual parcels capped at 10kg each, combined dimensions up to 100cm x 50cm x 50cm
• GrabExpress Large (Singapore): Up to 30kg, specific to the dedicated large-item tier available in that market
• GrabExpress MPV: Up to approximately 300kg combined weight, suited to home appliances, furniture, and bulk shipments
• General range: GrabExpress handles deliveries from single documents up to parcels totalling 50kg across standard vehicle tiers

Vehicle type selection determines both the fare and the physical capacity of the delivery. Motorbike is the standard choice for everyday parcels within normal weight and size limits, and it offers the fastest average collection times. Car or sedan tiers are selected when items are too large or heavy for motorbike transport but do not require a van. The MPV tier accommodates the largest category of items, including furniture and home appliances, at a higher base rate reflecting the vehicle size and additional handling involved. Senders must select the appropriate vehicle type at the time of booking based on the declared dimensions and weight.

What are the Grab delivery options?

GrabExpress functions as a point-to-point on-demand service. The sender specifies both the pickup address and the recipient's delivery address at the time of booking, and the assigned driver-partner travels directly between the two points without the parcel passing through any sorting or transit facility. There is no parcel locker network or third-party pickup point network associated with GrabExpress, and deliveries are not consolidated at an intermediate depot before reaching the recipient's address.

Proof of delivery is provided through a photograph taken by the driver-partner at the point of drop-off, which is automatically transmitted to the sender upon completion. Multi-stop delivery allows a single booking to include multiple recipient addresses, with the driver handling each drop in sequence within one trip. This option is available on the Instant Motorbike service tier and suits senders or merchants dispatching small volumes to several locations at once without managing separate bookings for each address.

• Point-to-point instant delivery: Sender specifies pickup and recipient address at booking; driver-partner collects and delivers directly without passing through any sorting facility
• Multi-stop delivery: A single booking can include multiple drop-off addresses, handled in sequence by one driver-partner, available on the Instant Motorbike tier
• Scheduled Delivery: Senders select a preferred pickup and delivery time slot at the time of booking for non-urgent shipments requiring a defined window
• Bulk web portal booking: Merchants can submit up to 150 orders simultaneously via CSV or Excel file through the GrabExpress Web Booking Portal
• Shopify integration: E-commerce sellers using Shopify can connect their store directly to GrabExpress for booking management from within the merchant dashboard
• Proof of delivery: A photograph captured by the driver-partner at the drop-off point, transmitted automatically to the sender upon delivery completion

For situations where the recipient is unavailable at the time of delivery, senders may instruct the driver-partner at the time of booking to leave the item in a designated safe location if no one is present to receive it. Grab's Help Centre directs senders to contact customer support if a delivery cannot be completed. There is no documented redelivery rescheduling system within GrabExpress. Time-slot control is available exclusively through the Scheduled Delivery option, and the GrabExpress Web Portal allows merchants to plan shipments in advance through the bulk booking system.

What should I do if my Grab parcel is lost or damaged?

GrabExpress includes automatic delivery insurance across all markets where it operates, with coverage limits set by country. In Malaysia, automatic coverage of up to RM1,000 per delivery is included in every booking by default, and senders can purchase an optional top-up at the time of booking to extend this to RM6,000. In the Philippines, a tiered Delivery Guarantee system provides basic coverage automatically, with optional upgrades available at a small additional fee per booking. Standard coverage in the Philippines reaches up to PHP 35,000, and Premium coverage up to PHP 50,000.

In the Philippines, the claims process is time-sensitive and subject to strict deadlines. The sender must submit an initial claim form, the booking code, and a scanned copy of a government-issued ID within 24 hours of delivery completion. All supporting documentation must follow within seven business days of the initial filing. Failure to meet either deadline results in automatic claim denial. Once the full submission is received, Grab's team conducts an internal review and if the claim is approved, issues compensation within two months of completing the investigation.

