Indiamart tracking

What is IndiaMART?

IndiaMART InterMESH Limited is India's largest online B2B marketplace, operating under the brand name IndiaMART. The company's core purpose, consistent since its founding in 1996, has been to make doing business easy in India. Rather than holding inventory or shipping products directly, IndiaMART functions as a digital directory and transactional layer connecting millions of buyers with millions of product and service suppliers across the entire Indian economy. The platform serves micro, small, and medium enterprises alongside large corporations, with over 200 million registered buyers and more than 7 million supplier storefronts as of recent estimates.

The company was founded in April 1996 by Dinesh Agarwal, who launched the service from his residence in Patparganj, Delhi, with approximately $1,000 in personal savings. Agarwal had studied computer science at Harcourt Butler Technological Institute in Kanpur, then worked on India's railway reservation system before moving to the United States in 1992 to support HCL's East Coast operations. After witnessing the commercial internet develop in America, he returned to India in 1995 and began building what would become IndiaMART, with his cousin Brijesh Agrawal joining as co-founder. The first fiscal year closed with 45 customers and roughly $17,000 in revenue.

Through the late 1990s and early 2000s, IndiaMART focused on helping Indian manufacturers and exporters connect with international buyers. The more consequential shift came in 2007 and 2008, when the global recession sharply reduced demand from export-focused clients. Agarwal and Brijesh Agrawal redirected the platform toward India's domestic B2B market backed by a $10 million investment from Intel Capital. In 2010, the company opened 52 offices across India in 52 weeks, with Agarwal personally attending most inaugurations. IndiaMART listed on both major Indian stock exchanges in July 2019, with shares opening at a 21.27% premium to the issue price and the offering subscribed at 36.21 times. In April 2022, the company completed the acquisition of Busy Infotech, a maker of accounting and business management software for small businesses, for approximately $65 million.

• Founded: April 1996, by Dinesh Agarwal, operating initially from his residence in Patparganj, Delhi
• Co-founder: Brijesh Agrawal, cousin of Dinesh Agarwal
• Legal entity incorporated: 1999, as IndiaMART InterMESH Limited
• Headquarters: Noida, Uttar Pradesh, India
• Stock listing: Bombay Stock Exchange and National Stock Exchange, listed July 2019
• Market position: Largest online B2B marketplace in India, with an estimated 60% share of the online B2B segment according to KPMG research published in 2019
• Platform scope: More than 56 industry groups and over 95,000 product and service categories
• Registered users: Over 200 million registered buyers and more than 7 million supplier storefronts
• Key subsidiaries: Busy Infotech, a provider of accounting and business management software for small and medium businesses, and Livekeeping Technologies

IndiaMART's position in the Indian market rests on a combination of scale, brand recognition, and catalogue depth that competitors have found difficult to replicate. With products listed across more than 95,000 categories, from industrial machinery and agricultural inputs to apparel and consumer electronics, the platform has become a standard first stop for Indian businesses seeking to source goods or find new customers. Its status as a publicly listed company on both major Indian exchanges adds a layer of institutional credibility that reinforces buyer and supplier confidence in the platform's reliability.

Which countries does IndiaMART deliver to?

IndiaMART's primary market is India, where the platform connects buyers and suppliers across the country's full geographic range. The domestic presence covers major metropolitan centers, tier-2 and tier-3 cities, and smaller industrial towns throughout all regions of the country. This wide reach was deliberately built through a physical expansion strategy in 2010, when the company opened dozens of local offices to establish ground-level relationships with Indian small and medium businesses across areas that had previously been underserved by digital trade tools.

For international trade, IndiaMART operates a dedicated export-oriented service that connects Indian exporters with buyers registered in more than 190 countries. The company has established international offices in three key trade markets, namely the United States, the United Arab Emirates, and the United Kingdom. These three markets rank among India's largest trading partners and are home to significant commercial communities with active sourcing relationships to Indian manufacturers and suppliers across a wide range of product categories.

The product categories most commonly traded internationally through IndiaMART's export service include agricultural produce, pharmaceuticals, industrial machinery, textiles, garments, furniture, jewelry, and handicrafts. These reflect the established strengths of Indian export manufacturing. IndiaMART does not ship or deliver goods in any market. Its role is to connect buyers with sellers, after which the transport and delivery arrangements are made independently by the parties involved, through carriers and freight operators of their own choosing.

• India (domestic): Full national coverage across major metropolitan areas, tier-2 and tier-3 cities, and smaller industrial centers throughout the country
• United States: One of India's largest trade partners and a major source of international buyers on the platform; IndiaMART maintains a local office there
• United Arab Emirates: A key market for Indian exports and a trade hub for re-export to Gulf and African markets; IndiaMART maintains a local office there
• United Kingdom: A significant European trade partner with strong historical commercial ties to India; IndiaMART maintains a local office there
• Europe: Active buyer communities from European Union countries and other European markets registered on the export-oriented service
• Africa and Asia: Growing buyer base across sub-Saharan Africa, Southeast Asia, and other emerging markets through the export platform
• International export reach: Buyers registered from more than 190 countries across all major world regions

What are the IndiaMART services and delivery times?

