IML tracking

What is IML?

IML, which stands for International Logistic Company, is a Moscow-based courier and logistics operator that has established itself as one of Russia's leading delivery providers for the e-commerce sector. Founded in 2007 under the name IM Logistics, the company was built specifically to address the delivery needs of online retailers rather than functioning as a general-purpose courier. IML is reported to handle approximately 2% of all orders placed through Russian online stores, and the company maintains a delivery success rate of around 98%, a figure it promotes actively to business clients seeking a reliable fulfillment partner.

The company's development mirrors the broader growth of Russian e-commerce. In 2010, IML opened its first pickup points, starting with just five locations and progressively expanding what would become one of its core competitive advantages. By 2013, the company had formally rebranded from IM-Logistics to IML, adopting the cleaner identity it operates under today. Around the same period, IML became the first Russian courier operator to offer next-day delivery between Moscow and St. Petersburg, Russia's two largest cities, setting a new standard for domestic delivery speed that competitors would later work to match. IML's client roster includes internationally recognized companies such as AliExpress, Samsung, L'Occitane, IKEA, and Vassa & Co, indicating that the company operates at a level capable of managing high-volume and high-value shipments under demanding service level agreements.

• Founded: 2007, originally operating under the name IM Logistics
• Rebranded: 2013, from IM-Logistics to the current IML identity
• Headquarters: Moscow, Russia
• Fleet: More than 800 delivery vehicles
• Warehouse space: 21,000 square meters of fulfillment infrastructure
• Pickup points: More than 1,000 customer collection locations (PVZ) across Russia
• Parcel lockers: More than 200 automated postamate units
• City coverage: Deliveries to more than 1,000 settlements across the Russian Federation
• Market share: Approximately 2% of all Russian online store orders
• Delivery success rate: Approximately 98%
• Industry distinction: First Russian courier operator to offer next-day delivery between Moscow and St. Petersburg
• Notable clients: AliExpress, Samsung, L'Occitane, IKEA, Vassa & Co

IML's positioning in the Russian market rests on a combination of geographic reach, alternative delivery infrastructure, and technological integration that sets it apart from general-purpose carriers. The company's 800-vehicle fleet 21,000-square-meter warehouse network, and over 1,000 pickup points represent a logistics infrastructure built specifically around the requirements of online retail, where failed deliveries, cash-on-delivery handling, and returns management are central operational challenges rather than edge cases.

Which countries does IML deliver to?

IML's primary operational territory is the Russian Federation, where the company delivers to more than 1,000 cities and settlements distributed across the country's eleven time zones. The company covers more than 80% of Russia's consumer population, a figure that reflects the density of its courier fleet and pickup point network. Moscow and St. Petersburg represent the highest-service-density areas, with the most frequent courier runs and the fastest available delivery windows. Beyond the two capitals, IML's network extends into regional cities throughout Siberia, the Urals, the Volga region, the Far East, and southern Russia.

Outside Russia, IML formally extends its delivery services into Kazakhstan, making it one of the few Russian domestic courier operators to serve a neighboring country. This is particularly relevant for e-commerce merchants whose customers span both countries, as Russia and Kazakhstan are both members of the Eurasian Economic Union and share the close economic ties that support cross-border commerce. IML also integrates into inbound cross-border logistics chains from major e-commerce origins such as China, receiving international parcels after border entry and handling domestic last-mile delivery to Russian recipients.

• Russia: More than 1,000 cities and settlements across all federal districts, covering more than 80% of the country's consumer population
• Kazakhstan: Formal delivery coverage into this neighboring EAEU member country, operating under the same customs framework as Russia
• Moscow and St. Petersburg: The densest service areas, with next-day delivery and the broadest pickup point presence of any locations in the network
• Inbound international flows: IML handles last-mile delivery for parcels arriving from countries such as China, routing them to Russian recipients after customs clearance

International parcels destined for Russian recipients are transferred to IML after customs clearance, at which point the company manages the domestic delivery leg to the final address. IML is indexed in global tracking systems and aggregators under the carrier alias AMLRU, which allows both merchants and recipients to monitor a shipment's progress across the international transit and domestic delivery stages without losing tracking continuity between the two legs of the journey.

What are the IML services and delivery times?

IML structures its service portfolio around two principal customer groups, online retailers and individual senders. For corporate clients, the company provides a full range of logistics products covering the entire order fulfillment cycle, from warehousing and order processing through to courier delivery, pickup point routing, parcel locker distribution, and returns management. This allows online retailers to work with IML as a single logistics partner across multiple delivery formats rather than coordinating with several specialized providers.