• Malaysia automatic coverage: Up to RM1,000 per delivery included by default, with an optional top-up to RM6,000 purchasable at the time of booking
• Philippines Standard coverage: Up to PHP 35,000 per delivery through the Delivery Guarantee system
• Philippines Premium coverage: Up to PHP 50,000 per delivery, available as an optional upgrade at a small additional fee per booking
• Initial claim deadline (Philippines): Claim form, booking code, and valid government ID must be submitted within 24 hours of delivery completion
• Supporting documents deadline (Philippines): All additional documentation must be submitted within seven business days of the initial filing
• Compensation timeline: If the claim is approved, payment is issued within two months of the completed investigation

Customer support is accessible through the in-app Help Centre by selecting the relevant GrabExpress booking, choosing an issue category, attaching photographs, and submitting a ticket. The central Help Centre is also accessible via the web. In the Philippines specifically, a phone hotline handles urgent matters including lost items, high-value parcels, and Cash on Delivery disputes. Support in that market is also available through official pages on Facebook, X, and Instagram. When preparing a claim or complaint, senders should have the booking and reference numbers, dates and times, sender and recipient details, driver-partner information as shown in the app, photographs of the item taken before dispatch and any showing damage, and a description of the issue ready before contacting support.

Does Grab handle international shipments and customs formalities?

GrabExpress is a same-city, on-demand urban delivery service and does not function as a traditional international freight carrier. The company has no inter-city road freight, air cargo, or ocean freight operations, and there is no customs clearance infrastructure, Delivered Duty Paid offering, or duty and tax handling policy within the GrabExpress product range. Physical parcels booked through GrabExpress are collected and delivered within the same city, and no item crosses a national border as part of the standard GrabExpress service.

The 100+ Cities Delivery feature, launched in BETA in December 2021, offers a form of cross-city reach by allowing users in one Southeast Asian country to order food or goods for recipients located in a different Southeast Asian city. This is not physical parcel transport across borders. The feature places an order with a local GrabFood or GrabMart merchant in the recipient's city, who then fulfills the delivery locally within approximately one hour. No physical item crosses a border, and no customs declaration or import duty applies. The feature covers more than 100 cities across Indonesia, Malaysia, Myanmar, the Philippines, Singapore, and Thailand and orderable categories include restaurant food, bubble tea, desserts, chocolates, wine, toys, board games, and Grab gift vouchers.

• Cross-border parcel shipping: Not available. GrabExpress operates exclusively within individual cities in its eight active countries.
• 100+ Cities Delivery (BETA): Allows users to gift food and goods to recipients in different Southeast Asian cities, fulfilled through local merchants at the destination end. Not a physical cross-border parcel service.
• Eligible gift categories: Restaurant food, bubble tea, desserts, chocolates, wine, toys, board games, and Grab gift vouchers. Payment requires a credit card.
• Customs formalities: Not applicable, as no cross-border freight movement occurs in any current GrabExpress service tier.

For businesses requiring actual cross-border parcel shipping between Southeast Asian countries, GrabExpress would need to be paired with a dedicated international carrier. Grab does not provide the infrastructure required for international freight, including bonded warehouse facilities, customs brokerage services, or any documented process for managing import duties or taxes at destination ports of entry. The scope of GrabExpress as a logistics tool remains confined to urban last-mile fulfillment within the individual countries where it operates.

Understanding tracking statuses

GrabExpress provides real-time GPS tracking of the assigned driver-partner from the moment the parcel is collected through to the point of delivery. This live map is accessible within the Grab mobile app and the GrabExpress web booking portal. Beyond the live position view, the system records discrete status updates at each key stage of the delivery, giving senders a clear picture of where the parcel is and whether any disruption has occurred along the route.

Tracking numbers for GrabExpress bookings are alphanumeric, are not case-sensitive, and can range from 4 to 100 characters in length. The tracking number appears on the booking confirmation, shipping receipt, or invoice generated at the time of booking. GrabExpress is also integrated as a carrier within several third-party tracking platforms including EasyParcel, and Biteship, allowing merchants to monitor GrabExpress deliveries alongside shipments from other carriers within a single dashboard view.