IndiaMART is not a carrier and does not provide shipping or logistics services directly. The company's core commercial offering is the IndiaMART marketplace itself, where suppliers pay annual subscription fees to list products and receive buyer inquiries from the platform's registered buyer base. Buyers access the platform at no direct cost to search for suppliers, compare products, and make contact. Supplier subscription plans are the primary source of revenue for IndiaMART, not transport fees or shipping charges.

For businesses that need to arrange transport after connecting through the marketplace, IndiaMART operates a logistics-matching portal called Ship with IndiaMART. This service allows businesses to submit their shipment details and receive estimated delivery charges from a curated selection of third-party transport providers. Three service tiers are organized by shipment weight. Courier services handle packages under 30 kg, part truck load services cover shipments between 30 kg and 2,500 kg, and full truck load services are available for shipments above 2,500 kg. Once a provider is selected, the business contacts the carrier directly to finalize rates and arrange the service.

Delivery times for goods sourced through IndiaMART depend entirely on the transport provider used and the nature of the shipment. Transactions on the platform can involve delivery periods ranging from 7 to 90 days, with domestic courier deliveries within major Indian cities typically completing at the shorter end of that range. Cross-border shipments requiring customs clearance, international freight handling, and last-mile delivery in a foreign country will tend toward the longer end. IndiaMART's marketplace directory also lists thousands of third-party logistics businesses independently, including air freight operators, sea freight forwarders, rail cargo providers, and road transport companies.

• Ship with IndiaMART (logistics-matching portal): Connects businesses with third-party transport providers across three weight-based tiers: courier for under 30 kg, part truck load for 30 kg to 2,500 kg, and full truck load for shipments over 2,500 kg
• IndiaMART Export service: Connects Indian exporters with verified buyers in more than 190 countries, with categories including pharmaceuticals, machinery, agricultural produce, and textiles
• Supplier subscription plans (MDC and Maximiser): Annual listing services giving suppliers visibility among the platform's buyer base, available on one-year, two-year, and three-year terms
• Verified Exporter service: A credentialing service for Indian suppliers, increasing visibility and trust with international buyers on the export-facing side of the platform
• Shipping directory: Listings for third-party logistics providers including domestic couriers, international freight forwarders, customs agents, and road transport companies
• Delivery time range: 7 to 90 days, depending on transport mode, distance, and whether the shipment is domestic or international

What are the IndiaMART rates and maximum dimensions accepted?

IndiaMART does not charge shipping rates, as it operates as a marketplace rather than a transport provider. The Ship with IndiaMART portal provides estimated charges from third-party transport providers, with rates varying by provider, route, weight, and volume. The actual price is confirmed directly between the business and the transport company. IndiaMART does not publish a fixed rate card for transport and does not retain any portion of the freight charge.

For suppliers using IndiaMART's core listing services, the pricing model is based on annual subscription tiers. The Mini Dynamic Catalogue plan and the Maximiser plan are each offered on one-year, two-year, and three-year terms, with multi-year plans providing better per-year pricing. A non-refundable setup fee applies to certain plans. Costs also vary based on the supplier's product category, industry, and location within India, so the same plan may carry different pricing for a textile manufacturer in Surat compared to a machinery supplier in Pune.

The Ship with IndiaMART portal does not specify maximum package dimensions, as these constraints are set independently by each transport provider rather than by IndiaMART. The portal uses a weight-based tier system as its primary filter to match a business with an appropriate service type. All volume restrictions and dimension limits are disclosed and confirmed by the selected carrier at the time of booking, before the shipment is picked up.

• Courier tier weight limit: Shipments under 30 kg, matched with parcel and courier service providers
• Part truck load (PTL) tier weight limit: Shipments between 30 kg and 2,500 kg, sharing vehicle space with other cargo
• Full truck load (FTL) tier weight limit: Shipments above 2,500 kg, requiring exclusive use of a vehicle
• Supplier subscription plans: Annual plans on one, two, or three-year terms; pricing varies by industry, product category, and supplier location; a non-refundable setup fee applies to certain plans
• Maximum dimensions: Not published by IndiaMART; set by individual transport providers and confirmed at the time of booking
• IndiaMART transport fees: Not applicable; IndiaMART does not charge for transport; all freight costs are set by the third-party carrier selected by the business

What are the IndiaMART delivery options?

IndiaMART does not manage delivery operations and does not offer fixed delivery options such as home delivery scheduling, pickup point networks, parcel lockers, or time-slot selection. These aspects of a transaction are controlled entirely by the third-party transport providers that buyers and suppliers arrange, either through the Ship with IndiaMART logistics-matching portal or through independent arrangements made outside the platform.

The Ship with IndiaMART portal structures delivery into three categories based on shipment weight, presenting available providers within each category along with estimated transit times and charges. Businesses can review these options and select a provider that fits their speed and cost requirements, then contact the carrier directly to confirm the booking. For bulk industrial orders, freight is commonly handled via full truck load services, with delivery made to the buyer's warehouse or factory address.