IML's headline delivery commitment is next-day delivery to over 1,000 settlements across Russia, with broader coverage of more than 1,000 cities reachable within three days of shipment. The fastest service is concentrated between Moscow and St. Petersburg, where IML built its original next-day commitment. For courier deliveries, recipients can select a time slot with a minimum window of three hours, providing more predictability than an all-day window. This three-hour minimum does not apply on Saturdays, in December, or for out-of-city deliveries, and the courier waits up to 15 minutes at the delivery address upon arrival. For parcels held at pickup points, a storage period of up to seven calendar days is provided before the parcel is returned to the sender.

• Courier delivery to door: Direct delivery to a home or office address, with cash-on-delivery capability for recipients who pay at the moment of receipt
• Pickup point delivery (PVZ): Routing to 1,000+ self-service pickup locations, with parcels held for up to seven calendar days and operating hours of 10:00 to 20:00, excluding Sundays and public holidays
• Parcel lockers (postamates): Delivery to 200+ automated locker units, with code-based collection available during the access hours of the locker installation site
• Fulfillment services: Warehousing, picking, packing, and dispatch from IML's 21,000-square-meter warehouse infrastructure, targeted at retailers who want to outsource order processing
• Cross-docking: Transfer of goods directly from inbound to outbound transport with minimal storage time, suited to high-velocity merchants
• Returns management: Reverse logistics handling for customer returns, collecting items from recipients and routing them to the retailer's warehouse or a designated returns processing center
• Business post: Postal-style service for business correspondence and documents, distinct from the parcel delivery network
• Individual parcel shipping: Private senders can access IML's courier network to send packages within Russia on the same infrastructure used by corporate clients

For inbound international shipments being delivered to Russian recipients, IML's domestic transit after the parcel clears customs typically takes between 7 and 15 business days. In more complex cases involving extended customs processing or deliveries to remote settlements, the process can extend to up to 45 days from the point of domestic handover, depending on the destination and the nature of any customs hold.

What are the IML rates and maximum dimensions accepted?

IML operates a route-specific, volume-dependent pricing model rather than a single flat-rate tariff that applies across all shipments. The company maintains separate rate tables for key route categories including intra-Moscow delivery, Moscow to St. Petersburg, St. Petersburg to Moscow, Moscow to regions, St. Petersburg to regions, regions to Moscow, regions to St. Petersburg, and region-to-region routes. An online tariff calculator is available to generate estimates based on specific origin and destination inputs. Corporate clients with registered accounts have access to an individualized rate calculator that applies volume-negotiated pricing and factors in monthly shipment volumes, expected delivery timeframes, and available payment methods for a given city.

Package limits within IML's network are clearly defined, and several surcharge categories apply depending on delivery conditions. Pickup point delivery accepts parcels up to a maximum weight of 20 kg. For home courier delivery, orders weighing more than 10 kg are delivered to the building entrance only, with floor or apartment delivery subject to separate arrangement. Cargo exceeding standard dimensional limits is handled under individually negotiated terms. Deliveries to addresses beyond the Moscow Ring Road carry an additional surcharge on top of the base tariff that applies within the ring. IML's cash-on-delivery service carries a commission of 1.9% of the amount collected at the door.

• Maximum weight for pickup point delivery: 20 kg per parcel
• Home delivery weight threshold: Orders above 10 kg are delivered to the building entrance only; floor or apartment delivery requires separate arrangement
• Oversized cargo: Handled under individually negotiated terms when standard dimensional limits are exceeded
• Cash-on-delivery commission: 1.9% of the amount collected from the recipient at the door
• Full order refusal fee: Full delivery cost plus an agent commission of 0.5% of the assessed order value
• Expired storage return fee: Full delivery cost plus an agent commission of 0.5% of the assessed order value, plus an additional weight-based surcharge per kilogram of returned goods
• Beyond-MKAD surcharge: An additional fee applied to deliveries outside the Moscow Ring Road, calculated on top of the standard intra-MKAD base tariff

What are the IML delivery options?

Recipients can receive IML parcels through three distinct channels, each offering a different balance of convenience, timing, and availability. Courier delivery to the door is the most direct option, dispatching a courier to the specified address within the agreed time slot. Pickup point collection routes the parcel to one of over 1,000 staffed locations, where it is held for up to seven calendar days and can be collected at any point during the 10:00 to 20:00 operating window, Monday through Saturday. Parcel lockers, of which IML operates over 200, provide automated collection outside staffed hours, as access depends on the opening hours of the building or site where the locker is installed.