For transactions arranged directly through IndiaMART's main marketplace without using the Ship with IndiaMART tool, delivery terms are negotiated entirely between the buyer and the supplier. Indian suppliers commonly use established domestic courier networks for smaller orders and road freight companies for larger shipments. The delivery method, timing, and cost are agreed upon as part of the trade inquiry and quotation process between the two parties.

• Courier delivery: Available through third-party courier providers connected via the Ship with IndiaMART portal, for shipments under 30 kg
• Part truck load delivery: Shared vehicle freight for shipments between 30 kg and 2,500 kg, arranged through matched transport providers
• Full truck load delivery: Dedicated vehicle freight for shipments above 2,500 kg, for businesses requiring exclusive transport capacity
• Buyer-supplier negotiated delivery: For orders arranged directly through the main marketplace, all delivery terms including timing, method, and cost are agreed between buyer and supplier as part of the transaction

What should I do if my IndiaMART parcel is lost or damaged?

IndiaMART provides customer support for issues arising from B2B transactions conducted through its marketplace. The company operates a customer care helpline that is reported to answer calls during office hours within approximately 10 seconds. Email support is also available, with the company stating that inquiries are typically acknowledged within 30 minutes. Complaints can also be submitted through WhatsApp, providing an alternative channel for buyers and suppliers who prefer messaging-based communication.

For disputes between buyers and sellers over a transaction, IndiaMART operates a dedicated complaint and trade dispute portal. Users can log issues related to supplier conduct, product quality, or unfulfilled orders either through this portal or by contacting customer care directly. If a complaint is not resolved through IndiaMART's internal process, the platform's terms allow either party to request arbitration under applicable B2B arbitration laws, handled through IndiaMART's process or via a registered third-party arbitrator. Users whose complaints remain unresolved after this process may escalate to India's National Consumer Helpline, operated by the Ministry of Consumer Affairs.

If a parcel is lost or damaged in transit, the claim must be directed at the third-party transport provider that was used, not at IndiaMART. Since IndiaMART does not operate a carrier service, it has no liability for goods in transit and no mechanism to process shipping claims. Businesses using the Ship with IndiaMART portal or any independently selected carrier should confirm the carrier's insurance and claims terms at the time of booking, before the shipment is dispatched.

• Customer care helpline: A national phone number answered during office hours, with a reported average response time of approximately 10 seconds
• Email support: A dedicated customer care email address with a stated acknowledgment time of approximately 30 minutes
• WhatsApp complaints: An additional messaging channel for submitting platform complaints and service inquiries
• Trade dispute portal: A dedicated online portal for registering complaints and disputes arising from B2B transactions on the platform
• Arbitration: Available for unresolved platform disputes, either through IndiaMART's process or via a registered third-party arbitrator, under applicable B2B arbitration laws
• Consumer escalation: Users may escalate unresolved complaints to India's National Consumer Helpline, operated by the Ministry of Consumer Affairs
• In-transit loss or damage: Claims must be directed to the third-party carrier, not IndiaMART; businesses should confirm carrier insurance terms before dispatching any shipment

Does IndiaMART handle international shipments and customs formalities?

IndiaMART does not handle international shipments, customs clearance, or cross-border logistics. Its role in international trade is to act as a discovery and connection platform through its export-oriented service, which links verified Indian exporters with buyers registered in more than 190 countries. Once a buyer and seller connect through the platform, all freight arrangements, customs documentation, import duties, and clearance procedures are managed independently by the two parties through their own logistics and customs partners.

The main IndiaMART marketplace directory lists third-party international freight forwarders, customs agents, air freight companies, and sea freight operators, allowing businesses to identify service providers for cross-border shipments. IndiaMART does not supervise or participate in these arrangements. The Verified Exporter credential offered through the export service functions as a trust signal for overseas buyers, confirming that a supplier has been verified on the platform, but it does not include any shipping, documentation, or customs support.

Businesses importing goods from Indian suppliers discovered through IndiaMART are responsible for all applicable import duties, taxes, and customs procedures in their destination country. The specific requirements depend on the type of goods, the destination country, and the trade agreements in effect between India and the importing nation. The Ship with IndiaMART logistics portal covers domestic transport within India and does not extend to international freight matching or cross-border routing.

• International trade facilitation: IndiaMART connects Indian exporters with buyers in more than 190 countries through its export service but does not handle cross-border shipping
• Cross-border logistics: Arranged independently by buyers and sellers; IndiaMART's directory lists third-party international freight forwarders and customs agents for businesses to contact directly
• Verified Exporter service: A supplier credentialing service that provides a trust signal to overseas buyers, without shipping or customs support included
• Customs responsibilities: All import and export duties, customs documentation, and clearance procedures are the responsibility of the buyer and seller, arranged through independent service providers
• International offices: IndiaMART maintains offices in the United States, the United Arab Emirates, and the United Kingdom to support engagement with buyers in those markets
• Ship with IndiaMART scope: Covers domestic transport within India only; international freight matching is not part of this service