For courier deliveries, time slot scheduling with a minimum three-hour window gives recipients more certainty than a full-day availability requirement. The three-hour minimum does not apply on Saturdays, in December, or for out-of-city deliveries, where scheduling constraints differ. If the courier arrives and no one is present, the courier waits up to 15 minutes before logging a failed delivery attempt. Recipients in that situation are typically offered the choice to reschedule delivery or redirect the parcel to a nearby pickup point. Cash-on-delivery is available for courier deliveries, with the recipient paying the courier directly upon receiving the parcel.

• Courier delivery to door: Direct delivery to a home or office address within a minimum three-hour time slot, with the courier waiting up to 15 minutes on arrival before logging a failed attempt
• Pickup point (PVZ) collection: Collection from 1,000+ staffed locations, with parcels held for seven calendar days and operating hours of 10:00 to 20:00 excluding Sundays and public holidays
• Parcel locker (postamate) collection: Automated collection from 200+ locker units using a recipient-specific code, accessible during the hours of the locker installation site

What should I do if my IML parcel is lost or damaged?

IML provides customer support through several contact channels within Russia. The company operates a toll-free hotline accessible from anywhere in the country at 8 800 755-755-1, as well as dedicated regional numbers for Moscow at 8 495 988-49-05 and for St. Petersburg at 8 812 309-39-55. Account holders can also track orders and submit service requests through IML's customer portal. For business clients, IML's account management structure provides a dedicated contact for resolving delivery issues or initiating formal claims.

When a parcel is believed to be lost or damaged, the first step is to contact IML's support team with the tracking number and any documentation supporting the shipment's value or contents. IML's returns management service provides a structured process for retrieving undelivered or refused goods and routing them back to the original sender. Specific claims submission deadlines, compensation ceilings, and required documentation formats are governed by IML's service contracts and should be confirmed directly with the company, as detailed claims procedures are not broadly published in publicly accessible sources.

• Toll-free hotline: 8 800 755-755-1, accessible from anywhere in Russia at no charge
• Moscow contact number: 8 495 988-49-05
• St. Petersburg contact number: 8 812 309-39-55
• Customer portal: Account holders can track orders and initiate service requests through IML's online account platform
• Returns service: IML's reverse logistics offering collects undelivered or returned goods from customers and routes them back to the sender's designated location
• Order refusal handling: If a recipient refuses delivery, the shipper is charged the full delivery cost plus an agent commission of 0.5% of the assessed order value

Does IML handle international shipments and customs formalities?

IML's international shipping capabilities are oriented primarily around inbound deliveries into Russia, which reflects the dominant direction of cross-border e-commerce flows into the country, particularly from China. The company integrates with international logistics chains to receive parcels at the Russian border and handle last-mile delivery to Russian recipients. After a parcel arrives in Russia and clears customs, IML's domestic delivery typically takes between 7 and 15 business days. In more complex cases involving extended customs processing or deliveries to remote destinations, transit can extend to up to 45 days from the point of domestic handover.

Russia's customs framework is administered by the Federal Customs Service. The duty-free threshold for parcels sent to Russia and other Eurasian Economic Union members stands at 200 euros in declared value and 31 kg in weight per parcel. Shipments that fall below both thresholds are generally admitted without additional duty. When a parcel's declared value exceeds 200 euros, a customs duty of 15% is applied to the portion of the value above the threshold. Customs authorities also scrutinize parcels containing multiple identical items, which may be reclassified as a commercial batch and subjected to different import procedures rather than being treated as a personal shipment.

IML's delivery coverage extends to Kazakhstan, which as a fellow Eurasian Economic Union member operates under the same customs framework as Russia. This shared regulatory structure simplifies cross-border commerce between the two countries for merchants serving customers in both markets. Details on IML's prohibited items list and any outbound international shipping capabilities should be confirmed directly with IML's commercial team, as this information is not broadly published in accessible public sources.

• Duty-free threshold: 200 euros in declared value and 31 kg in weight per parcel for Russia and other EAEU member countries including Kazakhstan
• Customs duty rate: 15% applied to the declared value in excess of the 200-euro threshold
• Domestic delivery after customs clearance: Typically 7 to 15 business days, with up to 45 days in complex cases involving customs delays or remote destinations
• Kazakhstan coverage: IML serves Kazakhstan under the same EAEU customs framework, making it a practical option for merchants targeting customers across both countries
• Multiple identical items: Customs may reclassify these as a commercial batch, subjecting them to different import treatment than a standard personal shipment

Understanding tracking statuses

When you track an IML parcel online, different statuses appear as the shipment moves through the network from initial acceptance to final delivery. IML tracking numbers consist of 13 digits, with example formats such as 7181567893254 or 1506123456987. The carrier is indexed under the alias AMLRU in international tracking systems and third-party aggregators. Here are the main statuses you may encounter and what each one means during the shipment's progression through the IML network.